After having some teeth extracted at another dentist, I had to go see Dr. Ripperger, who was so…read morenice so professional and he removed the two bone splinters that I had from the other dentist. I would highly recommend seeing Dr.Repperger if you need any maxillofacial surgeries. He is just the best!

This business needs an improvement audit of their entire office. Our family has had several…read more-bordering on "lots" - of issues of scheduling, communication, and purpose problems. "Ohh, the desk person didn't know ...", "Oops, the manager (who was no longer there) didn't communicate the financial agreement to the desk people or the doctors." , " The schedule forgot to schedule this with the correct doctor." There is a whole blame game going on. When the front desk keeps a pile of gas cards to "make up for your travel expenses and time spent (wasted)", there is a pattern of a big problem. Between "the blame game" and "bait and switch" tactics, BBB might be interested.

I have intentionally waited over a year to write this review because I wanted it to reflect my…read moreentire experience and not a reaction to one bad appointment. Unfortunately, after more than 14 months of treatment, I can honestly say this has been one of the most frustrating healthcare experiences I have ever had. My biggest issue with Dr. T was the complete lack of communication, lack of empathy, and lack of a clear treatment plan. From the beginning, I repeatedly asked what the plan was, what the timeline looked like, what the next steps were, and what I should be preparing for. I rarely received direct answers. Instead, I often left appointments more confused, stressed, and frustrated than when I arrived. There were multiple times I left in tears because I could not get straightforward information about what was happening with my own treatment. The tooth involved was in a highly visible area. From day one, I made it very clear that I was not willing to be without a visible tooth. I am a mother of multiple young children, and I repeatedly explained my concerns. At one point during my pregnancy, my understanding was that the recommendation would leave me without a visible tooth through delivery and postpartum recovery. That was unacceptable to me, and i made that clear. Part of the treatment delay was later blamed on my pregnancy despite my OB providing clearance for necessary dental treatment. To this day, I still do not feel I was given a clear explanation for many of the delays that occurred. One of the most frustrating aspects of this entire process was the constant lack of direction. At nearly every appointment, I asked what came next. I specifically asked multiple times when I needed to have a dentist selected to complete the restorative portion of my implant. I was told not to worry about it because we were not at that stage. Later, I was questioned about why I did not already have a dentist selected because it should have been done by now. That type of conflicting information was a recurring theme throughout my treatment. I also requested on two separate occasions that my records and imaging be shared with other dental professionals so I could obtain additional opinions and better understand my options before moving forward with such a significant procedure. Those requests were discouraged. As a patient, I should never have felt discouraged from seeking additional information or outside opinions. From the beginning, I questioned whether the treatment path being recommended was truly my only option. Because I was unable to get the collaboration and guidance I was asking for, I never felt confident that all alternatives had been fully explored or explained. When the implant was placed, I was also not properly informed about what recovery would look like. The amount of facial swelling I experienced was shocking. Had I been properly prepared, I would have known what to expect. Instead, when I raised concerns, I felt like the assumption was immediately that I had somehow failed to follow instructions rather than my concerns being taken seriously. There were also multiple interactions that I found unprofessional. I witnessed staff members being spoken to in a way that came across as dismissive and condescending. Respect should apply to everyone in an office, regardless of title. The comment that best summarizes my experience happened when I expressed concerns about being without a visible tooth because of my children. I explained that my four-year-old would absolutely notice and comment on it because, like most four-year-olds, she is brutally honest. Dr. T's response was that perhaps I should teach my child not to be rude. Rather than acknowledging my concern, I felt dismissed. After more than 14 months, I am still not finished with treatment. My frustration is not that dental treatment takes time. My frustration is that after more than a year, I still feel there was no clear roadmap, poor communication, conflicting information, little empathy, and very little respect for the concerns I repeatedly raised. I waited a long time to write this review because I wanted to be fair. Unfortunately, the longer this process continued, the more my concerns were reinforced. Patients deserve clear communication, realistic expectations, empathy, and respect. That was not my experience.

In searching high and low for an endodontist for our 12-year old, we ended up taking the referral…read morefrom our dentist and came here, even though our insurance coverage deemed it out of network. This is HANDS DOWN a great place with personable and professional doctors and assistants! I'd choose this place any day over AOMS. Here you are not just a number. Dr. Douthitt was extremely personable, very kind, and truly took interest in our 12-year old. He also set our kids at ease with this procedure, which was kinda a big deal in our world. (It took us by surprise!) But he was very reassuring and had great "bedside manner." The office staff and dental assistants were equally amiable. I'm thankful we were told to come here, because although I made many phone calls and had several referrals to other offices--- this one is by far the best! I recommend this place, please keep in mind-- the costs are not exorbitant but the service is OUTSTANDING! WOW! Thanks again for treating our 12-year-old so well! I repeat, the consultation cost was about half of what AOMS quoted me!

I was referred to Lone Star by Dental Group of Amarillo. I'm glad they did. I was greeted in a…read morefriendly manner and was made to feel comfortable as soon as I arrived. The dentist introduced himself as "Dan". I immediately felt a whole lot less anxious about the upcoming oral surgery. I was wide awake during the whole thing. Dr. Dan was very concerned about any discomfort I might be experiencing. The whole thing took less than 30 minutes. Their concern for my well-being was incredible. I highly recommend these folks.

Pros: I felt like Dr. Ripperger was great. Very kind…read more Took the time to explain everything to me in great detail. Surgery went well and he even called me that evening to check on me. Office is very clean and nice The dental assistant/nurse during my surgery was great as well. She was kind and made sure everything went smoothly. I survived surgery ! Great instructions given post surgery to help healing and recovery. Cons: The front office staff. They honestly just aren't really friendly. I originally scheduled with Dr. Atkins. This was the doctor that my regular dentist originally wanted me to see. I called myself the week prior to the initial appointment to schedule with Dr. Atkins. I didn't find out until the day of my 1st appointment that I wasn't going to see him. I called and asked why I was switched and all they stated was " we can reschedule you if you want ". No other rationale other than I could reschedule to see Dr. Atkins. This unfortunately made me distrust this practice right off the bat. I had already taken off work that day so I decided to go ahead and just go and see the other doctor. He ended up being great but I still feel like the office staff was in the wrong. When you go to check in the office staff are very straight to the point and only interested in your insurance information or obtaining payment. They really don't smile. They seem to lack empathy and lack customer service/kindness. I would send them all to Chick-Fil-A for a week to do some training. lol. I also received a surprise call from the office 6 months post surgery about owing additional money. I guess they had billed my insurance and it took this long for them to realize they needed a little more money from me. I was under the impression that everything was 100% payed for when I left that day after surgery. I understand dealing with insurance can take time and be difficult so I just paid it and moved on with my life. I would recommend this oral and maxillary surgery practice. I do believe the doctors are very good and this is why my dentist sent me to them. The nurses/dental assistants were very good as well. The front desk office staff ( aka, the face of your business ) unfortunately lacked in my opinion but the good news is they aren't the ones doing surgery on you ! :)

Dr. Cato is great! I just went there for an evaluation. He has a friendly, un-rushed demeanor. He…read moresuper explains things so that you totally understand how a tooth is built and how it functions. I appreciate the education as I am clueless when it comes to dentistry. He is good at explaining options available and things to factor in when making a decision. He could almost get 5 stars except I heard drills before my appointment. I realize that drills are a necessary feature of dentistry, but the noise totally tenses me up! So maybe a non-scardy-cat will not take off a star for fear. It isn't Dr. Cato's fault afterall.

From the owner: Cato Eric DDS MS Provides Dentists, Endodontics, Root Canal Specialist, Dental Services to the…read moreAmarillo, TX Area.

Unprofessional. Rude. Self serving trash. I guess it's to be expected because when it comes down to…read moreit it's NOT about the patients needs it's Randall Lambs needs. They would get ZERO STARS if it was up to me. Let me explain, I made an appointment face to face in their office months ago for July 21st at 12:00. Simple enough. Took off work for the appointment. I get a text last Wednesday at 12:22AM to "confirm" my appointment. I don't know about you but I'm not replying to a text I received in the middle of the night or any subsequent message there after. Not to mention that as an adult I shouldn't have to confirm an appointment I already confirmed when I made it. If I don't need it or can't make it I will cancel it. Well, they know better than you or me so they cancelled my appointment for me. They have a $50 fee if you confirm but don't show. They have a 100% of appointment cost if you opt out of their text confirmation system that texts you in the middle of the night and you fail to show. Guess what you get if THEY CANCEL YOUR APPOINTMENT THAT YOU TOOK OFF WORK FOR..... nothing of course. Just inconvenience, loss of pay, rude lifeless commentary and, for me, the task of finding a new dentist because I don't put up with this nonsense. I didn't fail to show up to my appointment or do anything wrong. I just made them the slightest bit uncertain that they maybe might not have a butt in their seat and the $$$$ they so dearly covet because I didn't respond to a 12:22AM TEXT MESSAGE. Mind you, I never received an actual phone call! Can you imagine being so money hungry and so greedy that even the thought of you missing your appointment sends terror and fear of lost $$$$. These people are self serving trash and if you miss one of their hoops too bad. Even if your appointment still isn't for another 23 hours you lose because serving you is not in their wheelhouse. They only serve the money god. I actually reached out to them and spoke with some soulless husk of an office crone just to try and hash it out since it's still almost 24 hours until my actual appointment and the answer was too bad for you and you can reschedule. I had actually heard good things about them and that's why I started going there but it's been the opposite experience. It's one thing after another with these money hungry ghouls. Beware.

What a great Guy!!! Dr. Lamb gave my son care while he was on vacation! My son had been in a…read moresurfing accident while on vacation with my wife and required serious maxillofacial plastic surgery. Dr. Lamb took time away from his family to care for Henry and his consultation was so timely, professional and comforting to my wife and son in a VERY stressful time. THANK YOU DR. LAMB... You're the Best!! You are true example of a Professional!

If your looking for a dentist, keep looking! They will charge you for walking in their business…read more Charged for something that should have been covered from a repair a month ago!

Dr. Spence Vlosich is the best! I used to see his dad! His brother is also about to join the…read morepractice! Very family oriented and lovely folks.