I should have read their reviews before hiring them…read more I had a very disappointing experience with Matt's Appliance Service. I spent $550 on icemaker repairs, and the problem was never fixed. They initially diagnosed the issue and replaced a part, but the icemaker stopped working again within two months. When I called them back, they said another part was needed. Each visit came with an additional service fee. After the second repair, that part also failed within a month. Right after their second visit, the entire refrigerator stopped cooling, not just the icemaker. I had another guy take a look and they confirmed it that the refrigerator was damaged. At that point, I already paid them about $550 and was being charged repeatedly without a solution and left my working refrigerator good for nothing. They messed up other running functions too. So I had to replace the refrigerator entirely. I am not doing business with Matt's Appliance Service ever and would not recommend them to anyone. The repairs were ineffective, costly, and they damaged a working entire refrigerator when I asked them to fix my ice maker.

Just don't. Does not stand behind work. I hate leaving bad reviews...but Matt's cost us a lot of…read more$. I should not have listened to him.

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

Mark was very professional and fixed our dishwasher in a few minutes. He took time to explain the…read morerepair and gave us terrific advice on the proper care and maintenance of the appliance to ensure it will run a long time. I highly recommend Mark and Mr. Appliance.

AWFUL. Two terrible experiences. On more than one occasion, I was stood up in regard to even having…read morean appointment. The appointment was confirmed twice beforehand. Terrible customer service over the phone. I was hung up on and verbally disrespected. There are numerous other appliance services in the Harrisonburg area. I will never refer anyone to Kunz. Nor will I be having them do ANY repairs for me.

He was horribly rude the first time he came out. He was early and had an attitude about waiting for…read moreme. The last thing I wanted to do was call him again but several months later I had the same problem with my dishwasher. He fixed a faulty wire that wasn't snapped in correctly and accused ME of taking the panel off and moving the wire. He never admitted any fault; It took him 5 minutes and cost $75! CALL ANYONE ELSE BEFORE CALLING HERE!

Scott (who answered his own calls) went out of his way to respond quickly to check the washing…read moremachine at my rental house in Harrisonburg--at a time when others were having me wait a week, two weeks, three weeks. He came at the appointed time and diagnosed the problem (I was not there; my tenant was.) He called me later that day to discuss it with me. Since it would be an expensive repair for an inexpensive, older unit, he suggested I buy one rather than have him (or anyone else) fix it. He also explained carefully what was wrong. He was always very pleasant and professional. It's hard to find a workman who communicates so well and so quickly! I can't imagine how any experience with a repairman could have been better, especially in this post-COVID world. I will be hiring him any time I need help with an appliance!

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

When critiquing a business it's not about the problems... all businesses have them. It's how they…read moreREACT to problems that is important. I had a good lesson in that with Davis recently. We had a large appliance fail that needed to be brought back to the shop for repair. No biggy. However, it sat there for weeks... and here is my one word of caution: if they take your appliance, make sure they know they have it! They are focused on in-home repairs and actually forgot my refrigerator was there! But, as I said, it's how they reacted that is important. Once we figure out the reason for the delay, Davis got on it right away and managed to get it back to us the next day (which happened to be the day before Thanksgiving). I've been using Davis for many years and will continue to do so.

Our dishwasher installation by George and Jim was great! Very professional and wiped down the…read moreappliance after installing. Definitely recommend them.

We've called Keith's Appliance Repair every time we have an issue with any of our appliances. He's…read morealways very responsive and has gotten everything running properly again. He has great advice on keeping things running and in in order. We've been very pleased with his service.

It took Keith a few days to get here because he's so busy, but he showed up on time for our…read moreappointment and fixed my washing machine. It didn't take him long and he charges a fair price. I detest how we have a throw away society nowadays and am so glad my ten year old Maytag could be fixed. We need good repairmen like Keith. I was very pleased with his service and highly recommend him. I hope I don't need him anytime soon for other appliances, but will definitely call on him when I do. --Kathy Kehoe, Strasburg