It's been a bit over 2 years since our home addition work with Newcastle completed. We contracted…read morewith them to build a ~700sqft addition and pool to our home. I've been in the real estate industry for about 15 years and we were demanding clients. Newcastle listened to our concerns and provided excellent guidance regarding design, architecture and all considerations at every step of the process. They used quality materials and skilled contractors who, while we noted weren't the cheapest, we're appreciating the quality of the construction and finish now that we're several years post-build. I would certainly recommend Newcastle for an addition or remodel for an existing home.

I've been a fan of Lex and his home building team for years. They set the tone for unique homes…read morewith personality -- usually when I see a cool home in Austin, it always turns out to be built by Newcastle homes. And so I was thrilled to hear that they are doing remodeling and took advantage. They turned my plain box house into one that looks like i custom built it from day one. What a transformation. Thanks so much for being awesome and transparent throughout the process.

After several positive experiences with other GC's, we decided to try Urban Home Builders because…read moreour normal GC was not available for our backyard remodel/landscaping. After a consultation with Gary, it became apparent he could not read our landscape architects' plans and was quick to lay fault on said plans. The lack of comprehension and professionalism swayed us to wait until our GC was available, sometimes you have to be smart and know when to say 'No'.

We contracted with Urban Home Builders and Gary Zygmont for a complete renovation of our 1940's…read morecottage. This was no run-of-the-mill job ... Gary and his team took our house down to the studs, destroyed and rebuilt the back 1/3 of the house to replace a crappy patio foundation that had been closed in at some point by previous owners, and added a second level. From the get-go, we had a stellar experience with Gary. During our introductory meeting, he spent as much time as we needed talking with us about our project, his process, and the way he does business, and did an exceptional job of setting our expectations up front. His ballpark estimate was right in line with the other bid we obtained, which immediately gave us confidence in his estimating. We signed with him without hesitation. About a month before the project was set to start, I realized I had completely lost my mind ... it was a *terrible* idea to move out of my home for 7 months. I was too chicken to call Gary on the phone, so I sent him an email telling him that I thought we should delay the project for at least 6 months because I just couldn't deal with it. Like the best therapist, Gary listened with compassion and then broke down my monumental, paralyzing mountain of stuff that had to be accomplished into its most basic elements. "I know it doesn't feel like it, but you're almost done with the hard work," he told us. He sent a list of what we needed to do, with deadlines (this is something he did countless times during the project, which was great!), and helped me get a grip. Much to my husband's relief, the project proceeded as planned. Did I mention that we expected to be out of our home for 7 months? Gary finished almost 2 months early. How? In my opinion, it's because he respects and watches out for his subs, and they return the favor by moving mountains to get stuff done for him. It was truly a joy to watch -- at one point during the project, one of our neighbors remarked that there were almost always people at our house, and they were *always* working. Speaking of our neighbors, living next to a project like ours can be a nightmare. Gary walked the neighborhood before the project started, talked with our neighbors about what to expect, and left letters with each neighbor with his personal contact information. I know of two times during the project when neighbors had complaints ... in both cases, Gary immediately -- and very diplomatically -- addressed them. Now that we're back in our gorgeous "new" home and we've paid the last bill, Gary's level of service hasn't faltered a bit. We've reached out to him with a couple questions and issues, and he has responded immediately, reached out to subs or vendors as necessary, and obtained exactly the "fixes" we believe are necessary - at no cost to us. The workmanship throughout our home is absolutely gorgeous, and the materials are of excellent quality and exactly as specified by us and our architect. He even added a number of "Gary-isms," such as rebuilding a fence for us (not in the contract -- we had planned to have him reinstall the old fence) because it faces the street and the old fence would have looked terrible against our shiny house. I can't recommend Gary and Urban Home Builders enough.

Daniel designed our custom home in a gated community outside of Austin in the Hill Country. We was…read moreimpressed with his architectural vision from the beginning and after 10 in-person meetings ( 3 in person and 6 via zoom ) we had a fully developed architectural 3D model that we give you from all sides. Daniel was very generous with his time and since we have quite a few impressive views we wanted to capture all of the views perfeand all of the Hill Country ambiance

5 star Architect for a reason!…read more Daniel has an architectural approach that I believe people will find very rare and refreshing these days. He is very giving of his time, knowledge, and is the most collaborative of the 3 Architects we have used on the 2 other custom homes we have built. As an example, even before we signed a contract he made multiple site visits to give us his friendly professional insight about several lots we were considering before we selected the property we ultimately purchased. He was extremely accommodating and friendly throughout the entire process. Collaboration is his priority from the beginning and he made it very convenient through the use of screen share as we designed the home together. We were really impressed with the architectural 3D model that Daniel created. It was amazing that we were able to have a computer-generated 3D model to visualize the complete exterior as well as the outdoor entertaining, outdoor kitchen, and the pool and spa area. We were able to have the majority of our meetings in the evenings after we got off work and we even did a screen share to collaborate on our laptop while we were out of town visiting family. Not only is he extremely knowledgeable about both the architectural and contractual aspects of building, but he seems to have a great instinct for what the client is looking achieve. He also had the desire to study alternatives and create several layouts that might make the most sense for the lifestyle we described. Our custom home is amazing and we would definitely recommend him to our friends. We enjoyed the process of the architectural design of our custom home and even more surprisingly we enjoyed the building process that is often stressful. Instrumental in our smooth building process was Daniel's custom home building budget that he accurately laid out from the beginning giving us many options and associated costs. Daniel's project management and selection of the builder really took confusion out of the process and stress off of our lap. Other critical details that made build successful was his guidance and assistance with the interior design, kitchen, and bath design, and selection of all of our interior finishes and fixtures. Our kitchen and bathrooms really stand out with exceptional design and we are very grateful for that. All in all the 3% that he charged to be a complete steward of our project was an easy decision. We will definitely be using him in the future and so will our friends that are very impressed with our the result as well as our highly detailed and accurate design and building process.

I've lived in Kissing Tree for a couple of years. Unlike other reviews, mine is not based on a…read moresingle issue. Disregard those. KT is not for everyone. If you're a fit, you'll love it. Otherwise, "meh" as another reviewer said. Do you love drinking with friends; socializing with conservative, traditional Texans; enjoying golf, pickleball, bocce ball, or games? Do you want gated security in a vast, somewhat regimented, well-manicured landscaped environment, where golf carts are practically required to fit in both socially and for transportation? Sure, there are many residents not into these, but this describes life for most. For those who learn this isn't for them until after they move-in, there are many homes being resold at a discount by local realtors. KT salespeople don't need a real estate license and are not subject to Texas law that oversees home sales, so beware of the purchase contract of a new home. If you do decide this description meets your personal needs, there is the ongoing financial quagmire that is unfolding. First, the HOA dues run up to over $400 a month. This money should completely benefit the residents, but because of language in the purchase contract, money is siphoned off to subsidize many runaway costs the planners did not adequately foresee. Also, much or most of the infrastructure (roads, pipelines, etc.) has not been paid for. A large bill is coming due soon, as the builders of the development are about to shed the financial burden that has grown into millions, largely due to inadequate management and planning by those hired by the company that created KT. Also, the cost of materials has escalated faster than projected. But, do you want to live in one of the best built homes in Texas. That is right. In spite of all its problems, the homes are among the best built I have seen. And, yes, I was a residential real estate investor for 40 years. Sure there are some mistakes in designing, but the quality of materials and craftsmanship rival anything on the market. What's the best deal for you? Well, if you still want to live with all the benefits and you're of a determined mind like 90+% of the residents to make it work, buy a resale home. Most resales (maybe all) are being sold at a loss to the sellers. Me? I just could not make it work for me socially and will be moving on, thankful for the learning experience. Good luck!

Sinking Sumac or poorly constructed with lack of proper drainage. Brookfield says the street drains…read moreproperly. The pictures continue to tell a very different story.

The community wasnt listed so I am leaving my review here…read more I just closed on a property with a first time buyer in your Jarrell Community. By far ~ this has been a top notch experience for myself as the Realtor and my buyer! The sales Rep - Anne Ford - was incredible. She included me in the updates, was available and responsive to questions, and was overall amazing. My buyers are out of state Military PCSing here so I was pretty active in the process. The walk through (x2) were clean with very little issues to correct-even on the 3rd party inspections. Nathan Adams was personable and knew his build and his crew. Very Impressive!!! Our walk through woman ~ Racheal Mizzen was on top on things too! Very organized, knowledgeable and just a great person.

Automatic denial of all warranty issues.1st few years after house was built I hasve 4.5" drop in my…read morefoundation and they tell me that's not significant enough of a problem for them to warrant resolution. Every engineer I talk to says that's ludicrous. NEVER buy from them.

From the moment that we set foot in the sales office of Brightland homes (then Gehan homes) we were…read moreamazed at the level of communication that we received. We started our build back in December of 2020 and our home was done in exactly six months, in June of 2021. We had two home inspections done by an independent inspector, and although no major concerns came back they were very prompt and attentive to our warranty requests. Even after our home was finished the on-site manager kept in touch with us and kept communication open. A few minor issues came around (nothing major, just some caulk fill-ins and paint touches) and they were always very quick to respond. Fast forward to today, when I discovered that I had a leak on my water main. Within ten minutes they had sent someone out to fix it up, and even though it was technically out of warranty they still took care of it because it might not have been installed absolutely correctly. In this day and age of houses being thrown up every hour and subpar standards and practices, I'm so thankful that we've gotten so lucky these past few years. I can't recommend Brightland enough, and I hope that everyone has an experience as pleasant as ours!

Get all incentives there might be in writing. If not they can discontinue without notice. My…read moreexperience was terrible. Very unethical people. Stay away from this builder.

We purchased a house from Milestone and have been struggling with leaking refrigerant, which was…read morefinally traced back to a bent, leaky refrigerant line which Milestone installed. As this was clearly the builder's error, I reached out to the warranty department, which was extremely hard to get a hold of as they rarely pick up their phones or answer their emails. Finally, they got back to me with a flat out no without even having looked into the issue. Why have a warranty policy at all when you're not even remotely honoring it?! As a homeowner, I am outraged at their complete lack of responsibility and professionalism. Stay away from Milestone if you're looking to buy a house!

I don't know why Yelp won't all 0 stars, but that's the real score here. Was much longer, but I…read moreexceeded the Yelp text limit, so here's the slim down version. We've been in the house for only a few weeks but the nightmare has already begun. The biggest issue right now is that when it rains, our backyard turns into what I can only describe as the bank of the Mississippi River. We paid a $9k premium for a corner lot because the houses in VISTAS AT AUSTIN are only 5 feet apart. Our backyard was soaking wet on our pre-close punch walk. We were told that was because they had been running the sprinklers for the new sod. I'm no engineer, but I could tell that didn't make sense. When we did our final walk the day before close (a week later) the back yard was still unusable as it was so wet, muddy, mushy, etc. I brought it up again and was given the same answer. Brought it up to Milestone "un" warranty and they were useless in helping. It's been nearly a week since I turned in that warranty and no one has come by to try and figure it out. To rule out the sprinkler issue, we turned off the sprinklers at the control module. Checked at 24 hrs and 48 hrs after and the yard was still wet, muddy and unusable. It rained this past weekend. We happened to go out on the patio and to my absolute horror, I realized our backyard had standing pools of water. I put in the warranty request and followed up a few days later. They said call the person who did your final walkthroughs with you. I did, but to no avail. He called and said he would come by. I talked to him last Friday and explained the issue with the drainage concerns I have. He said as long as it can dry within 48 hours, then it is not an issue. He also said the neighborhood is built to drain in the direction of my home, so I will have lots of water in my yard when it rains and repeated the nonsense about (basically sucking it up) the 48-hour rule. Jared G. I know you monitor this page. Dean has my contact information. I want to hear from someone at Milestone corporate office ASAP. I have already filed a PIR with the Attorney General's Office and TDLR for all documentation and/or complaints related to Milestone Community Builders, LLC, Milestone Community Homes, Inc and GJ Holdings LLC to better understand the extent to which these issues exist and to better understand what, if any, corrective actions have been taken to help Milestone operate in a way that is fair to consumers. Milestone sold me a home, with a $9k lot premium, that Milestone knew would flood every time it rained. At least that is what one Milestone representative has shared with me. Jared, you can look at the pictures for yourself. I also have videos if VP Greg would like to see them. I hope we can reach resolve soon I have avoided putting names in this review to avoid appearing to go after any one individual at Milestone because this seems more systemic, rather than isolated to one or two individuals. The reviews here on Yelp provides a wealth of potential witnesses who have also been victims of ill and concerning practices at Milestone. I have retained all communications and other documentation with all Milestone employees. In consultation with my advisors, we are preparing letters to go out to Garrett Martin, Alan Topper, Richard Topper, Castletop Capital Partners, and GJ Holdings, Milestone executives and sales members, and city of Austin code compliance requesting evidence be preserved if Milestone keeps refusing to move expeditiously to resolve this matter. It seems to me that injunctive relief is the only way to prevent further harm to others. I look forward to hearing from Milestone.