I had a very disappointing experience with this repair shop. Communication was poor, the repairs…read moretook much longer than promised, and I was charged more than the original estimate without a clear explanation. After getting my vehicle back, the issue still wasn't fully fixed. Customer service was unprofessional and I felt ignored when I raised concerns. I would not recommend this shop based on my experience.

Highly recommend this place, Great customer service and the work they do is amazing, Especially…read morewhen it comes to diagnosing your vehicle. They also go over the whole vehicle and give you an inspection report via text which include pictures which is phenomenal.

This is absolutely one of the BEST places! Seriously, take the longer drive and go to them! Levant…read moreis extremely honest, reasonably priced, beyond friendly, welcoming, and they don't over charge on labor or mark up the prices of parts. I've used them for years and and never had any issues . Levant is a 10 min drive from jamestown which is worth it instead of getting screwed over by tanners in Jamestown. 2 of my friends tried Tanners and got taken for a ride on marked up parts prices and lied to on priority. Replacing an evap isn't $350 in parts and labor or the emergency they tricked my friend into thinking it is. My friends now goes to levant and loves them. Levant had me drop my travel /winter car off Sunday night and leave my keys in their safe drop box. By noon on Monday they had my state inspection, sway bar link, front brake pads, oil change, and fuel line all done. They also put air in my tires. This place is amazing. They didn't charge me a fortune either. I absolutely love them! It's hard to find honest fast mechanics in the Jamestown area.

Took my car there to have tire pressure sensors installed and they installed them and never put the…read morecaps on. Then I noticed one of my lock nuts were missing off my tire and figured hey I got the key and the extra regulars in my glove box no big deal. They never put the key or my extra stuff back in my glove box. I'm never going to them again not to mention the rudeness of the office and mechanic Personnel well I was there. I noticed all that stuff when I got home but they were not worth the hassle because they would more than likely try to say it was me with how they treated me when I was there.

Nice place and nice people. Nobody seems to be wearing a mask here though. Even the service desk…read morepeople have them around their necks and not over their face in any way. I'm never coming bac

Extremely unhappy with this dealership. My 2022 Kia telluride which was bought brand new, has had…read moreissues since day one. Obviously it's a manufacturer issue but when you own a dealership it's your job to handle the warranty repairs. A few months after owning my vehicle my back up camera and speedometer screen would go black. I was told there was a recall for the dashboard computers but they had no direction from Kia as how to put it in without replacing entire dashboard. It's been two years Now and they still have no answers. Most recently all of the dash alarm and sensor lights have been lighting up on my car, speedometer and RPMs drop. I took a video for them for a scheduled Saturday morning appt and I was told their master technician wasn't in so there was nothing they could do! they still looked at it so it wasn't a complete waste of my time and to no surprise they didn't know what was going on with it because it wasn't doing it when I brought it in and apparently the car doesn't store codes. I then left and waited until it did it again and I drove directly to the dealership when it was lighting up so they could figure it out during active malfunction and they told me it was the back up camera. They explained to me it could be disconnected so it was drivable until the camera came in and could be replaced. I had to leave and said I would come back to get it. When I came back to pick up my vehicle. All of lights are still on, BUT now I have no power steering and it's completely unsafe to drive. They left my vehicle on the lot without calling me to tell me, it was no longer drivable and not to pick it up nor did they offer me a loaner. Terrible customer service they tell you what you want to hear but do nothing rectify the problem. Uneducated and unqualified staff.

My wife broke down nearish to Jamestown and she towed it to Shults. We live a few hundred miles…read moreaway, so we did business by phone. She had a hard time at points contacting them, and they gave us a quote of $4000. Fine. We said we had to think about it. He said they were gonna charge us $150 for looking at it even though they did no work on it. Fine. So we called a company that will ship our car home and called Shults to see if they would release the car to the shippers. Yes, if we pay them $291. Somehow they doubled what we owed!! So, my point is: They do not seem trustworthy.

I found a 2017 Nissan Rogue SL on line for sale at Shultz Nissan for $16,950. I drove 2 hours 20…read moreminutes to see this vehicle. I got to the dealership and the vehicle had a larger price tag with a price of $16,950 posted in it. I test drove this vehicle and inquired about purchasing it. Shults Nissan did not honor the listed price: The new price was almost $2,000 more than the advertised and posted price: I was informed that the vehicle was miss-priced due to an input error. Very poor customer service and very poor business practices

Very honest place with affordable pricing. Chris js a great mechanic and they always try to get the…read morework done quickly without sacrificing quality. This garage is about 5x better than any overpriced dealer who charges extreme premiums for the most basic work.

STAY AWAY!!!!!!!..very dissapointing service and deceptive...They will tell you one thing to get…read moreyour car in there then lie or create a problem to fix. Very overpriced too!!

We have used Charlie for two different issues, and neither of them were large, but they definitely…read moreshowed me his character, which I appreciated. The first time my son dinged some of his trim on his Dodge Charger, which he fixed quickly and at a reasonable cost for the amount of work. The second time was the most impressive! My wife had damaged the fender just a little on our Chrysler Town & Country minivan when she went over a curb. The dealership had fixed the tire, but said that the fender would need to be replaced. I drive over to Charlie's and he grabbed a wrench, unscrewed the bolt, popped it back in and screwed everything back together! Yes... there may have been an underlying broken clip or something which may have been fixed perfectly with a new fender... thousands of dollars! He knew what I truly needed, and it looks amazing and you can't even tell that there was ever an issue! And the amazing part is that he refused any payment! (He won't fix everyone for free, but he knew I'd be back someday... and I will!) Great guy, and he knows his stuff. He won't overcharge you.

Poor customer service. Kicked me out the door after asking for a quote. Wouldnt recommend coming…read morehere. Not worth coming here. Was going to get my whole car done here but the old man that approached me didnt want to even look at my car. Honestly thought it was racially motivated.

The young man who owns this body shop is polite, intelligent and is out to help people. I went in…read morefor a very minor situation on my sons car. He went above the call of duty and we went away very satisfied. Personally imo if you have any car dent, collision , ect. you can trust this guy to be fair and do quality work.

Great place to do business! They seem to really care about their customers and are very…read moreknowledgeable!

***UPDATE*** I was told to email jhigbee@shultsauto.com and it has been OVER ONE YEAR with NO…read moreRESPONSE. Customer satisfaction is not something they care about!!! I took my car in for a recall and made the first appointment available which was 8am. I asked the lady working how long the diagnosis would take, she responded no more than an hour and a half. Once I dropped it off I decided to leave it there. I call back at 12 and no one had touched my car. So an hour later at 1pm they call back saying it was the recall, and that they'll need to schedule another day to fix the clutch on my car. I let that first day off since it's a recall I know it's not priority. What really made me mad was when I booked the next appointment I asked again how long will the recall take because I need my car for work. The lady responded oh those usually take only half a day no more than a day. So once again I scheduled for 8am. I dropped my car off the night before so it would be there when they opened. I hadn't heard anything all day until 2pm when I had to call. The lady knew exactly what was going on with my car but didn't bother to call me. I asked and she said oh yeah they'll need it until tomorrow. I said well that won't work because I have to get to work I'm really confused because you told me this would take no more than one day. At this point she got really rude and said "they don't work on your clutch on a daily basis so it's taking longer than expected to get it out. I can make them stop and just put it back and you can schedule another day" she was very sarcastic with what she was saying. Then, I said no that's fine I just wish I would have known because I have to get to work tomorrow. She was just like nope won't be done. What upsets me is that this woman should have offered up a rental or something so I could get to work. OR the fact I called and she knew right away at 2pm that they weren't gonna be done with my car until the end of the NEXT DAY. She is the only woman working in the ford service department. Hopefully, she was having a bad day to talk to someone so rudely. Customer service called and asked me my experience and I said I would never buy or bring my car to Ed Schultz Ford, and the lady was very sincere and kept saying she was sorry. Haven't heard anything since so I'm guessing nothing happened.