When I arrived at the facility at 2AM my vehicle was parked in a very dark and unsafe area. I immediately enetered my vehicle and drove home. When I arrived home I discovered the passenger side of my vehicle had been severely damanged. Park N Fly denied it happened in their facility yet paid my deductible. I recommend walking around your vehicle anytime you use their facility but be prepared for push back if anything is wrong. I suggest walking into the facility and have them escort you to your car no matter where it is parked becuase they don't seem to take security of their guests seriously. read more

See all

I was concerned after I booked due to the low Yelp ratings, but we had a great experience. We had to wait for the shuttle for less than 5 mins both ways. We arrived at 4:30AM, and the valet + shuttle service made the experience with 3 kids under 5 as painless as possible. read more

As a very regular user of Park N Fly at YVR, I had my 2020 Honda CRV parked there in December 2025 as we were out of the country on vacation. I assumed that my car would be taken care of and protected. Upon returning a week later, I was horrified to find my car absolutely destroyed on the driver side. The on shift manager apologized and explained that an EVO driver had smashed into my parked car. 3 months later, having to deal with ICBC and in excess of $20,000 in damages, I finally have my car back. It's worth noting that NOT A SINGLE PERSON from Park N Fly has ever contacted me to apologize. If you think that your car is protected in a secure lot, think again! I will never use them again and will instead park in the regular long term parking at YVR. read more

Park'N fly Vancouver is fantastic! You leave the car at the curb, and it is ready for you upon your return. The drop off and pick up at the airport is very easy to find. The office is run very well. Jade Campbell, the manager was especially helpful to me, as I had trouble with the App. She took matters into her own hands and was so friendly, professional and helpful. I would not park anywhere else at the Vancouver BC airport. read more

The service to and from airport terminal was prompt. My car was secure and ready on return

overall, this was a poor experience. Staff are not friendly or informative. Upon arrival at YVR, I called as instructed so they could get my car ready by the curb. I couldn't use the automated system as there were some issues. I spoke to a live agent and she had trouble finding my 'access code'. after finding me in the system, she said okay we'll see you soon... get the shuttle back to their location on Miller rd and she doesn't have my ticket handy. I give her my copy, she charges my card and hands me a receipt. This is where she should have had the decency to tell me about the PIN on the receipt so I know what to do to get out of the lot. no communication from her, not even a thank you when I paid. in the future, I will go back to using a local hotel and their parking and shuttle service. read more

BE AWARE! DO NOT TAKE CARE OF CARS! Clean 2019 Blue Volkswagen Jetta was dropped off for 7 days. We were given back a car that was covered front to back in bird poo and thick brown rivlets of liquid and then covered in a thick layer of heavy dust. We were shocked at the condition of our car. They moved both passenger and driver front seats, which states there was more than one person in our car. We opened the trunk and on both sides by the back lights were 2 separate wasp nests growing, and full of alive and dead wasps. ALL OF THIS IN 7 DAYS...WHAT CONDITION WOULD OUR CAR BE IN IF LEFT LONGER. We had to take the car to be detailed and buffed because the bird poo has acid and was baked into the clear coat from the sun, and the brown liquid was sticky and we couldn't remove it. Pictures provided...open and zoom in. Location is not trustworthy. I 100% DO NOT RECOMMEND THIS LOCATION! read more

See all

Drivers will trash your car. The drivers messed up all the buttons and had everything cranked up and on. INCLUDING MY PART TIME 4 WHEEL DRIVE. Drove my less than 25,000km truck in 4 Hi on DRY pavement. When I confronted them they just passed blame on to me, saying I did it. But you have to be in DRIVE to fully activate the part time 4x4. I had physically just received the truck not even 5 minutes prior and had not left the spot where they left it for me! So they turned in on with everything else, left it on and then drove it in 4x4. Causing unnecessary premature wear & tear to my truck, and damage that I now have to get checked out. The gas tank is also much lower considering they "barely moved it." The desk clerks called me a liar, accused me of wrecking my own vehicle, and said it was "probably a mechanical issue with my truck." The truck that's not even 2 years old, has less than 25,000km, that was just in for its routine maintenance not even 3 weeks prior to leaving it with them. On top of it all, When I got home, I l also discovered a new scuff on the back of one of my side mirrors. I'll speaking with ICBC & bringing it in to a mechanic tomorrow. read more

They need to fix their pick up service. I called for shuttle. When it arrived, there were too many people so 4 of us couldn't get on. Despite the fact that I was first in line. (Driver stopped well short of the stop) Driver said "don't worry. There is another right behind me". The one right behind him drove right on by, completely empty. read more

Easy and friendly! First time using this awhile ago with an Evo. Parked Evo behind another Evo, went in to ask if I needed to pay for the shuttle, a nice lady at the desk requested my Evo license plate that I'd just parked, checked it in, and said the shuttle was free to use. The five stars though goes to my shuttle driver George who left right away, was helpful with my bag and super delightful to chat with on the way to the airport. Really great experience as I was stressed from the lack of direction from Evo about how to use the Park n Fly. Thanks especially to George for making this a lovely experience! read more

I've used the Park 'N Fly at Vancouver International Airport a few times in the past several years, for when I've had to arrive at odd hours that made it inconvenient for me to take transit or ask a friend to drive me there. I've yet to have a bad experience with this location (and hope I never will). Love the website option to estimate the parking rates so I have an idea of what to expect. Staff are bright, cheerful and professional to the point I could have sworn it was 2 p.m. rather than 2 a.m. There is complimentary coffee and washrooms available. I've rarely had to wait more than 10 minutes for the shuttle, and the driver always helps with luggage. There are easy to follow instructions on the receipt for picking up your car (so please, keep this), so when I land back in Vancouver I can call the automated number, board the shuttle back to the Park 'N Fly and my car will be waiting for me upon checkout. Seamless and easy for the times I need it. read more

Safe, easy, fast. They washed my car and charged the electric battery for FREE! Their app reservation process was easy and painless. Shuttle to and from YVR terminal fast and frequent. $169 for four days, I'd do it again. read more

DO NOT TRUST THIS COMPANY WITH YOUR CAR In July I went on a brief trip to Vegas with a few friends over the weekend and left my car here for 2 nights, I came back to find that there was damage to the front of my car including the proximity sensors on the drivers side too. I only noticed this damage because I went over a road bump and heard a loud screeching noise from the front of my car: a large, jagged piece of plastic was protruding into my tire and I had to have the employees come out and snip it off with bolt cutters so I could drive home. The on duty manager Juan Jaramillo was completely insistent that the damage was there and refused to take liability before I dropped it off and brought out a piece of paper with a signature on it stating as such, implying that I somehow drove all the way to YVR Park'n'Fly with that piece of plastic jutting into my tire. When I contacted the company the next I was passed around customer service, then told the manager was on vacation. When he came back and reviewed the footage he stated it it was "muddy" and inconclusive. It's a shame too because my parent used Park'N'fly for 20+ years and had zero issues with them, as a matter of fact they recommended I use it for the quick excursion I took. Clearly I should've done more research because I have seen other reviews within the last year or two with similar issues of substantive damage on their cars and other ludicrous things like the the bumper hanging off at the front, gas being used and possibly off-roading peoples cars in joyrides. If you have the time I would highly recommend looking at other one star reviews posted here, it really does show a pattern of twisted and immoral business practice, AVOID AT ALL COSTS. Just use YVR's long term parking instead, it will save you money and stress. read more

These guys are a scam!!! I booked online with my BCAA card and it was supposed to be $120 but when I dropped off my car they said the discount is applied at pickup. I just picked up and Robbie at the counter did not honour BCAA and charged me $224!! After 25 house of travel I was weary and just wanted my vehicle, plus there was a bus load of people behind me. Now I know why the "discount" is applied when you pick up your vehicle. Use Jetset parking as they are closer and way cheaper than these scammers. read more

Park'n Fly Valet Parking - Parking Near Me - Richmond, British Columbia

Make a note of your gas and kilometers/mileage before leaving your car even though there is a note saying they might have to park your car outside the lot on busy times. Check your receipt when picking up your car a lots of extra charges sometimes. This place offers car cleaning, oil change, engine cleaning and so on when you leave your car but Yes you sometimes pay big prices for convenience. They offer a 24 hour shuttle to and from airport about 5 minutes from actually parking. Also note that on busy times shuttles tend to run slow so give yourself some time. read more

I left my Tesla there for a few days while traveling. I handed the card key to the attendant and discussed the danger of leaving the key in the car. I left. They assured me they would charge the car while I was gone. I just called them to see why the car wasn't being charged. They said the car had to be towed because I left the key in it. They also said they were charging me $70 for towing. No one ever contacted me by phone, text, or email about the car being locked, and it was certainly locked by them. Now I have to see if they damaged the car during the towing they did because they left the key inside. Crazy. Update: the manager told me that their attendants "never" take keys from customers, and that customers always leave them in the car and leave the door ajar. He didn't acknowledge that in this case the attendant did. Door ajar, really? He did waive the tow charge, but said he put a note on my account that I have been instructed on their procedures. What they need to do is have explicit instructions upon entrance: turn off auto-lock on any car that has it, leave the car completely unlocked, and leave the key inside. That's their process. read more

As a business traveler I used their service since 2007 and did not use any of my rewards points. When I decided to use the points I found out they had expired. For 7 years I was parking there 3 weeks out of of every month. I asked to have at least a portion of the rewards points and was told to pound sand. Never going to park there again and will use a taxi or Uber as it is much cheaper to do from downtown. Also, when I used the service, 20% of the time I was waiting for my vehicle to show up even with their online ticket system to request on arrival. Greedy company!! read more

If you use this establishment make sure you remove coins coffee cards etc from your vehicles prior to leaving. They have a thief onsite that will loot you while you think your vehicle is safe and secure I emailed manager and it's been months still no response read more

Use this service at your own discretion. Came back from our trip to find they had misplaced my keys. A day staffer pocketed them and brought them home apparently. Lots of questions surrounding that but was too exhausted after a day of travel to raise a fuss although I was pretty furious. To their credit, they drove us home and returned my car with the keys the next day in the afternoon. In that respect they made it right. Also to their credit, every person I dealt with on staff was courteous, kind and respectful to our situation. When I first drove my car after this I heard a weird noise and discovered my skid plate had been sheared off completely on one side and was dragging as I drove. Whatever. They hit a curb parking it. Badly. If I wanted to push it with them I would have but lost all interest in dealing with this company. Was promised an immediate refund, $200 for a week but foolishly I paid with debit so still waiting on that a month in. Apparently it has to be approved by corporate. Right. Second time using these guys and also the last. Next time we will just take a cab to and from. Cheaper and ultimately more of a sure thing Which is shocking. Maybe we'll try jetset, their competitor. The staff was great but not using these service again. Will I ever be reimbursed? Questionable. read more

Horrible horrible con artists and criminals. We returned from three month trip and they tried getting $1573 out of us instead of the $478 I was quoted and eventually paid. But ten minutes of trying to get $1573 out of us was hell. Then I notice the check brakes light and I think they actually switched out our brakes, rotors and calippers!!! Looking more into today. We have a Sprinter van and the rotors I looked at last night sure seem like garbage compared to what we had. Arghhh Do not use this service. read more

First time experiencing this company for my boyfriend and I. We went away for a week and came back to our truck completely filthy and covered in dirt. We had brought it in to the carwash by recommendation of people who have used this company before. We came back tonight and first thing we notice is dirt ALLL along the wheel- wells, fenders, side steps and doors. We are not talking about just a little bit of dirt, mud was sprayed all over the truck. Someone here at this lot is being reckless and extremely disrespectful to their clients at park and fly. Plus going for joy rides and putting on extra km on peoples vehicles (50km for ours to be exact). Thankfully we have a receipt for the car wash. We will be contacting management. Never recommend to anyone. read more

Have an electric car. It says on the account plug it in. When we dropped it off we specifically said plug it in a bunch of times. Now we're sitting in a park and fly at 130 in the morning waiting for our car to charge. And worst of all is they argued the entire time we never told them it was an electric car. Incompetence at all levels read more

The bad reviews are all true. We received the car back with a long scratch on the side and an awful cigarette smoke odor inside. We don't smoke. read more

Our driver on Feb 29, 2020; outgoing flight at 3:30 am Sunwing Airlines; was not in the mood to help out the customers. He unloaded all of us at the US departure gates even though we all told him that Sunwing was still further on. He gave us a lie that the gates there were close. We all had a long walk to the Sunwing gates and saw nothing wrong with either the road/access/gates. Driver on our return on March 7 @ 5:30pm was really helpful and knew how to do excellent customer service. Self serve kiosk were useless, wasted so much time trying to use them. In the end we ended up at the wicket. Car was fine, no damage. Bill was really expensive. Will try other parking options next time. read more

I left my shitbox honda civcrack there for like 1 fucking month. Maybe even a month and a bit. Cost me like 128$ because I took a screenshot of the coupon and got them to scan that it, sure thought I was stealing walking out of the place but then again it was 128$ more than I paid for my car. Dunno how they ever got my car started I have never been able to start it after a month of sitting. Must have driven it around a bit,.... I like that... couldn't do any more damage to the car then I have, everything was in ship shape when I got it back. Even had the collector pennies under the seat in the tim hortons crumbs that didn't get nicked. read more

When I dropped off my car it was fine. When I picked it up the tire was completely flat. My tires have sensors so I know the tire was fine when I dropped the car off. The attendant drove the car on the flat which completely destroyed the $400 tire. Park N Fly refused to take any responsibility or help in any way. So thanks Park N Fly for all the fun. Time to try JetSet! read more

I do not recommend this place at all. They take no responsibility for the theft that happened while my vehicle was parked at their lot. My camper was open, many items stolen as well as items left inside. They are great at spinning the truth and avoiding all responsibility. Sure wish i had looked at the reviews prior to using their services. Beware that anything left in your vehicle is unsafe both by their staff and thieves working the lot read more

I've used Park n fly at least 20 times or more. We have always had good service from them and never an issue until 2 trips ago when we came home from a trip to Mexico in February. We waited 30 minutes in the cold rain waiting for a shuttle. The driver was friendly and helpful but-really 30 minutes? When I paid and got in the car it had the feel that someone had been driving it as the seats, mirror and radio station had all been adjusted a little bit more than was needed for parking a car in a lot. We used the service again in late March but this time I took a picture of the odometer before leaving the vehicle. When we got back after 18 days and picked up our car it had 7 additional kilometres on it. I don't have onboard GPS so I have no way of knowing if they used the car outside the lot but you don't put 7 kilometres on a car just moving it to and from a parking spot. Never again will I use Park n Fly. read more

Went to Vegas for 8 days, dropped the car off here. They're fast and professional. You can hop onto their shuttle to get you to whichever terminal you need to go to. Prices are very fair and if you go online, you can get a coupon code to makes things cheaper. My only beef is that it sometimes takes a little for the shuttles to come pick you up on the way home. Once back at their office, checking out was quick and easy. The car was ready, waiting to go and they had someone standing by to help load your car. The shorter the trip, the better value this place is as cab rides to and from the airport are at a fixed price, they don't go up or down based on the length of your trip. On a 10 or more day trip, the cab ride would have been cheaper. I'd definitely use this again on my shorter trips. read more

We have used Park'n Fly a few times in the past and not had a problem until this morning. We called from the Airport for the shuttle by following the prompts. Unfortunately the fellow at the desk had typed in that our arrival time was pm. Not am. as I had said. Our car was at least 25 minutes showing up once we were at the Park'n Fly building. That wasn't my major complaint, when I asked where they were getting my car from, I didn't get a straight answer. The lady said it was in an overflow lot.. We then asked to speak to the manager who told us our car was parked at The River Rock Casino and that's why it was taking longer. We were very upset that no one every explained to us that our vehicle could end up in one of these so called overflow parking lots. We did not receive an apology or any compensation for the mix up. He did say he might be able to give a small discount for our next stay. We have no intention of using this Park'n Fly at YVR again after finding out our car did not even stay in their gated area, where we assumed it would be. They really need to inform their customers that the vehicle could possibly be taken to another area all together. Tom and Wendy B read more

Use any other place .Just got back from a 7 day trip to LA to find out car interior ceiling gouged and ripped and with thick brown dried up fluid on on it . Lot Manager was rude , tried to insinuate we had done it and ignored our requests to not touch our vehicle any more . He actually opened the trunk of our vehicle and took photos of it. We asked him to file a report and he refused 2 , when we insisted in front of other customers he agreed to. He told us to claim it off our ICBC . Stay away from this place ! read more

Park'n Fly Valet Parking - Secure and safe they said , gouged out ceiling and smelly brown stain ! - Parking Near Me - Richmond, British Columbia

See all

Never ever park your car here !!!!! They lost the fob to my car and had absolutely no regard for what a huge deal this was They made me feel lucky that they reimbursed the parking fee but refused to pay for a replacement fob! Dwayne Allan the GM and Ali Ismal the manager didn't care whatsoever that my personal safety has been put at risk knowing that someone within Park N Fly has my car fob and house keys Both of them are horrible sexist jerks with no regard for the safety of their customers ! Also I paid for Bashir's Auto body to do a full detail and the car looks basically untouched ! read more

Have used ParknFly over the last several years with no problem. This time though, Sep 28 to Oct 7, 2018 had a major problem. Accidently left my wallet and passport in the truck. Told the shuttle driver when I realized it and he radio'd back informing them that we were coming back to get it. After stalling for about 15 minutes they finally took me to where the truck was parked. Once there wallet was gone. Did a thorough check of the truck but no wallet. Once at the airport got a phone call from Bill the manager saying they found the wallet lodged between the seat and center console. I had checked there earlier. He delivered it to the airport for me, when I got it, it was missing the $1000 USD that was in it. He said it was impossible for his staff to take it, what a joke. Filing a police report. Users take caution using this service. read more

Recently back from Mexico and for the first time decided to use the Park & Fly. I completely expected it to be more expensive than it was, about $90 with all the taxes for 8 days which you can't even get in downtown Vancouver to park for 8 hours let alone 24. We arrived at about 3am (early morning flight) and the attendants and driver were bright eyed and bushy tailed, even if we weren't. It was easy to check in and hope the bus to the air port. The driver also lugs your luggage onto the bus for you. On the way home, I called the number from baggage and then off to catch the bus back to the Park & Fly. Once through and paid all we had to do was exit as our car was already waiting for us. I probably should have sprang for a car wash while there but it probably wouldn't have been done since it was so cold the week we were away that their car wash was closed. read more

Always been happy with service and location - you get Aeroplan Miles along with BCAA discount. No issues with extra mileage after parking - usually 5-7 kms. Just zero out your speedometer and take pic of your mileage just like any valet parking. read more

See all

Not much to say, agree with most other "bad" reviews. If you care about your car, they don't. Dropped my car over for 7 days, picked it up heavily covered in dust and bird excrement. It is like they found a tree on a dirt field and stored it there for 7 days. DO NOT recommend this and WON'T go back there. read more

Car was absolutely filthy when picked it up after one week away. My car has never been this dirty covered in a thick layer of dust like it had been parked in a working gravel pit!!! Called customer service to complain was passed of to managers voice mail, left a message re condition of car and asked for a returned call to discus. Call was never returned! read more

Ok, the saga continues. Ali finally returned my call. They are now trying to negotiate and have offered me $300 Canadian saying that is their policy for any damages to vehicles within their custody. They did admit it happened while on their property but still they will not take accountability for the damages. I told them I would not negotiate and they need to pay my full $500 deductible. I did say that I turned everything over to Liberty Mutual as they payed $1,500 and I paid the $500. One way or the other we will solve this .... So you should think twice. I will keep you posted. read more

GO JETSET all the way! Way cheaper and faster service! Slow, rude and overpriced are the three main adjectives that describe Park and Fly at YVR! read more

After 18 hours of travel I arrived at park and fly to pick up my car, it was returned to me with the drivers side footwell filled with water. Not wet carpet...pools of water. I was directed to the manager who informed me I just have a water leak and it wasn't their problem. My car is parked outside year round in Vancouver and I've never experienced anything like that. On top of that my gas tank was completely empty, it was at a 1/4 tank when I dropped it off. I've worked in the car industry for a fairly long time, I understand mistakes are made, but deflecting the blame and being rude is unprofessional. I could have parked my car sideways in a ditch and gotten better service. Save your money read more