While my mother is no longer with us, I was so incredibly grateful for Elesio and her care team…read more The time was crazy difficult, she initially entered for skilled nursing rehab, later was medicaid bed, hospice, then, well passed. Every person we interacted with were amazing, kind, professional, compassionate. My mom was a high maintenance client, but they were firm but friendly. I will forever be grateful for the team at Elisio that made those months that were stressful and scary...for both of us, bearable. The receptionists upon entering the building, always bright and bubbly, always on point, juggling residents, visitors...all the things, with smiles and amazing energy. The NAC, CNA's RN's, rehab personnel, and the case managers, ....so kind and knowledgeable, I had incredible conversations with accounting - never a fun call, but they just worked with us, helped us, guided us, and were truly there every step of the way. Nobody wants their family member in long term nursing care. It's hard, but sometimes there are just no options, and Elisio was absolutely the best option.

My husband and I live in one of the six-plexes on the eliseo campus and just love it here. It is…read morealmost a year, and the friends, the amenities, the care and kindness are wonderful. We are so very glad we made the decision to move here, and so are our adult children, who feel confident that we are safe and well.

My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.

I don't understand all of the negative reviews here, unless folks don't understand the difference…read morebetween a skilled nursing facility and a spa. The staff are incredibly professional, hardworking, and caring, and the place is kept very clean. They really work to get patients to regain independence, and we're so grateful for the care our mom is receiving after being released from the hospital for a stroke. She's responding well to her therapy, eating, and making friends. This is everything we hoped for. The staff communicate well with our mom and us.

Did not clean my mother's bathroom despite mentioning to staff, left her sitting in wet, soiled,…read moreand cold bedding. They also did not do blood draws when it was supposed to happen, contributing to the severity of my mother's condition. During a visit my mother was agitated, paranoid, and had dilated pupils. She tested positive for amphetamines and barbiturates, neither of which would've came from her prescriptions. Precious was also extremely defensive in our meeting with the social worker. No accountability or promise to do better, just deflect and defensiveness. Please take your family anywhere else. Now that my mother is out of this places, they can't find her stuff. Not once were we asked to pick anything up, they just don't have it. It's seriously disappointing. While waiting, staff is making jokes about ignoring the call light for room 208, while it beeped and beeped for well over 20 minutes. Like seriously do better.

"IT'S ALL ABOUT $$$$$$ ~ NOT IN THE RESIDENTS/CLIENTS BEST INTEREST"…read more { Take the $$$$ and Run } "AOID" this facility @ all costs!! Management @ all levels, top to bottom, lacks the true sincerity of Quality health care for their residents. "They Talk the Talk...but Never Walk the Walk" * phone calls aren't returned * hallways smell of urine * laxed security @ the entrance * lack of urgency by nurses, aids, assistants when the bed buzzer is pushed. * personal wheelchair was never found. * patients aren't helped during meals * food isn't guaranteed to be served warm * found 1 room disgusting... with suspected mold. * failed to utilize proper equipment to improve the illness. +++++ MOST UPSETTING +++++ MY BELOVED MOTHER RECENTLY PASSED, SHE PAID HER MANDATORY FEE IN FULL & ONLY UTILIZED 9 DAYS IN THE MONTH! WHATS DISTURBING, UPSETTING & COLD HEARTED..IS THE FACT THIS FACILITY WILL NOT PRO-RATE / REIMBURSE HER ACCOUNT TO BE USED FOR THE FUNERAL! In conclusion ~ this is.. in no means, a quality professional place for loved family members. Avoid & seek a more reputable Family Care Facility.

The staff were kind and patient and caring. They were very responsive, and the PT and OT techs were…read morevery knowledgable. However, the reasons I gave only three stars were the pretty unpalatable food and the horrendous bed. I begged for a different bed because I had just had back surgery but I was told all the beds were the same: loud when raising or lowering and felt like lying on large pieces of cardboard with no padding.

My mom is there as a temp rehab resident after a major surgery 3 months ago in which this has been…read moreher third care facility since. Everyone here has been so accommodating, her level of care has been top notch. She wasn't high maintenance, but if her call light was depressed for any reason they were there very quickly. The facility is clean and her wing (for temps) was quiet, and they make you feel at home. I had a couple other options, but I'm glad my mom ended up at this one. I could come and go as i pleased even late, so it was convenient. The rehab/gym room was organized and clean, with everything needed to get residents there strong enough to go home. The couple things I would change is adding a recliner in the rooms (or as an option.) I visited her every day almost all day at times and the chair there is uncomfortable. I did buy a lounger camp chair which helped, but a recliner has always been available if a frequent visitor needed it at other facilities. Also she had passed her PT/OT with flying colors fairly early but had to stay weeks longer due to a fistula and TPN so she needs to be urged to get up which I do when I can be there while unhooked from her IV. Her pains started up, that weren't there when she *had* to get up to exercise (and progress reported) so I know it's from her laying there. I think encouraging capable temp residents to get up some even if it's not in the gym could be an added benefit and less need for hot patches. Lol I was a little confused on how to monitor her progress. Other places, a doctor would come in almost everyday to check on her so I could get an idea of discharge planning and what my level of responsibility would be once she's home. I didn't know taking her to a doctor for follow up was possible myself/or necessary since it was always done for her (or my dad who was in and out of care/rehab homes for months after a stroke) since we couldn't take them anywhere ourselves. Also i wouldn't be able to since her doctors are 2 hours north. So just a heads up to anyone who was clueless like me. Other than that, I can't complain. It's nice and quiet, and welcoming. Many food/shopping options a short drive away (and Whole Foods/metro market ) and a 24 hr fitness which i belong to that was just 10 min south in Lakewood. Although she's ready to go home (and so am I), it'll still be pretty sad to leave. At 86 she can complain and will in a heartbeat to me, but she hasn't had many here.

Neglectful care of cancer patient with an ostomy bag that burst over 10 times while in care there…read morefor around 2 weeks. Delayed response to assist in cleanup. Patient was moved from this facility by St Joes Hospital. They changed his food to puréed when not indicated by doctor. Lost all his clothes when he reentered the hospital for chemo. Lack of care coordination and responsiveness to family and patient.

I toured this facility and was so impressed with the staff. When you entered the facility it's…read morewalking into a sunny day very airy and bright. The layout and amenities are above and beyond. I would highly recommend this facility.

What a shit show. My Mom is there for recovery after an ankle surgery. If you don't call before…read moretheir receptionist leaves at 5pm, you cannot get through to your loved one!! They refused to give me her direct room number so I could by pass this ridiculous situation. I live out of state, and worry about her. Unfortunately my day winds down usually after 5pm. This place is short staffed, and the phone situation doesn't make me feel good about Cottesmore at all. My Mom says they treat her well, and the staff does their best, but how would I really know with this hit, and miss phone call issue. Terrible, just a terrible policy with phone calls, having to always go through their connection desk. Oh the nurses stations never pick up.....ever! Was just on the phone to the "nurses station" it rang for 13:45 before I hung up. Terrible.

This facility has been sold and is now Gig Harbor Health and Rehabilitation. Staff is great,…read moreprofessional, knowledgable, caring. Clients are treated with respect and care. The CNA's are great with transfers and lift assist and helping their clients with daily routines. Call lights are answered in a timely manner by all staff. The kitchen prepares very good meals and desserts while substitutions and extras are easily ordered through a client's CNA or the on staff nutritionist. Laundry, Housekeeping, and Maintenance do a lovely job of keeping the facility absolutely clean and working well. Admissions, Social Services, and Nursing Staff will make time to talk with you and answer any type of concerns your family or loved one may have. Therapy, OT, PT, and Speech are thorough and very knowledgeable. Short term rehab clients will like the 5 day a week therapy sessions geared to restoring strength and abilities. Daily checks of rooms by lead staff adds a quiet confirmation that your loved one's health and safety is taken seriously.

Horrible care overall. Some of the nursing staff are fairly nice but it can take hours to get…read morecare. I wish I had chosen a different facility.

All in all, a very pleasant and satisfying experience. It begins with the initial greeting by…read moreMargaret, who is friendly and efficient. My knee surgery rehab was led by Nolan, who was obviously skilled and knowledgeable, as well as patient and encouraging. I was very happy with my results and would gladly recommend to anyone.

I needed to have therapy for my weakening hips The therapy I received has been terrific. Katlynn is…read morea true professional who listens to my concerns and acts accordingly. this is a first class operation. the front desk is managed by a. very professional and pleasant woman.

Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

My wife and I are 92 years old. Last July we determined it was time to go into senior living but…read morestill live independently. There was no doubt that Merrill Gardens offered exactly what we needed. While our living is totally independent, We have care available whenever we need it. The people are fabulous. We found immediate friendship in every aspect. The employees and the residents made us feel right at home. The dining room is unbelievable. We can select from a large menu. We can eat anytime of the day we choose. The food is of the highest quality. On the main floor is a large living room where we all gather for events. Entertainment is provided often. And it is entertainment of the highest quality. We were extremely apprehensive last July before we made the move. But the apprehension is totally gone. We love this place. We are truly at home.

I went to check this place out for my mom and was very impressed. It is clean and friendly. It had…read morebeen recommended to me by a real estate agent, whose husband is a fireman and knows all the different facilities around. She told me that he had seen them under duress and the Staff still responds very well.