Do not take your dogs here! My dogs were mistreated and not taken care of. Our 10 month old Bulldog had feces matted to her rear end. After we gave her a much needed bath we could see that her skin was irritated. There is no telling how long she was sitting in her poop. When I gave our Lab a bath he also had dog poop on him. This leads me to believe that that are cleaning the rooms properly. When I called to let the manager know she had no solution to the issues and seemed not to care. I am still waiting to hear back from the owner. This business needs to be shut down! If you care about your pets do not take them here!! read more

Really friendly, excellent service, great prices, and well, I am pretty sure the furbaby loves it! He conked out as soon as we got him home. read more

Paradise Pet Resort & Spa - Pet Training Near Me - Madison, Alabama

UPDATED (10-14-18): Just wanted to update, as my dog, Irish, has stayed countless times now for day-play. I had family from Germany in town for 2 wks. Irish was able to spend time with us, but because we were going to various places ...she couldn't come most of the time. It was also too hot to leave her in the car & she still deals strongly with separation anxiety. So nearly every day for 2 wks (not the weekends), she did stay here for day-play. She seems happy when I pick her up each time & even knows where we're going when I say she is going to have a "FUN DAY"! Instead of lying down in the car, she stays upright until we arrive, which is unusual! She even wags her tail at times when I pick her up, which if you read below, this is a big deal, since she is an older rescue dog I recently adopted. The AWESOME STAFF are starting to get to know her & her "ways" a bit more, which is helpful. More than they realize, they have helped me out quite a bit. I do pray she will get better with being left alone at home for short periods of time. However, until we get to that point, I will continue to bring her here when I have dr's appts and/or errands that will take several hours. This way I know she's cared for & won't be "as lonely" if she were just left at home. I do hope they'll start to have day-play on weekends, which it sounds like they may do in the near future. That will help out greatly, as I don't want to just board her, but actually give her some social interaction with other dogs, if I need to go out-of-town for any reason. I also like the cameras in upgraded rooms, so you can watch your dog while they are in there. However, I hope to see more cameras on the premises, so you can watch while they are playing, as well. This, too, may happen in near future, as I'm sure it's a matter of funds. Lastly, I hope they end up with some kind of "frequent day-play and/or boarding" program. Where you can buy X-amount of day-plays and/or boarding in advance to get a reduced price. That would make for an ideal gift for someone! KUDOS TO STAFF! OLDER POST: I've only had my dog, Irish, since April 30, 2018. She is nearly an 8-yr-old rescued Beagle that I ended up adopting. She had major surgery for 11 tumors back in April (one literally the size of a baseball). The vet firmly believes she has cancer and could live for 6 months or 6 years ...there's just no way to know. Either way, she's a sweetheart of a dog and I know I made the right decision in adopting her back in mid-May. Irish does come with a lot of separation anxiety, as well as being scared of loud noises ...particularly thunder & children. Due to all of this, it has been difficult to leave her alone. I've tried various methods to keep her calm while I have to run out to do errands & such. Unfortunately, it will take a lot more time with a lot of love & patience. However, I'm willing to do what it will take. This includes the added expense of putting her in doggy day-care -even if she is not much into "playing" given her age & health. She seems happy enough to be around other dogs & people ...more so than just staying at home while I'm out doing my errands. I'm grateful that Paradise Pet is local & willing to take last-minute drop-ins & of course long-term boarding, if needed. I did use their long-term boarding last month for an unexpected death in the family that took me out to Texas. Paradise Pet took very good care of Irish while I was away. That was her 1st time there. She's been there 2 more times just for day-play. I will be bringing her back for this again soon! Over-all, I'm very satisfied with Paradise Pet & will definitely recommend to anyone that's looking for such a place to either board and/or do day-play for their dog. They take cats, too, but I don't have a cat, so can't give any info regarding that. BIG-BIG KUDOS TO ALL EMPLOYEES HERE ....and to management for hiring such great & caring employees! I truly mean it, as it makes all the difference for both Irish & me! Blessings to each! ~ Deb & Irish ~ (Madison, AL) read more

Christina and her staff are amazing . They seem to live each animal that walks through their doors . I am actually afraid to write this review as I am afraid the more word that gets out the busier they will become and there is less of a chance I can get my animals a place to stay one when go out of town. Our dog loves going their over anywhere else . He leaps out of the car when we pull into their lot. read more

I dropped off 3 of my dogs spring break Easter weekend and my dogs we're well taken care of ,it was my first time using this facility and I would recommend there facility to anyone read more

Please do not leave your fur babies here! I am unsure as to how they have received any positive feedback. I left my two fur babies here for the first time on 8/29/19 -- 9/1/19. I paid for the most expensive package ,Villa, with cameras, 3 bathroom /outside in their own " private yard" a day, 30 minutes of visiting time a day with a staff member & it was the largest suite they offer. I dropped them off at 7:30 a.m. on 8/29/19 they did not get a potty break or go outside until nearly 3:30p.m. that first day. This was only after I called to request this for the third time since noon. I could see by my dogs behavior he needed to use the bathroom. I specifically asked that they have two separate water bowls, I even supplied my own for their use. They never put a second bowl of water in the villa for them. They are large dogs & they drink a lot of water. Rather, they used a tiny bowl of theirs which was stayed empty nearly the entire time of their stay. I understand that when one kennels their fur babies they are not going to get the same treatment as you would give them at home, however I expect that they will be treated humanely! This did not happen. On 8/31/19 they were let out of the room ONE TIME, for 7 minutes. The staff member took them out at 4:21p.m and they were back in at 4:28 p.m. it must take at least a minute or two to walk them down the hall outside to the kennel & then back in again. So, taking that into consideration, they may have been outside 5 MINUTES THE ENTIRE DAY! This is unacceptable! I have had both dogs since they were puppies, they have never had an accident in my home.They have been house broken since they were puppies. One dog is 7 years in age the other dog is 5 years of age. Of course, after going out 7 minutes in an entire day, around 10 p.m. that night I watched both of them use the bathroom in their suite. As, I said these are small rooms, my Alaskan Malamute who has a lot of fur, had just been groomed by my groomer the week prior, had no where to lay on the floor except in the poo. I have pictures I will add to each review I post. I must mention they removed his bed & only left one bed in the room for two extra large dogs on the very first day. I didn't want to be that person, that person that calls every hour , so I let A LOT go! After all, it would not hurt either one of them to sleep on the floor. After watching all of this inhumane treatment on camera, recording video, taking dated and time stamped screenshots, we cut our getaway short & surprised them, picking my dogs up early. The poo was not cleaned up until nearly noon the following day. As a matter of fact, I thought it was still going to be there when we arrived but they finally cleaned it up. Upon arrival, apparently took my Malamute and hosed him down to get the poo off of him, as he was soaking wet from head to paw. Anyone owning a Malamute knows it takes A LOT of water to soak them as they have so much fur. He had not even been toweled off, he was soaking( dripping) wet. It took them about 20 minutes longer to bring him out to me than my other dog sharing the villa with him, because they were hosing him down. I was utterly devastated by the entire stay. I told them that my dogs both graze on their food & to just leave it w/them until their next scheduled feeding . If they had not eaten it by then, they could give them fresh food. They generally both clean their plates, but as I said they tend to graze. They did not do this either , they fed them & picked up the plates whether empty or full of food within 30 minutes & threw away a lot of food. Not one time during their entire stay did anyone spend any time, much less the 30 minutes a day attention time with them. I'm okay with that, they don't have to have that. But, I paid extra for that service, I expect to get what I paid for. Upon picking the dogs up & paying for the Villa & all the extras they didn't receive, I asked to speak with a manager, owner and was told not in. Left business card & asked that they call me. A week later, still no call. A real, true, honest review. Please kennel your dogs elsewhere. I will never use this kennel again nor will I recommend them. The positive reviews they receive must be by friends, family or perhaps doggy day care people. I am not one to exaggerate nor leave negative reviews, however I would want to know this information and I wished that had paid more attention to the negative reviews before using this kennel. read more

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First off: My beloved Vet, Dr. Gandy, recommended Paradise, and that was enough for me! All our rescues: our neurotic Terrier furbaby, along with her two canine "siblings," and Dio the cat had a week of absolute furbaby fun at Paradise Pet Resort. I had "mom withdrawal" as I missed the furbabies, and wish we could have gotten the pet accommodations whereby we could view the "babies" on the web cam, but the place was booked with only one boarding slot left (Labor Day week). Pros: Friendly Staff, on line reservations, CLEAN and NEW, many options for accommodations (if you plan ahead), animals were calm and appeared to be well cared for. Cons: Staff a little slow on the checkout process (there were about 5 people working there, and it seemed like it was ~ 10 minutes before we got reunited with our "babies," their checkout hours are odd (maybe 10 AM-noon), so if you want to pick up your animals a day early (outside of that narrow 10-noon time frame), like we did, you will have to pay for the following day. Be prepared to fill out a good bit of paperwork (available on-line at their web site) for each pet and Paradise is not cheap. I feel like they took great care of our animals. Tip: if you are military, they will give you a discount. read more

We traveled from Tennessee for a wedding and could not get a reservation at our usual boarding facility in our hometown. My granddaughter recommended this place to us and it may well become our new "go to" place! Staff was amazing and check in and out was quick. Dogs were happy and healthy when we picked them up on Sunday afternoon (we had dropped them off on Friday afternoon). Facility was very, very clean and very nice. I liked that they also have a vet on site. There are several hotels very close (we stayed right next door!) if you have separation anxiety as we do! We were very impressed with the staff and will definitely be using them again. read more

We boarded our dog for the first time and boy were we disappointed. When dropping her off we gave the employee very specific instructions because our dog has several anxiety issues, she never wrote any thing down. Upon watching her on video we saw she was giving a blanket after being told not to, I don't think she was giving her chew toy because we never saw it on the video. Several other things were ignored and after talking to the employee upon pickup she never explained why these issues happened and didn't seem to care. After talking to the manager the next day she seemed concerned and said she would talk to the employees. We will not return. read more

We have used Pet Paradise for overnight boarding on multiple occasions. The facilities are so nice and spacious. I loved being able to use the cameras and check in and see my pup, it brought a piece of mind while we were gone knowing she was in good hands. I would definitely recommend Pet Paradise to anyone who needs to travel and cannot take their pup along. The staff at Pet Paradise takes great care, along with the facilities being top of line. read more

Our dog who is afraid of everything did really well here. We got the largest room. We were able to watch him on video which was cool but it was low quality and old tech. Had to do a million things to get it to work. Would give 5 stars if the video feed was better. There's great and affordable streaming video/camera services out there. I hope they upgrade soon. Definitely will come back next time we have to leave our baby at home. read more

Last week I had my Golden doodle trimmed here. The groomer clipper burned my dog in multiple places - paws, ears, and neck. I won't be returning. read more

Moving from Mobile to Huntsville, I needed to find somewhere to temporarily house my baby, all 71 pounds of her. The Vet Offices I talked to sounded like they were damnyankees... no manners, no caring, no couth, if you weren't already a client they didn't give a s... Then I found Paradise Pet Resort, oh what a difference, they are friendly, they care, they take care of the animals, and I can watch my baby on closed circuit TV when I cant be there. read more

Paradise Pet is exactly that, paradise for your pet, and peace of mind for you knowing that your pet is being well taken care of! I have boarded my dog here since he was a puppy and have always had a great experience. Paradise Pet staff are all friendly knowledgeable, and make it easy to board your animal here. Thank you to all the staff for always doing a great job taking care of my boy! read more

My dog loves Paradise! The facility is clean, bright, and welcoming. The staff are very friendly and helpful. They were glad to check on our dog and give us updates while he was staying. He was so happy when we pulled Jed him up! read more

Friendly staff, clean facility and my dog was happy! We had to have him stay for an extended time, we moved across country and he was not allowed at the hotel. I am so glad we had our pooch stay here. My daughter missed her best friend and we popped in to see if they would let us see him. They were more than happy to and they let us use one of the play runs to play with him! Very satisfied customer, we will definitely use this facility again for our boy! read more

Love, love, love Paradise Pets! I take my dog to daycare once a week, so that he has at least one day to play instead of being home alone while I work. He gets so excited when we make the turn onto Cleghorn! He practically drags me in the door...can't wait to go play! I have also boarded him for a weekend and he seemed perfectly happy when I picked him up. Their groomer is great as well. A one-stop shop. read more

Pricey but clean and convenient. My first impression from one of the girls behind the counter was cold and unwelcoming...really poor customer service skills. Soon, a friendly and helpful young lady assisted me and we were all smiles from there. Love the grooming. read more

Had my two dogs stay at Paradise for a 4 days while we were out of town. They both loved at the attention they received!! The staff is great and always feel secure leaving my dogs with them!! read more

We love this place! It's not cheap, but it's worth every penny. The staff is great -- they have a low turnover that means the staff gets to know the animals and the animals know them. This is very important for us, as our pup is a rescue with emotional issues. They know my Cupid and take such good care of her -- even if she is a little crazy. :-) Very helpful, very accommodating, very nice facility. read more

Grooming service was awful and more expensive than most places we've been. The groomer didn't do what we asked at all. She called me about 15 min before pickup to say there was some matting that she had to cut short which made one dog's hair look uneven, so she may have to go a little shorter than we discussed. He was shaved completely when we picked him up. And he had a cut on his head, I assume from the clippers. I think the groomer was overbooked and rushing, (pickup was 2 hours later than I was told). We have been wanting to try Paradise for boarding, but don't think we will after our grooming experience. Both our dogs could have gotten the same quality cut at a Petco chain. I don't mind paying more for a good groom, but am irritated I did not get the quality for what I paid. read more

I LOVE IT HERE! I go for grooming with Kim- she is fantastic and she treats my little pup like it is hers. I am always impressed with how well the front desk works, and when I requested a tour of the kennels they were happy to show me! I hate to leave my dogs behind when we go on trips, after all they are part of the family too- but sometimes you just don't have a choice. Well, when I do have to leave them, I'll be able to sleep at night, and enjoy my days knowing they are being well taken care of and are in a calm environment. I recommend Paradise Pet Resort and Spa to everyone! read more

Run!, Run!, Run! from the Groomers!! What a horrible experience. My first experience will be my LAST experience with this 'spa'. I am the proud pet parent of a six year old Old English Sheep dog. We have lovingly kept him in natural coat for his entire life. For six years, we allowed his coat to grow --- NEVER stripping the undercoat. The undercoat is what gives the Old English Sheep Dog his full, round, and fluffy appearance. Our former groomer developed arthritis in her hands and was no longer able to groom our dog. Mind you, brushing an Old English Sheep dog (OES) usually takes about 6 hours. A technique called 'line brushing ' is employed. It is tedious and time consuming--- but that is what one does so as not to strip out the soft, downy, undercoat of the OES. Well, thanks to the shoddy grooming at Paradise Pet 'spa' ALL of the undercoat is now gone!! Why?? Because they were only concerned with doing the grooming quickly-- not appropriately, not correctly, not according to the breed standard-- just the fastest way possible. There is no quality or pride in their work. Run with confidence from this place and don't look back!! It will take YEARS for this undercoat to regrow. I regret taking my dog to this business!! read more

We used to be big fans of Paradise Pet until our dog died suddenly in their care. The callous nature of the owners' response (or lack thereof) to our questions made this already-terrible experience a complete nightmare. We had been fooled into believing they honestly cared about our pet as much as we do, and we were heartbroken to see that this is just a business for them. The staff (other than the owners) are good people, but we cannot recommend this facility to anyone who believes their pet is part of their family. Take yours anywhere but here. read more

No never again. My dog was picked up with dried feces covering his back legs. He was ill, and I can't imagine what would havw happened if he had stayed any longer. He had severe diarhea. What is most upsetting is no one was contacted that he was not well. I boarded two dogs and the other one was fine. I could never have piece of mind leaving my pets there again. read more

Clean on the front, filthy on the back is all I can say. Don't believe all the "new, fantastic, modern camera availability" crap they like to dish out. If you care about your pet this is not the place to take them to. Staff is not knowledgable, clean only on the surface (take a look under the beds or go back into one of the back kennels - it's disgusting!), cold rude front desk staff, and a doggie daycare they are so proud of but only looks good at a glance. Definitely ask lots of questions. They never let people go to the back which is a number 1 clue that they have something to hide - even though they will say it's for safety reasons - they give tours all the time to certain areas of the facility (those that are clean). Don't believe all the hype they give out. BE WARY! read more

Front desk staff is young, immature, and rude. Services are way over priced for the services you will receive. Price and website suggest a premium service and superb treatment of your precious pet when in reality you and your pet receive sub par services/treatment. Lastly you are supposed to be notified anytime your pet is injured during play, that will not happen. Our dog came home with strange wounds that were not from biting. There were two round wounds about 5mm in diameter (reminded me of cigarette burns), definitely didn't resemble any play wounds I have seen. When we asked they just stated "it happened during playtime". So please be warned when trusting this facility with your loved family member. read more

Paradise Pet Resort misrepresented who would be grooming our pets. We drove 30 miles roundtrip as a result. Over the last three days, my wife had made several calls trying to set up an appointment with the two groomers we had used for the past several groomings for our two dogs. We also indicated that we would bring our dogs in early so we could pick them up by noon. My wife was first told that it was a state law that we couldn't pick them up that quickly. I found no such law. She asked to speak to one of our groomers and we were told they would call us back. We received no call back. The following day we were told the groomers don't work on that Tuesday. We booked the appointment on Wednesday with our regular groomers. When my wife arrived Thursday morning, she asked to see our groomers. She was directed to talk to the owner. The owner said someone else would be grooming the dogs and that he would help. My wife asked if our groomers no longer worked there and the owner confirmed that they no longer worked there. My wife got up early with the dogs to have them at Paradise Pet Resort by 8:00 so they could be groomed in time so we could go on a family vacation at noon, only to discover our groomers no longer worked there. Paradise Pet Resort had numerous opportunities to tell us our groomers no longer worked there, but lied to us about their availability. We will never go back and we discourage others from going there. read more