I recently bought my car into the service department because I had moisture and what wasseemingly electrical issues. The technicians provided me with what could be the cause of the problem and gave me detailed instructions on how they would repair it. They also provided me with a loaner, so I was still able to go to work and not miss any time. I will continue to use PARK AVE Acura for all of my 2020 Acura RDX service needs. read more

Wallet Sinkhole with sketchy service reps and inexperienced techs. Go to other Acura service centers like Montclair or Wayne.

I was very pleased with the process and delivery of my 2020 TLX. Ivan was transparent with the cost, and we worked everything out via text msgs and emails. I didn't make my way to the dealership until I went to take ownership of my new car, and yes, a trade-in was involved. Adding that I drove from Mercer County, NJ to make my purchase. Highly recommend! read more

Park Ave Acura - 2020 TLX - Car Dealers Near Me - Rochelle Park, New Jersey

It's about customer service, well it should be anyway. I extended a lease and need a new registration, they have the leasing company Power of Attorney on file and can print one out in seconds, I know because I worked at dealerships and we use to do it as a courtesy for our clients all the time. This place refuses to help.... Call Acura financial and go to DMV is what I was told.... Again as a courtesy the MV clerk at the store can print it in seconds and have me pay when I pick it up. Looking somewhere else for the next Acura read more

If I could give less than 1 star I would. Had a deal in place to lease a new car. We agreed on price, terms, everything and I have it in email. Picked out which one I wanted, was told would be delivered mid November. Car gets delivered a big early and then I'm told they will not honor deal in place that if I want the car it will cost more than the already inflated price. Refused to make good even though I was a repeat customer. Was told either accept new price or will be released to someone else. Will never do business with them or acura ever again. read more

I did not enjoy my experience at the dealership and I'd never recommend it or patronize this place again after how I was treated when I spent 20k via a certified bank check. The only good thing about this place is the straight forward dealership fees and the cost of the vehicle. I purchased a preowned Honda Accord coupe. Test drove it around.. loved the color read more

looking for a car. these guys are alrite, but sometimes I feel that I should be the salesperson. never really sold on anything. just given a price as if it's something to be treated lightly vs it being a big life decision/purchase. They are kinda offering me a decent deal and want to play ball. so it seems...Test drove a RDX here but mind you, it's a very busy highway area so you have to be very careful. People aren't considerate in letting you get back on the highway. read more

I leased a 2022 Acura MDX from Park Ave Acura and cannot say enough great things about the experience. Peter Vandenberghe, the New Car Manager, was professional, attentive and honest the whole way through the process. New vehicles are a little more difficult to locate these days and he kept me informed and set my expectations properly. Sales staff Justin Felix and Jonathan Creus were also attentive and efficient in their dealings with me. Dealing with the "dreaded" finance department? A five minute, painless process that was straightforward, honest, thorough AND blazing fast. I could not recommend Park Ave Acura and its staff more highly. They set the standard for how a well-run, customer-focused dealership should be run. FIVE STARS!! read more

try rip u off not honest said my car need 2200.00 worth of work brought to local shop for 150.00 don't trust this place they try make money off u rip u off trust me if not warranty don't mess with them read more

Loved their Saabdealership! Dealt with them through all the ownership transfers and after GM Closed Saab. All told, I probably spent over $225,000 with them on 5 new cars, servicing and parts. However, at the end of June 2019 I got a quote for parts. Called in first week of July to pick them up and was transferred to Park Ave Acura - Parts and was told Saab guys were on vacation. Called next week. Called the next week and the shop had been closed down, not moved to Park Ave Acura and was then told that Park Ave closed them down and NO they don't carry Saab Parts anymore. So much for the lifetime guarantee in parts. Lousy way to end a 28 year relationship. Wasted my time, energy and money with Park Ave. Going forward I'll never deal with any Park Ave Dealerships ever again. read more

I went to Park Ave Acura on Saturday to look a TLX I saw online, unfortunately the car was sold the day before. Mano Gobencion came by and showed me a similar TLX. First thing I asked was are there any hidden fees...he said no " just the price of the car, tax and a doc fee." We test drove the car and I loved it...as he told me before NO Hidden Fees... we negotiated a price, financed through the dealership and I was on my happy way. Thanks to Mano and Jorge for their professional service. No BS like other bait and switch dealerships. This is real review not a fake robot....I will highly recommend Mano, thanks again. read more

I had inquired about a car at this dealership and they quoted me a ridiculously high price. i tried to negotiate w/ them saying that the car is from 2017, that's 5 model yrs old car and that for the same car 2019 models w/ less mileage is being sold at the same price range. The car was sold and the following is the email that Curt Lewis sent me: Hi Jt, Great News!!! We just sold the MDX you said we were overpriced for asking online price of $29,250. I guess our pricing point was correct. Good luck in your search. Curt When i tried to talk to this guy curt lewis manager Chris Mullery. this condescending POS tried to blame me and say that i was rude. I went over my past emails w/ this guy curt, and my emails were not rude, i pointed out that his car was over priced, and that blackbook would not value his car at his price, and that other acura dealerships are offering less. This idiot Chris Mullery wouldn't even let me talk over the phone, he was justifying Curts emails as just fine instead of just saying sorry and that the curt lewis was acting like a arrogant smart ass. the manager was acting like there was nothing wrong w/ how i was treated. Workers follow the leadership of there bosses. If the manager treats customers like crap, so will those who work under him. They sold the car to someone else, ok, who cares, these guys are a acura dealership, you are telling me that you don't have any other cars on your lot that you could sell me? Instead what you guys did is lose my business. This manager should be fired, instead of listening to what i'm saying and take my complaint, he started defending curt lewis email shown above. This is the way these guys talk and treat customers. They are basically bragging that they sold the car, i'm like you should feel proud of yourself that you guys ripped someone else off. I'm glad i didn't go and waste my time at this dealership and have them talk to me over the phone, everything was written on email. so no one can make things up. Let this be a warning to everyone to just stay away from this dealership. they are a scam and are looking to rip you off. Poor customer service. I have also lodged a complaint w/ acura corporation. read more

Rip off artists. They charged me $900 to install a new headlight. I brought them a brand new headlight bulb that I purchased for $119 from Acura.com. The tech claimed that the bulb I gave them was defective and did not work. He threw it in the garbage without my consent, and as a result, I was forced to buy a new bulb from their Parts Dept for $196 plus 2 hours labor to install at $150/hour. Highway robbery . Even worse, the tech messed around with the battery wired connection. When I got home, the car went totally black and would not start. I thought they had somehow activated the Anti-theft system. But after 2 horrible incidents where I got stuck alone at night in an isolated location, with my car totally dead, the AAA tow/service expert figured out that the problem was not with the Anti-theft system, but that my battery was dead because the wires and connections had been loosened. so the battery was dead because it had been tampered with. I will never ever go back to this dealer. I have to wonder whether the technician was very unqualified, or were they deliberately breaking parts to create more business. I am a 75 y.o.senior lady. I wasn't born yesterday. Been driving for 60 years read more

Had such a great experience at this dealership. Curt was friendly, professional and provided excellent service. Will definitely continue business here and recommend it to friends and family read more

Come here to service my cars occasionally. In general, the staff was professional and the facility is nice - with business center, free coffee, fruits, newspapers, children's play room, and comfortable sofas for those who wanted to wait it out. However, I always get a sticker shock upon paying...at $120 per hour for labor, it is pretty steep for any kind of work done here... thus lost 2 stars in my review. read more

The sales folks are pretty unprofessional. We got yelled at and kicked out for taking pictures of the new cars we were admiring. It's just unheard of. The saving grace would be the awesome service department. I have had components installed, and car serviced there many times. They always get the job done right. read more

Avoid this dealership if you can. I had such a negative experience here, I tell as many people as I can to stay away. I haven't had one positive experience with them. I purchased my 2009 mini cooper from them last year. The problems started almost immediately. They wouldn't change out the balding tires on the vehicle. I take the blame for not walking away but I was hooked on the car. Within 1000 miles the timing chain went on the vehicle. I called them and they basically told me I should hope that it doesn't come down to my fault. Thankfully it didn't. Turned out they sold me a car and didn't do any pre inspection. The oil was extremely low, which shouldn't be the case with less than 1000 miles. Getting ahold of them for that situation was nearly impossible. Unreturned phone calls. Then back in may I refinanced my car. I cancelled my gap protection and was told I'd have a refund within 4 weeks. That was July 2nd. I received my check this last Saturday. I had called, and called, and called. When I finally did receive a call back I was told the check was being signed and would arrive within a week. It took two and a half weeks after I finally wrote to the general manager. When the check arrived it had a date of 2 days prior to the arrival, meaning I was fed bullshit two weeks prior. You're their favorite customer when you're looking to buy, and forgotten about the minute you drive away. read more

I purchased a 2013 RDX AWD w/ tech from them over 1.5 years ago. I worked with Moreno Rimmaudo and Dan Schapiro during the car buying process, and they made it absolutely painless. I never felt any pressure to make a decision before being ready; they were willing to wait 2 weeks for me to give them an answer. After visiting other dealerships, I went back to Park Ave because they were the most honest and welcoming group of people. It truly feels like a large team working together with you versus being hawked over by greedy sales reps as you'll find at other dealerships. The finance process was ultra quick, and surprisingly, they already had the registration prepared and plates on the car when I came to pick up the car. I'm not sure if that is the norm at this dealership, but it saved me a second trip to pick up my plates! I would highly recommend them if you're in the market for an Acura! read more

Loving my new TLX. got it less than a month ago. Manny was great. No pressure, he listened and walked away with a great deal. Night and day experience from Ramsey Acura. Haven't dealt with service department yet so fingers crossed. But for now...5 starts!!!! read more

Park Ave Acura - Loving it!!! - Car Dealers Near Me - Rochelle Park, New Jersey

Today I brought in my 2018 RDX for its first "A1" maintenance. The staff was friendly and attentive. The process took about 75mins so the staff drove my wife, daughter, and me to a nearby coffee shop where we ate breakfast while waiting. When the maintenance was complete, they picked us up and our washed car was ready to go. Very easy and actually a good price. Oil changed, filter changed, fluids topped up, wheels rotated and air pressure adjusted, and exterior car wash. All for about $75 in 75mins! read more

I clicked a button on their website to get an internet quote. All it got me was a series of silly questions (where do I live?) and games. But never any numbers. Somebody must have told the salesman Curt the way to hook people is to keep the conversation going. He was replying to my questions, but pretending he didn't understand anything I asked. That is until I told him I was no longer interested. Suddenly everything became crystal to him and he started telling me he needed competitor's offers in writing. Too late! I let him know. Ramsey Acura is much better. read more

BEWARE !!! SCAM !!! They charged me for rotating my tires but I marked the tires before leaving the car and they were NOT rotated. I then checked the oil which they said they changed and it was still dirty. I had to go to another Dealer to have the car serviced. If they are lying about a simple service what else are they lying about !!!! read more

I HATE going car shopping... but the staff at Park Aveune Acura was delight to work with. Just leased a new MDX from Park Ave Acura and it was a actually a nice car buying experience for once. Curtis Lewis was the sales associate who helped me with the entire process and he was friendly, patient answering all the questions and concerns I had, informative and very professional. Wish all car sales associates were like him. It just took few phone calls and less than 30 minutes of negotiating to get a deal I was looking for. Thank you! read more

If I can give them a zero star I really would! 1 star is far too generous for this business. I dropped off my car off for a routine oil change in perfectly fine condition until a few hours after I left I started hearing a rattling noise that they said twice they couldn't figure out but the advisor handed me a piece of paper with almost $1200 worth of work not including tires and rotors, he said I needed this work and I had just purchased my preowned car five months ago but they did not know that, so they thought I was the original owner and thought I was going to fall for their fraud. I had 2 mechanics re-check my car after and the only thing they found wrong was that I had tires that were soon going to need replacing but according to their Park Avenue Mechanics I had issues with everything including my transmission. Do not take your car here! They will try to take your money! I found over 25 terrible reviews online about similar issues! They wrongly charged me for an oil change that was covered under warranty and I had to fight them before the money back. BEWARE OF THIS BUSINESS!!! read more

Got a message from a salesman asking for a call. I wanted to be nice and tell him he can stop calling bc I bought a car somewhere else. As soon as I told him I bought a car he became very angry. The guy kept haggling me to tell him what I paid for the car. He was extremely rude. He gave me a good deal but I got a better deal somewhere else. Initially, I called him back to tell him I was gonna refer a customer to him. My friends and family go here to buy cars. I even helped my friend purchase a car from here last year. I will never go here or refer anybody to this place. They are only professional if they think you will buy from them. I would avoid this place if you don't want rude salesman screaming at you. read more

My car was towed to this dealership for repair due to an accident, because it happened to be the closest dealer from the accident scene. They had it for over two work days without doing anything. Every time I called, the guy handling my case was always impatient. On Saturday he promised Monday morning, and Monday morning he promised me that afternoon, and then Tuesday morning, and so on. I told him I have young children and I need at least a rough time window so that I can arrange for transportation. I didn't realize my acura care program entitles me a free loaner. However this guy never brought up or offer me a loaner until I realized three days later and called to ask. Of course the answer is no, they don't have any available and I'll have to wait until the next morning. Finally, after a weekend and two work days, he called me back with a diagnosis, which is nothing more than what I can tell Myself. The estimate, on the other hand, is ridiculous. For replacing the tire rods of one tire plus alighment, he asked $950+tax to get started with. He also threw out all these other big repair items, saying I might need this and that. In the end, he rudely rushed me to make a quick decision over the phone, which made me very uncomfortable. The next morning I called three other acura dealers and the same repair was quoted back for $450, $560,& $680. I towed my car to the $450 one and they fixed it for me on the same day at the quoted price. He wanted me to pay $120 for their diagnosis which I refused because there was no diagnosis and no work done to my car at all! I'll never ever go back to this place. read more

I shopped between Park Ave and DCH. I was looking for a CPO. The prices of both dealers are very competitive. I eventually bought my car from Park Ave. I was able to close a deal after a short negotiation. There of course a negotiation process but was done with little of no haggling from my sales-person (Nick). Once agreed, it took about 2 hours to complete the finance stuff, etc. Again the process was also completed efficiently. At the meantime, they prepped the car - detailed, wash, fill with full tank, installed carpet etc. The 2-yr old car was like new when I got it. Total in-and-out time was 3 hours. The only thing was, I was not able to get a permanent plate and it's been 2 weeks since I heard from them. I will update the review once that process is complete. But for now, everything is great. Tip: Do your homework so you know the market value range of the car you are looking for, and make sure you know the price point at which you are willing to walk away. The sales people can tell this moment and will act/deal accordingly. From my short experience, both Sales of DCH and Park Ave are excellent. Park Ave just happened to have a better inventory at the time and was more flexible to negotiate. 06/29/2012 - Update So finally I ran into the first problem with the car. It vibrates slightly on speed above 70mph. I scheduled an appointment with Park Ave Acura service. The service center is located in a separate location, roughly 1/2 mile away. It was such a pleasant experience. Definitely better than my prior experiences with BMW. First of all, I was greeted with a very friendly and professional service representative who took my information and description of the problem. Then I was escorted to the waiting area - very clean, with coffee and snacks, tv etc. Wifi was provided. There're kids room and business center with computers and printers. All complimentary. Within 1 hour they were done, and with clear explanation of what work was performed on my car, I was on my way out. To my surprise, they also washed the car as well. These guys are first grade. Great sales and service. Amazing. 4/29/2014 - Update Finally it's time for a number of maintenance work. I ran into a pretty disappointing issue with the service department. As my car was over 60k, I stopped by for recommended service on a Saturday. I asked them to take a look at the brake among other things. The service consultant called me a while later and told me I needed a number of services (5 of them). I agreed to 3 as the other 2 could wait. The total I agreed to came to $460. When I picked up the car, the bill came to $550 - $90 above what I agreed to. I asked the cashier why, and they showed an additional $90 for labor to perform 'brake inspection' - on top of $140 they charged me to 'flush brake fluid' (which I agreed to). The problem was, they were closing and if I did not pick it up (and paid) I had to come back on Monday morning. Not worth my trouble to come back. 5/5/2014 - Update After discussion with their service rep. They're willing to remove the additional charge above. Back to 4 stars. read more

I leased a new RDX here. The sales experience was excellent - I was in and out in two hours, negotiating was fine, and I got a good price. That was a 5star experience. However, when I went to register the vehicle, I have been given misinformation from the sales staff. It was therefor a wasted trip to the DMV, and I need to now contact Honda Trust for a power of attorney. When I called the staff to ask for their assistance and to clarify what information they given me, I was told "that's not our problem, that's your problem". That's a 1 star experience. (Not my first rodeo-this was my 11th vehicle purchase) read more

I worked with a great sales representative at Park Ave Acura named Alfreda Sierra. He was very responsive, a great listener, showed interest in me and my wants and needs. Alfredo was extremely knowledgeable and understood his products and services in great detail. He was very creative - and honest - in offering a great deal for a new car. The sales representative can make a huge difference and Alfredo was one of the best I've worked with. In addition, I thought the Park Ave website was very complete and easy to navigate, and the dealership provided comprehensive and up to date materials. read more

2 different experiences with one being a 5 and the other a 3..,thus avg is a 4 The 3 experience.... Helping my inlaws negotiate and dealt with a Korean American sales guy given my inlaws prefer their native tongue. I go in to close the deal for them armed with my numbers. He gives a reasonable number but not great. I show him my research numbers and he claims his deal is the best. He doesn't try to talk to me directly bc I get the sense that he doesn't want a hard negotiation. I claim DCH offered me a better deal via their Internet sales dept....he said go there as he doesn't believe my claim even though I offered to show him my email. We bought from DCH who stuck to their email quote. The 5 experience I called around the regional dealerships for a 2012 mdx tech package quote and these guys had the best lease deal. Rick Martinez responded to my inquiry right away. He was polite and direct (no BS). He offered me a 'too good to be true deal' as he was significantly less than two others who had competitive quotes. We show up and he stuck to his phone quote...I was shocked but impressed. I expected some games were he would sneak in hidden fees. Not only did he stick to his quote, the paperwork was painless and he threw in a free trifold trunk mat. DCH was beat this time around--they get an honrable mention for integrity and generally very competitive prices. i can't imagine anyone wanting to ever go to a dealership to negotiate given the power of the Internet and vast info on the web. read more

This is the first dealership that I've leased and purchased vehicles from, that is above board and honest. My salesperson Dan Schapiro is excellent. He is forthright and stands behind his word. The price he quoted for both vehicles remained the same at contract and both cars were ready when promised He is a credit to Park Avenue Acura. I recommend him highly. read more

I worked with Jonathan Creus to buy a CPO RDX. I got to the dealership later in the afternoon and ended up there past closing as a winter storm was coming in. Jonathan was really helpful in getting to the numbers that worked and has taken care of getting the paperwork/registration/etc done without needing any of my time. Was a really positive experience . read more

I bought two cars here and then have been getting service on both of them. I find the service excellent in that they are on time, they can handle urgent requests, I can get a loaner with reasonable notice and if i am not happy with something they work to address the issue. read more

Curt from Park Ave Acura made my buying experience wonderful. He was always courteous and professional and promptly responded to emails. He patiently answered all my questions. The service department is wonderful too with a modern building and friendly staff. My CPO car was impeccably certified and it looks like they paid attention to all the details to make it look brand new. read more

Park Ave Acura has really gone down hill. Bought a car from them in 2012, had a pleasant experience, over the years the service department got worse, the last five to six years they don't even give out loaners you have to sit and wait for hours. I went to look at a car and the first salesman never even called back. Then I went to look at a second car with a different salesman and when it was time to negotiate the price because the car was 5 years old with 48k miles and they wouldn't budge at all, the manager of the used cars, Chris Mullery came and wouldn't budge on the price and had a horribly disgusting attitude. He's a real prick. After that I don't want to even go near that dealership. Such a shame this dealership has gone to crap. I have seen other reviews and people have also complained about Chris Mullery and his awful costumer service, they really shouldn't let him around people. Used car salesman manager thinks he's some big shot. I'm not someone who yelps but this experience was just so awful I had to warn people. I will be writing to corporate read more

I wish to thank everyone at Park Avenue Acura for providing us with an excellent buying experience. Thank you, Moreno, Peter, Manny, and Jorge. It is definitely true what they say, "not all dealerships are the same." From beginning to end my wife and I were treated like extended family. Not unwelcome intruders, as was our experience, elsewhere. In addition to the welcoming environment was the absence of the typical sales games and ploys. Not to mention, I got a great deal to boot! And how's this for customer service - when I was told one of the accessories I wished to be added was on back order, Manny offered to drive to my house (an hour away), drop off a loaner, and do it again to return my vehicle. All so that I would not be inconvenienced, a bit. Now, that's customer service. read more

Jonathan was great! He got us a great deal on the car we wanted. Even when our consigner fell through at the last minute, he was patient and didn't hesitate to help us go through the whole process of finding another consigner. I would definitely recommend asking for him if you're looking to get a car. read more

I reached out to Park Ave Acura via their website and briefly explained my situation. Alfredo called me within a few hours and that is when the phenomenal experience began. I had a unique situation and I wanted to explain everything up front and see if there were any options for me even before I stepped foot into the dealership. Alfredo was very understanding and not pushy at all. He did a fantastic job at listening to all of my concerns and I felt extremely comfortable with him. I ran the credit application online and was able to get an approval before I came in, which was one of my biggest concerns. Alfredo and I were in constant contact whether it was through email, phone call and even text message. Alfredo is an amazing communicator and I never once felt out of the loop as to where we were throughout the process. As soon as everything was good to go on the financing side I came to decide which car I would choose. Again Alfredo was extremely professional, courteous, and attentive, but I NEVER once felt overwhelmed or pushed to make a decision. Alfredo explained all of the options, colors and the pros and cons according to what my personal preferences were. I arrived later on in the evening and he ended up being the last sales person there. Even with this he never once rushed me to just choose any vehicle. Even when I was undecided he stated that if needed I can choose a vehicle and he would take care of everything the next day and deliver the car to my house. Luckily I did choose a vehicle off of their showroom and we finalized everything that evening. Right before I left he came down with a red bow and placed it on the car for me to take pictures with and congratulate me on my new car purchase!!! This experience has been the best car buying experience I've ever had over the last 4 vehicles I've purchased. Coincedentally my very first vehicle purchase was an Acura and this solidifies the excellent brand that Acura has, I will definitely refer my friends and family over to Alfredo and Park Ave Acura whenever they are looking for a new car. read more

See all

Went in for third brake light issue, came out with third brake light still not working. I'm going to scan the paper they gave me at the end of my service. Park Ave Acura do not care about customer service. read more

I had a great experience here. Got a better deal on my TL than any other local dealers and they got the color I wanted from another dealer without a problem. Best yet - when I picked up the car, I was in and out of the dealership in 50 minutes - on a Saturday afternoon. The finance guy was not at all pushy and did not try to sell me anything extra. The car was clean and ready for me waiting at the front of the lot when I arrived. My salesman was not at all pushy either. read more