I needed help getting to and from my cataract surgery. Patrick arrived right on time each visit,…read moremade sure I was safe and made the entire process almost stress free! Thanks to all.

Poor communication. I suppose it is quite different if the…read moreelder is doing the hiring of a companion, and is aware of the situation, and can make decisions based on that knowledge, or make decisions period. I had no say in when the companion would visit, for how long, or what would happen. Apparently this is standard for Elder Concierge. Had the expectations been presented to me in a clearer, more precise manner- communication- the issues could have been avoided. As someone new to the hiring of a companion, I needed to be walked through situation. So rather than gaining some comfort for my aunt and myself, I am now left with no one for her, and I am extremely frustrated. (The COMPANION was WONDERFUL.) I also cannot imagine I am the only client who has asked to be included in the loop before, during, and after the visits. If you are making the decisions, both financial and otherwise, for a loved one, this is not the place for you.

It's true I only add reviews when I think people should really have that information which means…read moreonly bad reviews. I'm not sure why my experience was so different from the other reviewer but I thought the dr was cold in the extreme. There where five people in the office two of them in training. They kept me waiting for a half hour which isn't to bad except no one was there but me. And then when I came back for the ultrasound they had a man doing a procedure touching my breast without asking me if it was ok or informing me that the procedure was to be done by a man. When I informed the office manager that this had made me uncomfortable I was told,this was the first time anyone had brought it up which was a great way to minimize my concerns. Really if a male doctor needs a nurse when working with breast tissue why wouldn't all the same issues apply to a male doing ultrasound?

This was my best experience with a medical professional. He was calming, kind and inquisitive. Went…read moreabove and beyond to make sure tests I needed were covered by insurance before they were done. His care in figuring out my problem was so appreciated.

What a great experience! I had to drive a bit, but this place is fairly new with very nice, updated…read morefacilities. I went for a mammogram, and it was painless. (Not a word that is normally used with this procedure!) Check-in was a breeze. I didn't have to wait to be called back for my appointment. I was given the option of a warm gown or regular one since the weather was hot outside. I felt very well-cared for, and I had my results in less than two hours (the girls look good!) Highly recommend.

Had nothing but a good experience giving being sick. From the check in to the short wait in the…read morewaiting room. The nurses and doctors were caring and thorough! Was in and out in reasonable timing. The build is new and clean!

I had an MRI done hear yesterday....I was nervous but these people made me feel so comfortable!…read moreCheck-in was fast & easy. I had my lower back & neck done. My technician, Adam was great! He was professional, knowledgeable & very very helpful. He kept checking in on me, via microphone, the entire time, which really made me feel relaxed & safe!!! I left thinking this wasn't so bad at all & if I had to I could do it again...as long as it was here! Thanks AMI for making my experience a lot more tolerable!

These people are awesome. Both my son and I have had to have MRIs in the past month and both times…read morethe staff was very friendly and helpful. My son had to be sedated because he is claustrophobic and they ran the iv and got it on the first try (which is something we have had issues with in the past.) Today, I had to have an MRI on my neck. I got to use their larger MRI machine because I am a bit claustrophobic as well.

1st time visiting here and the staff is really friendly and they like to get to know their…read morepatients. They are committed to getting you healthy.

Eagle Ridge Medical Center / Dr. Mentz / D. Coca - If you like long waits, minimal hours of…read moreoperation - no weekends, incompetent staff, 3 days for return phone calls(when their phones work), very expensive office visits (really expensive) only to be refereed to other expensive specialist within their expensive group (because they actually do not perform any simple procedures within their own office, then go ahead and use this hahaah doctors office - it won't take you long to see that what I am telling you is the truth. So go ahead and have nice old Dr. Coca listen to you, do nothing and charge you $190.

The care was wonderful. The doctor was kind, caring and explained everything very well. I would…read morerecomend them anytime!

Excellent service!The receptionists are fast and friendly, the nurses experienced and the owner…read morewas super helpful.

Receptionist was cold and couldn't crack a smile. The staff in the pre/post area were nice. The…read moredoctor was great. Unfortunately, they couldn't tell me when my follow up appointment was scheduled. Was told that someone would call me. Surprise, surprise. No phone call. So, I called for three days in a row and couldn't get anyone to answer my calls. After waiting over an hour, I hung up and called the voicemail for the doctor. I left a message saying that I needed to schedule my follow up. Someone did call back but because of my surgery, I couldn't get to the phone fast enough. No message. Today I started calling at 7:55 and got a live person. She told me that my appointment was scheduled already. Had I not called continuously, I would not have known when it was. I would not have shown up. Pretty unhappy with the outcome.

Surgery schedule through Panorama Orthopedics with a surgeon about to retire for July 3…read more Rescheduled to July 10. I could not get the center to respond for several issues. First, the preauthorized charges I had questions about. Second, they couldn't decide which meds I should or should not stay on. Third, I had questions about what I'd heard about the unreported pelvic exams on women during surgeries and wanted to express I was not giving consent. I couldn't get anyone to return calls and I left plenty...until the very last minute. I just went off the meds completely because no one called. Someone from billing finally called. Got decentish info on the SA stuff. I had plenty to prepare because I'm all alone. Had a to join Care.com to figure a ride, find a driver, prepare meals ahead of time, expensive RX to pu, Leg cushion to elevate purchased, etc. Just a lot of arranging the house, getting it all set up so I'd be organized and set up for success. Got to surgery and was all prepped to go when the surgeon came in and asked what we were doing today. When I told him he said, uhm, no. HUH? I repeated what I KNEW we were doing. This is his last day of surgery and then he's retiring. Acts like I'm trying to super-size my surgery! Goes nuts! Runs in with my folder and shoves it in my face. READ IT! It says nothing about this other. I'm lying there trying to stay grounded before the inevitable trigger reaction hits. I was shaking. He storms out and is cursing and pacing on the other side of the curtain, saying all manner of baloney. Comes in and I advocate for him doing the part of the surgery that he specializes in, the reason he was referred. I take the hit and say, I'll just go to the next guy for the rest. He's still apoplectic. Finally the anesthesiologist comes in with management. Says, we don't feel like you trust us here. Uhhhh. LOL I say, look. I get it. It's his last day. He's slammed. But, I know why I'm here. If you can get your surgeon on track, I'm fine. I understand about the other three issues, but they are non issues at this point. If I felt that way I wouldn't be here. I tell them it was a lot to get here and I'd rather he just do it. It's his last day. He says, nope. Sending you home. I tell him. I've explained as best I can. I'm trying to advocate for myself. I've told you that I have other surgeries following, but they want this one done first. This would put everything out of whack. But, ultimately I don't have any of the power or control. He laughs mockingly and says, YOU HAVE ALL THE POWER! Uhhhh. LOL In that case, let's proceed. No. LOL. He brags, we know lots of surgeons, we'll just reschedule you in a couple of weeks. I ask what about all the money I'm out. Like the driver? He says, she's your sister. And, that's when my lie is out. As part of the SA stuff they recommended that you always go with family because you don't want to low-hanging fruit. If you have family there you are more protected. My new driver friend says, We're sisters in Christ, so put sister. LOL. So, I did. Now I have to tell the truth. She's not my sister. We said that for protection. I am actually paying her. He is furious, but says they'll pay her. Storms out. Within minutes I am having everything stripped off in the fastest manner ever. I'm sitting there crying saying, I feel like I'm in trouble. No, you're not in trouble. It's fine. I ask, how are we paying this lady? She gives me her business card and says to email her the receipts. I ask, what about my prepayment. Do I need to go to the front desk? No, it's already been refunded. No, it certainly was not and I had to fight for months!!!! Months! Even Wells Fargo said it wasn't fraudulent. So, I marched down there and the gal finally refunded it. I asked about the interest since they lied about it and tough donuts. I asked again about the $125 and the original gal that's card I had came out. This all happened last July. I still haven't seen it. I keep getting the runaround. We're medical, so it's hard to refund this. Tough. I'm still out the interest, the RX costs, over $100. I'm out the $77 x 2 for Care.com, the Amazon leg thing. WTHeck. Called Panorama within the first couple of weeks and the billing gal had it all figured within 90 seconds. She said when they rescheduled your surgery all the information wasn't input. That's the problem. They refunded their portion same day. No call was ever returned though I did ask to speak to management. No surgeon was ever recommended. At one point the gal offered me a credit to the facility for the $125. You have got to be kidding! I think not! There is zero accountability here. It was by far the most unprofessional experience I have ever had the displeasure to live through. They didn't give a rip about the trauma, about the inconvenience, the cost. Avoid at all costs!