I've experienced the Allina Emergency Department / Urgent Care, been treated to the charming staff…read morein the lab and seen my rheumatologist at Allina Health - Plymouth / WestHealth. I'll never forget the excellent care for my very bad migraine. The nurse checked my records and sized this mess up quickly. I had a migraine infusion just 6 days prior that was not effective. With a change of one of the meds in this cocktail I did get relief and was able to go home and sleep. I can't say enough able the nurse and the ER doctor who took such good care of me. The rheumatologist was very smart and took an excellent history. She had my labs done a week in advance. This made it possible for her to be definitive in this visit. She pick up on clicking in my right knee, that does hurt often. Allina has their act together. Allina Health Plymouth has become my preferred place for health services.

The clinic staff is *so* friendly. The receptionists seem really to enjoy their job, the nurse was…read morefun and funny, the lab tech told me a really heartwarming story about a 3-year-old she had to poke. Dr. Hasan is an excellent clinician. The doctor I'd been seeing for over 20 years retired a few months ago, and I was really nervous about making a switch. I came out of this appointment feeling more heard and understood by Dr. Hasan than I had been feeling for the last few years with my old doc.

I have been coming to this Park Nicollet since I was little. The quality of care here seems to…read moresurpass anything else I've experienced. The doctors are highly knowledgable (besides the urgent care doctors) and the nurses are always so very friendly. I usually go to family medicine, as my primary Doctor is an absolutely god send (he knows just about everything and is will to try everything to make sure you're doing well). My only complaint, is that their urgent care doctors are absolutely horrible. They always seem to be in a hurry and act as if you're bothering them. I went in for an infection in my hand after being bitten by a cat (if bitten by a cat visit a doctor immediately, they can be life threatening), the doctor came into the room and had the audacity to say "it's infected, put some antibacterial soap on it." That was it, he left. I then visited a different urgent care, in a different network, and got the appropriate care needed (ended up being a level 4 infection that needed to be drained and pumped full of antibiotics). So, will I be back? Yes, because although urgent care here is awful, I rarely visit that side of the clinic anyway. Everything else is absolutely phenomenal!

Went to Urgent Care at Park Nicollet to get an antibiotic for a ear infection. Waited 30 minutes to…read morebe seen. All of the check in Staff were very kind and one Receptionist went above and beyond to make sure we had everything we need to be as comfortable as possible while we waited to be seen. PA-C McGown was patient, kind and extremely informative on some other questions we had not in regards to the reason we were actually there for. She listened to our perspective and understanding of my partners medical history, and took my partners thoughts into consideration. All in all it was a great visit, Great PA-C, Great Staff.

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

The light skin lady at the front desk at check in who is working Monday the 22 at 1045 at night is…read morerude and disrespectful. she doesn't listen. she lied and said she did my sons vitals and she did not!!! She is talking about patients to other people at the front desk to another worker. It's ridiculous how these kind of people are working with people in pain and that need help . Usually I absolutely love west health and will come here over anywhere else. This is hands down the most uncomfortable and terrible experience we have had. She needs to go do literally any other job!! I have to give it a 1 because it makes you but if I could it would be zero. Even the respiratory nurse decided to do help us, apologized and did his vitals in the chair because he is unable to walk. how are we supposed to trust someone in health care that lies directly to your face!!!!