Well I tried to give this store another chance today. I looked up what time they were open until and it said 8PM. Just to be sure I called the store and the woman on the phone verified that they are open until 8 PM. I then got to the store and saw a few customers walking out as I was parking. So I walked up to the door and it was locked. I see two woman at the register in the middle of the store. Now, keep in mind I had just called not even five minutes prior and confirmed they were open until 8. So I started walking away and called the number back (I didn't want to be rude by knocking on the glass door, plus I thought maybe I misunderstood when she said they were open until 8). The same woman as before answered the phone & confirmed they're open til 8. I explained to her that I'd just tried to come in and the door was locked. She sounded frazzled ( I guess would be the word??) and said "oh it shouldn't be locked, are you still here??"... I told her I was walking away but would turn back around. I get to the door and see two employees standing at the register & one comes over to the door, undoes the lock, & cracks the door open. This woman had her purse on her arm and a set of keys in her hand. I explained to her that I had just called and was told that they were open until 8. She tells me that no, starting next week they'll be open until eight but they close at seven now, and if I "really want to" I can come in and grab what I need quickly. The way that she said this made it very obvious that she did not want me to come in, especially since she had her purse in her hand and was blocking my entrance to the store. Now keep in mind when I first pulled up to the store at 7:30 I saw customers leaving, so clearly they didn't close at seven. I told her to forget it and that I will come back a different day. This entire situation has me very confused because I called the store at around 7:20 & don't understand why I was told they close at 8. Obviously if someone is calling 45 minutes before you close they are probably planning to come in that night. I spend a lot of money at the store because I use their premium flat wrap in my business. Anytime I am there I spend at least $50 and I go there multiple times a month. This is the second time I've had a bad experience at this store and unfortunately at this point it doesn't matter how much I love their products, I will be finding somewhere else to shop. read more

This place is unbelievable! My now husband and I had our wedding invitations done here. They came out better than I had ever imagined! We were still getting compliments up until our wedding day! The whole staff was amazing! When designing them we never felt rushed and were given excellent advice throughout the wholw process. We had an issue with our initial proof and with one phone call to the store it was fixed like it never happened! We really cannot thank you guys enough! read more

This isn't your ordinary hallmark store! The Paper Source in this location is gigantic, and has so much more volume and variety than most other stores in the franchise. In addition to the usual gifts and ornaments for the home, this store has toys, a small book section, candy, jewelry, and accessories. You can also get t-shirts and other insignia for Boston professional sports teams and there's a small selection of other clothing, mostly for women. They carry Crabree and Evelyn soaps and cancles. The merchandise is also a little more high-end than what you would normally see in a Hallmark/Paper Source store, or maybe I should say that there's more than the usual variety of price points. For example they carry wallets and a few bags from Vera Bradley, Baggalini, and Spartina; and at the end of the season the items go on sale for very good prices. They also carry small inexpensive items (keychains, bookmarks, picture frames) that your kids can afford if they are looking for presents for babysitters and teachers. Located in a strip mall just off 95 near Reading, the store has plenty of parking. Definitely this store is a recommended stop on a holiday shopping spree. Maybe at the end when you're looking for the last gift for the person who has everything. You'll probably find something for them here! read more

I went to return something from here. Keep in mind I have been coming here for 4 years and never had a problem. I asked the lady when i bought the item about their return policy. I just went in to return it and they said no to sale items. The lady was super short with me. I work in customer service so I know how to handle and deal with returns and I can assure you this was not the way . read more

We ordered customized wedding invitations. Or rather, we are trying to. We have had nothing but problems from beginning to end, and I still don't have my invitations. First of all, they told us in-store that we could customize styles and motifs pretty much any way we wanted. It took them forever to work out the pricing, they kept changing what we could and couldn't do with certain paper stocks and printing styles. After a few hours, we finally got everything right, and we chalked their confusion up to being a new store location with new employees so certainly they were still training. We were told we had to pay in full then(about $800). They processed the order and we went on our way, thinking all was well. About a day later I got an email from their production dept stating that the paper we wanted didn't allow for our type of printing (thermography). After letting them know that was unfortunate, because the associates told us in the store that it was fine, we changed the paper stock. We received the first proofs several days later, and I requested a few changes in wording and also requested a border around the text. We were told it was not possible. (Again, after being told in-store that it was!) After going back and forth with their production dept via email, all of a sudden they were able to add in the border. I approved the final proofs, supposedly they go to print for 3-5 days and are then shipped out to you. Nearly two weeks go by and I hear nothing. So I call their customer service dept inquiring about our order. The person on the line tells me the order was only placed a couple of days prior. I was confused because I had approved the proofs almost two weeks prior and had received confirmation that they were on their way to print at that time. The person said they would call the store to straighten it out. An hour later I get a call from the manager of the store in Lynnfield, saying the order hadn't shipped yet because they had messed up the printing on our response cards. (Good thing I called, I guess? Were they planning on telling me?) They could either give us a $100 discount for us to keep the messed up order, or they could correct the mistake, which would take another week, but as a make good they would overnight mail the invitations. I chose to correct the print, wait another week and accept the overnight shipping. I was super irritated at this point, but at least they sent the envelopes so I could get them to our calligrapher on time. A week goes by, and I get another call from the manager of the Lynnfield store, stating the invitations were in transit, but they had neglected to overnight them, and they had actually shorted our order (they had printed fewer than we ordered, so the the rest would come later). For all the inconvenience they would issue us a $100 gift card. (Great.) I'm still irritated, but what sent me over the edge was the email I got 20 minutes later from their customer service department saying we still owed the full amount. We thought we had paid in full up front since they told us it was required, and we had gotten a receipt. Turns out they only hold the funds and officially charge your card when the shipment goes out. Since their whole process was pretty messed up from the beginning, 30 days had lapsed before the shipment went out, and their policy is they are unable to charge the card no matter what after 30 days. Rather than communicate this policy to us up front, they sent a generic email stating our card was declined. Also, the total on our confirmation order was different than what this email stated we owed. If we had the time to do so, we would cancel this order and be done with it. Unfortunately our wedding is coming up and we don't have time (or energy) to order invites from another vendor. I do not recommend this store to anyone, particularly for custom print orders. What should have been a simple and fun thing to do for a wedding was turned into a massive headache. read more

I ordered some Valentine's Day gifts for my daughter on February 9th from the Paper Source website. I paid $20 for 2-day shipping. The shipment did not arrive in time for Valentine's day and was in fact scheduled for the following week (even though I had ordered 2-day). When I called Customer Service, they refused to refund my money, they refused to let me talk to a manager, and they hung up on me. I called back several times and was put on hold for egregiously long periods of time. I never spoke to a manager. I am going to have to get the purchase refunded through my credit card company as I never received the package ($63 + $20 shipping). This is borderline fraud and definitely theft! read more

Great little card and stationary shop. Prices run high, especially in their customizable card stock section (invitations, notices, etc) but you can buy some genuine greeting cards or little knick knack toys for a good price. They also offer free classes and workshops for all kinds of design and crafts throughout the month. Worth a stop in while you're browsing Market Place. read more

I have been visiting Paper Source stores all over the Boston area (Brookline and Chestnut Hill) and scouring the internet for inspiration for wedding invitations. During my visits to other stores, I didn't really get any personal assistance, but then the Paper Source at the Market Street Shops FINALLY opened and I popped in last Saturday night and had the pleasure of meeting Heather, who was more helpful than I could have ever imagined! We spent 1.5 hours going back and forth playing with colors and paper sizes and textures until we finally got the combinations correct. She was super friendly and cheery and I had a GREAT shopping experience. Even her co-worker was getting into the planning with us. I would highly recommend going to this store. The parking in at the Market Street Shops is a little difficult and it's very hard to get a spot right near the store, so be prepared to park in one of the auxiliary lots and huff it over there (it was about a 5 minute walk for me), but the short walk is worth the savings of the aggravation of finding a spot! And yes, despite the bad parking situation I still give my experience a 5-star ranking. Heather was a great help and did her best at calming my nerves and making me relax and enjoy wedding planning again! read more

BUYER BEWARE! This store will oversell you products you don't need. It works well in their favor since they have a draconian return policy. Cash back for up to 30 days, store credit up to 90 days, and "you own the product after 90 days" no matter what. I was having trouble getting ink to dry (from a stamp pad purchased at this store) on a paper product I was intending to use for our wedding. For this store, of course, it benefits them to sell you the $30 heat drying tool with the fancy embossing powder and all the accessories to "solve the problem." You wouldn't believe how invested they were in selling this product. Sadly for us, we fell for it in the rush of last minute wedding prep. Fortunately for us, a simple aerosol paint drying spray purchased for $5 at the hardware store solved our problem. We had a lovely wedding and honeymoon and, since we're newly weds, it took us more than 30 days to return the completely unopened and overpriced "solution" to the Paper Source store in Lynnfield. Sadly for us, only store credit is offered. I have no use for any of their products at this point, of course. That's probably what they're counting on. Based on the other review posted here about this store plus our experience, my advice is to stay away all together. For those of you looking for wedding paper products, I highly recommend Minted.com. We looked at Paper Source for our invitations and found their website hard to use, their in-store associates more interested in the sale than the actual details, and their prices too high for what was offered - so we looked elsewhere. Minted.com couldn't have been a better experience - customized to exactly what we wanted, shipped instantly, no hassle at all AND you're supporting independent designers at Minted. After reading Meghan H.'s review and our most recent experience, I'm SO glad we looked elsewhere. So sorry for you Megan! I hope you had a beautiful wedding regardless! read more