I filled out their online document requesting assistance with finding an apartment. They scheduled…read morea first appointment, which no one from their company attended. They scheduled second and third appointments with the same results. I even left a voice mail which no one returned. It's too bad zero stars are not an option.

From the owner: We proudly stand as the premier apartment locating company in Dallas-Fort Worth. With our unrivaled…read moreexpertise and commitment to excellence, we lead the way in simplifying the apartment search process for our clients. As the top choice for renters in the area, we offer a complimentary service that includes a 2-hour free move, ensuring a seamless transition to their new home. Discover why we're the trusted name in DFW apartment locating. Contact us today to experience the difference

This is the best property management company in Dallas. They are trustworthy in every aspect of…read moreproperty management and as a Realtor, I would recommend them to any client who leases sf homes, condos etc.

Let me preface this with saying I am not one to leave a negative review for anything…read more Sam Woods , operator at the Dallas Luxury Realty Proprety Management Group is worth reviewing. Sam has a couple of hardworking , knowledgeable members of his team which I infer is the reason they currently have a high rating. However, Sam is far from this. During our stay at one of his groups property's , Sam attempted to bully, intimidated and belittle us. Never in my life have I worked with someone who showed the lack of respect that Mr. Woods displayed. Upon move in the home was infested with Bugs, broken appliances , poor carpet quality and old paint. After months of deliberation and weeks to fix the issue we finally were able to recoup some of the costs that were associated with their lack of property management. Upon move out Sam gave us a laundry list of charges that were not associated with our occupancy and attempted to bully us into paying them out of our security deposit. Sam is not someone I would recommend to anyone and I am hopeful that just one person is able to read this and make a decision to hire his company/ not stay at one of his proprieties. Updating review to respond to Sams comment: I agree that reviews are important , both good and bad. I hope you are able to take this review and improve your services. There are multiple inconsistencies in your response to my review. We indeed did begin our lease in mid August 2022 but did not move into the property until the end of August. Upon move in all carpeted areas were covered in fleas. I have attached a picture to make sure that we are both able to show proof to let the public decide. This was reported multiple times and was not taken care of for about a month. Regarding the appliances. Please check the dates, upon move in there was neither a functioning dishwasher nor refrigerator. The dishwasher was promptly fixed however the refrigerator was not replaced for approx 30 days. Please check dates again, Sam. Regarding the carpet, the carpet was in below average condition upon move in and was very similar upon move out. At no point did a pet enter the home as we do not have one and have an allergy to pets. I maintain that Sam was dismissive and threatening in the process of receiving our security deposit. Sometimes the truth hurts but public forums like yelp give renters the ability to share their experiences.

They're ready to help. Very resourceful but just be honest to them about what your looking forread more

Do not waste your time with Jason Alva! I've never met someone with more excuses who produced no…read moreresults the entire day. This is just a job to him there's no passion, no drive, no commitment. Just wasted time and empty questions. Take your business elsewhere and avoid this place!

My locator was Kaitlyn Bomar and can't say enough GREAT things about her! She worked with me for…read morealmost a year and half and we kept in touch the whole time. She reassured me that she would find something that fit my qualifications. Let's just say, she exceeded them. My new apt is a dream come true! She treated me like she was a friend helping me look for a place and not just another client. I refer everyone to her! She really is a GEM! If you go with Realm agency, i beg you to get Kait! She will exceed your expectations times a million!

I worked with Jennifer Rincon and she was amazing!! Very responsive and listened to my wants and…read moreneeds! Found me a great property to live! If I move again I'll definitely reach out to her for help!

We had the pleasure of working with the Michael Fooshee Group. We highly recommend that you select…read morethem as your mortgage lender. We worked with Michael and Audrey Morris and we were impressed by their optimum level of professionalism. They are user-friendly, efficient, and work for you. Audrey is on top of things, she returns your call or email at all hours of the day and gives you comfort and direction. Michael has experience and gets things done. I strongly recommend them for all your mortgage needs. Tom & Sylvia

I'm a REALTOR and have not only had my clients use Michael and his team for their purchase but I've…read morealso personally used him for my refinance of my personal home. He's also helped many friends and family with their refi's this year. Highly recommend.

Ugh! Waste of time. Don't listen and just shoot a list of subpar properties and most will get your…read morecar stolen. Better to do the search on your own.

Shannon is phenomenal! I reached out to her about 6 months prior to my lease termination date &…read morewithin 24 hours I received listings to start my search. Shannon was very patient, knowledgeable, & always ready to assist.......especially when I kept changing my mind every few days. Ultimately she found the PERFECT community for me to call home & for that I'm very appreciative. Thanks Shannon!!

My boyfriend and I are apartment hunting, his current lease in Frisco is up in January. I recently…read moretoured AMLI Addison and was truly blown away. The apartments themselves are beautiful and modern and you can't beat the location, but the amenities offered onsite really sold me. I am an avid Peloton-er and don't think I will be bringing my bike when we move due to space but the AMLI offers 3 Peloton bikes in the gym! That may not seem like a big deal to most people, but Peloton is top of the line and not cheap, so it really speaks volumes about the property. One of my other favorite things was the arts and crafts room, they have canvases, paint, yarn, drawing material all included. Hoping everything works out, but AMLI Addison is high on the list and hands down the nicest apartment we have toured.

Good experience, very convenient location. The people here are nice and chill. Leasing staff is…read moreinformative and was always there when I needed them. Shout out to Autumn, Kylie and Zach.

Update 5/2/24: The move in process was seamless. 3 days in I had a concern with loud music and…read morethe community mgr, Reginald addressed it right away. The property gives Boutique luxury hotel vibes While there is some final construction going on, you really can't tell. The team is great and generally quiet. I called maintenance for an issue ( I wasn't sure what exactly) but the maintenance mgr, Gerard arrived within 15 min..assessed the situation and determined it was something to pull in the construction lead, Anthony on. These gentlemen were so professional ( even wore shoe covers to protect my new home). The test of an excellent property and experience is mgmt attention to resident concerns and maintenance professionalism and responsiveness...The Lyle checks both boxes. I love it here. 4/24: Service excellence is so important to me and Rana has been truly amazing. Answering all of my questions so I select the best unit for my needs. The property exceeds my expectations and management attentiveness/responsiveness is an indication of how your living experience will be. I can't wait to call Lyle home this month. Thank you Rana for being so patient send helpful

The management of this apartment complex is always quick to harass and accuse you, making your life…read morea living hell and then when it comes time to help, they are totally unwilling. The property manager Abby is always rude, loves to cut you off and talk over you; even going so far as to actively turn her back on you when you are trying to speak and explain things to her. Customer service is non-existent at this place. Further to that they claim to be luxury but that is just a ruse to get you through the door, the apartment building is falling apart cracks and leaks everywhere, maintenance takes their cool time to get to you and take care of any issues you have. The grounds, especially the dog park are atrocious!!! What do they do with the rent money you pay them is beyond me! The carpet in the hallway is extremely stained and dirty, it's never been cleaned in the almost year I've been here. The hallways smell of old garbage. God help anyone who comes to this place. I can't wait for my lease to be up.

AMLI West Plano is no different from any other apartment complex. Do not be fooled…read more When I moved out of my apartment, AMLI hit me for damage to a stovetop which existed when I moved into the apartment. AMLI will ding you on your way out for charges that you should not be held responsible for. Renter Beware!!!

I have loved almost everything about this apartment for the majority of my lease. I got a new job…read morenext to Legacy West, so I had proximity to work, the floor plans were nice and spacious for the price, and besides the sound of my upstairs neighbor stomping around no complaints. My leasing agent Jamie was super helpful and seasoned, but management shifted, and I didn't experience any issues then. It was not until I decided to not renew my lease, as I was missing my friends in Dallas. So I sent my 60+ days notice, and they conduct a preliminary walk through, which I thought was kind of odd as my previous building did not require such an early walkthrough. Not only did they not show up on the day they told me, they moved all my framed art work. My diplomas frame was ON THE FLOOR, while everything else was at a slight angle. I filed a complaint with the front desk, and they notified me that their staff was not supposed to do that (touch your belongings), and they should have arrived at the schedule time. However I have the slip saying when they actually conducted the walk through and the email confirming the scheduled time. Irresponsible and unaccountable. But this brings me to my next encounter. We had scheduled fire inspections, and on one of those days I left my AirPods charging on my nightstand. I come home to find that they are missing and no where in my apartment. I even try to track them on Find My iPhone, but they came up as offline. I sent an email to the leasing office, only to not get a response. So after work, one day later, I went in to the office to ask if anyone has seen my email. They have and suggested I show up the after during lunch to meet with the onsite manager, Stacy. Naturally, I show up and talk with her. She double checks my find my iPhone app, like I don't know how to use technology, and then tells me what happened on that day. She claims that she and the maintenance staff did the room checks together, but she never actually entered the room. Then, she says that my room was the messy room. I pressed her about that because that is just rude. She clarifies that there were boxes every where, because I was moving. However, I haven't started the moving process yet, so not only did she not do her research on who she was talking to, she has the audacity to tell me her staff didn't steal anything, as she can attest by standing outside the apartment. All in all, she suggest that no one could steal AirPods in the 2 min it takes to conduct the fire inspection, BS, and that I should file a police report. The main lesson here is that this building is fine if you can deal with extra noise, but never let these staffers into your room unattended. In fact, I would suggest getting a lockbox and an interior camera. However, for the $1,500 a month I pay in rent, security should honestly be included. Hence, my one star review. Live at Legacy/Metro West if you want a new building with walkability.