I've always enjoyed supporting local businesses, but my experiences at Culture Shock were deeply…read moredisappointing, and I would advise others to avoid it. The owner, especially the gentleman with dreads, came across as insincere and unprofessional during both of my interactions. I brought in a crate of valuable hip hop records to sell, as I needed to cover a last-minute bill because I was the sole caregiver for my grandmother that had dementia, so her hospital bills were stacking up. I explained this to him, and I shouldn't have, but I didn't think he would take advantage of my situation. Despite showing the clear worth of my records--including a sealed original "Marshall Mathers LP" valued at over $200--the owner offered just $300 for over 50 albums of similar value. As a collector with over 20 years of experience, I knew this was a shockingly low offer. Needing the money and with other stores closed, I reluctantly accepted, but I felt completely ripped off. Later, the owner came to my home to view more records. He spent two hours carelessly disorganizing my collection, then made another unreasonably low offer. When I declined, he became aggressive, raising his voice and accusing me of wasting his time. His unprofessional conduct in my own home was appalling. I captured the entire incident on camera and seriously considered posting it, as his behavior crossed every line of respect and professionalism. Ultimately, he offered just $230. The next day, I sold the same records to Toad Hall for $1,400--over six times what Culture Shock had offered. This stark difference shows just how unfair their pricing is -- both buying and selling. While the owner's wife seemed polite, the owner (Skyler) behavior was entirely unacceptable. He clearly only values customers willing to accept unfair deals, and without his wife, I doubt this business would survive. After spending thousands of dollars here over the years, I can confidently say I will never return. If you value fair treatment and professionalism, take your business elsewhere. Toad Hall treated both me and my records with care and offered fair prices and they sell for reasonable prices as well and have a much better collection -- something I did not experience at Culture Shock.

Was in Rockford and found this great record store.The staff at Culture Shock was very helpful and…read moreknowledgeable. They offer new and used records. They also carry unique Rockford items, if you are looking for a special gift for someone.

Hands down the best suit buying experience I have had, I walked n the door knowing that I wanted a…read moreblack suit and was greeted by Pat Graham (the owner) Pat has a very warm personality, and is very knowledgeable, he knew me better than I did. Once I gave him the green light he pulled two suits off the rack and explained things about the styles I still do not fully understand. One suit was pure black and the other had some faint stripes while I walked in wanting the black I bought them both and ended up liking the stripe suit better, it is actually my go to suit, were as my black one is more back up. Every suit that leaves the door is tailed to fit you 100% if you have a arm 1/16 of an inch shorter than the other it gets taken care of. When ever I purchase another suit it will be fro Bells clothing and Pat Graham will be the one working with me on it.

Needed a suit fast for a funeral. I know nothing about suits, so I had to defer to the owners…read moreexpertise. Pat was incredibly helpful; he made the buying experience quick and painless. He even expedited the alteration process to get me my suit as fast as possible. Would highly recommend for great suits and service.

Very, very average, but tends to be on the messy side. I…read moreonly shop here because of the MAC counter.

I've visited the Rockford, IL Macy's store several times now over the past 9 or so years since…read moreMarshall Fields was acquired by Macy's. Maybe I'm just remembering the exceptional service (not to mention the Frango Mints) of this store's "hey-day" as Fields, but the customer service in the Rockford Macy's is pretty low-class. Never enough clerks, and the ones I've run into are over-extended, unprofessional, and rude. I miss the old Marshall Field's tradition of wonderful service provided by well-trained, cheerful, and always helpful staff that had worked at the store for many years. So very sad. Leave it to Macy's to swallow up yet another great old retail icon. I won't bother with this store again when Bergner's is in the same Mall!!

i was shopping when i came across a rat! disgusting place. get pest control involved. i do not…read morewanna be shopping and i come across a rat. will be talking to hr about that and poor customer service i've gotten from managers YIKES!

poor customer service, i was shopping and overheard them bad mouthing an employee they had to let…read morego. as managers that should never be a conversation you have with customers around.

Due to unforeseen circumstances, we needed two suits in less than 90 minutes for a wedding. Kyle at…read moreThreads REALLY came through for us. After a quick fitting, he called one of his other locations and managed to have the suits delivered already altered to fit us perfectly, tags removed, and ready to go. Best of all, these are really nice suits! The fabric is wonderfully soft and we made it to the wedding with minutes to spare looking like a million bucks. The store has a really nice assortment of suits, rental tuxedos, shoes, belts, hats, vests, jackets, shirts, and wallets. They even do dry cleaning! But most importantly, the customer service is, obviously, beyond compare. We were very impressed and we will be back. Thank you Kyle and Threads for saving and making our day! Highly recommend.

From the owner: "We are a full-service men's clothing store carrying tailored and casual clothing including suits,…read moreshirts, ties, shoes, sportswear, jeans, accessories, and formal wear. We also specialize in tuxedo rentals and sales for weddings, proms, and other events. In addition to regular sizes, we carry a large inventory of Big and Tall men’s fashion with sizes to 5XT. Our Lake Geneva location also offers onsite alterations and carries the following men’s brands: Suits: Fiorelli, Mantoni, Tiglio Suits; Dress Shirts: Modena, Proper; Shirts & Casual Wear: 7 Diamonds, F/X Fusion Shirts and Flannels, Bamboo Cay; Jeans: Devil Dog Dungarees, Grand River Jeans; Shoes: Florsheim, Stacy Adams, Birkenstock; Accessories: Secrid, Wooden Elements; & more."

Dar is absolutely adorable and great to work with! Her knowledge and professionalism are beyond…read morereproach! You want to consult with her! HIGHLY recommend!!!

Dar is great and accommodating. She helped get my suit ready in time for an upcoming event. The…read moresuit looks and feels awesome. This is my first fitted suit and it won't be my last.

I'm a big guy. And I was kind of needing a suit for a funeral. They really didn't have anything in…read moremy size that looked any good. The salesman told me they would rent me a suit that would fit. Their selection was very, very questionable. The price to rent the suit was about half the price I would pay for a decent suit at a reasonable store that services big and tall. If you're normal size, I suppose they might be OK but if you're a big guy steer Clear. Make the trip down to Schaumburg or that area and go to a legitimate big tall shop.

Needed a last minute shirt on my wedding day. Michael was able to help in a snap. Even steamed the…read moreshirt so I was looking fresh. Thanks Michael!

My wife and I went here to look at clothes for an upcoming vacation. We didn't want to spend a ton…read moreof money because we wanted to save it to blow on vacation, but we wanted to get some nicer clothes. She saw a pair of jeans on a bartender we know that she liked and asked here where she bought them, she pointed us to Marshalls. We were surprised by what we found when we went in. There were a lot of designer and name brand clothes, including clothes from shops in the mall here for a fraction of the price. I picked up a pair of shorts and a shirt for just over $30.00 that, if their tags don't lie, would normally have cost me over $100.00 combined. Based on the brand name on them and where I've seen them in the past, I don't think it's far off. They had clothes, accessories, shoes, and much more. If you follow the signs, you can find items you are looking for and sizes fairly easy. However, the racks are a MESS! People putting things back in different areas, so many different things mixed together. It's almost like trying to shop in a second hand store sometimes. So if you just want to save some money or you are on a budget but don't want to dress like it. I'd recommend checking them out. What's the worst that's going to happen? You leave and go to the stores you normally shop. I know I'll be going back.

It's a marshals that's all it really is they had enough clothing and what have you I went for the…read morepet supply section and they had the right bones so I can give them that the place was busy the customer service was good that's about it