They did a great job with my recent surgery. Everyone was helpful. Everything was clean. They did a…read moregood job explaining everything that was gonna happen throughout the process. I would recommend them for anyone needing the surgeries they offer.

Quality of care so many complaiints nobody does there job people sitting around while people…read morewait hours in emergency room . My husband was bleeding after a cut finger from a lawn mower accident and was told sit and wait. He got blood all over the floor . I finally told the desk do something.

I am highly disappointed in how they treat their patients. My husband scheduled a wellness exam…read moreyears ago. They billed him for an office visit instead and charged money. He tried to dispute it, but they didn't want to listen to anything. He left the clinic for good. I was not smart enough to listen to him. After 12 years of being their loyal patient and even bringing my mom and kids there, I scheduled a wellness exam for my daughter. The doctor was talking about allergies and other issues, even though I didn't want to go on and on about it and had to tell him multiple times that we know how to deal with that. Park Nicollet double charged me for a wellness and an office visit. After I tried to dispute this unfair charge, they turned me around. Very disappointed. I am leaving the clinic together with my family members. Hopefully you are happy with my $226 bill, because it will be my last one for you!

Went well Very nice…read moreplace to go they treat you real well. I highly recommend I've been there for a lot of years and I wouldn't wanna be anywhere else. They really care about you and thank you for asking. I love to brage about them. !!!

I was on LSD and the police came to check me up, everything was normal, the ambulance for some…read morereason got called by the un educated police, they gave me anesthesia and I started getting angry because why are you doing that to me if I have not even been aggressive in the first place which made me angry. They then tied me to the ambulance bed even though the ambulance was not needed at all, I woke up in the hospital. And I really needed to go piss and I was tied up. A nurse came after calling repeatedly for someone to attend me. Then I asked her if I could go pee, she declined and I said in anger that "I will pee here on the bed I'm tied up in then". She brought a container and sexually harassed me while making me piss as I was tied up without my consent. There is something truly mentally ill about white people I have come to realize, truly. Y'all are the scum of the earth and blk folks aren't that great either but at least they have something called a heart, but white people are truly mentally soul less, and that is not a good thing, yall are disconnected from the actual infinity called all there is was and will be, the one that your man made up books gave a name to as "God". Call me racist all you want but I have truly come to this realization that white people are the scum of the earth, then come blk people which aren't any better ofcourse. May yall rest in hell in this life and beyond then beyond.

I am extremely concerned about my experience at Mercy Hospital Emergency Department Coon Rapids…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

Front desk lady older, short gray/black hair bob style is no help. Came in with c-diff severe…read morestomach pains and she was very short asked for id cards. I had the ones on my phone off the health partner app and she said it wouldn't work. I asked her how do I enter in my insurance then. She said I don't know on the app. Tried to do so and said what should I click here. She said I can't see it. I stood there trying to figure it out and she said you can have a seat. Didn't make eye contact once. Very cold and disappointing. Not the front desk service one would think they would get (even a little bit) at a hospital. The doctors I have seen here have been great to me. I have never been treated like this at a doctors office

Dr. Matusin is the WORST doctor. I called Walgreens to renew my prescription, they needed to…read morecontact the doctor. I went to the clinic the next day to pay my copay & told the front desk that I wanted to change my primary doctor. They said I had to make an appointment with a doctor and then request them as my primary. Dr. Matusin heard this and denied my medication refill. I found this out 5 days after I called Walgreens. I called North Memorial & asked why my medication wasn't filled. That's when the lady found the note from Matusin. She couldn't believe it. She said that she had never had a doctor do that. I HATE Matusin for that. I will NOT see her again & I WILL tell everyone I know NOT to go to her.

I wish that the State of Minnesota would step in and force Park Nicollet Clinics to answer their…read morephones at each separate clinic location. Overview: a.) I cannot use a Health Partners "My Plan" online account to make an appointment for my child. b.) I also cannot make a phone call to Health Partners or Park Nicollet Clinic to get an appointment for my child. c.) My child cannot use their online account "My Plan" to make an appointment for themselves. d.) No Health Partner patients ages 13-18 can reach their clinic by phone or online, to make a medical appointment. 1. Park Nicollet calls are currently answered through one phone number 952-977-0300. 2. When you call to make an appointment, you go through phone mail for 4 minutes all to come to a final message saying they are experiencing a high level of calls and are no longer accepting any calls. 3. The phone message ends with a message to direct you to make your own appointment online. To do so, you must set up a patient account. To do this you must have a valid Health Partners Patient ID. 4. My issue is that I was naive and spent 3 days calling the Health Partners- Park Nicollet Clinics phoneline and held the line listening to messages until I received the disappointing message - "Due to a high volume of calls Park Nicollet cannot take calls or messages". The prompt told me to make an appointment online. 5. I did set up an online account for my child. After setting this up I learned that I still cannot make an appointment because of a new 2022 law that gives complete medical privacy to children over the age of 13. Park Nicollet's solution is to deny all appointments and message ability from every patient online account that they have between the ages of 13 -18. While adult patients are able to use an online account to make appointments for themselves, parents of children or teens aged 13-18 are left with no ability through their "MY Plan" online Health Partners Account to make a medical appointment. 5. I did not give up. I used my own patient online account to message my caregiver on 11/28/2022 to ask for an appointment for my child. I was sent this message. When sending this message, the clinic already knew that they were not accepting phone calls. "Hi -We apologize for the inconvenience. We can only address questions regarding yourself through your MyChart account. Please call the clinic to discuss family members if your relative has signed a verbal disclosure form that allows us to discuss their medical care with you. Otherwise, please have the patient contact us directly. For any referral request, this would need to be done through a billable chart visit or making a phone/video, or in-person appointment with a provider. Thank you, Nurse Triage Line HealthPartners & Park Nicollet" 6. Naturally, I became frustrated. I called to complain to Health Partners. I was told I had to call Health Partners IT Department and request proxy access to my child's account. I called for this on 11/29/2022 and was denied because my daughter was at school, and not present to give verbal approval. I called on 11/29/2022 with my daughter home from school and I have been told I will receive proxy access. I am still waiting for their IT department to get around to that. Large Medical companies like Health Partners should not use a high volume of calls as an excuse to not answer the phone. The fact that they have insolated every single call through one switchboard that eventually tells every single caller, they are not taking calls is crazy. I believe this endangers public health, and I really worry about my fellow neighbor or elderly person that lacks ownership of a computer or may not have Wi-Fi access, or the skills to manage their Health Partners My Plan. Health Partners has forgotten about these patients and has created a closed system that leaves patients with no choice but to show up in person at urgent cares or emergency rooms when they cannot see their general doc

Clinic is OK, good location and fast check in. I do not care much for the nurse practitioner who…read moresees my son every time, though. I keep forgetting to pick somebody else every time I make an appt. I feel like she does not listens and don't respect my position about certain shots (flu and HPV). She only cares about convincing me and my son of why he should have those shots, especially the HPV. If as a mom I do not care about that shot you as a medical provider should respect that. Period. And just for the record, my kids are all UP-TO-DATE with all the mandatory shots.

We have had 2 babies at different locations. Mercy was a calm and helpful group of nurses and docs.read more

When you enter, you are welcomed by a dragon of a human being who yells at everyone everywhere and…read moremakes you feel bad and apologetic for entering what is apparently her lair. If you are able to make your way past her safely (while her co-workers shudder with embarrassment), then the care is OK, but the attitudes vary wildly depending on who you get. Two of our daytime nurses were absolute gems, so helpful and kind. Totally loved them. Thank God for them. It seems like the grumpiest nurses are placed on overnight shifts, which is just wonderful when you are exhausted after having just had a baby. The food is totally wretched. The rooms are a bit depressing and need to be updated after a decade of use. Bottom line: some very kind and caring staff in a so-so facility, but also some real grumpy grumps.

Went to meet with a specialist and I'm always impressed with every person from the front desk to…read morethe lab work and all the way through the appointment .I feel like the people working there and the medical staff all care about patients as individuals. I've been happy with the care I've received.

From entering never having been here before to post procedure was a great experience. All parties…read moreinvolved in my care were kind, informative and caring. A good experience.