Tried to call in a order , it sent me to some national call center not the local store. Will not be reordering anything from any papa johns if this becomes the normal. read more

The app says pizza is ready for pickup so I walk in just to be told its not ready. The quality is always garbage. I sat and watched employees on their phones instead of working. This location is a joke......go somewhere else. read more

Food sucks bro. I ordered original crust and not thin crust but I swear they be messing around. The pizza i received definitely wasn't original crust and they charged me for original crust and gave me thin crust. The pizza was also super greasy and nasty looking. Not worth the wait or money stay away read more

Papa Johns Pizza - Really thin pizza - Pizza Near Me - Richmond, Kentucky

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Will never eat here ever again. Me and my wife ended up with food poisoning. Service was ok but the pizza was trash. Been better off settling with a frozen. read more

Hello. We have ordered from Papa Johns multiple times before. The toppings are a little skimpy so we double everything, but usually a good pizza. However, whenever I choose a specific delivery time the pizza comes immediately. Two days ago we returned from vacation sick and jet lagged and I called in a pizza delivery for a specific time. We waited 30 minutes after delivery time and it never came. I called and the person who answered the phone at our local store blamed Door Dash and said our pizza had been, "voided" the person was uncaring and rude. I told them I did not call Door Dash I called Papa Johns delivery. He was unapologetic and even called me back and hung up on me after our conversation. We will not be ordering from Papa Johns again. read more

Order was incorrect: Pizza toppings were limited to 4 tiny pieces of beef pizza sauce tasted more like tomato juice or perhaps purée. Ordered well done stuffed crust Soggy bottom, cheese from crust had leaked out making puddles on pizza. Ordered Philly CHEESE steak papadia with no green peppers. Got Philly (no cheese) steak with green peppers First time customer for that location. LAST TIME read more

I wish I could give this place a 0 star review.. as DoorDash driver, like normal, went and picked an order for a customer. When I walked inside the store and told the front desk man that I had an order for DoorDash to pick up under such and such, he looked and said that there's not an order there by that name and someone might've picked it up already. So I had to call the customer about it and she said that she hasn't received it yet. I had to put the customer on my phone because I tried to tell the manager and the front desk guy that the customer still haven't received her food acting like they don't even care at all. The manager even hung up in the customer and slammed my $250 phone onto some pizza boxes. The employees at Papa John's need to get their facts straight, change their attitude and pay attention to what they're doing. I will be calling cooperate MONDAY!!!!! read more

Gave me the wrong order. Even if it had been right, they really skimped on the toppings and oh my god the pizzas were heinously disgusting. Looked like they had been sitting out for ages and were cooked with rotting materials. I cannot in good faith advise anyone to eat here. read more

When I order PJ, I get nothing but frustration. The wait is longer than any other company and often one hour. They have given my pizza away to the wrong person, forcing a longer wait to remake my pizza. I deleted the app. No thank you. read more

My pizza was burnt! I called to let them know. Manager was to call and he never returned my call!

Waited for 30 minutes to pick up our order, but the rude staff says there's no such order. I got the confirmation email and everything. From reviews, I can see this is an ongoing issue. What a time waster. read more

Until yesterday, IMO Papa John's was the best pizza on the planet, hands down. Fought with my family on pizza night where we would order our pizza. Everyone understands that times are difficult and finding good employees is a challenge, but the food delivered yesterday was atrocious. Unfortunately I was starving and did not take the time to photograph the condition of my pizza, but it appeared to have been snatched from the oven and slung into the box. There will be no more arguing with the fam of where out pizza comes from, because it will not be Papa John's. Unsat. read more

My food is always good when I come here! Jeremy is always so nice and remembers certain things about my orders and makes sure they are done and it's very appreciated! read more

Good pizza. Best delivered pizza in richimond. Jeremy, the manager made sure that the 12 pizzas for 6pm parent party and 12 pizza's for Children's Party arrivednon time. The first time in ten years of throwing the party. Ask for Jeremy and he will get your order right. read more

This is the location I usually get my pizzas from. Pizzas usually come done good and in a good amount of time. When we get a half and half they do tend to sorta mix the sides and not separate them but overall not a bad place to get your pizza from. This location doesn't really offer a sitting in area it's more of a stop in and grab and go kind of pizza place. read more

3 dollars less in my pocket and no food. I'm not going to stiff a driver for doing his job. In the future, please let people know on your website that you can't break bills. Save me and Papa Johns trouble. read more

I ordered two medium pizzas tonight. One was a chicken bacon ranch pizza and the other was a chicken bbq pizza. It was the worst pizza my fiance and I have ever had. The medium pizzas seemed smaller than pizza hut or dominos mediums. There was too much bbq on the one and not enough ranch on the other and neither pizzas had much cheese. It was a waste of money and definitely wont be ordering from her again. I'd rather order from Pizza Hut, Dominos, or Mad Mushroom Pizza. At least they have good pizza. read more

I've ordered from here 2 times through doordash in the past 2 months or so and both times my orders were wrong. I didn't call the first time because my pepperoni pizza was just missing the pepperoni. I ordered again last night and ordered an extra cheese pepperoni stuffed crust. I was only given extra cheese and none of the others, when calling the worker was incredibly rude and was already complaining about something in the restaurant when he answered, he then got incredibly angry when he couldn't hear me due to a technical issue and referred me to doordash. Thank God I got a refund because that was the worst service! Don't eat here! read more

I typically really enjoy Papa John's pizza, hence the reason why my friend and I decided to order from here last night. We ordered a few pizzas and bread sticks and was quite excited for our order. Upon arrival to the store, my friend wanted to come in with me in order to help carry all the food. The signs on the door said limit 3 people in the lobby, which there was only one customer in there at the time so we decided to go inside. When we walked in we were harshly and rudely greeted, the lady behind the counter yelled, "Are you apart of the same order? You can't be in here together.". Which we understood due to the COVID restrictions, but she was very rude and mean about it. So my friend stood outside while I grabbed the food. I would also like to add that there was about 7 or 8 employees behind the counter and not a single one was wearing a mask. It's just confusing to me that my friend wasn't allowed to come into the lobby with me to carry pizzas but it's okay for 8 employees to be standing around within the restaurant without masks. I don't typically write reviews on places and I've had great experiences at this Papa Johns before, but this time was just bad and I feel as if it needed to be said. Being rude to customers is not okay especially when they didn't do anything to deserve it. read more

Terrible place for food. The staff is rude and turned my order down because I asked if they could leave off the cheese, allergies you know, they said no. I don't understand why. I walked out and went down the street to Dominos and they made me a pizza without cheese-no rudeness or questions. Bye bye Papas read more

usually very impressed but when i got my pizza there was no garlic sauce that i ordered with the meal & my pizza was over cooked & not cut at all! not a single cut on the entire pizza. so we had to grab a knife and cut through it ourselves. very disappointed. read more

I came today so i can get a pepperoni pizza and i dont eat pork because of religion reasons so I brought my own Pepperoni so they can make me a pepperoni pizza but they said they cant do that. Ok I understand if you cant do it because of the Restaurant policy but u should have different pepperoni options for other people that dont eat pork read more