Will never use them again would never recommend any of our companies to use them. Got a rough estimate of $1600 which is fine but to be charged $5300 for less than 10 minutes to work is an absolute disgrace. if this could've been with zero stars, it would have. read more

My brother's front left tire fell off, the rim is messed up. We are stuck on the side of the highway. He called his insurance company and they sent someone. The guy didn't have the right tools, didn't want to go back to grab other tools. He wanted to tow the car and charge us and have someone else help us. It looks like he didn't want to help and keep telling us to tow and pay him. We told him we don't want it towed or have to pay because that's what our insurance is for. He said he would be back in 25 mins. It's been an hour and he never came back. We called him four times and he forward our calls. If he wasn't going to help, should have just been honest. We were stuck since 9pm and it is now 2am and still waiting. Never will recommend this company ever and don't pay them to tow. This is one shitty, untrustworthy company. Lazy ass people who's just money hungry and helpless. The guy and the company don't deserve any stars. Apparently I have to put a star He's more like a negative star. read more

Panorama Towing Service - The guy in the pic is from Panorama tow company who was supposed to help us. He left and never came back - Towing Near Me - Lebec, California

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Hands down the biggest clown show rip off artists ever!!! The man at the yard nearly attacked me when I asked for specific instructions on how and what I needed to provide in order to get my not stolen, but mistakenly reported stolen, car and u-haul trailer out of the impound lot after being falsely arrested by county sheriff. U-haul confirmed that the trailer wasn't stolen, sheriffs dropped all charges and panorama towing would not release the trailer to me. The trailer was filled with my personal property. When I asked the attendant to please tell me what I need exactly in order to recover my personal property the man went nuts! read more

Panorama Towing Service - Towing Near Me - Lebec, California

Lee the dispatcher and Brandon the driver were great. I owe them big. These two people actually care about others. I am a nurse, so customer satisfaction is important to me, and they delivered. Called AAA at 10pm, told I would have Edmonds towing at 1115. Then it became 1230am. Then nobody came or even cared. Just left us hanging on the side of the road with a blown tire. So I took it upon myself to start calling around at 430am about ready to have a panic attack. Lee said they work with aaa but never received a call ALL NIGHT.. so she gives me their station # and I had to call aaa to have them send her the call. She had poor Brandon up and out of bedat 5am and he was there fast. He loaded my jeep jk up very safe and professional and is a good guy. Im sorry others have had bad experiences. Stay on the ball panorama and get those 5 stars! Thanks again for me and my family! read more

Panorama Towing Service - Thanks panorama. Lee and Brandon you guys rock! - Towing Near Me - Lebec, California

If you need a tow ASK FOR RED he's and older gentleman but he's very nice and very good and driving. He's quick to arrive and quick to get you to your destination. 10/10 I would call this place first then other tow companies. read more

BEWARE!!! I WISH I COULD LEAVE NEGATIVE STARS THESE PEOPLE ARE INCONSIDERATE THIEFS!! Not only are these people thief's but they're the most inconsiderate disrespectful and absolutely disgusting "company" I have ever dealt with! My trucks drivetrain fell off going through the grapevine so we had to immediately pull over from the fast lane to the left, we were in a very dangerous location and we were extremely scared so we started calling tow trucks to see who could get us help ASAP. Came across these people and didn't have time to look at any reviews so we called them up the phone operator KEN told me the price would be $750 asked me if my payment was going to be cash or card I said cash he said he'd send someone over asap. So far we were extremely grateful regardless of that total rip off of a price. They were the only ones who could come in 20 min so we were willing to OVERPAY to get out of there as soon as we could. The driver gets here and he was the only respectful person I dealt with from their "company", the problem begins here when he tells me he needed the cash up front which WAS NOT communicated to me over the phone! I own my own business as well and I'd never think about not properly communicating how payment is received and that was when the issues began! How a tow truck company could choose to be so negligent and unprofessional in that matter is completely beyond me well, I didn't have the complete cash on me and that's when Ken tells the driver he can only take me to the next exit (1 mile away) for the $170 I do have on me while "someone else brings me the rest of the $$"? I asked if I could give him my card over the phone then and he tells me "now it'll be $850 since we have to backtrack in order to take your card payment" what kind of gross scam is this to these people seriously? Even then I tried to kindly talk to ken and ask him to take me to the next exit but he said "you know what if you don't like it we'll just leave" at that point I was completely over it. They ended up leaving us stranded and honestly I cannot believe there's people like this out there on the grapevine knowing how dangerous conditions get and still choosing to scam potential clients and even going as far as leaving us!! An hour later we found a true gem who came to our rescue for half the price "edmonds towing" may god bless them. As for this trash, please save yourself not only the money but the absolute struggle because they will leave you, they do not care and are only in it for the money. We are now safe at home but a company like this will never have true success because their values and principles are skewed. Good luck in life to that operator ken, you are a nasty piece of work but karma takes care of what we won't. Glad to know you at least wasted your time for no money coming all the way to where we were. read more

Panorama Towing Service - Towing Near Me - Lebec, California

My daughter needed her car towed approximately 125 miles on a Saturday and AAA sent "Red" to the rescue. At first AAA had difficulty finding a driver available, but Red was worth the wait. He was friendly, caring and very professional, and did not mind that the tow and back would take all day going through downtown LA traffic. Thanks, Red, for great service!! read more

The company is horrible soon you signed the work order they gonna charge you whatever they want to charge. We agree on $350 but the owner/company charge me $666.66 I ended up paying it because I believe in Karma. They do monkey business specially when you dont have a choice. read more

We placed our call at 10:30am. The veh was to be picked up at our house and taken to the local mechanic. The garage closes at 5pm, I wanted it to be received during the day, to a warm body. We called all day for an update and was told each time "he's on his way, he'll be there in 30 min. At 4:25 pm we were told he would be there soon. Ok. Well. Driver has to load and get back in the road. Obviously my car won't make it in time. Called Panorama. Obviously I was upset. Asked the dispatcher to call the mechanics to make sure they knew he was dropping a car after hours and make arrangements (were to drop...where to leave the keys).... dispatcher says you want me to call? Uh, yeah. Because I can't very well relay the info to your driver right?? ‍ I was a dispatcher for a tow company that towed for AAA. I know how this works. He lied to us all day then had a crappy attitude when I held him accountable and asked him to make a simple call. His response when he found out I used to dispatch was , "well then you know how this works." Seriously?? I should have insisted Edmonds Towing take our tow. Panorama is incredibly inconsiderate. read more

Called to get my car towed. They said they don't have any trucks available in my area. My car wis located in the same city LitterAlly a mile from there dispatch station. What a joke. They don't service customers right next door to their office read more

This is the worst tow company there is. They destroyed my tire because they don't know what they are doing, they lied about what the driver was doing when I asked what was taking him so long to get to my house with my vehicle (I had seen him on the side of the road and he said he was adjusting straps, he will be right there. An 3 hours later..still didn't show up, he admitted he took other calls while in the area but dispatch said he was caught behind an accident and stuck) they are giving me the run around about fixing my tire. And the owner seems to never work...I am out way more money then needed, I am out my car for a week, I am out of patience and kindness for these people. Don't bother calling these people or if AAA sends them tell AAA "no, thanks."...you'll be glad you did. read more

AAA assigned this towing company to us and he came to us pretty quickly and towed our car to the mechanics.

Zach was extremely professional, got me home safe and was a pleasure to conversate with. Highly recommended.

Grapevine woes: We call our insurance, and they assign Panorama to our claim. When he arrived (older gentleman with a handlebar mustache) was kind and pleasant. Loaded our car quickly and unloaded in the same manner. We were pleased with the service and we felt safe. I could not give 5 stars though. What was supposed to be a 1 hr pickup (so says our insurance carrier), turned into close to 4 hours. I dock 1 star because of lack of communication from their office. My fist few calls went unasnwered, and had to go through our carrier for any type of update. When you are scared, stranded, and waiting for hours, an hourly update makes a load of difference. read more

I have never had a company do this in my life I had to wait 4 and a 1/2 hours and then be told it would be $350 from my tow after my insurance gave them the 100 and my insurance company told me it was $65.07 out of pocket so I would not recommend this place ever ever to anybody I'd lived up here for 20 years and never had a problem like this and to be able to put up with this type of man or on the phone is ridiculous read more

My car simply died on the freeway coming up the grapevine. We called AAA and they sent us Panorama towing service. Zach was the driver. Extremely polite and helpful in every way. If I ever need Panorama's help in the future, I will definitely ask for him. read more

Panorama towing sent a driver that told me he would tow my truck to Maricopa from i5 for 2500 bucks .chevy 3500.it took better part of day.ken is very bad at answering phone.bill actually came to 2650.00i will forever not recommend this group o.o price gouging liars.remember Ken eternity is a long time in the heat. read more

Absolutely HORRIBLE service. I was stranded on the grapevine and called for a tow, and I explained my situation to the girl on the phone. She asked me twice after that what I needed, I proceeded to tell her a third time. She asked me where I was and I told her around 15 miles away and after ALL THAT she told me, "well, I have no one available, ma'am," and hung up. So rude and wasted my time. read more

I was broke down and needed a tow they showed up and was extremely professional excellent tow service would highly recommend especially out of the Barstow area read more

I have no idea why this has such low rating. My insurance-company contacted them. I was sent a text with a ETA and Rick made it on time. He was friendly and took me to my final choice for auto repair despite having changed it 3 times. I would recommend read more

To stay completely anonymous, This towing company Needs to be SHUT DOWN ASAP. I was taken advantage of for being a Female, SO, my car broke down on the 5Freeway and had called for a tow, I was towed and on the way to the lot I was asked by the driver if I would let him to touch my feet, I proceeded to say No, and ignored the fact he said anything he would continue to apologize for something I NEVER showed any interest in at all. Later at the lot they would try to make excuses for me to leave my car overnight at the Lot in order for them to make more money. First it was $656 for the tow, it later turned into I needed to pay "Police for approval" and said there was nothing I could do. Mind you it is the same person that towed my car acting to helping me. Ultimately I had no choice but to say that I would report him to police for for sexual harassment he immediately released my car. This whole situation made me so uncomfortable and felt taken advantage of I felt like I needed to go to local police to file report to business. Police have pictures of the driver and are now looking into it. I KNOW there are more people with experience like this with them so please if you see this, Report anonymous to the local Police Department to help. read more

Had our first break down on the Grapevine so I called Panorama for the first time at 3:30 am to tow a tractor trailer about 50 miles, said they'll be there about 5 am to beat the traffic... they showed up after 7 am hooked up and of course hit LA traffic at that time. Took a few hours to go 50 miles because they were late then when all was said and done Panorama billed me about $2000 for there bad customer service! That price of course was the discounted price with 2 hours off @ $200/hr so I should feel good? I run many trucks on that route daily and will never use them ever again and will tell every business I work with to stay clear of them. read more

Where should I begin. Well ill go straight to the point . Would never use again or recommend to anyone. Broke down on southbound I5 and made it to the rest area near Lebec. Blown radiator. They sent 2 trucks since I was towing a 32Ft travel trailer. While loading my truck on flatbed the younger of the two started messing with winch controls and released winch causing my truck to roll back from the top of the ramp onto my trailer causing serious damage to both my truck and trailer. LUCKILY I had moved about 5 seconds before if not I would not be here to write this review. Older gentleman with the white handle bar mustache. . Good to go.. other GUY.. Hell to the NO. Hope you get fired.. Not Joking. read more

I was stranded, eleven miles from Panorama. Despite numerous calls, it took them ninety minutes to reach me. They were unable to locate their driver for at least an hour. They also neglected to give me an estimate for the service. read more

Do not use this service!!! They left me on the I-5 for 3 and a half hours . Very difficult to get an ETA from them - I would have found another company !!! Poor and rude service read more

Mercedes Roadside Service used them to tow my vehicle to the MB dealer in Valencia. My wife and child were alone on a trip to San Diego so they left the car with keys inside PER THEIR INSTRUCTIONS. The dealer never got the car. When I called Panorama, they confirmed they picked up the car but did not tow it to the dealer because "they ran out of hours". They never called me to give me to inform me of their change and as of 8:30am the next day, they STILL did not get the car to the dealer even though they knew the dealer needed the car first thing in the morning. They they lied and said the car would be there in 30 minutes when they are at least an hour away. Not even an apology! read more

Very bad towing company. Stranded on the grapevine and was told by insurance company i'm covered 150$ and the towing company still made me pay 110$ after we went 11 miles to get dropped off so we didnt have to pay 500$ to get towed to bakersfield. Then while figuring it out his boss got on the dispatch and told us to stop dicking around. Very unpleased. Do not use. read more

Came right on time, referred me to an excellent mechanic, FAS Automotive, when State Farm gave me terrible info and was polite and friendly the whole way. I really owe him one, thank you! read more

If I could give a lower rating, I would. Braun....that' his name is an incompetent idiot. He didn't want to help me when my car stopped at the hospital parking lot. Would NOT drive me home. Said 'he wasn't a taxi' Today I had to call for roadside service again and they sent this idiot to me again. He took one look at me and said he wouldn't tow my car cause it was in a small space and in a ditch. Really? it was in a regular parking space and certainly NOT in a ditch. He's mean..non professional and I am going to complain to his boss whoever he is. Do not call these people. I am 73 years old and I alone could have gotten my car out of the parking space. read more

NOT an honest company. My truck broke down on the grapevine 13 miles from Panorama, road service arrived 1 1/2 hours after they said it would. Called several times to see where road service truck was told service truck was held up on previous call, be there in 45 minutes, then 15 minutes etc.. Service truck finally showed up, hooked up to the computer but was unable to properly diagnose because they use generic software not an actual OEM product. They are very expensive. Charged for 3 hours @ $175/hr. Also charged fuel surcharge 2 @ $50 (keep in mind my truck was 13 miles from their location in Lebec, CA. What a rip off $625.00 total for nothing. Wish I had Yelped them before calling and checked out the reviews on this company! read more

Our insurance company dispatched them on a lockout service. The first time we called, the woman didn't put the call into the system because she went on break. The second time we called, we finally got a response. It's been almost two hours and we still have not received service. read more

If i could give no stars I would!!!!!!! I was stranded on the side of the road for 3 hours with my 5 year old son, then when the tow truck guy gets there apparently they did not know it was going to be a rear wheel drive so while I was on hold with my insurance to approve the new cost. The tow guy says"I got other jobs, if they get it figured out then I will com back for you" and he leaves us, ok on top of that the guy reeked of alcohol. Of course my insurance approves it but I am not waiting another however long with my hungry child in the car so I call the closest place that could tow me. After that my insurance place calls me back and says the guy told them that I moved my car and that is why it took 3 hours to find me ..... No you were F*cking drunk!!!!!!!! Screw that place I hope all the bad things in the world happen to them and no one else but them?!!! Total hours on the road 5 before my car was fix thanks to some amazing 18 Wheeler mechanics who helped me out of the kindness of their hearts!! And they will get an amazing yelp review!!! read more

Called in asked for a towing service quoted me $400 and my insurance was covering $100 of the towing cost which left me paying the overage charge of $300 which was fine I didn't mind. And it was scheduled for the following morning as my car was in my driveway and it didn't start was nothing urgent just needed it towed to a mechanic shop. The following morning when they had to come out I called to confirm pricing they told me I was to pay $780 overage charges!!! That was outrageous we had a deal of $300 the night before. I canceled and got my car towed for $200 total without my insurance ended up paying $200 flat out of pocket. These guys are thieves I wouldn't recommend at all even in a time of distress there are many others to choose from that provide excellent service! read more

Ken (the MANAGER) dropped an F-bomb on me for trying to negotiate a non-extorting price to get my vehicle charged to get 40 mi to Bakersfield. read more