I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

WiFi Pros give you the support you need to keep all your connected devices working. They set me up…read morewith an Eero mesh system in my house. Recently I had a device that would not connect to my home internet. After spending hours on this products tech support line, they could not get my smart sprinkler controller connected to my mesh network. I was left with no other option until I asked WiFi Pros for help. They came out to my home and solved the problem, my smart sprinkler controller is back online. It was a complicated solution and there is no way I could have handled it myself. WiFi Pros gives you excellent support.

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Two stars seems accurate although they are trying really hard for 1 Star. Their tier 1 phone…read moresupport takes a beating. Thursday: System was only downloading @ 1.5 MB. Called (35 min on hold) and I had already done the whole unplug things & plug them back in. I told them that but they wanted to walk through things again. I humored them. As it was 9 pm I was told that they couldn't fix it until the next AM Saturday: 6pm I call and selected- call me back when it's my turn. 7:30 I call and am on hold another 10-15 minutes. Support asks if anyone has called me. I say no that's why I am calling you now. Let's get this fixed. Support can't help fix it and someone will give me a call on Monday. WTF?!??! This company is terrible. Internet connections are like water & electricity these days. People use these things 24/7. UBB, get your act together & start supporting your service 24/7, not just M-F 8-5, when I'm @ work!

They finally came out after multiple complaints. The guy said we got a signal but said that it…read morewould not be a good enough signal (even tho the tower was only 3 Miles from us). The service tech was extremely nice and that earned 2 stars back. It's funny tho because he called because he could t find us because they had our address wrong...so how did they really know we didn't have service hmm?! Horrible! We were excited to set up service and scheduled services with them. Almost a week later and they were going to come out tomorrow. Well we get an email saying their engineers decided that they could not service our area after multiple people (Amy, Shawn and one other) said that our area was serviceable. Their excuse is that we have a "Hill" in the way! THERE ARE NO HILLS AROUND ANYWHERE! They didn't even come out to check to see if they could get service out here. They wouldn't even try!! They don't value customers at all!!! There are no large building or trees around us either. Bottom line is they didn't even try. It's a conspiracy of antitrust law in our area.

unreliable at best. I can't rely on it for work-family and life. Well intentioned but poorly…read moreexecuted as an internet provider.

AVOID. A few years ago they had great speed and…read morereliability, as well as good customer service. Now outages and slow speeds are increasingly common and customer service is non-existent. I don't know what happened and I don't care. There are better options.