If you have ever been to Panera Bread you already know the vibe. This location is always very clean and low key so it's a perfect spot to get work done. The layout is really nice and they do have a fireplace which was must needed because it was very cold. The staff was very pleasant. I just wanted some soup and a quiet place to read some paperwork and it was perfect. read more

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The customer service is really bad they always have attitudes, and charge me more then what I asked for, the lobby should be more cleaner my orders have been wrong several times the kitchen don't do they job all they do is play around and make the wrong orders the boy in the morning with the dreads make the wrong orders around 11:30a.m I was not satisfied you guys should hire a new crew. read more

rude workers don't greet you at drive through window, after taking 10 mins to open the window to charge you. they're super slow at getting your order no matter if it's one soup the food is good the workers and service is horrible read more

I don't understand how this restaurant is still in business. They should have a civil case against them for false advertising. The restaurant broadly advertises its menu selections on social media, television and in newspapers and magazines. The food is always appetizing and bountiful. That is, until you actually order from the restaurant. What a disappointment!! The food looks nothing like the hardy appetizing selections they advertise. For sandwiches or pizza style selections, there's plenty of bread with minimal fillers or toppings. Whether it's meat or chicken or vegetables, it's the same. Don't get me wrong, I really wanted to like this place. For the first time, I visited a newly opened Panera Bread restaurant a few years ago. I had seen enough of their commercials to know that I would like the food. But no matter how many times I ordered, or what I ordered, the hype never matched the reality. Because I really like the taste and cleanliness of the food, each time I've ordered from them I've made excuses for the food that taste good, but was under portioned and expensive. Even soup portions are off! I begin to feel guilty for spending money at a place that didn't live up to its advertising. I was being scammed and I knew it every time I took my poorly portioned filled sandwiches home. However, my last visit woke me up. I purchased a hearty sandwich and even requested double turkey, I felt good knowing that I had it right. Upping the portions, that cost extra, would make it right. Foolish me! When I got home and sat down to devour my ramped up sandwich, I was looking at the same under filled sandwich covered by a chunky piece of bread!! No more! I wrapped the meal up and returned it to the restaurant along with a piece of my mind. I know for sure that Panera's using their food advertisements to lure customers into their stores only to serve them overpriced, subpar substitutes. I realize that restaurants can't always live up to how their meals are advertised. But I bet most establishments are working to hit the 90% mark to maintain customer satisfaction and loyalty. Meanwhile, Panera Bread is meeting its mark only 5% of the time and they don't seem to care! I guess if the scam's working, don't fix it. It's time for customers to start complaining to the company. Although drastic, maybe the only way to get the restaurant's attention is for customers to stay away for awhile. Maybe that's what it will take for the company to get real and stop scamming customers. That's my honest review on Panera Bread. And I know that I'm not the only one. read more

Was truly surprised at the lackluster salads that I got at this location. I remember Panera sandwiches and salads being awesome but not anymore. I would never go here again. read more

Didn't put food in bag and give right order! Missing chipotle chicken sandwich! Worst Panera ever

Food was good. Had toasted Italiano and Mac & cheese. Not sure what the bad ones are about. Maybe management changed.

Constantly garbage service and food. Quality, and portions not as this company makes money hand over fist but as if it's off the employees plate. read more

Panera Bread - $10 salad - Salad Near Me - South Holland, Illinois

This Panera Bread is by far, the worst I have ever been to. Just to add a new updated one to the wrath of their poor reviews. After years of trying to come back here. I hate to even go, but it's the only one that's nearby my home. And over the years it has not gotten better. I tried to avoid leaving this review for a long extended period of time, but I have never received an order here that was actually correct. NEVER .. and then to make matters worse, they are difficult EVERY time when I bring my food back to get it correct or calling to receive refund for missing items. Please never come here and do not waste your time. There's another one, 10 minutes away and it's worth the drive. If you do anything, in regards to this store complain complain complain so they can rebuild or possibly even shut down because they clearly aren't serving the community properly with 2 star rating. The management has continued to stay poor over the years I've come here and it's sad for the people of the neighborhood whereas this is one of the only places that offers somewhat of a healthy food option. read more

The whole store needs an attitude adjustment. Everyone is mad. No one wants to do anything.

Amazingly Delicious broccoli and cheese soup and salad with apples and walnuts. I'm a huge fan of the hibiscus drink which are always ice cold and fantastic! read more

Around the time Covid was raging this Panera cut its food offerings drastically and they never restored them. They got rid of most of their danish rolls!! They just don't have much to choose from any more. Personally, I enjoy Corner Bakery in Oak Lawn much more. They have a lot of sweet rolls and coffee cake to buy and their coffee is good. I wouldn't waste my time at this store. Go to Corner Bakery. The only good things I can say about Panera in South Holland is that their service is good and their store is clean. read more

This is not the type of service that I am used at Panera. They don't even have napkins there. When I asked for some, they gave me paper towel sheets. Two of the four coffee tanks were empty. Long waiting times. I had asked for the chipotle chicken and bacon pizza to only prepare it with chipotle bacon and found chicken on my pizza anyway. Stay away from this place! read more

This is by far the worst Panera Bread I've ever been too. I tried to give them the benefit of the doubt and go back 3 times but never again every time service is unbelievably slow and two times my order was wrong. I can only compare this to all the great Panera bread restaurants I've been to and this one is definitely the worst. I will never come here again read more

Worst Panera in the state of Illinois, 10/10 don't recommend. Will close 30 minutes early , will forget food you ordered then curse you out.

2nd time I have gotten the Chipotle Chicken Wrap sandwich & been disappointed. When I was handed the sandwich it felt light so while at the drive thru window I opened it & the wrap was inly half filled! I had added Arugula so that was the other half was NOTHING but that. I honk & the person said 'sometimes the ingredients fall to the bottom.' I just looked like yeah ok & pulled off. When I got home I unwrapped & the sandwich looks pitiful! I know they use deli meat so I wasn't even 2 slices for approximately $6. It's a wrap , no pun intended, for me & the Panera Breakfast Sandwich EXPERIENCE. read more

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This spot was offering delivery during COVID. I haven't had the opportunity to go inside do to COVID. My soup was warm not hot and overall it served a purpose. I've had better service and food at other Panera's especially the one in Dallas, TX read more

Wow, not a lot of luck with meals today. So we headed to Panera to get a salad. We ordered the kale Ceasar salad. While they were making it the first time, the girl behind the counter said, hey you made that wrong. So evidently the person making it didn't realize what kale was. Anyway we trusted they got it right but nope. We get home and no dressing, really? Not on the side, not on the salad. None. Of course we're out of dressing at home. Not cool. read more

The Panera in South Holland, Illinois is The Worst Panera I've ever been to!!!! The young lady at the front counter taking orders was the only pleasant person at this establishment!!! The manager is rude and the people dispersing the food are rude. They had me waiting 15 minutes for ice coffee and never gave clear instructions as to where to wait or what was taking so long. Terrible Customer Service!!! read more

This is the absolute worst Panera establishment! I am shocked they are still open because the service is half ass and bare minimum to say the least! They are not even worth a one star rating! SMH! read more

I love Panera but this location is giving a good brand a bad name. Whenever Ive gone it always turns out they're out if something.. cutlery.. napkins.. bread. Imagine Panera bread being out of bread. Surprising yes but not for this store. Today I ordered a chicken caesar salad and they say they are out of caesar dressing. I give up. Do better. read more

This is the closest Panera to my home but I hate it ! The food is always cold and never correct. I just went there today and I didn't get all my food. When I called to let them know the worker answered the phone she says "are you coming back? " Told her I couldn't come back but what are they gonna do about it because the missing item was over $6 . Well I got hung up on worst customer service ever . read more

I love Panera Bread just not this location. I think it lacks in a lot of areas simply because it's a franchise location as opposed to corporate Panera. One employee Really disgusts me to the fullest she does a lot of unsanitary things which makes me ask others to prepare my food as opposed to her. There's a big difference in food preparation as well. I'm just going to continue going to the Homewood location. I only come here for the drive thru but having to come back to get my ordered corrected numerous times is beyond my patience level. Do better Panera South Holland!!! read more

Panera Bread - The outside is nice they do well with upkeep of the facility - Salad Near Me - South Holland, Illinois

These reviews are so correct. I come here often, and it's not by choice. If you know the area, casual dining options are limited as well as free wi-fi. It's the best place for me to go to get work done and have a quick bite to eat. Honestly, everything is just terrible here. In any given visit, they will be out of 4-6 items. In any given visit, I hear customers around me sending back food or not even taking it because their order is incorrect. I honestly have NEVER been here and seen all orders correct. A few weeks ago when I was here I ordered food to go because I was in a hurry. I didn't get the right sandwich, shocking, right? So when I explained that I had to go and I didn't have time to wait for another sandwich the guy told me he would remember. I would PREFER a voucher. Even though I've been here multiple times since then, I don't have the gaul to say, "Hey remember when I was here a few weeks ago and you made me the wrong sandwich. Well, I'm here for the right one." Who does that, how do they know I'm telling the truth? I'll try to cash in on that eventually. This place needs to get it together. read more

Panera is the safest bet in eating out. You always know what to expect and even though you may pay a little more, the quality of the food is worth it. Until you walk into this location...... I come here pretty frequently as I work in the area, however I'm slowly getting more and more frustrated. I've been here the past three days and they haven't had fruit cups. For the past. Three. Days. Today my intention was to order a chicken and wild rice soup with a half mango, half strawberry smoothie. After ordering, I sat down and they informed me they were out of Strawberry. Ok. I'll take all Mango and live. A few minutes later another employee came over to let me know they didn't have chicken and wild rice. Basically 75% of my order wasn't available today. This is a typical day at this location with many items unavailable or orders served incorrectly. Considering insanity is doing the same thing over and expecting different results, why oh why do I keep coming back? The location is perfect for me and the wireless is necessary for getting work done. But, I like this location because the staff is very friendly. They've always been apologetic for any problems and are easy to talk to. For now, I'll continue the vicious cycle of high hopes for this Panera. read more

Every time I go to this location there's always something. Either my order is wrong or they run out of something. I went to the Panera in Homewood and the manager advised me that the one in south holland is a franchise so they just use the Panera name. Well, Panera needs to take their name back and we'll as the location. I hate going to that location. read more

Was great once, you all changed. Got the worst service yesterday. The lady threw my bag to me and refused to give me any butter. Cmon I was nice the whole time, wasn't like I was a difficult customer. You guys suck. read more

Nice,relaxing interior. Food is typical of Panera. But overall as a chain, just too overpriced. Read other reviews. I had no problem with my order. I ordered the iced green tea. It was not a delicious as I remember it. I hadn't been to Panera in years and only stopped here to wait for my daughter who was at a nearby school for a couple of hours. read more

The sign said the cafe closes at 9pm so why when I walk up to go inside you close the doors at when I'm there at 7:45 pm ? Bad customer service! read more

This Panera bread location is the absolute worst!! I wish I could give it ZERO stars! I just ordered a chicken panini, took a bite and it tasted gross, I opened up the sandwich, looked over the meat and the chicken was undercooked and basically raw! On top of that they constantly get your order wrong and the employees seem to not know what they're doing. This use to be a really good location but over the years it has been terrible. Biting into an undercooked chicken sandwich was the last straw for me. I will be going to the new Homewood location from now on, hopefully that's better. read more

Latest update: Terrible service for instance they gave me: 1. Different sandwich than I had asked for. 2. Today said was no Mac And cheese but then Says oh yes there is! Then they said we only have the kids version. Which I don't understand, you have Mac and cheese so why can't you make it into a bigger version? This place needs to be shut down quickly. Since the three star review I gave them they have went down tremendously!!!!! read more

Glad this Panera is near me. Workers are always pleasant and service is speedy. Most times when I visit, the parking lot is full, so I'm thinking this is the norm. I love their bagels and soups. read more

Ordered a coffee online to be ready inside. Got the notification it was ready on the shelf. Went inside and there wasn't anything. Went to the counter and they gave me so much attitude about it. And the woman at the counter walked away from me. No one helped me. Didn't think it was that hard to pour a cup of coffee. I stood there for a few minutes and ended up walking out with nothing. Very bad customer service. I wasn't asking for much but the coffee I ordered. read more

Leaving chicago and needed somewhere to stop with the kids for lunch. Clean, friendly restaurant. Little far off the exit but worth it. Staff were friendly and kids got little bakers hats from the manager. Food was standard Panera. Safe. Fire station across the street. Thanks! read more

I come here often because it is conveniently located close to my house. I usually use rapid pick up. More times than not, there is something wrong with my order, and I notice once's I get home. I am still giving 5 stars because each time my order was incorrect, management goes above and beyond to make sure that I come back. I always do! read more

This rating is strictly for the drive thru service, which was terrible. I waited the line, after my order was taken, and with one person in front of me, for over 15 minutes. This was my first visit to this Panera location. When I finally got to the window, I asked the cashier if the wait was normally this long in the drive thru. She replied, "I just take the order and get the food". Really?? Thank you so much for describing your job to me. I will never visit this location again. Customer service skills appear to be totally lost. She should have just apologized for the wait, as I understand it was not her fault. Apologies go a long way in building a good people facing business. When I'm paying $11 for a salad, at a non traditional restaurant, everything should be ON POINT, food and service. read more

I enjoy Panera Bread, but this location definitely needs great improvement. The service is not consistently good and asking for manager support is not helpful. I've had several occasions where there was hair in my food and response was not sincere. Often they will also be out of stock on basic foods. Its very disheartening due to the rich community they are located in. read more

This is the worst Panera I have ever been to. They cannot get an order right to save their life!!! They'll replace the order but I much rather them get it right on the first time. At some point I would think they would get tired of giving away free stuff. It's simple, just train your employees! read more

This is the absolute worst panera (perhaps food establishment) I've ever been to in my life. I have to work in South Holland on occasion, and was incredibly happy to hear the town was getting a Panera given the relative lack of good lunch options (although I will say Sub Port is an excellent alternative). That said, I haven't come here once without leaving frustrated. It's getting to the point where each visit I'm expecting a catastrophe, and they find a way to keep lowering the bar every time. Here are some examples: 1. "Our bagel slicer don't work" - cashier after I had just ordered a dozen bagels and she had already thrown them all in a bag. They had also run out of cinnamon crunch bagels at that point, which absolutely boggles my mind. 2. I once waited 15 minutes for oatmeal while there were literally zero other customers in the store. I could go to mcdonalds, pay $3 less, and get virtually the same thing (with better, more pleasant service) in 1 minute. I had to remind the woman behind the counter that there was an order on the screen, and once I did, it took her approximately one minute to prepare it. 3. There have been multiple occasions where I'll walk into the store in the morning around 7:30, and no one will be at the cash register to take an order. When someone finally graces me with their presence, it's as if I am pulling them away from something more important. I'll get cold greetings like "how ya doin" or a simple "hi" with an eye brow raise. It's a complete 180 degree turn from a standard Panera experience here. Bottom line - this particular location is amateur hour in purest form. I know how hard the village worked to get this store here, and it's an absolute shame how terrible the service is. read more

This panera sucks!!! They are expensive and you get little food. And they are always getting the order wrong I went a few months ago and got home I missing food. So I ended up just taking my whole order back because I paid a decent price for the little skimpy food they have me I wouldn't go back here. This is the worst one I have been too. If I go to another panera I prefer the one in homewood. read more