I Iove my tea. I stopped while on the road and searching Yelp for tea places nearby. This came up…read moreso went to check them out. I ordered a tea and want to say I drank it before I got out of the lot. It was tasty and refreshing. I could have had more. Will be back when in the area. Service was good overall. They had steady traffic. You can park in in the lot so no an issue and the environment was good. I was in and out so not sure what it's like to stay in and drink.

Inconsistent Customer Service Compared to Other Milk Jar Locations!!!…read more I could have given the Tylersville Road, West Chester location 5 stars, but because of two disappointing experiences, I'm giving it 3 stars. I've been to several Milk Jar locations around Cincinnati, and unfortunately this has been the only one where I've had this issue. My first visit to this location was great. A female staff member made my Dirty Ceylon Boba exactly as I requested--with light ice--and it was delicious. That's why I came back. However, my second and third visits were completely different. Both times, the only employee working was a male staff member, and he refused to make the drink with light ice. He insisted he could only prepare it with the "recommended" amount of ice, which he explained, the cup would be about half full of ice. Since I was in a hurry during my second visit, I accepted it. Unfortunately, the drink literally tasted like dirty water instead of the rich, flavorful Dirty Ceylon Boba I had enjoyed on my first visit. When I returned for the third time, I again requested light ice, and he refused, saying store policy required the Dirty Ceylon Boba to be made with half a cup of ice. I explained that I regularly order the same drink with light ice at five other Milk Jar locations without any issues. He asked which locations they were, and after I listed them, he responded that those stores should also be following the policy. I then asked where customers could read this policy, and he pointed to a sheet of paper taped to his computer monitor--something customers cannot even see. I explained that accommodating simple requests like light ice is common practice at many restaurants and coffee shops and is part of good customer service. Only after a lengthy discussion did he agree to make it with less ice, and even then he seemed reluctant. He still added more ice than I requested, and I had to ask him to remove more ice and add more tea before it matched what I had originally asked for. What I don't understand is why this location is so inflexible when every other Milk Jar location--including this same location on my first visit--had no problem honoring the exact same request. If this is truly a company-wide policy, then it should be applied consistently across all stores. If it isn't, then this location is creating an inconsistent customer experience. To be fair, once the drink was finally made with light ice, the Dirty Ceylon Boba tasted excellent--rich, flavorful, and exactly how I know it should taste. The issue wasn't the drink; it was the customer service and the unwillingness to accommodate a reasonable customer request. Unfortunately, because of these experiences, I won't be returning to this location. I'll continue visiting the other Milk Jar locations that consistently provide both great drinks and excellent customer service.

Okay third time is the charm lol…read more They have a restroom. They have indoor and outdoor seating. The plaza has a step up from the curve but there are ramps. The door is manual. They used Monin syrups. They have a syrup list at the order counter. They also have a list of their favorite flavors that you could take inspiration from. There have been other patrons there every time I've went but the service is fairly quick. I don't think their coffee is my favorite but I use it as a vehicle for my flavoring anyway so it's okay lol

This coffee shop is a dream. First thought walking in: their interior designer should be in charge…read moreof every coffee shop. The soft light-green tones, wood accents, plants..and thoughtful decor create such a calm, beautiful atmosphere. The coffee is genuinely good, which makes the experience even better. I stopped in during a road trip and instantly wished we had one closer to home because I'd absolutely be a regular. Needless to say, highly recommend and would gladly make this a repeat stop whenever I'm in the area.