The food was very good and the service was fast. The restaurant was clean & well maintained. But the headline is their helpful, friendly staff. They were efficient, and well informed about their menu & options. Everyone working there seemed happy to be there. It will always be our stop when in Richmond. read more

Great place with always attentive service and great signature items, a staple in both lex and Richmond. read more

Cook Out - Menu - Burgers Near Me - Richmond, Kentucky

Great place! Second visit and now found my new, clean go-to spot. Fast service, nice people, delicious burger and shake!

I usually love cookout, the food is great and most of the time the employees are nice. I went tonight 01/25/24, at about 11:45pm. It looked like they were a little short staffed and as a service worker myself I understand being stressed. When I pulled up to the speaker someone said I'll be right with you, and I sat there waiting for 5 minutes. This part didn't bother me too much, but after ordering my first item, they asked if I'd like anything else, and I said I wanted a plain cheeseburger. At this point, I sat there for awhile in silence, then finally they came back and asked again if I'd like anything else. I said that was all and she gave me my total. When I got to the window, she was there right away with my drink and I gave her my card. When she handed me my food, I told her I was missing my cheeseburger and she got annoyed and said "well I didn't get that". This was the part that upset me. I waited patiently while what normally takes a couple minutes took 3 times the usual wait, and she got upset with me when I asked politely about my burger. I admit that I was not the nicest with my response after that, I pointed out that she left halfway through taking my order right after asking me a question and it wasn't my fault she didn't tell me she missed what I said. She said "what do you want me to ring it in?" And got annoyed and closed the window when I said yes. She then charged me $4.76 for my $2 plain cheeseburger. As soon as she handed me the bag with my food she walked away from the window and didn't come back, so when I looked into my bag to see the receipt and figure out why my total was so high, I found that she didn't give me one. The girl at the window had blue braids and My receipt from the first order said that my cashiers name is Francine. read more

Cook Out - Receipt from first order when she left off my cheeseburger. - Burgers Near Me - Richmond, Kentucky

Absolutely terrible service. I kid you not I sat at the ordering screen for 10 minutes before I pulled up to the window so I could put an order in. Then while ordering the worker was not only rude but inconsiderate for how I just waited 10 minutes I ordered a burger tray with Cajun fries and received regular fries. After she hands me the food and immediately closes the window with no sauces or anything not even cookout sauce like this has to be a joke the worst service I've ever received. Definitely need to do a lot better hiring randoms I guess. read more

Won't take your order 30 minutes before they close just because "they already started cleaning" not my problem

Very disappointing for a place that in the past I would have rated 4 or even 5*. I've been a huge Cook Out fan since my youth in North Carolina... unfortunately, the southern hospitality vibe didn't transpire here today. My buddy and I were rushed to order even though there was no one behind us, the gentleman taking our order talked so fast that we didn't understand the explanations he was giving us. After sitting down and taking a deep breath I was hopeful just to enjoy a good meal but it only got worse. When I received my double cheeseburger and "double" order of cheese bites I was baffled. As seen in the picture I posted here, there was barely one side, let alone two. So I went to the front to see if they forgot to add the second part of the cheese bites. I was told that my order was correct, they only give 12bites for a double order and that "we are sorry it's not a lot of food for a side." I started to walk away but then realized that this was not acceptable due to how small the bites were (the smallest was about the size of a pea). When talking to a manger all I got was "I'm sorry" and this is the standard of how to serve cheese bites according to upper management. There was no offer to better the situation, for different sides, and I really felt she was just rushing me off. The food was subpar and the small amount of cheese bites I did have were great dipped in some ranch. I really hope that this location can better meet the needs of the customers, offer alternatives, and slow down enough to help a person purchasing items to feel welcome at their establishment. As for now, I don't know if I will return back to this location for a while... pretty upsetting when a few months ago when I was there on a super busy day, the food was great, portions of the sides were not an issue, and the staff was so much more friendly. read more

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Fresh burgers, nice toppings including a decent tomato m, generous pickle, and fresh crisp lettuce. I had the junior with 2 sides which was more than enough. And for $6 with tax, it was a lot of food. Saw a bunch of complaints about the amount of sides. They seemed reasonable for the cost and given that most of us are not Olympic athletes needing 5000 calories a day :) Got a peanut butter banana shake. Good quality ice cream, fresh banana chunks, almost a little too big but way more reasonable than what most places give you. And only $1 up charge to add to a meal. read more

Cook Out - Junior burger with cheese bites and fries. - Burgers Near Me - Richmond, Kentucky

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My fiancé and I were stopping for gas on our way back to Ohio and were hungry so we decided to stop here as opposed to the usual McDonald's/Burger King. Neither of us had ever heard of this restaurant so we figured we'd give it a go. They have a double drive through which was kinda cool and made it efficient to get through, though when we were there it wasn't crowded at all. I ordered a combo: two corn dogs with cheese bites and onion rings, and my fiancé ordered one, Cajun chicken sandwich with fries. We both got drinks. I got a "huge tea" which was actually huge lol they were lying. My food was okay. The sides were a bit skimpy in portion (only 4 cheese bites and 4 onion rings). The cheese bites were good. The corn dogs were pretty standard and the onion rings really had no taste. So overall, the meal was okay, but I'm still glad we stopped and gave it a try. read more

Cook Out - onion rings in a styrofoam container - Burgers Near Me - Richmond, Kentucky

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First time here. Used the drive thru. The cashier was friendly and leasing. I ordered the pork Bbq sandwich, onion rings and chicken wrap. My son ordered a burger with fries and cole slaw. A friendly cashier took my payment. I was happy until my order came out. A second male employee handed me our food in 2 small covered trays and closed the window..no napkins, no fork, no condiments. When I finally got his attention to ask for these items he looked at me like I was speaking a foreign language. How was I going to eat coleslaw without a fork? Why are napkins a special request. My Bbq sandwich didn't have any Bbq sauce on it. The onions rings were hot. My sons French fries were hot. The cole slaw was a little dry and had a grainy texture. All in all, it's just another dry thru spot with a larger list of options. read more

Cook Out - Burgers Near Me - Richmond, Kentucky

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i understand cookout isnt exactly classy dining or held to a high standard, but there comes a point when some people shouldnt be allowed to work with the public. my family and i are on our way home and pulled off the interstate for some cookout because we USUALLY love it. I was rudely greeted at the microphone by a girl and before i could finish every other word i said she would interrupt me "ARE YOU DONE", "IS THAT IT", telling me to pull up before i was even finished. which i could understand if i had a ton of meals to orders to place, buy it was 3 trays for 3 people on 1 ticket. Once we got to the window it took my sister a minute to find the card because it is dark (its 11pm) I repeatedly tell the woman that im sorry for the inconvenience. She sighed and rolled her eyes. more than once. I get out of there as quickly as i could knowing that the line was long. We pull out to find that everyone's food is wrong. I said no tomatoes on one thing and no onions on another and behold we had both. we had 3 drinks and a shake and received 2 straws and no spoon. I did not catch this girls name, but with an attitude like that she needs to be put in the kitchen away from the public. rude b*tvh read more

I used to really love eating at this place. Things have changed and not necessarily for the better. I really only have 2 gripes, but they really affect my decision. Some days their chicken quesadilla is not crispy and has 0 sauce. The 2nd thing is the constant ketchup embargo that They practice. Why would you give 3 packs of ketchup to someone that gets a large fry ? Things were better before and I wish they would get back to them. read more

I have visited a few Cook-Out locations, and this one is always my favorite. We visited this location on the Sunday of July 4th weekend, and the drive-thru was as crowded as we expected (due to COVID, we did not want to go indoors). Our food was hot and delicious, and if I had to change anything (as Gordon Ramsey always says), my onion rings would be a bit more crispy. I always appreciate that Cook-Out is fast, affordable, customizable, and offers unique drinks and shakes. My girlfriend's watermelon shake was delicious!!! I had a Cheerwine, which stayed cold all the way to Louisville as I savored each sip. My chicken tenders were crispy and juicy and everything I wanted after a late night. I'll be back next time I roll through Richmond!! read more

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35 months after the Pandemic outbreak and their dining room, walk in service, and bathrooms are still closed! This is ridiculous!!!! The employees stated that they may allow customers inside next month. read more

It's late, the bars are going to close soon and you may have had a little too much to drink...where do you go? Cookout of course! Cookout is the prime move after a fun night out with friends. Since Richmond is SLIM with other late night eateries, Cookout is about as good as it gets. A great thing about this restaurant is their trays. Who doesn't enjoy a restaurant where you can get a quesadilla or chicken nuggets as a side item?! My personal go-to is the cheeseburger with fries and hushpuppies. Their grilled chicken sandwich is really good as well. Honestly, their hushpuppies slap so hard. They are delicious. Cookout has really good milkshakes. There are so many flavors you can get. I love the peach, peanut butter and banana pudding shakes. They are a must-have. The service here is actually pretty good for a fast food restaurant. I can only imagine dealing with late night people could make someone rude or annoyed working, but everyone was very pleasant when we visited. The service is also quick and seemed very orderly. That is nice when you are tired and hungry. Definitely check out Cookout. It is the perfect "post-game" spot. It also tastes very good in the daytime when you aren't struggling home after a night out. read more

I've always heard good things about Cook Out, so I decided to finally try it out for myself. I went through the drive-thru around lunch time. The service was exceptionally fast, and every employee I interacted with was enthusiastic and very nice. The food came out very fast, and was top-tier quality: fresh, hot, and delicious. I was also amazed at how inexpensive everything was; definitely a LOT of bang for your buck! I'd definitely recommend Cook Out over any other fast food burger joint. read more

A step above rallyes that's not saying much.... seems all they care about is to take your money. The drive thru menu seems misleading and hard to decipher...not impressed at all by how they present the menu and it's always a rush job seems like....I usually just order off the cuff I'll say " a double cheeseburger with a side of onion rings" so moving on seems like the hamburgers are small and the onion ring orders are small too. They know the freeway is right there so maybe they figure we're just stopping by on our way to hooterville or something I dunno. But we're local yokels and the place has never impressed me my wife won't eat there. Just a small step above rallyes. And that place is terrible don't even go to rallyes just east of this place it's a half s star read more

I have been to many different cookouts in the state of Kentucky. Tonight, I had the privilege of going to the Richmond, ky one and a lady by the name of Eileen was my server. Super nice, respectful and accommodating. Nicest cookout employee I have dealt with in over the last two years. I normally don't write about an employee but this time I felt it was necessary. The food was good but this post is strictly about her. I hope you all get to deal with her as you won't be sorry. read more

I love this place. It's the only place north of the Tennessee state line that you can get Cheerwine on tap. They also have some great burgers, at a great price too. The and wraps are awfully good. Their shakes are out of this world. The banana pudding milkshake is my favorite. Gets busy late at night. read more

Cook Out - Great burgers. - Burgers Near Me - Richmond, Kentucky

This is a good place to get a decent, no-frills, thick burger served up to you "old-school" wrapped in foil. They have several topping options, so you can customize the burger to your liking. The burger patties are very thick, so unless you're super hungry or have a huge appetite, you won't need to get a double here. These aren't steak & shake, culver's or freddie's type burgers. This is the kind of burger your dad made on the grill when you were a kid. Or maybe your uncle, you get the point. It's more of a home style patty. The fries are outstanding! Thick-cut & salty, made from fresh potatoes. Very good. We didn't try the ice cream or shakes, but they had a ton of options there as well. Service is friendly, but was a little slow in the drive-thru. read more

Great food and great prices. If you're craving a North Carolina slaw dog and a CheerWine soft drink, this is your place!! Caution: This is NOT a meal you want to eat while driving! Keep several napkins close and enjoy! Their BBQ is prepared with a mustard based sauce. Just so you know. read more

This place is awesome! The prices are very reasonable and the staff is great. I'm always excited to go to the cookout. It's always a positive experience. Just wish we had one in London, Kentucky! I can't possibly list all of their amazing shakes that they offer. I've ordered a LOT of different shakes and know I'm not the only one that loves them. Keep up the great work! read more

Get a tray, get a side of quesadilla sauce. Dip your tray items into that sauce and then put it in your mouth. Add a shake for $1.

Go to this cookout all the time, weekly actually. This is my favorite cookout personally. Been going here for over a year and they've only messed up my order about two or three times. Some of their employees are somewhat rude, which is why I'm taking off a star. Their food is typically pretty good, but when it's not, it's pretty bad, which is why another star came off. read more

This North Carolina chain has recently found a home here in Richmond, Kentucky! An excellent menu of items cooked to order and the best selection of malts & milkshakes anywhere in the state! Also very convenient to the I 75/4 and exit 87. read more

I love Cheerwine and this is the place in town to get it! You can also add ice cream to it and make it a float. The burgers are also good here too. Just a fun, cheap, and fast place. The workers are always SUPER nice every time I've been too. read more

What I expected- it was good food. Nothing spectacular and we will be back. My husband loved his burger, he keeps saying, "Let's eat there again!" read more

Even though we're in a pandemic still, I try to take that into consideration but they literally didn't listen to a single thing I said. I asked for no onions and no tomato because I'm allergic and no surprise it was both but onion and tomato. I'd give a zero if I could. read more

Cook Out - a sandwich in a styrofoam container - Burgers Near Me - Richmond, Kentucky

While traveling, we found this unexpected place. We all ordered something different and were very pleased with everything. So pleased in fact that we made a point of stopping by on our way back home! The cheese curds are the best I have ever had. The milkshakes are to die for and the burgers taste like I was sitting in my back yard and the hubby just pulled a fresh burger from the grill. I could sum it up all in one word.....YUMMY read more

I was so excited by the concept of this place. There is nothing better to me than a good ole American burger. I am also a huge proponent of the "choose your own" sort of style of dining so this seemed a perfect fit for me. I am only in town for a training so I had to order my food to go, which I learned is essentially how it all comes anyway ( in a crisp white styrofoam box). I ordered the cookout tray with a regular hamburger, slaw and onion rings. This particular meal also came with a "Huge tea", which was legitimately huge. When I got back to my training site and opened up the box I have to admit I was initially disappointed. There were 4 onion rings. FOUR. But as I unwrapped the burger from its foil and cracked open the slaw I got to thinking. This was a rather large burger, two sides and a drink for about $5.80. That's insanely cheap! I can live with four onion rings. The burger was a perfect southern summer cook out style burger, the slaw was creamy and zesty and the onion rings had just the right crunch. Oh! And the sweet tea! I don't even consider what they make in Cincy to be sweet tea, so I usually only drink it from places Lexington or south, and I'm glad I did today. It was absolutely perfect! Maybe just give me 5 onion rings next time ;) read more

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Great but only for a late night choice. The quality of food is subpar. But extremely cheap. I love pulled pork. But they mixed coleslaw in with it and just ruined the whole thing. read more

I order two sides of cheese fries in a three piece chicken strep tray, they gave me three chicken nuggets and then a handful of fries I would not recommended this place especially if your particular about getting what you paid for read more

This place is in my top 3 of fast food chains. The burgers seriously taste like something you just got off the grill at home. They have a large amount of sides. Where else can you get a corn dog or quesadilla as a side for your burger. The coleslaw slaw is really good, I like a sweet slaw and this one is. read more

This place is as good as it gets. They are also a great value. FYI go with the normal burger, ​not the double it is a little thicker and tasted more grilled. The shakes are amazing. Finally,​ don't leave this location without​ getting an order of cheese sticks. ​ read more

I have visited this location several times. Always friendly, always fast, and food is always fresh and hot. It ranks higher than the other fast food stops I've made in this area. You won't be disappointed. read more

Drive through slow but food is priced well and taste good some portions are small than expected aka white cheddar bits and onion rings

UPDATE: Cookout is fine dining on a budget!!! It has gotten me through my darkest times. Cookout, I am so sorry I ever spoke poorly of you. You never judge me and you're a shoulder to cry on when I need you the most. Thank you. read more

Wife and I tried it for our first time. The cheese bites side item were cold and chewy. The bacon wrap side item is just two pieces of rubbery flavorless bacon in a cold tortilla out of the store wrapper. The onion rings side item were (4) small rings that were over-fried in old oil. Pitiful. My burger advertised with cheddar cheese was really cheap 'cheese sauce' that ran all out of the buns to make a not tasty mess. The burger meat was not good quality meat taste. Hey - the ice tea was fresh, and the wife's chocolate shake was good. Cheap burgers - cheap quality - poor taste. I won't be back. read more

Just great. I always enjoy this place when I'm around here. And the shakes are awesome.

It's fast, it's cheap, and they have Cherwine! Perfect place for college students on a budget.