The customer service was super. I did have to wait but overall they were nice. The place is cleanread more

I was cancelled on twice and my phone calls were often not returned for a few days. Then, after…read moreconfirming three times that they were in network with my insurance, I was billed by my insurance immensely as apparently they are out of network. Very creepy lighting and was uncomfortable being there by myself. Did not allow anyone in with me.

Poor scheduling, service, and rude staff…read more December of 2022 I switched to a gynecologist who was at Englewood hospital. The physician was great and suggested the hospital for my mamo services. She also recommended that I have an ultrasound as well since I have dense breasts. Called this location and it was difficult to schedule my appointment. Arrived for my appointment time and I had to wait. Even though I had a RX for mamo/untrasound and scheduled it that way, I was told that I would have to come back later after lunch for my ultrasound. There was a woman crying in the clinical area since her test results showed something and she was being sent to another location immediately to see the specialist. This stranger was so upset about the test results and having to go to the hospital or another location. I was not happy about the rudeness of the staff and the fact that they could not do my ultrasound but was still thinking of the upset woman and thought I should get the ultrasound asap. I changed my work schedule and agreed to go back in the afternoon for my ultrasound. Fast forward, thankfully my test results were ok. My insurance company did not pay for my ultrasound since they deemed it as unnecessary. The hospital just kept sending me bills. I spent thousands of dollars out of pocket to pay for the ultrasound. The radiologist recommended continued ultrasounds and the gynecologist I went to at Englewood hospital left to go practice at a different location. I changed practices for my annual visit and this morning I went to my mamo at Valley in Mahwah. It was easy to schedule my appointment, the receptionist and technician were very nice and I was done in 20 minutes. On my way home I thought...ok I used Englewood hospital one year for my Md/mamo/ultrasound and I learned by my poor experience...even though this location is within a mile from my home, I will travel to Mahwah for my mamo services.

This review details my experience during a scheduled mammogram appointment this morning at the…read moreEnglewood, Journal Square location.Prior to the appointment, I received at least three phone calls, the last of which was a request for permission for Englewood to obtain my previous imaging records from another center. I granted this permission, and was informed that the images could take a couple of days to be released, which would delay the review of my new exam. However, the appointment was confirmed to proceed as scheduled, having been booked a month and a half in advance.Upon arrival, I found the front desk staff to be friendly and efficient. After changing for the exam, I was attended to by a technician who provided me with additional paperwork. The technician indicated a section of the form with the word "SPANISH." As I do not speak Spanish, I filled out the paperwork in English. Despite my clear communication of this fact, the technician continued to speak to me in Spanish, which I repeatedly indicated I did not understand.During this interaction, the technician inquired whether I had brought my previous images with me. I attempted to explain that Englewood had requested these images and would be receiving them shortly, as communicated in the earlier phone call. However, the technician interrupted me, stating she would not perform the exam and instructed me to get dressed.Feeling uncomfortable and confused, I requested to speak with a manager. The technician directed me to the front desk, where I explained the situation to the manager. The manager confirmed that my understanding was correct and that the exam would indeed be performed that day. Due to my discomfort with the technician, I requested that another nurse or professional accompany me during the exam.The exams were performed, though an hour had passed since my initial appointment time. After completing the exam, I proceeded to the fitting room, where I encountered at least two other patients waiting. The same technician approached me and loudly asked, "Thielly, are you Jewish?" When I expressed my confusion, she elaborated, stating that "Jewish heritage is more prone to x, y, z."This incident raises significant concerns regarding patient privacy and professionalism at this establishment. All my private information had already been provided through online check-in and during my interactions with the staff. The blatant disregard for confidentiality and the lack of sensitivity in handling personal information are unacceptable.In summary, my experience at the Englewood, was marked by disrespectful and unprofessional behavior, as well as a significant breach of patient privacy. This facility must take immediate action to address these issues to ensure a respectful and secure environment for all patients.

Beware the third-party billing department -- I paid my copay (thank goodness I had a receipt), yet…read moreI still received follow up text and email messages that there was a balance owed on my account. Signing back into my account, it showed a balance -- EVEN THOUGH I HAD PAID IT. I called the third-party billing agency and they said my account still showed a balance . . . even though THEY could also see that I had paid my copay 2 weeks prior. New Century Imaging itself is great -- clean, efficient, easy to schedule. But look out for being double-billed.

I've gone to New Century Imaging in Oradell on multiple occasions for various tests for about 10…read moreyears and they are phenomenal. From scheduling, to pre-registering, wait time to be seen, the actual test, the staff's professionalism, and everything in between. I 100% recommend this facility for all of your imaging needs. The availability to book very soon is a very important factor to me and on multiple occasions I've been able to get in next day. I had the pleasure recently to have Amy as my ultrasound tech 2x and she is absolutely wonderful. Her professionalism and personality put me completely at ease.

I have been going to this center for my entire adult life and have only had positive experiences…read morewith the staff, their knowledge and their professionalism. They are now offering live screenings, which means you go home with your results. You have to wait in the office about 90 minutes after your procedure is complete, but to leave with peace of mind and results is priceless. I highly recommend their services.

Staff was not concerned at all that there wasn't enough parking and I almost missed my appointment…read more They could care less about me. The waiting room has so many people, you have to stand. I'd much rather have gone to the old Valley Hospital or another facility. It's easy to do on this website https://www.valleyhealth.com/services/diagnostic-imaging

I came here yesterday as a walk-in because I needed an Urgent Care facility. I read Yelp reviews…read moreprior, and was hesitant to even go in since reviews warned about ridiculously long wait times. I called prior to going in and spoke to Aphrodite, who was very helpful and told me that if I got there within a half hour, I would probably have about a 30 minute wait. So calling ahead may be a good bet to see just how much the wait would be for a walk-in. Upon arriving, I was given all paperwork quickly, signed in using the screen on the wall, and true to prediction, I was in a room within 30-45 minutes, which is better turnaround than I've had with an appointment at certain places. The waiting room is also stocked with magazines (and not with just medical pamphlets/medically themed magazines), which I always find helpful for passing the time. The nurse who saw me was lovely and extremely helpful, the doctor (or NP?) was in shortly thereafter, and my prescription was dialed in immediately to my pharmacy. While it was just a first experience, it was a good one, especially since Urgent Care can be so difficult to know what to expect. It may not always be this way, considering I came at 2 PM on a Thursday, but it was still a positive experience.

After waiting weeks for an appointment where they do walk-ins they had me wait one hour in the…read moreempty and silent waiting room and then 30 minutes in the exam room only to have the doctor come in listen to my breathing and stare at the laptop. Since my appointment they have sent me 5 emails, 11 text messages and 1 letter in the mail. To clarify that's what they sent me AFTER my appointment because they sent me more before the appointment but I deleted those messages and emails. They are out of their minds that is an harassing amount of communication I find it to be so aggressive egregious and disgusting I will never return and I will write a review everywhere I can and also complain to my insurance company. DO NOT GO HERE

This place is the absolute BEST!! The Doctor who administered a contrast MRI was sooooo careful to…read moreexplain precisely what he was doing, and how he was going to eliminate risks of complications. Top-notch professionals!! Furthermore, on my way to the appointment, there was a massive accident on the highway that rendered me 40 minutes late to my appointment. The staff, recognizing that these events are out of our control, did everything they could to move things around so that I could still make it in to receive the MRI. I cannot praise this facility enough!

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

On August 7th, I,, was scheduled for an MRI of the brain. During the preparation process, I was…read morecalled in by a nurse (or staff member) to have an IV line inserted. While she was attempting to insert the IV, I experienced an immediate and severe nerve pain--a shock-like sensation radiating to my middle finger. This pain has persisted since that moment, accompanied by tingling and discomfort. The nurse remarked that she had never encountered such a reaction before. She made multiple attempts to insert the IV, and during one of these attempts, the nerve pain occurred. Since then, I have continued to experience ongoing symptoms.

Just an update as per Steve K response to my review to call to discuss further…read more I m doing this to protect other patients of the ongoing misleading hidden fees they are charging for services without telling the patients. And giving you the impression it is a copay n just sign the Pin pad. Someone returned my call. Said she will have someone from the Rockland location call me back to discuss further. A Teacy Lia called and upon my explanation I was giving since 9/3, she said, I already signed for the service n cannot refund me my money. She can make a note in my file I do not wish thst service. When I reacted, she then said, oh, I said I will see what I can do. Lies, lies, lies. She is claiming no one will never mislead me there. Am I a fool to be stressing myself out for a refund if I agreed and understand what I am signing for. Once again I explained to her, I signed because I asked the question if I have a copay n the rep said , " yes" $40.00 sign the pin pad. Unfortunately, we trust these ppl without double checking to make sure no hidden information. I thought I m signing to acknowledge a copay not an additional service that my insurance does not cover. I dont need any additional services. I m clean. Tracy was rude to me n told me I am lying on her staff. And she bluntly refused to give me my refund. She said, I can take a lawyer if I find one to represent me. Upon arguing with her, she slammed the phone down on me. Yep, this is the type of service you get after your money is being taken from you wrongfully... She even said, you dont need to come back here for the service. Yes, these are the kind of people LHR have on their team to give customers service/patients satisfaction.... I hope people are reading my reviews n make wise decisions. Do not sign anything without checking. Copay ask them to bill you. I learned my lessons. I will never pay anyone again copay. I will let them bill me because what the employee s of LHR in Rockland is doing to patients. Not telling us the truth. This location are misleading patients. Not sure if it is a requirement how to approach these additional services to get money from patients. 18 Squadron Blvd, New City. Do not trust them. Nice workers, but there is something behind that nice approach that patients are being mislead by. Be smart, n wise. Do not sign anything without reading or questioning. I might not get my money back as stated rudely by Tracy Lia; But thr this review i will save a lot of $40. Dollars from being taken innocently from patients.

DON'T If you're thinking of going to Nava Health Montvale,…read moreNew Jersey don't ! If you have a serious medical condition like a chronic autoimmune disease that you need help with DON'T go to Nava!!! if you have some optional cosmetic type of health issues then you could probably put up the logistic nightmare that is Nava Health. Look out for the old bate and switch.

I scheduled my first visit at Nava in Montvale 2 weeks ago. The center is sooo beautiful and clean,…read morethey offer so many services. The nurse practitioner Carolyn was very thorough going over my medical history and I was very comfortable with her! The nurses Elisha and Sharon were so nice as well, they explained step by step what we were doing, especially during the WAVi scan (a very cool tool they use to monitor your brain activity that was a lot of fun). And then Kristin at checkout was sooo helpful explaining to me all the next steps and answering all my questions. They also do iv therapy, massage therapy and much more, can't wait to go back!

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

Incompetent Service and Unethical Billing Practices…read more I had an awful experience at ImageCare. They didn't follow the doctor's prescription correctly and missed half of the MRI order for my face and neck, only performing the orbits scan. After realizing their mistake, they contacted me to apologize and assured me that they would correct it at their cost. However, they went ahead and charged me twice instead. To make matters worse, they didn't ensure prior authorization with my insurance before the MRI, causing the insurance to deny coverage. Their negligence and lack of communication have cost me significant time, money, and stress. I'm now fighting with both the clinic and insurance for what should have been a straightforward procedure. This place is only interested in squeezing money out of patients, regardless of health or wellbeing. Save yourself the trouble and go elsewhere. Now they blocked me from adding anymore reviews at google. Definitely, I'll file a complaint through state medical board and every other agency that deals with this issue

I took a star off because it kept giving me an error when I tried to set up an online appointment,…read morebut it didn't tell me why it wouldn't go through. I was running errands and decided to just stop in and make an appointment. Everyone I interacted with was super friendly and helpful! They explained that my type of imaging needed to be cleared by insurance and they had a specific wait time for that - which is probably why the website wouldn't let me make a next day appointment. When I came in for my appointment, I only had to wait about 10 minutes before I was brought into the main MRI room. I came in for an ankle MRI, but I have other medical issues that warrant bi-annual brain MRIs. I'm used to a metal detector in front of the door and having to change completely. It was weird for me to have them take my word that I didn't have any metal on me so I didn't have to change and my purse was just casually put on a nearby counter top. So I wish they explained that more to me in the moment. The techs were super friendly and the process was over quickly. I highly recommend this location!