Keller Properties is terribly unresponsive to homeowners needs. They always have excuses and…read moresugarcoat problems that you report to them that need fixing. The subcontractors they hire to maintain lawns and common grounds areas are worse than bad. They have had a way over the past 20 years of manipulating our homeowners board of directors to get away with terrible service, and just say things like, "well you know it's difficult to grow grass in your townhouse area." When you want to talk to the HOA board of directors, you must first contact Keller, and they filter the information that goes to the board. If you have a complaint about Keller, you have to send Keller an e-mail first before it goes to the board. When I asked for contact information for the HOA board, their response is "Well they are only volunteers and can't be bothered." They lose e-mails and don't respond for MONTHs. When they finally do respond and say they will fix the problem, afterwards they never ask you if the problem was really fixed. You contact them about issues, and they say they need to talk to the HOA board of directors. After a decision is made, they do not tell you what the resolution is. They made an announcement at the annual meeting that they were "finally" going to fix a problem. A year went by and it wasn't fixed and they never said why it wasn't going to be done. At the next annual meeting I asked about it and they said "there wasn't any money in the budget", and the problem that THEIR subcontractors created is STILL not fixed. The financial information they supply to homeowners is incredibly vague. They waste money on projects that don't need doing, while spending money on issues to keep their subcontractors happy. Snow removal and yard cleanup are a joke.

Keller manages settlers ridge court townhomes in Burnsville, MN. Extremely terrible management…read morebased on vendors, additional charges applied to homeowners after stating they "fix" something and don't, winter snow issues with vendors, just all up terrible management choices and charges they won't refund. Lesson for new homeowners: never live somewhere that uses an HOA.

I don't know where to start with how awful this company is. My girlfriend and I moved into a place…read morethat they manage in June of 2018 and have had literally nothing but problems from that day forward with this company. They decided to switch our contact and who we were dealing with to get keys and to let us into the building. We had a plan in place to show up at a certain day, get keys, and move small items in. Of course when they switched people they neglected to tell us this and we were left waiting at the townhouse with no keys and no representative from Vibrant. When we moved in the townhouse was an absolute pigsty. There was dust on the main ac vent at least 4 inches thick, all of the screens were either filthy or had multiple holes in them, multiple holes were left in the walls, multiple light bulbs were burned out and multiple items were left by the previous tenant. They then took any and all paint and wall repair items because "oh our wonderful handyman can take care of this". Keep in mind they had two months to clean all of this up and have it taken care of before our move in date, but chose not to do that. As if moving day isn't stressful enough these people decided it'd be a good idea to replace the refrigerator and microwave on our first day of moving in. You would think this would take about an hour or two at most but their "stellar" handyman took about six hours to do this all while we were trying to move in. They also snuck into the lease (which we didn't get until the second day of moving in) that we had to pay for the home service plus plan to cover the appliances even though we're the renters and not the owners which is another $45 a month. At this point we should have not signed the lease and tried to live somewhere else but didn't really have a choice. They refuse to send the handyman to the unit unless someone is home so if you need anything at all you have to take off work because he won't come outside of normal business hours or let himself in unless someone is home. It took about 2 months of living there for these incompetent morons to even schedule a window cleaning that should have been done before we moved in. They also are in the stone age when it comes to accepting rent. They'll only take it in check form and even if you date it the 5th they'll cash it the 1st which should be illegal. They've "tried multiple online payment options" all of which are unheard of and completely asinine compared to a simple paypal or venmo account. The garage is a nice plus but you better hope you never lose power or you won't be able to get in. There is supposed to be a key that will release a latch in the garage in the event of a power issue, but this God awful company isn't willing to spend $100 to get a replacement unit/key even though one was never provided to us. Even with all of this absolute absurdity and hassle my girlfriend and I liked the location and actual townhouse enough to want to live there another year. In April of this year we asked about getting a lease renewal since you're basically required to give a 2 months notice here. We got the lease sometime in mid June - approximately 2 months after we asked for it and after our current lease had expired. This is basically the norm for this incredibly incompetent company. Don't expect a response via e-mail or a call back in a timely manner or any amount of time short of at least 2 weeks. They then decided to sneak in a section at the end covering maintenance even though they told us the lease would remain the same. They now want to charge us a trip charge if this "handyman" that can barely rip open a wet paper bag comes to the unit, then charge for time and materials. We also are required to rent a carpet cleaner at the end of the lease and send in a receipt to them. Never in my life have I seen someone place such unfair and unrealistic expectations on the renters of a unit. The whole point of renting is to not pay for those things since it isn't actually any of your things in the unit. This company apparently can't seem to understand why that's unreasonable. We waited a bit to sign the lease which my girlfriend did electronically. They never actually sent me the lease however and I've asked about it a few times since in the last few weeks. I've gotten maybe one response that they sent it over and to check my spam folder. I've been checking my spam folder and e-mail in general meticulously the past two weeks looking for this lease and lo and behold nothing has showed up. It finally did show up after waiting a couple weeks. This is hands down the absolute worst company I think I have ever dealt with, not only for renting but just for anything in general. They have so much turnover that every time you talk to them it's someone new either e-mailing or calling you. This company has single handedly caused so much hassle, frustration and irritation it's almost unfathomable. Avoid this incredibly awful company at all costs.

Very thankful for this company. I had hard time finding a place to rent considering it was my first…read moretime renting and they made the process so easy and were very helpful through the whole time. Will be coming back when it's tome for me to move again. Highly recommended!(:

Absolute worst HOA in all of MN. Tow cars at their will, board is made of people who peaked in HS,…read moreraise dues every 6 months but put nothing back into the property, mail/packages get stolen regularly, implement fines to the people they don't like meanwhile look the other way for those they do. This is not a retirement community but god forbid you have children then you receive multiple complaints because your kids play outside. Do your due diligence and do not buy/rent here. The place is full of people whom have nothing better to do than gossip.

Terrible company here. Does minimal maintenance yet increases your dues every 6 months. refused to…read moreanswer email or address concerns.

WOW! We are extremely happy that Wendy was by our side helping us through the process of purchasing…read moreour first home! She is VERY knowledgeable, professional and her communication through this all was excellent!! She will be in your corner and is truly an advocate for you. 10/10 would recommend Wendy to ANYONE looking to buy or sell!!

Wendy is trustworthy, knowledgable, and a thorough communicator. She didnt want us to hurry up and…read morebuy a home; she took time to really understand and show us the pros and cons of every home we saw. Every step with her was so thorough! We can't imagine ever choosing a different realtor. Wendy is the best!

Horrible. We had a townhouse in Maple Grove from them. Almost certain they switched the appliances…read morefrom the time we viewed and when we moved in. Wasnt clean. The place next door, they smoked in their garage and it vented right into our home. Had a year lease and we opted out five months in. Never fixed anything they were supposed to. Wouldnt prove they cleaned the carpets before we moved in. Fact- they didnt. We have a carpet cleaner and water came out black when we did it. THEN they charge us $350 upon moveout for carpet cleaning. Stay away!

My child has lead poisoning, and still does from one of their properties. Brittany Quam is…read moreunprofessional and rude, and likely has a personal vendetta against people of color. I am just trying to play it nice until I can move. Has little care for laws and regulations, I contacted my attorney and he flagged several illegal clauses in the lease. Be careful with this place. You may find yourself biting of more than you can chew.

Mr. Mark Gettinger helped me in finding a great deal in Minnesota (I am living in the West Coast)…read more He also explained me in detail about the required process and paper work and prepared an offer that helped in competing with other multiple buyers and getting a right price for my new condo purchase. In addition, he communicated with the condo association and provided all required documents for set up the HOA payments on time. Moreover, he suggested to do the Mobile closing ( the notary came to my home for signing the closing paper in the closing date) which saved my time and $$$ money because I did not need to fly to Minnesota just for the closing. Mr.Mark Gettinger has provided an outstanding customer service. He commutated with my Closing company and Lender directly when I needed the information's clarification ( especially, the specific legal terminology). Furthermore, all the paper work and earning money sending were done electronically-it was so easy and accurate as well as saving a lot of my time and energy in this busy life. In Sum, the closing was done on time, and my Lender told me that they were impressed how Mr. Mark Gettinger was able to manage very professionally the condo purchase ( which is required more knowledge and documentation than purchasing a single home) and also for a Buyer who is living in the different state. I am recommending Mr. Mark Gettinger as a trustful, knowledgeable, thoughtful, and professional Real Estate Agent.

Mark's outstanding expertise in Real Estate market, pricing, required documents preparation and…read moreregulations helped me in purchasing of a real great deal property. He is acting fast and confident. I am highly recommend Mark.

I will most likely rent directly with a broker next time around. Talking with staff was…read moreoccasionally challenging. Having to resolve issues with tenant's was occationally difficult. After selling, association fees increased for all home owners.

I am thrilled with the property management service provided to me by Wendy L. From the very…read morebeginning she has been very informative and extremely helpful.  She's always contactable and is always  prompt in answering questions and organising anything that needs to be done.  I truly feel that she goes above and beyond to find the best qualified tenants ever. Her attention to detail, clear communication, professional knowledge and attentiveness means that I am in good hands.  Wendy secured great tenant within very short amount of time of advertising. Thank you, Wendy

Talked with Jelou Quillan. He was very helpful and patient…read more He took the time to make sure I understood what he was telling me and was very polite and informed. Sincerely Phyllis Edwards

Work was completed promptly. Renters Warehouse, Mariana Grace's, was very professional and stayed…read moreon top of the issues. John Glennon

update: My claim was settled outside of court and I was given my full deposit back. I think the…read morecompany went bankrupt so luckily no one else ever has to deal with them

I am a landlord. I have two units which are managed by Real Time/ Pure Property. I think after…read morereading the number of negative reviews, that I needed to speak up. I have found this management company although not flawless to be better, prompter with maintenance requests and more meticulous in their book keeping than our last management company. . We keep a high end maintenance unit and my tenants have had very little need to call for assistance. However, on the times that I have called, I have found Christian to be prompt in finding me assistance. My only complaint would be that I was not given a heads up on the change-over with staff last year. I am still feeling that this company is trying to make their goal excellent service for tenants and landlords. Thank you for the forum to speak up.