I had the pleasure of visiting the service department at Salerno & Duane. I was really pleased with the level of service I received. Heather and Carrie, the service advisors, kept me updated every step of the way and were invested in ensuring a good outcome. Keith, the supervisor in service was incredibly thorough and left no stone unturned. Grateful to find a dealer I can trust. read more

Service review Was actually fairly pleased with the service here. It seems to be a small operation so the staff are very friendly. And they take the time to explain what they are doing. Definitely better than the service that I'm used to receiving at Toyota. They do have a shuttle service as well as a few seats. And wifi. Unfortunately there are no desks to work, nor are there many outlets. Had a few snacks available + water. read more

Salerno Duane Ford - Service waiting area - Car Dealers Near Me - Summit, New Jersey

Heather in the service dept is exceptional. She provided clear communication about what was happening with our car repair and appropriately escalated our concerns about getting our back car back. read more

Lies after lies told to me .finance manger told me a would get a clean air credit they put it towards my down deposit and didn't tell me . I would never recommend these car dealership to anyone. read more

Was told if I spent 1k+ for my car they would fix problem. Was assured my car would run properlyif i addressed what they said was the problem.. Gave them the ok. Then had to call them constantly daily to find out the status of my car. Never got a return call back to explain or keep me updated on the processes. Their Customer service is shit, and I'm being nice. Long story short. Was charge over 1k and they didn't resolve the issue with my vehicle. Not mad issue couldn't be fixed with my vehicle I'm mad they swindled me out of 1k. Will never return here for service again. If I could give out negative stars I would give them -5 stars. read more

My 2023 F150 was towed here ,I been having trouble with it not starting numerous times They were very nice ,But I was told that the reason the truck goes dead is because ,it has a constant drain on the battery ,and I need to drive it more , Well it went dead after an hour of not running it So does this mean the truck has to run all the time ,So it doesn't die, And do All those trucks in the parking lot have to be run everyday So they keep charged Went from this dealership to Performance Ford The girl was great ,They took the the truck right away ,tested it ,found the battery needed to be replaced ,replaced the battery Reset all the modules in the truck waited and rechecked the truck ,And while we were waiting, an employee came up to me and said , My father has the exact same truck and he lets it sit for days, As she handed me the keys ,she said if you have any problems call me ,This is what a car dealer is all about ,I think Salerno Duane doesn't want to be bothered unless you buy your vehicle from them , And if this is what you get when you have a problem I'll go elsewhere to buy my next vehicle , read more

Let's hope things get better. I have a brand new $70k f150 limited with the extended warranty on it that is supposed to get me a rental while the truck is being fixed (it had a serious electrical problem that stops the front windows from coming down). When I called I was told that the dealership does not respect the national warranty policy and only provides rentals to those that purchased from the dealership. Yes you read that right, they just pushed a prospective client out the front door. Having grown up in summit and seeing the dealership virtually every day I assumed that they must be doing something right, but failing in this the most important interaction they can have with a new client is inexcusable. When I asked to speak to a manager the woman who answered flippantly informed me that the owners themselves would tell me the same thing. read more

DO NOT BUY YOUR JEEP FROM SALERNO DUANE. This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil change, see attached photo/document FROM JEEP!). However, by the time it came to the third year, they said they are not doing that anymore. I pointed out it was in the contract, on their website, and my salesperson, Boris Aguirre, had highlighted this feature to me several times at the sale. How could it be more clear than their own contract and their own website?!?!? They responded that no, they are not honoring the contract. I contacted the new service manager, Paul Bonilla, and he also highlighted they are no longer honoring the contract. The old service manager was very helpful and abided by the contract. I have a text from him that they owe us 3 years of Jeep Wave, but this is irrelevant to the new management. They do not honor their OWN contract. I have uploaded a photo & a document of their original description of Jeep Wave. DO NOT BUY YOUR JEEP FROM SALERNO DUANE. They take your money and then screw you. read more

Salerno Duane Ford - Car Dealers Near Me - Summit, New Jersey

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Beware of this Dealership. I returned my leased vehicle to them before the lease was up in March of this year. At the end of June I received a phone call from a tow truck company, they wanted to repossess the vehicle I surrendered to Salerno in March. Apparently Salerno never notified Ford Credit to pick up the vehicle from their location. I told the caller where to find the vehicle and he thanked me. He also indicated that this was not the first time Salerno neglected to call Ford Credit for a vehicle pick up. To make a long story short, I have been going back and forth with Ford Credit arguing late fees since June. I'm done with Salerno Ford! read more

Today I had the best buying experience ever with Dan and the rest of the team at Salerno Duane Ford. It took literally 40 mins to get in and out of there. Got my 2019 Ford Escape, price I wanted and it had more than I expected. The new features are pretty amazing! I recommend Dan 100% and this dealership. Trust me I went to Bell Ford and Maplecrest and no one could get me the deal that made sense except them. Give Dan a call, you won't regret it! read more

I brought my car from the sales rep Francisco who was extremely nice when taking my money. A month later my tire is shot. I was told to come get it fixed. I've been there 4 times and never got my tire fixed. They are trying to charge me over$600 for 2 tires when only 1 needs replacing and that one is under warranty. They are scammers. Everyone that asked me about this place i said go elsewhere! read more

Came in from Princeton on a lease deal on the F 150. Walked out with a loaded F 150 and not a gaudy Platinum. Sal was excellent and to the point as I like. My girlfriend is next for something there or the Jeep portion they own. I broke my Purchase time record of 45 minutes to 15 with the F&I person Paul awesome. Finally Mike also sales whom is the technical whiz that will take you through the nuances for setup of the ford pass etc because ford has pulled out all the stops in this area and it will take me a few months to get it down because Im not 18 and don't live on my phone. LOL What a great team Sal has there ! read more

I am so completely disappointed. The bad reviews on google are true. I have used this dealership for years. They recently changed management and the dealership is now staffed by rude and incompetent staff. It is so bad that I will turn in my lease and leave for another brand, something I never thought I would do. Even my sales associate jumped ship. I was able to track him down with a google search and will now be leasing a Volvo from him. The service department is dismissive, condescending and incompetent. They caused a problem with my leased vehicle and not only did they blame me for it, but after 3 additional visits, they have yet to fix the issue. If you sales associate is no longer there, you might consider tracking them down and they will confirm everything I just wrote. Oh, and Ford no longer lets other brands buy out your lease, like the rest of car industry. They want to make it as big a hassle as possible to jump ship. Probably because they are changing management at their dealerships. Great product, but now the Ford brand is starting some shady practices. Good Luck. read more

Just bought my 2019 Dodge Durango. I went to three other dealers and non of them did what Salerno and Duane did for me. Special thanks to Shawn the manager, Julian our sales guy and Michael the finance director. They had me in and out quickly. Out standing service. They will be my go to from now on. read more

Salerno Duane Ford - Car Dealers Near Me - Summit, New Jersey

It did take 3 tries but the team was eventually able to identify and rectify the situation. The car is serving it's purpose, without issue.

I negotiated a deal for a New Ford F-150 truck. Part of the deal was swapping out the 17 inch wheels for 20 inch wheels. I found out after he just increased the sticker price of the vehicle without telling me after he handed me off to his fiancé manager. Avoid Salerno Duane Ford and salesman Mark Vax specifically. read more

Came to this dealership after having A horrible experience at all American Ford do not go to that bad dealership please come and check out Bob Montgomery awesome most relaxed detailed sales person I've ever met. Thanks Bob he made this sales experience the most hassle free ever..... read more

Salerno Duane Ford - Bob rocks!!!! - Car Dealers Near Me - Summit, New Jersey

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I have been using Salerno Duane Ford for service for the past approximate 10 years. On a recent attempt to set up a loaner while my vehicle recall and other maintenance was performed I was told that they no longer give loaners to people who did not buy their car from them... That is very sad considering all of my last 3 vehicles were purchased as Certified Used and I had to travel to other States to find the one I wanted. Obviously, I am NOT going back to other states for service. I was under the impression that these dealerships made more money on service then the sale of the vehicle. I guess I have been lied to many times by many new car sales reps. The search is on for another Ford dealership for service. read more

I just had a great experience here with a fantastic sales person. Thumbs up for Bob Montgomery! Reading the other reviews (and having been here for a few hours swapping an old lease for a new one) Bob is clearly head and shoulders above the rest!! I knew what car/model I wanted but still had some questions which he answered well, giving pros and cons for each decision to be made. If you want a Ford and you're in this area I couldn't recommend him more highly- Bob gets 5 stars! One of the sales people answered the phone by basically barking "Sales!" He did seem nice and engaged if you can get past the initial greeting. I also saw a review about service. For what it's worth I got our car serviced here once before had a positive experience with that department also. read more

Amazing customer service ! I was greeted promptly by Joe and he took care of all of my needs. He explained things in terms I understood and did not take advantage of me not knowing about cars. Service was speedy and communication was great through the process. read more

I've had my car serviced before here about 7-8 months ago for the 1st time and they were great. But somehow this time around, I wasn't treated as such. This was my experience: Dropped off my car on a Thursday night since my appointment was Friday, just so that the technicians would be able to start on it the first thing the morning. This was just a simple oil change with "the works" package, nothing fancy. I also asked if they could please check the brakes and call me if they needed to be replaced. Friday afternoon rolls around and I didn't receive a call from them about the status of my appointment, so I decided to call them to check in. From the receptionist Kyle who picked up, they "forgot" that my car was in the lot and they just were now starting to work on it (This was around 1:30PM EST). Around 2:45PM, I get a call from him that my oil change was complete but they needed to change both my brakes and my tires. He quoted me for $600+ for all 4 tires to be changed.....this was INCLUDING a discount?? I've gone to other Ford dealerships with my previous Fiesta and it did not cost THAT much to change my tires. So I only told him that I only wanted change my brakes (since it was under warranty) and asked about how long would it take. He said 2 hours and would call me by EOD when it was completed. Before 4:00PM, he called me again to say that the technician wouldn't be able to finish changing the brakes that day and it should be done on Saturday. I asked him "Why it taking so long? I thought you said this would only be 2 hours?" No valid response but that it would be completed by tomorrow. So, I asked them again that they please at least give me a notification call when ready and if possible, just lock my spare key in the car so I could pick it up without bothering them. Saturday afternoon rolls around and I haven't received a call that my car is done. So I call around 3:20pm only to be told my the sales rep that the service center closes at 3:00pm and that they only do minor services (oil changes, etc) on Saturday hours. Seriously?? I informed him that I wasn't told that they only do minor services and that they closed at 3:00PM. I also informed him that I was told it would be ready on Saturday but I got no call. He only replied that there wasn't anything else he could help me with. Since they were closed on Sunday, I was expecting to get a call Monday morning with my status, but nothing. I called them 3-4 times throughout the day with no response nor chance to leave a voicemail. So even though by EOD I didn't receive any notification that my car was done, I headed over to the dealership (4:00pm). Upon entrance to the lobby, I spoke with their receptionist if my car was done. She said it was and that it was completed on Saturday afternoon. I asked her why I wasn't notified, and she shrugged her shoulders and said that "I wasn't here so it's Kyle who would have the responsibility to call you back." I also asked her if she was present throughout the day at the desk and she said "yes". Then I asked her why no one was picking up the service desk phone after I tried calling today 3-4 times, yet she had no response for me. Just fed up with this lack of total respect, I just accepted the keys and the receipt and left (I didn't owe anything since all services were covered under a current service plan I bought with the car). Keep in mind, with Friday and Monday being a work day and me being without transportation, I had to spend $22 per day round trip to get to work in NYC. This money I will never get back. I don't know how or why I was treated in such a manner after my first time using their service center went so well. I wasn't rude nor demanding of the employees. The service that was requested wasn't complicated and took less time the 1st time around to complete than what occurred Friday. After this encounter and treatment, I'm really weary of ever using their specific site again to service my car. It's rather confusing to have this treatment when the FORD company prides itself on quality, respect, and loyalty. Rather look elsewhere than to be treated like this after I've purchase 2 FORDs already in the past. If you want to lose customer trust and loyalty, that was the perfect example of how. read more

This Dealership is great!!! I would really recommend it. They got us in new car as soon as we got there.

About a month ago I took my Ford Explorer to Salerno Dwayne to check out an emissions recall and agreed to have an oil change and tire rotation at the same time. When leaving I was parked in the last space in the lot, by the street. In the rear of that space was a stop sign,(in my blind spot) which I hit causing damage to my car. An employee of the service department came out and informed me that I was not the first to do this and it had been pointed out to the manager. I e-mailed them and haven't had the courtesy of a reply. A few days after this incident I drove into NY and oil was rushing out of my car. It eventually shut down due to low oil pressure. I had it towed to my mechanic in NJ and was told that my oil filter was not properly tightened at Salerno Dwayne. I am out at least $150.00 for tolls and service. Luckily I am a AAA member and the tow was covered. I e-mailed them , sent a certified letter and have received no response. (I also contacted Ford Motor Co and haven't had the courtesy of a reply). One must wonder about a commitment to customer service when a company doesn't even give you the courtesy of a reply. Chris Smith read more

After a bad experience at another Ford dealership, we went to Salerno Duane in Summit NJ in search of our Explorer. This was the best car buying experience we have ever had. Everyone was upfront, honest and made us feel very comfortable. Pete and Dan went out of their way to make this the positive experience that it was. We will be choosing Salerno Duane for any future car purchases. read more

My sales experience here was fantastic. The sales reps are friendly and not pushy and will work with you to get the bet deal that suits your needs. They even give you follow up calls and emails a year into your purchase/lease. The service department reps are pretty helpful and on most occasions (with the exception of today's bad weather) they are able to give you a courtesy ride to & from a local destination. The maintenance service is standard with any dealership but the reps are friendly enough and they get points for their professionalism read more

Bob Cerza was outstanding. He was efficient, knowledgeable and very easy to work with. I highly recommend him to anyone looking for a new Ford product or used car. read more

Very pleased with my experience here. I was able to easily communicate with staff via email to set up the appointment to have my car serviced & my phone calls were answered quickly. Each person I spoke to on the phone was extremely friendly & very accommodating with when I could drop off & pick up my vehicle & loaner. read more

After a first time experience here I left completely satisfied and happy and will return here in the future! I came in with an appointment to turn in my current lease and hopefully get a new lease and I was able to do so very quickly and efficiently with the help of Dan the sales rep who is very professional and helpful. I had a great experience here it was quick straightforward and everything they said it would be I will be returning customer here in the future for sure. I appreciate the honesty of the employees here and the smooth process! read more

Bad experience with sales dept so I went to a dealership further away. I also tried their service dept thinking I wouldn't have the same bad experience being a completely different dept. Not so. I asked them to perform a simple warranty repair and not only did they not fix it (my service "advisor" told me it was fixed) but they recommended other repairs totaling over $1,000. read more

This review is for service department and not the sale of new cars. Had a pickup truck in for a repair in which Salerno could not locate the part but instead offered to replace the entire transmission for 4 times the cost. We waited a month for the part to come in but to no avail. Finally we picked up the truck and brought it to a local garage to get fixed. He obtained the part easily enough and all is good with the truck. But then we started to get billed for the repair and parts from Salerno for work never done ! So each month we called and stated this was an error and Salerno said they would correct the error billing. Well on month 3 the bill came again ! We called the billing department and left messages twice and they did not even have the decency to return the calls. It was not until we went there in person did we get the bill corrected. But we're really not sure its corrected until we see what comes in the mail next month ! read more

After my experience 8 years ago at Salerno Duane I swore I would never go back there to that dealership or buy another Ford. 8 years later, I just drove away with my new 2014 Ford Escape from Salerno Duane all due to Bob Cerza. What a difference 8 years makes. Bob is easy going, a no pressure kind of guy and made something that I dreaded to have to do a wonderful experience. If you are looking to buy a new Ford, I highly recommed you go see Bob Cerza at Salerno Duane in Summit. read more