They just did my 2020 taxes for the 3rd year in a row. They've done a great job every year. There was an overcharge this year, though, by $300 for their services. I paid it but then I wrote to Mr. Frankie Pappas about why...he responded with copies of my invoices...and I forgot to look at his response for more than a week.
To my ASTONISHMENT, he took the initiative, wrote and followed up with me to be sure that I'd been charged correctly (I wasn't) and since it was a simple error, he immediately fixed it. THIS is a high level of customer service. I couldn't be happier with them. read more