I called Mr. Appliance for help with a Viking refrigerator that would not stop leaking. They were…read morethe ONLY company available to service my appliance in the area. And they were able to make me an appointment within 2 days!! First and foremost the fact that they don't try to rip you off with a service/diagnostic/travel fee is amazing. Their fee is $99 and if you have the item repaired by them they take that fee off your final cost of repair. I received excellent communication before they even began service. Larry, the owner, called the day before to verify details of the services needed and who would be coming. On the day of service I received a text with my service technicians name and info as well as a photo of him. The service techs Eric and Jared arrived on time, wore masks and booties as well as used rugs to keep the areas clean. They were very thorough with inspecting my appliance and making recommendations as well as researching options. I am very pleased with the service I have received so far and will not hesitate to use them in the future for my other appliances!

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

AWFUL. Two terrible experiences. On more than one occasion, I was stood up in regard to even having…read morean appointment. The appointment was confirmed twice beforehand. Terrible customer service over the phone. I was hung up on and verbally disrespected. There are numerous other appliance services in the Harrisonburg area. I will never refer anyone to Kunz. Nor will I be having them do ANY repairs for me.

He was horribly rude the first time he came out. He was early and had an attitude about waiting for…read moreme. The last thing I wanted to do was call him again but several months later I had the same problem with my dishwasher. He fixed a faulty wire that wasn't snapped in correctly and accused ME of taking the panel off and moving the wire. He never admitted any fault; It took him 5 minutes and cost $75! CALL ANYONE ELSE BEFORE CALLING HERE!

Scott (who answered his own calls) went out of his way to respond quickly to check the washing…read moremachine at my rental house in Harrisonburg--at a time when others were having me wait a week, two weeks, three weeks. He came at the appointed time and diagnosed the problem (I was not there; my tenant was.) He called me later that day to discuss it with me. Since it would be an expensive repair for an inexpensive, older unit, he suggested I buy one rather than have him (or anyone else) fix it. He also explained carefully what was wrong. He was always very pleasant and professional. It's hard to find a workman who communicates so well and so quickly! I can't imagine how any experience with a repairman could have been better, especially in this post-COVID world. I will be hiring him any time I need help with an appliance!

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

Our dishwasher installation by George and Jim was great! Very professional and wiped down the…read moreappliance after installing. Definitely recommend them.

Scheduled repair on non working dryer for next day, tech did not show up in time window so I called…read moreDavis Appliances and found they had my wrong address and phone number. I gave the dispatcher my correct address and my cell number. Apparently the Davis person took the phone number from the phone display - I called from my work phone which is the number the tech had and he couldn't contact me. So after I sorted this out he came to me during the later time frame. He needs parts to fix my dryer, that is fine. I had not heard from David about the followup visit, so I HAD TO CALL DAVIS late morning the next day to find out about my dryer repair. They did not prioritize me and now I have to wait three more days to have a functional dryer. When I contacted Davis today They STILL DID NIT HAVE MY CORRECT PHONE NUMBER - which I gave to them twice over the last two days. There are other repair services, use them. Davis Appliances in very disorganized, you will not be happy.