I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.

This last year or so they've had the WORST scalper prices for their Pokemon cards! For example,…read moretoday, a $120 Charizard set being sold at $200, on release day. What??? Everywhere else is selling at or slightly above the $120. What are they selling it so high?? Another example is a $15 Gengar deck being sold at $40. Again..what?? Who is paying this?? They've lost my business forever. Not even going to buy non-Pokemon stuff from them anymore. Won't support this price gouging company.

Always great service when we come…read more The store is clean and well lit and everyone is so friendly. We shop here a lot. Though ACE is nationally known, a local family owns this store. Supporting local is important. They have a wide selection of items, from household to gardening to outdoor gear and everything in between. Pricing is reasonable and someone is always available to help if you have any questions. They also have a great rewards program! I'll be headed here for my next painting project. Conveniently located off Regal with ample parking.

I wasn't happy with the service at Ruggiero's Ace, I understand how busy it was the day before…read moreFathers Day but the service was worse than poor, First off, my husband asked about the price of an Ego Lawnmower and the salesman said it was $699 instead of $599 like other stores were selling it. When he asked why the price was $100 higher, the guy said they were privately owned so could ask the prices they wanted for their products. We have tried to support Ace since Home Depot has gone in across the street but with this kind of service it will be hard to continue. When my husband got home, I looked online and ordered the mower for $599. When I called to verify they received the order, I was put on hold 3 times. When my husband and daughter went to pick it up, they said I was the only one who could pick it up since I made the purchase. I called back and suggested they take my husbands I.D. but in the meantime, they came back and picked up my I.D.. This was one of the most difficult purchases I have ever made. I will hesitate to return.

Millers is great , they are very helpful and courteous . I went there for years and will continue…read more.. Happy that the new~Ish owners are continuing the tradition of helping the customer and doing it nicely .

Short visit with a specific need. Walked me to the item quickly. Easy check out. Great local vibe.read more

I'd give the zero stars if that were an option. I ordered a Craftsman toolset online that specified…read morenext day delivery. Three days later I still had not received the order so I called to cancel. If they cannot meet their online order commitments then they should not accept them. BTW, I found a similar set elsewhere for a better price with quick delivery. These guys are living in the past. Even Home Depot has free same or next day delivery on a lot of items now.

Justin has gotta go. Seriously... the owner Stacy seems to turn a blind eye. Justin hires his sons…read more(which ARE awesome btw) AND family members. He does not lead by example. I will drive to Home Depot or Lowe's now. Others should do the same.

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

What a great find! I ordered hinges twice and each time they were prompt In delivery. I will use…read morethem whenever I have a need!

I ordered hardware online. It arrived quickly and worked perfectly. Thank you so much!read more

I really prefer utilizing smaller businesses instead of box stores. Hardware is no different. The…read morefolks here are always nice and it is conveniently located for me. Better yet they have enough employees to help you when you need it. This store recently took over the space of the dance studio that was next door. This really helps give it a more comfortable, open feel. My wish is that they would also extend hours a bit in the evening.

Customer service was above and beyond. Noah was very knowledgable, respectful regarding my issue…read moreof previously having a key made at different Ace Hardware. He re did the key and it works. Noah clearly likes working with people and is very articulate with out pretending to know everything. f I lived in Spokane I would shop there for whatever they sell. The human factor always determines where I take my business.