What a great experience every time I come in. The first time, I had one thing on my mind - pillows. I talked with some staff about the possible pillow looks on my bed, as well as how good their pillows are. Now that I've had the pillows for a few weeks, I have to say I love them. Still very fluffy! I heard about a National Dog Day event, and that was the second time I was there. Oh. My. Gosh. What a fun time with the pup. He got his portrait painted, he had a special pup cup made... and there were goodie bags! I hope this event continues every year because it was just a fun time!! read more

Great experience shopping at this store. Dylan/Dillon was happy to answer my many questions about the sheets/bedding products and gave great recommendations given that I tend to sleep hot. Store was well-maintained and organized. Other staff members were also friendly. Would consider coming by the store to pick things up in person if already in the area, instead of placing online order for sure. read more

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Parachute Home offers beautiful bedding that is both warm and aesthetically pleasing. Almost every Instagram blogger I follow has Parachute bedding. I've visited this SF location twice because I wanted to check out the bedding in-person before placing an order online. During their Black Friday/Cyber Monday sale, everything was 20% off. Score! I found some nice linen sheets, covers and duvets for my brand new bed at home. My only regret is not picking up a cotton cloud blanket. So why the 2 stars only? The people here suck. Almost every associate (which btw are nearly all Caucasian) are extremely snooty. They take one look at you, probably judging you in their minds and then look away without saying "hi" or "how can I help you today". Why work in a customer service setting when you treat people like garbage? I'll never understand it. Maybe it's cause I'm Asian, I don't know. read more

Parachute Home - How cute is this! - Home Decor Near Me - San Francisco, California

I went in to pick up a large order and to add some additional things and the man who helped me was thoughtful and patient. At the end of the process I needed to take an Uber home and my phone had died! He offered to take my phone back and charge it and meanwhile the other person working there jumped up and offered to make me a coffee while I waited. First class service and kindness. AND I love the sateen sheets and the ribbed powers. Everything is very special for our new home! Go there. Buy their bedding. It's all luxurious. read more

I LOVE my turkish robe. Not able to write a review online, for some reason, so even though this is for the store, want to talk about how much I love this robe. I'm 5'6" and 126 pounds, size medium is perfect. Would prefer the length be a bit longer, but that's ok. The sleeves are the star! They are fitted enough and do not flop around when washing my face or drying hair~ this is a big deal, because other robes I've tried have not felt nice, were too "floppy". This one is fitted but not tight, great weight and I am VERY pleased with it. Hope this helps! read more

I'm not particularly impressed with the level of service of the associates-- from my past interactions, their knowledge of the products is low-to-middle of the road. They're mostly kind of just there to show you which corner of the small store an item is tucked away into and then ring up your overpriced haul once you've done your few laps around the store's perimeter. Through social media, I was influenced enough to place an order in-store for a few Parachute items. 1-2 weeks later I received most of my order except for 1 item that ultimately never came even after a few weeks. The store associates did end up helping me get a refund but you'd expect a luxury company to have some better tracking measures! I also had to specifically request for them to get an emailed receipt of the refund. Even worse was when I requested to purchase a sale item in-store (which I knew had been on sale both in-store and online for at least a month by that point), I only realized when I got home that the sales item was charged to me at full price!!! This was extra lame because the sales associate had actually broken through the sales item's clear packaging and, I had quietly accepted it since it was the last one they had. (In retrospect, I should've asked for a discount due to damage...) The sales associate never noticed the overcharge and, I had to contact their customer service team separately to request for a price adjustment. Who knows how many customers like me had been overcharged by this point! Long story short, at the high prices that Parachute charges for their items, I'd expect a lot better service and experience. Parachute items are cute but the quality isn't particularly impressive enough to deal with all these issues. read more

I love this store!! Their products are wonderful. I've bought a down duvet, duvet cover and down mattress topper from parachute and I love them all. Climbing in bed is so much better with my parachute bedding. What makes the store even better are the delightful staff. They are super knowledgeable about the products, which is great. But everyone who works here is so friendly, kind and provide an excellent shopping experience! I can't enough about the people at this store! And they are very sweet with my dog. Thanks parachute read more

Beautiful bed linens and pillow covers. Different textures available for organic sheets.

Walked by and decided to go in. We have been on the lookout for a thin summer blanket. We found it here! The sales associate was very helpful. We have been to so many stores and was so happy to finally find what we have searching for. The one we bought came in 3 colors which was nice. We were also given a canvas bag to carry it off. It was a big purchase and also we do not live in SF. We didn't receive our electronic receipt so we had to return to the store to get it resent. Otherwise, it was a pleasant experience. The store was very popular and had a lot of patrons. read more

Parachute makes great sheets and blankets and TOWELS!!! After ordering online, I was thrilled to find an IRL store in SF. Easy to return and exchange there, plus great to be able to see and feel bedding and towels before purchasing. Very helpful staff. And, at 4-5 other stores in Hayes Valley the staff told me they wished they worked at Parachute. Street cred! read more

Had my eye on one of their duvet covers for agesssss. Finally bought it with the 20% off BF discount. Unfortunately, I made a mistake and ordered the wrong size. After I received the duvet in the mail, I took it to the store in hopes that I could exchange it. I arrived a few mins before they opened and stood outside with my Parachute box. A sales associate came out and asked me if I had seen her Postmates driver. I had not. She went back inside. Weird. Two minutes later she came back out and invited me in. When I asked to exchange my duvet to the correct side, the associate said I could but that they would not honor the BF discount. As someone that works in retail/e-commerce, I know it's super easy for a business to honor a discount in a situation like this. So instead of exchanging it, I decided to return it and get a refund. Sad. read more

Their products may be beautiful, but their customer service is awful; so is their store manager.

Returned a duvet cover here this evening and met with the most absolutely disrespectful and dumb employee I've ever encountered. She insisted that washing our cover on lukewarm water "burned" the fabric. This is the most ridiculous thing I've ever heard and is counter to everything listed on their product details and guidance. There is zero chance that washing the material in mild heat did anything to the fabric. The fact that she acted so indignant and didn't just shut up and accept the return is indicative that this company isn't worth dealing with. Their products are cheaply made and their customer service is pathetic. Avoid. read more

I went in on a Sunday afternoon May 22nd at 2:20pm and was greeted at the door by an employee who would not let us in because they "wanted to close early". The posted hours are 11am-6pm on Sundays. Such a terrible way to run a business. read more

Brandon had great product knowledge and understood what I was looking for. Parachutes website can be overwhelming for a first time purchase, so going in stores was a better experience. Thanks Brandon and team! read more

My husband and I love parachute products. We decided to go to the SF store (about an hour drive for us) to look at their new bed frames and some decorative pillows that had been out of stock online. When we got there, they had received new inventory but boxes were stacked everywhere and we couldn't see any of the displayed items. I understand things happen and could've over looked. I also had to use the restroom after the long drive and I was told there were no public restrooms. I ended up just buying what I was looking for from the website myself while I was in the store... read more

"A parachute is a device used to slow the motion of an object through an atmosphere by creating a drag." The definition of a parachute device also happens to aptly describe Parachute Home products. Be forewarned, their top quality bedding will definitely create a drag and slow your motion getting out bed in the morning! Checked out their recently opened Hayes Valley store back in November and took advantage of the post-Thanksgiving Black Friday sale. The staff was friendly, helpful and low pressure. Instantly impressed with the quality of their sheets and duvet cover, both of which have become noticeably softer after washing (just as advertised). Parachute Home offers bedding on par with so called "luxury" brands at much more reasonable prices. read more

Love the staff here! They were very helpful and patient with all my questions. They also allow dogs in the store, so my little guy didn't have to stay outside while it was raining. These guys have the best bed sets you'll ever sleep on. Worth every penny. Highly recommend this place for all your home decor needs! read more

Glad I was able to touch the sheets before buying. The sateen feels like butter, really nice, and I was almost ready to buy a set but wanted to check out their percale first (percale is what I usually buy). The sales associate showed me the percale duvet cover. And then she was gone. A few minutes later I saw her and asked her if there was a percale sheet I could touch. She looked at the duvet cover and reiterated that it was percale (all along looking at me like I had two heads). I told her I realized that but would like to touch the sheets, sometimes thing differ. She took me over to a bed made with percale sheets (why didn't she just do that first?) . Sooo glad I asked to see them. Not soft like the percale duvet, not crisp like other percale sheets I've touched or owned. Rough, scratchy-like. I would not want to sleep on them. I may order the sateen online. read more

Everything I go in the store, I feel like the employees are extremely helpful. I've bought pillowcases, sheets, duvets and duvet inserts. All are glorious for sleeping. I started out with my queen bed then when upgrading to a king mattress knew it made sense to buy from here. I haven't regretted a single purchase. The staff are very knowledgeable about what will work best for you. read more

Staff here are friendly and I am really enjoying their linen bedding! My favorite items would be the waffle slippers (discontinued) and the cloud cotton robe. read more

Five stars for the impeccable service from Parachute! I purchased quite a few items from Parachute during the black friday sale. A few months later, a pair of slippers that I bought for my hubby started to tear apart. I contacted customer service, and they offered to send me a new pair or give me a full refund without any kind of hassle. They really seem to care about customer satisfaction. Even though the slippers are a bit faulty, I am so pleased by the customer experience that I will definitely keep shopping there. The other items that I bought are totally fine. Plus, the store in Hayes Valley is very aesthetically pleasing and the staff is very helpful. read more

I sent my husband to buy some sheets and a pair of slippers . He asked the sales lady if they had the sheets in he store bit no assistance was provided and she told him to go online and disappeared. He had to call me to make sure he gets the right one but was unable to reach me so he had to spend extra time in the store to find what he bought was the was the correct sheet. With the slippers he had to ask her to get my size.Unfortunately this whole time the sales lady was rude to him and had bad attitude. When she went to get the right size slippers for him my husband was just standing there waiting for her to get the right size from a closet and out of no where she chastised him loudly saying "you don't have to come in" My husband was flabbergasted "go where? " What is wrong with her? What gave her the right to chastise customers for asking for assistance and standing patiently to wait for the right merchandise? Is she paranoid of two guys getting slippers because of race? My husband's friend who was there with him was appalled by her behavior and felt the bias too. I told my husband to return the merchandise. Wow you have just lost us as customers forever and our friend as customer who couldn't believe the level of service at this store. Recommendation: If you can't train your sales staff properly you should not have a store front - sell online only. It will be better for your business. Your staff likes to tell walk in clients to go online anyways! read more

This company does not keep its promises to donate to its participating charity sponsors. They are a disgrace!

Parachute Home is my new crush! From the knowledgable and attentive sales staff to the quality of their linen sheets down to the waffle robes and slippers not to mention the lavender laundry soap. I've recently purchased my second set of linen sheets and I can't say enough about this company and store. Of course I am partial to the Hayes Valley store because who wants to shop online when you can go into the shop for the complete experience. PS: They have dog beds that are fabulous. read more

I purchased a duvet cover and pillow covers (Euro and standard) in a lovely color linen. I spoke at length in the store with the salesperson about the weight of the linen. I wanted a lightweight linen and was comparing theirs with other brands (Serena and Lily, etc.) In other words, I spent a good deal of time with her but she NEVER told me that the SIZE of their duvet covers is HUGE and oversized! I bought a F/Q for my Q bed thinking it would be snug, if anything. On the contrary, it's about 12" too long on one end and about 8-10" too long on the side. When I wrote Parachute to ask about it, the rep wrote back that they make their duvets and covers oversized, and I should have seen that in the description online! Who looked at sizes?!? Why would they do that other than to force you to buy their duvets as well? Bad business. This was for a guest bedroom and I didn't make the bed and realize the problem until too late to return.But I'm frustrated and angry every time I make that bed! In addition, while the linen is soft, it sheds like crazy. Although some pretty styles, I'd never recommend. read more

I purchased a set of Sateen Cal King sheets and pillowcases. Quality is sub par compared to comparably priced sheets. On the business side - huge props for top rate marketing and social media. Seriously, it's impressive. I wish they could funnel most of the budget into a better quality sheet. read more

I ordered a spa bathrobe as a gift for myself. It came, was luxurious, but didn't fit. I called to ask how to return. The spokesperson said I would receive a full refund and to donate the robe to a shelter! What an amazing response! It's nice to be aware of decent companies. read more