The store gave my order to another customer, lied to me about being heading out the door, and didn't start making a replacement until I called. read more

This isn't an easy thing to do and I waited a couple years to do it but enough is enough. Papa johns has the best chain pizza. HANDS DOWN! But this location has screwed up my families order damn near every single time. It's almost like someone up there thinks they're a joker. What happened today? Well, literally ordered two pizzas: one extra large cheese and one extra large double pepperoni. How in the WORLD can you ONLY PUT 12 pepperonis on an xl? Is this even an xl pizza? Who knows read more

Papa Johns Pizza - +2 pepperonidouble pepperoni today - Pizza Near Me - Montogomery, Texas

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Don't order if you want your pie in less than an hour. Ordered carry out, walk in and employees don't even acknowledge you walk in. When they do acknowledge me, let me know order that I put in 45 minutes prior hadn't even been started yet and wou6be at least another 30 minutes. read more

The last two times I've ordered from this location they have been more than 15 minutes later than the long end of the estimated time to be completed... read more

Just finished devouring my Garden Fresh Pizza delivered hot and tasty to my home. Don't order much, so I am really pleased that it went perfectly as described by our local Papa John's. Great performance all you "Pizza Pros" over there! read more

Just got home from getting my order. Very disappointed pepperocncini order for the $0.75 per pepper didn't receive the 5 extra ones I ordered. And the sauce wanted buffalo sauce because yes the sauce on the wings when you order is very little. It really sucks when you order $60 worth of food and there's no attention to detail. read more

So I received a free pizza card in the mail because they screwed up my last order. One caveat is you have to order on line. Placed the order on line and the promo codes didn't work. Did it twice to make sure. So then I called and was told I had to call a different number. Called that number and they hung up. I guess it's Dominoes tonight. read more

So I love the pepperchinis from papa johns... they are the best side you can buy.... in California you buy an order of pepperchinis and they give you like 5-7 per order... An order of pepperchinis from this Papa Johns is ONE pepperchini for .75 cents... ONE. I've been told 3 different things... One order is 3... The driver grabs however many... One order is one pepper... come one get it together! Then you talk to ANYONE at the store and they are RUDE AF! They need new management!!! read more

Pizza delivered was the worst ever. Ordered the xlarge. for a second I thought I had ordered it from domino's. Thin crust, no cheese all sauce. Never again! read more

I would give this review a 0 if I could. Our delivery was almost 1 hour late, so we decided we would pick it up and see what the issue was. Turns out our order was sitting on the rack and cold. We asked if we could get the delivery charge off and the delivery tip back, but the answer was no and they couldn't do anything for us but make an extra pizza which would take "15-20 minutes". No, we waited an hour to eat, we aren't waiting any longer. Maybe it was a bad night but left the impression of a joke. I would recommend ordering or eating somewhere else until this business gets it figured out. read more

Papa John's should close down this franchise or at the very least reconsider its current employees. Complete lack of customer service and competence. I saw the 2 star rating then told myself "it's only pizza, what could be so bad?" I stand corrected. read more

Update- Lady responded to my review stating they wanted to get in touch with me. I received an email from a gentleman stating GM would be calling. It's almost 3 weeks later and I haven't heard a word. Do yourself a favor and go to Domino's. read more

Ordered a lrg pizza w/sausage, onions and mushrooms for delivery. Pizza arrived cold, no cheese in the middle and all of the toppings piled in the middle. Second time in a row pizza has arrived cold. Giving two stars because we called and manager initially offered either a replacement pizza (which he advised would take an hour) or a credit for another pizza. I requested a full refund, which he gave us. Won't be needing credit for another papa johns pizza because we won't be ordering there again and didn't want to wait an hour for another crappy pizza. Am satisfied that we received a refund. Update: they still suck...should have stuck to my guns but the Jack O'Lantern pizza suckered me! read more

Papa Johns Pizza - What I ordered - Pizza Near Me - Montogomery, Texas

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11/12/2017 Ordered one large pizza. Estimated delivery time 32-42 minutes. After an hour I called, was told a driver had an accident in the driveway it would be 30 more minutes. Ok. But 40 minutes later I called back, was told my pizza had not left yet. At this point to my embarrassment, my guests were leaving. Still hoping that my pizza would arrive. Now at 2 hours after my order, and no one had made an effort to contact us. Young lady on the phone said she could try to get the manager. I understand breakdowns in service, but it's the recovery that matters. Manager "Brian" was totally unconcerned about the lack of service and showed no concern to the status of my pizza. There was no professionalism or effort at any recovery. I canceled my pizza order. Will never buy from PapaJohns again. read more

Delivered late. Super sweet service girl and poor driver forgot drink but he brought it back quickly even though they were closed. Pizza was delicious! read more

Papa Johns Pizza - Pizza Near Me - Montogomery, Texas

Ordered a pizza for carry out and was greeted by the new GM and I can honestly say that this location has improved immensely from what it used to be! This location was okay before, but the better quality of both service and food has made it much more enjoyable to order from here!! read more

The munchies got me and I was desperate for quick pan pizza pie delivery. I was kinda expecting a tasteless unsatisfying luke warm blob of runny greasy dough and random bland toppings slid all over the box due to the delivery Neanderthal carrying my pie like a skateboard. I'm actually in shock... Papa's pan pizza ain't bad! Delivered hot with toppings fresh, (intact and correct), the sauce was tasty and the pan crust was really pretty good. Jaded by the munchies or not... I give it 4 stars. read more

Ordered delivery after 50 minutes of waiting checked the app to find out my order had been cancelled and when I called they knew exactly who I was and they told my address was incorrect and they had tried calling me. I had my phone on me the whole wait and confirmed they called the number I was calling from. Then the lazy staff member told me the ovens where already off and they couldn't complete my order. read more

I love this Papa Johns. My order is always right, delicious and timely. The delivery drivers are always nice and pleasant. Recommend.

All of the pizzas we ordered were either raw or cold and then I called them back that told me it would take hour for them to bring me something new! I said no I have toddlers here and I can't wait, thank god ovens. I took a survey and told them what happened, get a email saying I got a "credit" and also there taking care of everything but come to find it's for one pizza , when I had last Friday 4 nasty pizzas and angry toddlers. Trying again tonight so we shall see read more

Over priced. Ordered 2 medium One Topping pizzas on a Wednesday night and it was over $25 for carry out. Not to mention they lied and said it would be 15 minutes; 40 minutes later the pizzas came out. Don't waste your time or money, go next door to dominos. read more

Poor leadership in manager Brian, "I am uncomfortable giving my last name." Treated very rudely and dismissively when called about a cold pizza. A quality brand hampered by rogue personnel. Will update. read more

This place blows. Estimated time for delivery was 1 hr and 20 minutes. It's been 2 hrs and my pizza has been saying boxing for over an hr now. Thanks Obama... read more

Most of the time we get take out here they get our order right. Mostly. :] love the spinach and white cheese pizza. We always all pepperoni on as well. It's amazing and no one else does that style. read more

Steven deserves a raise. Remade my pizza in 8 minutes, and even brought it out to our car. I'd let him toss my pizza anyday

Sunday, April 9, 2017 Called first time and was asked to wait. Waited approx. 10 minutes for someone to take my order. Finally hung up and called them back they answered and I told them that I had called earlier and no one answered to take my order. He said that they were busy and that he would get back with me. I told him I would be willing to wait another 10 min. after that I would go with his completion. After waiting on the phone for anther 8.5 minutes they hung up on me. What is going on with this store??? read more

Tonight I ordered a pizza for carry out instead of delivery. It was completely my fault. I called them and they went above and beyond for me. Their customer service is spectacular! It is very much appreciated. Thank you! read more

Only giving one star because no star is not an option. My friends and I were coming out of the nail salon next to Papa Johns and the driver almost hit us. He came in to the parking lot going at at high rate of speed and then flipped us off! I went to speak with the manager and he just ignored his employees behavior. Didn't hold him accountable and asked me to leave. I guess it is true. They have NO respect for women or any of their customers. I have ordered from them in the past but will NEVER order anything from them again. I hope this driver doesn't end up seriously hurting/killing anyone with his reckless driving. Papa Johns certainly expect them to treat others with respect or follow the rules. read more

Unfortunately, we like the pizza but the delivery driver ruined it for me. She complained to contractors in the driveway about how much she was tipped and assumed it should be more based on my home. She was extremely rude at the door too. When I called the manager to tell him about the situation, he could've cared less. Very disappointing! I guess we will find another pizza place. read more

Always cold and no flavor. Never ordering again. This is at least third time in a row. Papa Murphy's herre I come.

Pizza took 2 hours to be delivered. Room temperature when it got here. The manager emailed me and said he would take care of it and never did. They got 1 star because -5 wasn't available. Avoid this place if you want a pizza that is at least warm and you need it in under 2 hours. read more

This location as the worst service and Brian the manager needs to learn how to communicate with customers. The last two times I have ordered the order was incorrect and when I spoke to him regarding the order he acted like I was the issue and not his employees. I will not order from this location going forward. Please don't use this location. read more

If I could give negative stars I would!!! I ordered 3 pizzas for delivery and only got 2. When I called the store, they said they wouldn't be able to deliver the 3rd that evening and I could get a free pizza on my next order. FREE PIZZA?!?! No, what they were forcing me to do was pay for the pizza today and get it later. I asked for them to simply deduct the cost of the pizza from my current order and credit that amount back to my card. They were unwilling to do that. I told them that if they couldn't make this right that night, then I would simply charge back the full amount of the order with my credit card company, which I did. Now, when I try to order, they won't accept a credit card payment. Between my home and office, I have ordered thousands of dollars worth of pizza from papa john's. This is the only time I have charged back an item. It seems that the restaurant is willing to force the customer to bear the pain of their quality failures. read more

It takes them over an hour and a half to deliver food every single time I order from them. Once I redeem my free pizzas, I won't be ordering from them again. read more

The most DISGUSTING exhibition of food preparation EVER! Friday night, 05/01/15, while standing at the counter waiting to pick up my pizza's, I was watching the food prep line and this young girl (blonde hair w/short ponytail and ball cap on backwards) in the middle of making someone's pizza, reaches down w/her left hand and puts it in her sweaty sneaker to rearrange on socks and then, with that same hand reaches into a toppings bin and grabs toppings and continues to make the pizza! I told the young man working the phones and he walked back and I guess told her she was busted, and made her wash her hands. But then, she goes back and finishes the pizza. They did not throw it away. I will never go into a Papa John's ever again. They should change their motto to: "Better Ingredients, Better Sweaty Tennis Shoe Goo, Worst Pizza"!!!!!!!!!!!!!!!! read more

Normally, I love Papa Johns but I will not order from this one again. They took one hour and 15 minutes to deliver to us and one of our pizzas was burnt. When I called to complain, the general manager, Brian, was very condescending and rude. He blamed me for my pizza being burnt by saying it was because of the way I ordered it. He refused to take any responsibility or make it right. Horrible customer service. read more