Great service and knowledge from both gentlemen inside showroom; great selection wood stoves, both…read moregas / wood inserts and fireplaces to choose from... very accommodating,,, service technician was great in our home, and was immaculate in cleaning up after installation ...i highly recommend going to see them

Avon Stove & Fireplace Company has installed two wood stoves for me in the past two years. They are…read morevery knowledgeable in the products they sell and great to work with! The customer service is great, the installs are flawless, and they will gladly answer all questions and help you choose the product that is best for you. They will charge you the base price for the install and then charge you for additional services/parts that are needed after the install unlike other companies that will charge you ahead of time for unneeded parts/services and not refund you for them later! I highly recommend these guys and their products! Thank you Avon Stove and Fireplace Company! -Brandon T, West Sparta, NY

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

Disclaimer to start ... Review based on 3/4 of completed service…read more Inspection process: 5 of 5. Very comprehensive to include a camera inspection of the flue & inner parts of the chimney. Execution of the agreed upon scope of work: 3 of 5. Scope of work included the install of "Full Cover Flat Lid Cap." To date, majority of the scope of work is complete with the exception of installing the cap. Satisfied with the workmanship done so far. The cap hasn't been installed & company is still waiting for delivery. 7 Months into this project when the cap dimensions were taken & I have to arrange for a 2nd install date. Company Warranty Policy: 1 of 5. In order for the company to honor any warranty re-work, the customer has to buy into annual inspections. Based on that, I can't give a full throated recommendation to a neighbor to use this company again

As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

I recently had to have a repair done to my gas fireplace. My technician Kyle was terrific. He and…read morehis helper technician were on time, professional and very respectful of my home. The repair was done and they didn't leave until everything was working correctly. I was able to enjoy my fireplace over this brutally cold weekend. All is working fine and I would highly recommend this company if you are looking for excellent service and great people who really care about providing exceptional service to their customers. By the way my Chihuahua Carmen is grateful she can relax in front of the fireplace again!!!

DO NOT EVEN GET NEAR THIS PLACE!!!! They are dishonest, unethical, and unresponsive when you have…read morea problem with their products once they place them in your home, you can forget that they will provide service for for them. In fact the person I spoke to on the phone, denied all responsibility for the problem I am having, but said he would put me on list in the pile of other requests waiting there, and when I asked for more info, hung up on me, and when I called back. refused to answer the phone. I have called there intermittently since I bought the top of the line wood stove for $4000.00 which I have to have cleaned 4x a year because it becomes obstructed with creosote every 2 months.

Very nice show room and a great selection. There were some issues with installation and had to do…read moresome unexpected prep ourselves but loved how it all came out. Gail Leess-Pittsford, NY

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

We had Isaac install a solar voltaic system. The system came with a performance warranty. I have…read morereason to believe one string is under performing. Isaac tech came out to explain they no longer install these systems. I keep getting promises about a return call, that never materializes.

If I could give Property Care by Josh a BIG FAT ZERO I would. I live in a Townhome Community and…read moreJosh Property Care was awarded this year's Landscaping contract. OMG they are beyond terrible! Not an ounce of quality, the employees are quick and dirty with a get the hell out of dodge mentality. All of the lawns are covered in mounds of clippings, they go so fast on the riding mowers that half the grass is missed and left uncut. They do not have push mowers so the backyards are "mowed" with a weedwhacker! They blow grass clippings into gardens that homeowners have mulched and landscaped themselves, they weed whack and shoot the clippings onto homeowners vehicles parked in driveways, garden beds are left like trash, no mulch, no shrub trimming. Totally Unbelievable for a company that has been around 40+ years. A 12 year old neighborhood kid could do a better job for $10 bucks a yard vs. the $80,000 contract that Josh was awarded.. Sorry guys, but you SUCK!!

They mow RGE Substations…read more Poor job always leaving piles not blowing or trimming, place used to be kept up well. Not so much anymore, totally trashed the neighborhoo!