Property we stayed at was Spalshin and Relaxin 4487 Shangrila Way in Sevierville TN. End of March…read more2026. A few things: had a great time at the cabin. Was clean and the kids really enjoyed the indoor pool. Lovely area and quiet. Plenty of room inside for the whole family. 1st negative - First night we noticed that there were not any pillow cases on any of the beds, they were delivered later in the evening. 2nd negative - The sink in the master bedroom on the first floor would not drain. This caused some minor issues since everyone used this bathroom when on the main level. We had to wait until late afternoon the next day for a repair which included replacing the complete drain and pipes below sink. The repair person was very professional. 3rd negative - It would be nice to have hangers in the closet and some hooks in bathrooms to hang personal items. As we were preparing to leave on our last morning - getting all items packed for 4 kids under 7 and four adults, I inadvertently left my expensive Dyson hair dryer in a drawer in the main bathroom and to top that off, my husband left his wedding ring on top of the dresser. I contacted the Bear Tracks management number to report our mishap. They stated that they would have the cleaners check the cabin. Two more times I emailed and was told the items were not found. I'm pretty upset at myself for forgetting my Dyson dryer, but I am really disappointed with the Bear Tracks team. I do not want to make accusations against them, but I find it really shady that they just disappeared and the cleaning team "couldn't find" them.

Aesthetically the cabin was really nice…read more Our experience with Bear Tracts Cabins was incredibly disappointing and frustrating. They have refused to take responsibility for multiple serious issues during our stay and have since made false claims about what was offered or resolved. The only "accommodation" they ever provided was an offer for amusement park tickets (which we declined), later replaced with a mere $200 refund. This was before the incomplete installation of a portable cooler that leaked water all over the floor--causing my special needs daughter to slip and fall. Instead of addressing the hazard, they accused us of disconnecting the unit, which is completely false. To make matters worse, after five days of using the same entry code without issue, we were locked out of our own cabin and told we "no longer knew the code." The entire experience was unprofessional, dismissive, and far from what any guest should expect--especially from a company managing vacation properties. I would strongly caution anyone considering Bear Tracts Cabins. Their lack of accountability, misleading statements, and disregard for guest safety speak volumes about how they operate.

LOVED our stay at Country Charm. What a lovely little cabin from Auntie Belham's cabin rentals…read more It was perfectly cozy for our family. Loved all the accommodations. I would definitely recommend. There is a bear that hangs around in the woods near the property. We never saw him but other people that wrote in the guest book did! Sleeping in the bedroom upstairs, we did hear some creatures crawling about our roof. Never knew what they were!! Basement was a little buggy -- "centipede-y" -- I would say. But it IS the outdoors and it IS a basement. No big complaints. Just minor little things.

I booked a stay with them back in April for my sons birthday and it definitely wasnt worth the…read moremoney. The oven looked like it hadnt been cleaned in YEARS. When I turned it on there was grease leaking out of the bottom of it. The pool and hot tub were closed when that's the main reason I booked it. The hot water in the main shower didnt work. They failed to inform us that there would be work being done to the roof the day after we got there. everyone got woken up at 7:00 am to them working on the roof. i had left the same night and asked for some form of refund for the nights I wasnt there. The best they offered me was someone to clean the oven. Never addressed any other complication and when told they'd get back to me about a refund I never heard anything back. I reached out 4 different times to get something back since I didn't stay do to all the issues. DEFINITELY DO NOT RECOMMEND

This is a gorgeous, well kept property. Magnificent views all around. Quiet, private, and up in…read morethe mountains. The road is curvy coming up but we saw bears! Close drive to town and a neat party store mid way.

Absolutely beautiful cabin in the Smokey Mountains. It is a…read more1 bedroom with a king sized bed and a pull out couch. Perfect for a family or 3-4 adults. The back porch has 2 amazing rocking chairs and a hot tub. The real attraction is the amazing view! Perfect for enjoying a cup of coffee while watching the sun come up. It has a great breakfast nook area to enjoy your meals a full kitchen (stocked nicely I must say). The bathroom is spacious and nicely laid out. This was my first time staying in a cabin (item from the bucket list checked) and I was so happy & impressed. It's beautifully decorated and spaced out you can tell the owners poured love into this place and I'm happy I got to experience it!