Completely disappointing! Took my son's truck in to assess the transmission. After quoting nearly…read more8k to fix we decided to go somewhere else. BUT then I was charged just shy of $800 just for the assessment!!!! I realize that there time is valuable but this is just plain crazy. Will never use their services!

I'm wondering if their prices reflect a company over charging for insurance reimbursement... over…read more$600 for a rear light assembly is WILD. I checked the dealership for the same part and couldn't get close to that cost. Someone is getting scammed- don't let it be you.

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Unfortunately, my vehicle was unfixable. The team at Auto Fixit were honest and kind while…read moredelivering the news. I was unable to pick it up right away, and they were very understanding. By the time I could pick it up, the battery was dead and I needed air in my tire. Without hesitation, the guys in the shop came out to jump my vehicle and fill the tire. Not only were they kind, but they made the experience of being in an auto shop much less intimidating. Shoutout to B, their shop dog, for the emotional support. They also offered a few places that I could sell the vehicle. Overall an amazing experience.

Amazing and fast service! I would highly recommend Southwest Auto Service. They had fair prices and…read morewere so kind to me. I have taken my car to other shops around Grand Rapids and Allendale area and they are by far the best auto shop.

First time using their services, and wow! I am so pleased! They treat you like family. I made a…read morehuge mess up and put the wrong fluids in my car, they didn't make me feel dumb. They made me feel like family. I will be returning for all my car repair needs!! 10/10!! I would give them 10 stars if I could! Really recommend to all friends and family! Value on top of that, was so reasonable, and felt like a steal for how much they helped me out. Love this place!

The staff was wonderful. The repair was done and the price was under the estimate, so very…read morethankful.

They are very honest mechanics with the mechanical knowledge to care for our vehicles. We respect…read morethem as quality workers and consider their prices fair.

Can't say enough good things about Perrin and especially John. They took great care of my…read moredaughter's car... fair, honest and trustworthy. Highly recommend

I requested a check of my exhaust manifold gasket and the gasket itself to that I was told was…read morecracked or broke by another corporately owned repair shop. What I got was a real diagnosis of a broken exhaust flex pipe and I got it fixed saving myself a good amount of money. I have confidence that I will be bringing my auto back for future repairs. I would not hesitate to say my experience was the best. I've had an auto repair place in years. It was a +1st step in building a relationship that will bring them future business. Good job gentleman thank you.

They helped me find a solution and clearly had my best interest rather than profit as their main…read morepriority.

I began taking my vehicles to these guys in February 2024 after being referred by someone in whom I…read morehave a great deal of trust. Sam is a master mechanic with tons of experience and knowledge. He's a good human being with a strong moral compass, your safety and business are his priority, not profit. He has worked on my Cadillac SRX, my Silverado 2500hd and my Harley Davidson Ultra Classic. I have spent in the ballpark of $15k in repairs between all three vehicles and I wouldn't think of trusting anyone else with my vehicles, they go above and beyond. You will never be overcharged for parts, labor or unnecessary repairs which is rarer than you would think and they are as honest as they come. Over my lifetime I have been screwed over by every mechanic I have had at some point or another, mostly by dealerships and I can assure you the quality of work is much better and much less expensive. If you are looking for a mechanic you can trust with your money and your vehicles, this is the place, I will never go anywhere else.

I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Dykstra was an absolute LIFE SAVER for me. Picture it: I'm picking up my best friend from the Grand…read moreRapid's airport at the start of my birthday weekend (six other people were also coming in). We make a Costco run, and then my battery light goes on. I call my mechanic in Chicago who tells me to get to a service station immediately. I call two places without any availability, and when I call Dykstra they said they would do their best to help. And did they ever! They got my car in right away and diagnosed the problem (my alternator). Their waiting room was peaceful, clean and quiet. We were even able to store the Costco perishables in their refrigerator! What could have been a horrific start to my birthday weekend (aka, dead car on the expressway in 90 degree heat) ended beautifully. I am so thankful for this experience!

David and Annette are great! They are always on top of things and they really get to know their…read moreclients. David provides fast service and does his job well. Plus he guarantees his work so I know I'm in good hands when I go to David's Garage!

From the owner: General Auto Repair read more