Awesome service, awesome staff in general. Everyone I talked to in this store during my many trips…read morein there (I just couldn't decide) was very knowledgeable. They answered my 8746 questions patiently and I am sure I asked the same ones twice a few times. Regardless, I ended up getting the Trek 7.2 FX. They also give you some free tune ups and they gave me a free bike lock. I will be back there soon for a new seat and some other shenanigans I am sure my friends will talk me into. The bikes are pricey but you get what you pay for.

I brought a new-used bike in because I stripped the pedal holes and needed new crank arms…read moreinstalled. I brought the necessary parts. I was told I had the wrong parts and they needed to order the right ones. They kept my bike for a few days before calling and telling me they needed to order the right ones and some of it was on backorder for a month. The price and time frame didn't work for me so I took it to another shop for a second opinion. The new shop installed the parts I brought and said they WERE the correct parts. I don't know if this was just a mix-up by the technician at North Rim or some other kind of shenanigans to get me to buy expensive parts from them instead of using what I provided. Either way, my trust is gone. They also charged me $20 to take off and put back on the same broken crank set.

I have used them for service and miscellaneous repairs for years with great happy service and…read morequality work. We recently bought a top-of-the-line bike rack and a new bike to go with it. Again, my wife and I received great service and a happy customer once again.

The proprietor often does not answer the phone even on the days he is supposed to be open. I…read morefinally got to speak with him on the phone on the fourth try, saying that in a few months I would be spending quite a bit of money on an electric bike. I asked him if he could guarantee that the cells in the battery were Panasonic or LG (high-quality, less chance of catching on fire), he said no, all his batteries are Bosch, and he said, "No guarantees. I don't guarantee anything, and I can't guarantee I'll even be here in Sept 2024 if I sell the shop." My response was, "Then I won't be shopping at your store." ... I guess I will have to shop in Reno, even though that is farther away from where I live.

Quality work and great customer service. They've been there since I was in high school and that was…read morea longtime ago.

Very nice staff. They tuned my bike up quicker than promised. Busy place but good attention to…read moredetail.

Great local bike shop. Best mechanics in town. Always eager to be helpful. And they support the…read morelocal high school team.

Great people and great bike shop! Any reviews complaining about the cost of bikes, it is what it…read moreis. You can spend as little or as much as you want. Yes, if you want a high end carbon bike/e-bike they have them. If you want a hard tail for around town, they have them as well. Most importantly, the staff, and they're awesome

Did a amazing job servicing my son mountain bike fair prices got right in...recommendread more

I went in to get some parts and to have my fixie tuned up. They did an awesome job and treated my…read morebike with care. Also, they have friendly staff that is dedicated to working on your bike. -Alec

Very nice people here, and good service department. They will get you in and out quickly.read more

Had a great buying experience overall. Thanks to Stacy. Would highly recommend this shop if you are…read morein the area. In my case I drove all the way from Sacramento since they were the only shop within 100 miles that had the bike I wanted.

How can you not love this piece of history - including the owner! It's an experience just walking…read morein the front door.

Thr guy wanted to charge us U$ 365 for an old crappy mountain bike. Just get a new $100 at…read moreWalmart

I did the Downieville DH shuttle with these guys as a solo rider, somewhat in early season; we met…read morethe minimum headcount for an expedition, but the other couple bailed at the last minute. These guys totally did me a huge solid and shuttled me (alone). Obviously I can't promise they'll do that for everyone, but the degree of stoke they showed me visiting this special place unquestionably deserves a shout-out. No issues with bike damage or anything (it's a very standard shuttle situation). Will use again without question.

Great for a shuttle service. Always dependable. Great personality on all staff (as far as I'm…read moreconcerned). Will use again and again and have before. A+

I kid you not, some of the best customer service I've experienced in years. From the time I walked…read morein to browse to the time they dropped off our 4 new e-bikes, they were fantastic! Adam and Eric were so helpful. We did have a few technical issues with one of the teros, but man did they step up and go the extra mile to get it fixed ASAP. Price wise they were more than willing to meet the price of the other local place and they had more in stock so we got what we wanted. We won't need new bikes for a while but when we do or for any service they have 100% won my business.

The entire team at Tour of Nevada City Bicycle Shop is exceptional. Having a team with such…read moreexcellent customer service is a rarity these days. I went to the Harmony Ridge location (day rental location) on a Sunday last March, and someone went out of their way to review all the options/models for sale online. When I actually went to the store, I knew what I wanted and they helped me customize everything~ I think I ended up working with about 4 different folks when all was said and done. Then I broke my foot and hadn't ridden in 7 months. I had to call them last week to figure out (in the dark) how to turn on the bike! Today I went by to learn how to inflate my tires and reset the maintenance schedule. You know when surveys ask you if you think "They care about you as a customer?" Tour Of Nevada City Bicycle Shop does care about me as a customer, and I am grateful to the team.