As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

Four Winds Chimney is amazing and stands out as a leader in the industry. The entire process is…read moreprofessional, efficient and worth every penny. Our fireplace looks brand new and works and feels like a new unit. Very happy customer here.

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

Disclaimer to start ... Review based on 3/4 of completed service…read more Inspection process: 5 of 5. Very comprehensive to include a camera inspection of the flue & inner parts of the chimney. Execution of the agreed upon scope of work: 3 of 5. Scope of work included the install of "Full Cover Flat Lid Cap." To date, majority of the scope of work is complete with the exception of installing the cap. Satisfied with the workmanship done so far. The cap hasn't been installed & company is still waiting for delivery. 7 Months into this project when the cap dimensions were taken & I have to arrange for a 2nd install date. Company Warranty Policy: 1 of 5. In order for the company to honor any warranty re-work, the customer has to buy into annual inspections. Based on that, I can't give a full throated recommendation to a neighbor to use this company again

Four Winds Chimney came out to inspect the two fireplaces in the house. We had not had them…read moreinspected since we purchased the house a few years ago. The technician, Mike, was outstanding as he recommended that I sit down with him to watch the inspection of the fireplace and explained in detail the images as they crossed the screen. Mike also inspected the chimney on the roof and the vent for the oil-based furnace in the basement. Mike provided me a complete report with pictures, and he went over his recommendations. I am having them come out to perform some repairs that were needed.

When cleaning our gas fired fireplace I noted what looked like water had been dripping into the…read morefireplace. Four Winds Chimney came out to examine the fireplace and the chimney and found cracked flue tiles. The technician, Jon, provided us with a complete report including pictures of his findings. We had Four Winds Chimney do the repairs. The work was superb and everyone involved was professional and courteous. I highly recommend Four Winds Chimney.

Andy Smith and Chris Banker cleaned our chimney ahead of the 2024-2025 heating season. Chris has…read morecared for our chimney needs for decades and we were delighted to meet Andy. Andy showed the same care, professionalism and friendliness that Chris has always extended to us. They inspected and cleaned the chimney and clean out, leaving the area immaculate and addressed our safety questions about our older model coal stove. We wish Smith Expert Chimney Services all the best, and are thankful we can rely on your company for the future! Jennifer & John L - Geneseo

Bill was great to work with, very knowledgeable and did a great job with our projects. I really…read moreappreciated him being available when some of the larger companies have a tendency to be severely backed up. His prices were also very reasonable. Would definitely recommend!

Had chimney inspected after purchasing older cottage with massive fireplace. Inspection appeared to…read morebe thorough. It was visual on outside and a video camera was passed up to top of chimney and 360 degree views taken of the entire course. Only problem was a frozen damper. The inspector did not go up on the roof to examine the "H" shaped cap. Three months later, I made my first fire and got completely smoked out. Confirmed that damper was open. I called inspector, explained that it was very windy when the downdraft occurred. After several text exchanges, he blamed the problem on the cap. I asked if he could take another look at the chimney and never heard back. I don't necessarily blame Parker Chimney Sweep for the smoke filled room. I gave them 2 stars because they never followed up with my concerns AND because I had a house full of smoke and a report that said "Clean and safe for use."

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

We appreciate the quick and friendly service! We depend on the gas log set that Steve installed a…read morefew years ago to help heat our old home on cold winter days and it wouldn't ignite. Steve came right away to troubleshoot. He ordered parts and we we were back to using it in just a few days. We are looking forward to our next installation!

Terrible, charged way too much to do nothing. Said l needed new remote, called Finger Lakes…read moreFireplace and they simply put in new batteries.