Overall, this was a pretty seamless experience. Communication was quick and clear from the time of booking all the way through to checking in.. The service behind the door was friendly and positive. If you've been recommended to have a colonoscopy, then you should feel good about booking here. The prep the night before the procedure is far worse than the procedure itself. I used Clenpiq, which aperently is the best beverage to use to clean yourself out the night before. It came in Cranberry flavor but tasted like that pink chalky medicine I had when I was a kid.. Lots of parking available. read more

Parkway Endoscopy Center - Office - Medical Centers Near Me - Escondido, California

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I had to schedule a colonoscopy at Parkway. The entire process was great. From scheduling a consultation with the doctor, to scheduling the procedure, checking in and the procedure itself, all was great. All the people involved were professional and friendly. I've visited Parkway before, and the service has always been great. 5 stars! read more

Dr. Zacco and his team were great. They took good care of me from the time I arrived to the time I left, after my procedure. They were all very friendly and professional. I highly recommend them. read more

I had a very frustrating experience with the billing company. Rep. I spoke was Tamara A. I had already spoken with my insurance company and confirmed the claim was going to be re-processed. I called the billing office simply to see if they had received the updated Exp. of benefits. The rep. told me no. When I asked if she could call the insurance company to help move the process along, she flatly refused. There was no attempt to to assist, follow up, or offer any kind of solution. The tone was dismissive and unprofessional, especially for a billing office whose job is to work with insurance companies. Billing issues are stressful enough and this office showed zero willingness to help or advocate for a patient. Very poor customer service and lack of accountability. Based on my experience I would not do business with them. read more

DR.CHELIMILLA And her team, are THE BEST! I had two procedures done. Each time, I felt very well taken care of. Everyone is soo NICE and professional!! The RN, Andrey, that took care of me, was so professional and caring. I FEEL very blessed,lucky, and happy to have been under their care! THANK YOU Take care and stay SAFE God bless Stella V. read more

I had colonoscopy. It was ok overall. But the man who took me back, said he was my nurse, started iv was not competent. Nurse had to tell him what to do more than once. As he started he told me "dont move" and it hurt. Of course we expect a prick but this kept hurting as he taped it down etc. Still hurting when I woke up. Got a 4 inch bruise over next few days that wraps around my arm. I just hope it didn't ruin that vein. Wish I would've spoken up- I think that man was incompetent. read more

I got the impression that the center is a colonoscopy assembly line, so to speak, so they know what they're doing. And once they wheel you in to the examination room and get down to business the focus is totally on you and that's what counts. Thanks everyone for your professionalism and quality care. read more

I had my colonoscopy done a few months ago and I have been wanting to write this review. Everyone at this office was very caring, kind and respectful. Dr Zakko was very gentle and sweet I hope to be back in 10 years to have my next colonoscopy with them again. read more

Wait time: 9:15am appointment so arrived at 9:10am. There were 1-2 patients in line in front of me but finally got to the reception at 9:20. Finally was called to go back at 10:05. The intake nurse left me for about 40 minutes so the actual procedure started around 10:45am (now 1.5 hours later than the appointment). It appears as though they line up back to back operations and don't leave any margin for error. So if somebody or something takes a bit longer than anticipated their entire schedule gets thrown out of wack at the inconvenience of whoever happens to be last. Privacy: as others mentioned, other patients can hear your conversations and you can hear theirs too. It's similar to being a patient in a hospital ward, sharing the same room with other strangers. Billing: I asked and asked again what the cost of the bill would be. Both times I was told that there would be no out of pocket cost. This was turned out to be incorrect. They said this apparently without looking at my medical records. Had I known this I would have taken my business elsewhere. It ended up that I bore the financial brunt of their sloppiness. They took no responsibility for their mistake. They get one star because the nurses and doctor were very professional. read more

The staff at Parkway Endoscopy are hands down the very best. From the moment I checked in until the time of and after the procedure, they treated me respectfully and went beyond what I expected to make the entire procedure comfortable. If you are scheduled for an Endoscopy/Colonoscopy at this location, you will be in good hands! On a personal note, I would like to thank the entire staff for making what I expected to be an uncomfortable procedure completely pleasant. read more

Had a procedure here yesterday (7/10/20) and I was happy with the whole experience. The place was set up nicely for the COVID-19. The entire process was very efficient. The staff was very professional and helpful. I felt relaxed and very comfortable. I would absolutely visit this office in the future and recommend it to others. Everything went according to schedule and I was released right on time. Thank you everyone...I appreciate you. Plenty of parking. read more

Nice place. Procedure went great, no complaints there. Keep any personal belongings with family members.

Having a diagnostic procedure for a serious condition can be a living nightmare. From your first visit, through the prep and actual procedure, stress, worry, and discomfort abound. The people working here really understand this. From the moment I checked in, I was greeted by a warm, down-to-earth person that understood my level of nervousness and worry. When I was brought into the prep room, I had the undivided attention of three people that reviewed my paperwork, told me what to expect and made sure I was comfortable. Throughout all of this, my blood pressure and heart rate were elevated. Vicki noticed this and came to speak with me. Well, actually she let me ramble on while she listened. Because when I'm nervous, I can't shut up. They took me in for the procedure and before I knew it, I was awake and feeling good from the anesthesia. I can't say enough about the people that work here. Chad, Vicki, Ruby, and Dr. Gara really stand out as people that care about what they do. And what they do is about patient care. There were others but because of the sedation, I can't remember all of their names. Oh, and they all had a fabulous sense of humor. If I can go from my heart racing in fear to laughing, they are doing something right. If you need a diagnostic test or any other service they provide, you're in good hands here. read more

I was so nervous about going in and having an endoscopy done. Their team there is amazing everyone was super bubbly and smiling they seemed like a big happy family which made me comfortable. Everyone there was helping everyone. Dr Gara was super informative and very gentle. Thank you! You guys are great! read more

I had the procedure on 10/25/2019 The staff was exceptional. They gave a feeling of complete comfort and privacy under the situation from the time I walked in to the time I left. read more

I had a procedure here I was very nervous about, but Dr. Zakko and the nurses and staff were so wonderful and caring it calmed me down. They answered all my questions and treated me with respect and so much kindness. I can't thank you all enough. You really make a difference in the lives of others. Thank you. read more

I had a colonoscopy here on 12/21/2018. Staff and procedure excellent. My complaint is the lack of privacy in a barracks like setting where you strip and get the iv prior to going in for the actual procedure. Nurse tried to stick needle in my knuckle and I was in severe pain and everybody around me separated by a curtain only could hear me. I then heard staff quizzing another lady in detail about her lifestyle and habits. I was horrified by the lack of privacy. Dr Zakko and procedure all fine. Never want to be in the barracks ever again. read more

All the staff are very friendly and make you feel very comfortable before the procedure. Dr. Chelimilla Is an amazing human and Doctor, she took the time to listen to my concerns and answered my questions before and after the procedure. I felt nothing and woke up to great news. The only thing I didn't really like is when a nurse gave me wrong information about the findings, and that made me very nervous. But another nurse was able to clarify that for me. read more

I've been here three times. Very kind friendly attentive professional people. They are always fairly busy but adhere very closely to their appointment times. They make sure you understand and ask all the right questions and all three of my procedures were done in a most professional manner. The personal attention never makes you feel like just a number. It's 25 miles away but always worth the drive read more

When you're referred to Parkland Endoscopy they send you a badly xeroxed form letter asking you to log into their Web site and provide endless information. That's kind of normal, possibly citing they want to be paid but it takes, without exaggeration, 30 minutes between the time you click on bring up the form to complete and the time it actually does, or between the time you say save the form and it presumably does (it hasn't yet). These people need an IT staff with measurable blood pressure and brain function or at least be cognizant that we don't work for them: they work for us. We don't have an hour at a time for their computer to do whatever it is it's doing. Collect the data you want to collect, save it locally and update your database on your own time. I hope their medical personnel are more competent than their IT personnel. read more

After my wife experienced the wonderful caring professional staff at Parkway Endoscopy, she is so thankful to have been referred to this exceptional facility. Although she was understandably extremely concerned, the entire staff addressed her concerns and provided the individual caring support and attention to make the entire procedure less stressful. Adding another five star review in hopes you will be encouraged to make your appointment at Parkway Endoscopy Center. read more

I believe in getting a regular colonoscopy because it is vital in the fight against colon cancer and other afflictions in your intestines, etc. Granted, not many people enjoy them or the preparation ahead of time, but between the staff and Dr. Zakko himself, I was very relaxed and felt that I was in wonderful hands. His demeanor was very pleasant, and he fixed himself on me...giving me his complete attention. That was huge! And, his staff was the same way; patient, attentive, and thoroughly pleasant. I even sent a little gift afterwards thanking them for making a potentially uneasy experience a pretty relaxed one. Bravo! read more

I don't think anyone wants this done. However for our yours and my health much needed. I can't say enough good about this as far a staff and doctor experience. From greeting at front desk. To Jeanie prep nurse, Heather nurse during procedure,Chad ( i hope this correct ) anasteoligyst and brianna with the post op. And last butt ( sorry couldn't help it ) Dr. Maram F Zakko thank you for your expertise. See ya all next time... drinks first though . read more

Dr.Maram Zakko, is a well experienced and compassionate gastroenterologist. The staff at Parkway Endoscopy Center were all very helpful and made me feel comfortable especially Jesse, RN and Claudia,RN. Thank you for taking good care of me! read more

I had a procedure today and I could not be more satisfied.... From,everyone of the nurses to the front desk gal to Dr Kadden as well as the anesthesiologist Dr. Reddy.. Made what could have been a rather uncomfortable experience one that was smooth comforting.... Thanks to all!! read more

One star because they are probably medically proficient at the procedure, but they insist on putting the IV needle into the thinnest skin on your knuckle. It was excruciatingly painful and of course she didn't get it on the first try. It's been three weeks since my colonoscopy, and my hand still hurts at that spot so I have nerve damage. The nurse could not give me any explanation of why they had to pick that spot, but she insisted on it. I wrote a letter to the practice afterward asking for an explanation from a real doctor about why this is necessary, and got back an offensive letter from the Center Director Sandra Hlavac outlining their malpractice defense strategy. So rude and stupid. I don't want money. They don't need to hurt people like that. I've been hospitalized many times and have never had an IV started in my knuckle. It cannot be medically necessary. Not going back, obviously. read more

I had a procedure done today at this facility. The medical staff were great. Very friendly, happy people. Made my visit a positive one.