I purchased a Dynamax Isata 5 30FW motorhome from Parris RV. Not that it should matter but cost was north of $200k. The sales person was friendly and responsive to questions. The tech who did the delivery walk-through was a nice guy but seemed to have been put on our walk-through that day because no one else was available. He didn't know much about the RV. He tried his best and had a rough day, i think, because he was put in a position he hadn't been prep'd for. And when he called in his colleagues, they collectively didn't know much about the RV. For starters, it was dirty inside and out. A partial list of things that he didn't know: the fridge was not working properly, the water heater was not working, the batteries were not charging from shore power, and my favorite (and I kid you not), where to fill the diesel tank (pointed at the DEF fill and said "here's where you fill the diesel"). Their price was good. I guess their business model is moving a large volume of products without wasting money on learning about what they sell or training their employees. read more

I recently purchased a new trailer from these folks from the 5545 S State Street location. There were a few cosmetic issues that needed attention. Richard in Sales met me at the trailer with a roll of blue tape and we proceeded to tag "anything" I felt needed attention. When I came to pick up the trailer, Preston walked us through every function and made sure we were comfortable taking the trailer home. I would definitely recommend this location for my sales and service. Thank you!! read more

If there was an option to give a lower ranking I would. The worst buying experience we have ever had. Been nothing but issues since we bought this trailer. We bought one with solar panels and they said it was very easy to use. The settings on the electrical panel were not set up correctly when they gave it to us and everything kept shutting down. We were assured the the users manual online had all the information but when you look, it does not discuss it whatsoever. We had to make an appointment and take it in. They assured us everything was taken care of and fixed. We took it out again and decided to use the water. The Water pipes were not connected when we turned on the water to use it and water was dumping into the trailer and flowing out of the sides of the trailer. Got water damage on our brand new cabinets. We then noticed that the toilet which we never used was leaking. Called to make and appointment to get it fixed and could not see us for another 2 months. Fine, if that is how long we need to wait , then we can still use the trailer but just not use the water. Then the heater stopped working, then the window shades fell off. Oh and now the electrical system is not working and as constantly beeping but now the trailer is completely dead. But guess what, when you call the maintenance department no one cares! The lady when we called last time was soo rude. DO NOT BUY FROM THIS COMPANY!!! They know they're selling garbage read more

We purchased a used RV in Feb 2023. We drove 265 miles to Murray,Ut. We agreed to purchase the 2019 Pinnacle 36ssws if they made some repairs and added a sealant. We drove the 265 miles the next week only to find out they hadn't done the repairs OR sealant. We drove 165 miles the next week to meet with a transporter. The battery's were dead and it took us an hour to charge so we could lift the RV off the transporter's vehicle. Also, the brakes made a terrible noise. We found out the brake pads had separated so they had to be replaced. When we entered the RV, it smelled like sewer. We found out Parris RV sold our unit with a full, frozen black tank. Yes, someone else's frozen poop. Gross. We called Parris RV regarding all these things. We last heard from them in March and were told they'd look into it. So if you're thinking about buying a used RV from Parris RV, please tell them you prefer an empty black tank. Oh, I'm not going to provide photos, NO ONE wants to see that. read more

Horrible...this places lies to your face! I was shopping around for a pop up trailer which yes this place has so many options but that alone is not worth going there. I saw the reviews and how horrible they were but I thought hey I'll give it a shot, well those reviews weren't kidding. When I got there I had to walk around myself to find the trailer I was looking for, the receptionist had no idea where anything was, he stated that he stays inside so he has no idea where anything is outside. The sale person I finally spoke to about the pop up blatantly lied to my face about getting a braking system for my vehicle. She told me flat out that I can't leave with the trailer without a braking system installed in my car because by law in Utah and California every single trailer has to have a braking system installed in the car. Ummm no ma'am that is a lie. Then she changed her tune about the financing. So then this little used pop up trailer would come out to almost 10 grand...sorry lady that thing is not worth 10 grand, especially if you lied to my face thinking I would believe it. You can keep that thing on your lot for a few more years. read more

We had just started our in person camper shopping experience after doing tons of research online. They truly are the best hands down for the following reasons. Prices are listed online! They don't chase you around the lot while you look! They will spend a much time as you need to find you the perfect camper at the right price. They don't haggle prices, clearly show you what they paid and what they are selling it for. They don't hard pitch warranties and add ons. Shout out to Tim our sales rep, we were him out but he never stopped smiling, Tim in parts, he made sure we got exactly the connectors we needed and nothing more, even called around local parts stores to find out unique harness, and lastly Jeff in finance who took us through the process with great humor and efficiency. Couldn't have asked for a better experience to select a camper and drive away same day with it in tow. read more

Manufacture Just a FYI all they care about is the sell of the trailer. After that they wash there hands of you. The shop is the worst they don't fix your issues and they have it for weeks. We bought a Alpine had nothing but issues, They talk me in to trading it for an Alliance. paid 70000.00 Offered me 49000 just +6 months later because of all the issues to get me into another trailer. We have used a total of 5 Times in a years. And still won't work. Then they sent back to the Manufacture which they had for over 2 Months came back Parris had for Another six weeks. Put trailer away for winter took out Easter weekend. And bedroom slide molding water leak. What more Lawyers is getting evolved Monday 4-5-21. All they care about is the sale not the customer. Don't buy from them go somewhere else or live with the pour shop and customer service. Sincerely Very unhappy and mad customer read more

I said in my initial complaint that if things changed so would this. I'm keeping my word. I just wish Paris would have listened better initially. We have not spoke to Paris since first part of Sept. 2022. I hope they will do a better inspection before they take every buyers money and throw them to the curb Someone felt it was necessary to take away my freedom of speech...THE TRUTH. So update. As time has gone on the Alliance RV that Paris RV sold us really is bad. Lippert/Alliance put the wrong size OUTRIGGERS on. They are for a lightweight RV not something heavy like the VALOR. The Valor is 44ft, 5th wheel, toy hauler and the sticker says ment to live in. So with the wrong size OUTRIGGERS, they are BENT. Bent going towards the center of the RV. Thus causing all the damage on the inside. When we park this RV, get it all set up to open the 3 slides, 2 are slow to open. The inside walls, shower, doorframes in the garage are broke. They are buckling causing splits horizontally and vertically in the walls. Corners are widening as it continues to slowly collapse inward.the one corner has cupboards with a small counter. That section including the counter is coming detached from the wall. The stairs going to bedroom are coming apart the more we use them. I've had one knee replaced twice, broken back and three surgeries. I try so hard to be so careful going up these stairs. They wobble if stepped on in certain spots. I lost my balance and fell, hitting my replaced knee directly on the center of the knee. It's swollen and extremely painful. We have been talking to Alliance in Elkhart, Indiana since about Sept 11th give or take. They didnt believe us. We had two mobile techs at Alliance's request look at the inside. Neither would touch it saying its a structural issue. Alliance didn't believe them either. Finally someone looked underneath. The STRUCTURAL ISSUE HIT THEM IN THE FACE. THIS IS OUR HOME. WHO KNOWS WHEN AND HOW LONG IT WILL TAKE TO GET FIXED. FROM AN EARLIER CONVERSATION THE DO NOT PAY FOR HOTEL, GIVE A FOOD ALLOWANCE ETC. read more

If I could give a negative star I would. I cannot express the disappointment in our dealings with Parris RV service departments. We should have seen the red flag when he took our extremely expensive brand-new trailer in for warranty work. My husband and I have hauled every trailer imaginable in our lifetime from horse trailers to RV's. When we purchased the trailer, they were literally pushing us out of the way to hook it up. When we took it in for the first warranty work, I had to go alone to pick it up. The service technician brought the trailer to the parking lot, dropped it and left me to hook it up alone. I had no trouble doing so but the lack of customer service was abundantly clear! This trailer is just over a year and our landing gear failed while on a trip. We managed to get it on the truck to get home. Also our batteries were leaking out fluid, our door lock numbers had peeled off and our fridge was not closing properly. Our tires were also wearing in a strange pattern. It took us 6 weeks to get an appointment. After a week of hearing nothing from the service dept. I called and was told our trailer was out of warranty and it would cost us for repairs and the batteries had frozen. The trailer has a "smart charge" system, and we always keep it plugged in. It's not possible to freeze the batteries. My husband tried to tell them they were being over charged. But they insisted it was our fault the batteries were leaking. I then had to explain we had an extended warranty so supposedly parts were being ordered. Another week and nothing. I call again & was told an email was sent to order parts from the manufacture. I called another week and was told they have no answer from the manufacture. I asked if they could call and was told "I could call but I don't want to sit on hold for hours". This went on for 6 weeks! We missed an event that could not be refunded in the meantime. When we finally could pick it up, we met with one of the service managers, but he seemed disinterested with the conversation. They couldn't find the keys to the new door lock, and when they installed it, they failed to line up the striker & the door wouldn't latch. They just folded in the arm rail to hold the door. They kept our batteries that we told them not to replace for $600. We had to ask for them, so we had them for the core charge. While hooking up the trailer, my husband goes to plug in the lights, and they have run over the plug. We sat there for another hour while a service tech changed the cord only to figure out it was wired wrong once we left the facility. My husband bought new batteries and when he went to install, he realized they wired the batteries wrong for the battery upgrade we paid extra for. My husband is an electrician, so he knows a little something on this issue. This is just the highlights of what went wrong. Our fear is the battery issue is happening to others and they don't know that it could be a wiring issue and are paying outrageous prices to replace batteries that the service department ruined. The lack of customer service, customer care and professionalism are beyond words! Not sure why Yelp has me in San Francisco, but we live in Utah. read more

They must not be too concerned with customer service. We stopped by to look at trailers as first time RV buyers. We were greeted at the door by someone who said they would get a sales rep to us. We waited at least 15 minutes and no one came out. Another car pulled in and was greeted by a gentleman who offered to help them right away. We left. I guess someone else will have the opportunity to earn our business. read more

We had great service from Jake when we brought in our camper trailer for winterizing. He explained and demonstrated each step of the winterizing process. Every time we go to Parts or to Service we are treated like valued customers and have always walked away satisfied. Even when we traded in our camper trailer for our current model, we had a very fair trade in working with Kody and again walked away totally satisfied getting a great deal! We recommend Parris RV in Murray for sales, service and parts. And after dealing with other RV sales and service businesses, we really appreciate the fairness, honesty and quality of Parris RV. read more

Our RV did not come in as ordered. Parris promised 4-6 weeks to make it right. They have not done the work. The back up camera has not worked since we bought it. Still waiting for that to be fixed or replaced. The hub cap fell off because they didn't put it on correctly. Still waiting for that replacement. The interior cabinets did not come in with proper hinges. They haven't done the work. We realize now we should bought an RV somewhere else. read more

Parris RV has the worst customer service! I have called them to get my RV serviced there, I have called nobody answers in the service Dept.several times so I leave a message and no one ever calls me back! Again no customer service do not take your RV to Parris RV. read more

The issue started with the fact that Parris sells inferior products. I purchased a 2022 Bushwacker Plus. I was originally impressed with Parris as they replaced the water heater(leaked) and cleaned out the pump and water tank(had sawdust inside. can't imagine how this happened). On our second trip the water pump leaked and I had to have that repaired in the field. I ate the cost of that. Toward the end of the year, the interior began to fall apart. I sent seven photos to the manager at Parris in Murray. They indicated that it had been 13 months since the purchase and the warranty was good only for 12 months. As I lost confidence in the product I requested a "buy-back". They offered 50% value which would allow them to make a profit after reselling. They did offer credit toward my unit if I purchased a different unit from them. While they talk very nice the reviews will clearly indicate you will be better off looking elsewhere for your RV needs. read more

I made an appointment 4 weeks ago to have my Hydro Hot Serviced. This was a place i hadn't used before.When I went there to make the appointment, in person, the guy says in 4 wks. I even said wow, that faster than I expected. I asked him about how long service should take. Probably a couple hours or so. Because i was coming from 80 miles away and would have to wait for it. I then asked if they had all the parts in stock so it could be done I one day. Talked to parts and no, nothing in stock. Let him know what we needed. So I told him 4 Gallons boiler fluid, balance would be water. Needed a new fuel filter and a nozzle. He would look into it and let me know. Called me back, $800 for the four Gallons of boiler fluid, $ 307 for the filter and $48 for the nozzle. I checked real quick and could buy a five gallon bucket of boiler fluid for $131. I could get the filter for $19 with shipping. So said I would supply fluid and filter. He could get the nozzle. Said he would make sure it would be here in time for appointment date. Went in today for service. Lady there tells me drop off keys and they would call me in a couple weeks. I said no, I was bringing this in for service today, that why I made the appointment. She said no all you did was to make a drop off appointment. NO@! Explained everything as I under stood it. No, just drop off. I said why in the hell would I bring my motorhome to you to let it sit outside in your yard for two weeks. I keep inside when not in use. She got a little snippy and I told to Shove it, your never working on anything of mine!! read more

My wife and I decided to buy a 2020 Stryker 3116 from Parris RV. They are almost 4 hours from our home (Apple Valley Utah), but the price was right so we made the trip. It took many calls with messages left over several days just to get a sales person to return our call. That alone should have been a warning for me to stay away from Parris RV. Once we confirmed they had the model we wanted, we left a deposit to hold it a few days until we could get up there to pick it up. An appointment was made, but when we got there they were still prepping the trailer and we had to wait for that. Not a big deal but worth noting as we found their service department is a mess and should be avoided. As with most new RV's there will be issues and ours was no different. Most notably, after extending the power awning a couple times it started pulling the mount screws out from the side of the trailer. I made an appointment for them to inspect the needed repairs on June 22nd. Pictures were taken and notes for the repairs added to their system. The service writer (who has since quit) said they would get the needed repair parts and we agreed on an appointment August 3rd to return the trailer for repair. After sitting for weeks, they still had not even looked at my trailer and I found out, no parts had been ordered. I was finally able to pick up my trailer on September 7th (I received a call that it was finished Sept 5th). When we picked up the trailer, even more disappointment from Parris RV. No one bothered to come out with us to go over the repairs. They just sent us up to their Main Street lot to get it. After seeing the poor repairs, I had to go find someone to help me out. Here's what we found: Awning repaired, but a screw sticking out and a large hole left where the screw went into the side of the trailer (note pictures) The pin holes to set up the playpen (gated area on the toyhauler tailgate) didn't line up so I was told another playpen would be ordered as these are welded together and powder coated. Instead of replacing the bad playpen, the tech ground down the gate where the pins go in to assemble it (note pictures). The shower floor flexes badly when you step on it due to lack of support underneath the shower floor. The shower is plastic and the floor will crack over time due to lack of support. The tech stated the flex is "normal" and no repair was done. This is not my first trailer and I've had a floor crack from the exact same problem. I'll fix this myself.... Trim piece above the slide out is pealing. The tech could not "find" this problem and it was ignored. All you have to do it LOOK at it. (note pictures). There are other small problems which I will repair myself. Icing on the cake: Someone stole our off road helmets from the toyhauler while it was on their lot. My helmet was a new carbon fiber helmet and quite expensive. Either an employee there took it or they left our trailer unlocked and someone was able to rummage through it and take what they wanted. At this point we're not sure what else might be missing. read more

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We purchased a 2022 Vortex 2815VT by Genesis from Parris RV 1 year ago. We are new to the RV world, so some of what we have learned is just being new to RVing. We have been happy with the unit we purchased, it is a toy hauler and fits our 4 seater RZR Turbo R just fine. It is a well built unit. It is the service from Parris RV that is awful. We discovered a busted waterline not long after we bought this unit. We had to wait 6 weeks to even take it in, then after they diagnosed the problem, we had to go get the unit and wait for the parts to arrive. Once the parts arrived, we had to take it back to them while they fixed the problem. As it turned out, they did not actually fix the problem. The waterline still leaked after the repair was done, so another return trip to the dealer and had to wait another 6 weeks to take it back. They did fix it the second time around, but we will never buy a unit from Parris RV again. Their service department is a joke for sure. We ended up calling Genesis on some of the questions we had about the unit, and they were very good at getting us the info we needed very quickly. The folks at Parris RV don't even know the products they sell, you ask questions and they say they will do some research and get back to us. I asked them for a quote to change the oil for the Onan generator, they quoted me $400. For an experienced tech, it is a 20 minute job. Very easy to change the oil in these Onan generators. read more

Earlier this year, I posted a review with a strong rating for the company after my wife and I purchased a new Mesa Ridge 5th wheel. However, after 10 months of struggling with service issues, I have to say we are extremely disappointed in the lack of commitment by Parris to supporting the units after the sale. We had identified a potential safety issue when we purchased the unit and in our walk thru regarding the vinyl covering over one of the slideouts. It had a slight curl to it, raising the lip and creating a trip hazard. We were told twice it would "relax" with heat as the curl was caused by the cold weather. 10 months later, 3 trips later, and a hot summer later the curl is now nearly 2" tall. Both the manufacturer (Jayco family) and Parris have declined to fix the problem despite it being a trip hazard, and basically making the unit unusable. I would strongly suggest having anything like this during your inspection put in writing with these people on the contract in order to be able to enforce the warranty. Buyer be ware. Signed: Forrest from Nevada. read more

Parris RV - RV Dealers Near Me - Murray, Utah

DO NOT BUY from PARRIS RV Only reason I am writing this is due to multiple issues in our experience with Parris RV Absolute worst experience from buying the RV, Quality of the RV, and service warranty of the RV. Salesman lied which is typical and I expected that. Now after dealing with Parris RV on other sides of their house I realize they could care less about the customer and only focus on their bottom line. After not being able to use our RV more than twice since we bought it because it has sat on their lot for warranty repair work for 3 months plus they could not get us in for three weeks for a potential propane line leak that could cause it to explode, no rush on their part to get us in at all. There was zero communication on their part after dropping it off and being told we would hear from them next day or no later than Monday, zero information as to what is happening with our RV, we finally had to contact them not only once but THREE times (Don't bother with voicemail)! The final time after going directly to the GM we were contacted after the weekend saying it was all the sudden done, result proved that to be a lie. When we got there to inspect the RV work done, only one item of numerous items had been completed after months and again zero communication. The linoleum was still bubbling, shower floor still had no support work done, vent covers missing, wallpaper still rippling trim work not fixed, the slide out is apparently an issue we have to live with, door still not locking and screen door wouldn't stay shut, skirting issues not addressed. The way they finally "fixed" the linoleum floor was to just inject glue in the bubbled spots which will fail again and will be out of warranty at that point so won't be on them to fix it after that. We were told by the GM of the Payson location where the warranty work is being preformed, that "buying a trailer from us is like building a custom home, you get what you pay for and a $35k trailer is not expected to be built with quality" and that "no RV is going to be perfect". He told us they can't buy the RV back and will only trade in the RV but THEY can't loose money. They don't care about the money we are loosing having it sit and still make payments and the fact that we have missed trips due to their incompetency. After enough complaining from us due to their incompetency, they had to involve the overall GM who has been doing this for 27yrs and will ensure you he is on your side and just a farm boy from Idaho (sales 101, relate with your customer). He is much more aware of the what he says and how it is said, told us our coach is great and perfect for us, and that he walked through it front to back to make sure it was ready yet somehow missed that the shower was not cleaned or fully ready and obviously did not check the wallpaper around the shower that I had complained about previously and no one has mentioned or pointed out again cause it is a harder fix (still not fixed even though it is "done" and dropped off to us). After telling us the owner (not sure if this is Brett or Dori) will only trade us straight across exact $Price$, because they refuse to cut us a check for a different RV, not one we might actually like, again it is about their bottom line and not looking like they lost money, no care for customer at all. We were told numerous times by the Payson GM and Company GM and their service manager that the failure to communicate was on them and they apologize yet still failed in the exact same areas, they are also quick to state they know there is no Lemon Law for RVs in Utah. They also managed to loose our Puma spare tire cover and replace it with theirs. Bottom Line is that Parris RV does not care about the customer just what they can sell you and tell you what a great deal you are getting and get you our the door with a poor quality, you get what you pay for, $35K RV Don't make the same mistake we did, DO NOT BUY from PARRIS RV! read more

Have had 3 bad experiences here. Had trailer dewinterized. They didn't drain the tanks after and didn't tell me. Trailer went to storage for a month. with water in the tanks. Ridiculous.! 2nd time needed a mixing valve replaced , told me it was ordered, it wasn't ordered when they said waited over a month, then it finally came in and they told me trailer was ready to go, went to pick it up when they called and said it's done just being tested now. I also paid for a walk thru iof the systems as this is a new to me trailer. The young mechanic starts showing me the water system and no water comes out and then he fiddles around with the pipes and hoses and then says "maybe i plumbed it wrong!" I said," have u ever replaced one of these mixing valves for the alde system before?"he says" no". He referred to it by the wrong name the entire time. So we had to wait again for it to be fixed. The problem is because the part wasn't ordered on time and I was due to leave for the summer for a job with the trailer, the service manager told me he himself would put in the mixing valve himself. I feel like there is a real lack of leadership at this dealership. My experience with the sales Dept was the same. A young kid knew less than me about tent trailers.he told me there was a grey water holding tank and I asked if where? he said oh ya maybe there isn't. I said then if you use the sink where does the water go? He said you just let it drain out in the campground, which is a big" no no" in most campgrounds and especially in national parks. The lack of knowledgeable staff and lack of good customer service has put me off from this dealership. Sad, because I now have a trailer and feel I have no where to service it. read more

We took a hard sided pop-up we purchase used from a private seller to Parris for a check-up to make sure the systems were good. The final cost of their check was $412. The good news is they only kept it 4 days. The bad news is am an not sure they even checked anything out. The service rep called and indicated they could find nothing wrong which was unusual because they were hoping to sell us service on broken items. I specifically asked if the battery was good and he said it check out. When I picked the unit up I asked for a walk through to teach me how to use it. The rep showed me a number of accesses and such but never really told me how to use the unit. I took it home and about 24 hours later opened the unit to do some cleaning. I got a musty smell when I entered it. Come to find out the mattress was soaked through and the plywood underneath was wet as well. I contacted my rep and he mentioned that there was a leak in the skylite and it flooded during a rainstorm while the top was down. He was angry the others did not mention it when I picked it up. Are you kidding??? Next I tried to charge the "good" battery. I left in on for 2 days but could never get the 12V system to run. I took the converter apart to check it and checked all the wiring from the battery to the converter but could not find anything wrong. So I took the battery to O'Riley and they said it was bad and would not hold a charge. I bought a new one and low and behold, the 12v accessories work!! The list of items I've found that $412 should have paid to have checked goes on and on. I just hope they at least checked the gas system so my wife and I do not die when we start it up. If we do, please use this review as exhibit A for the lawyer. We will find another RV supplier for future repairs. read more

We took our trailer there to consign and we're waiting for the Cabover we ordered to come in and changed our minds and picked our trailer back up. In the time it sat there the thermostat was removed from the wall and taken. The response was that they did not remove it. I can assure you it was not us that did the wires were even professionally capped off. Now the thermostat is discontinued and we are on a wild goose chase trying to get a replacement. We also bought our trailer from them originally and the whole service department is a joke! read more

HORRIBLE SERVICE Bought a brand new 2021 Rockwood Roo 233S trailer from Parris RV and picked it up on June 3rd. During the walk-through they told me everything looked great and it was ready for us to take it camping the following week. We have had trailers, specifically Rockwood trailers, for years and know how to work the water/drainage systems. When we took it out camping in Moab the water pump did not work and we couldn't use our water tank. When we called Parris RV they told us several things that we could do to try and fix it. My son, who is very capable, tried all of their suggestions and the water pump still did not work. When we got back from our camping trip we took the trailer in and told them that the water pump still didn't work, they said that Rockwood was trying to push out as many trailers as they could and they were seeing a lot of issues in the trailers. THEN WHY WOULD YOU SELL THEM?! I talked with Jasmine in the service department and she said that they would get it fixed and back to us by July 6th, but when we called they said they hadn't even started working on it! I have tried to call and talk with Jasmine several times and whenever I call I am told that she is unavailable or out and would call me back. After many failed attempts of trying to talk with her I asked to speak with the service manager, once I asked for that Jasmine called me back. I also called and asked to speak directly with Brett Parris, the owner, and he was condescending and told us I need to ask the technician to do the walk-through at a slower pace so I could understand. He said we should have filled the water tank and tested the water pump before going camping. WHY SHOULD WE HAVE TO TEST A BRAND NEW TRAILER! Especially when they told us everything was great in the walk-through. Brett also told us we should have just gone camping at a campground with water hookups. Which defeats the purpose of having a water tank/pump. Time and time again I was given the excuse that it was made by humans and humans make mistakes. Well humans you need to fix your mistakes. This is completely unacceptable, I will never EVER buy a trailer from Parris RV again. read more

For the first two years I owned my 2016 stryker 2512 parris rv had it in their possession longer than I did for warranty work including a delaminating issue! now in 2020 I found that the fiberglass siding is delaminating again in multiple places and will cost me upwards of $30000, brand new it was listed for $32000, they wont help me and cruiser rv wont help me get this fixed, so i would recommend not buying anything from either of these businesses, if you think they will stand behind their products just read the other reviews!!! read more

Parris RV - RV Dealers Near Me - Murray, Utah

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Bought our motorhome on Dec 2 and still waiting for our parts 3 months later. I have contacted them several times with not much of an update they dont seem to interested in getting the parts to us in a timely manner. They even had pictures of the parts and model number,serial number of the motorhome and still cant get it right. Very dissatisfied with their customer service and will not be doing business with them in the future. Gary read more

Purchased a new Rockwood fifth wheel trailer from Parris RV (Utah) in 2021 and had issues with a short in the Lippert PS2 rear stabilizer. Took it in for warranty repair and the mechanic placed an in-line fuse in wiring and a 30 amp fuse in place of the 20 amp fuse that is in the fuse box. This was done at the end of the season (Sept-Oct) so it sat in the garage for the winter untested. Was finally able to get it out in June and it had the same issue with blowing fuses. I told them when I took it in for the repair that there was a short in the wiring and showed them the location of the short , which was obviously ignored. When I called to see about getting it repaired again I was told that the 90 day warranty on labor was over and it would now be up to me to cover the cost of the repair. When I tried to contact Lippert get the part and do the repair myself they have not yet responded to my email. I cannot recommend Parris RV because of their poor service policy, Rockwood for their poor quality product and Lippert for their poor customer support. read more

I am completely disappointed about the customer service that I have received at Parris RV-Murray. I bought a Class C RV and was told at the time that the side mirror was broken, but not to worry, the parts had already been ordered. I took the RV home and discovered that the automatic leveling system did not work. I took it in the next day and it was verified by several service members that it was a faulty system and they would order the a new system. I was told that they would call when the parts arrived. After a month of not hearing anything, I called and was told that there was no record of any of this occurring and no parts had been ordered. I was also told that I needed to bring the ** back in. When I took the RV back in, I was told that I would need to pay to have it looked at and to look at several other concerns that had occurred during my first camping trip in it. Customer service and the service department were not helpful, friendly or knowledgeable. They seemed annoyed to need to help me and had very poor communication. I keep getting the run around, being told that I should have talked to staff at the one desk and not the other and that is why the parts werent ordered. As a consumer and after spending over $90,000 on the RVI should have been treated much better. I have several other concerns and delays in getting my RV repaired but I am out of room here. I would highly suggest not buying from Parris RV read more

1.0 star rating 7/31/2018 Bought a Fifth Wheel Toy Hauler just to find our family returning it within 48 hrs due to the filth that was left inside the BRAND NEW purchase. We provided a trade with our older JAZZ trailer that was in mint condition. To highlight the filth that they left for my family to clean for an entire day their were: . staples . wood chips . grease stains . putty stains . chipped panels . wrongly installed switches (plausible fire hazard) . broken exterior back panel . generators leaking oil with ghetto patch job to hide it (tape applied to drain hole hiding the leak) . poorly installed solar panels that were an additional purchase . carpet stained . leather seats with oil stains Note: After spending 8 hrs detailing a $50,000.00 purchase and finding all the above we decided to return this HORRIBLE experience and broken NEW product. We never detailed the outside after seeing that the solar panel on the roof was glued. Glued to a dirty roof top which never applied due to the dirt that was never cleaned. This is where we noticed that the back panel was stepped on which cracked it, and this was the last straw. Dealers compensation to make this experience a better, offering a $50.00 gift card to their dealership. This is not a bargain or reasonable purchase for the value and time spent to provide our family a new chapter in exploring the possibilities with a toy hauler. We will never purchase, or consider ParrisRV... NEVER read more

We bought our trailer here 2020, our water heater went out a couple months after purchasing it, they took 2 months and multiple calls from us before we got the new water heater, we had to contact a manager to get this thing ordered, here we are 2 yrs later. There's a leak in our shower and we have had problems with the furnace not working which they sent someone to check it out a truck ago which cost us $700 for them to take it out of our trailer and take it to their shop to blow it out. Right now we took it in for the leak in the shower, furnace again is not working and there is a crack outside in the slide . They have had it month now, and told us that all the repairs will be done last Saturday . This is with us constantly calling to check on the status they have lied to us over and over telling us that it will be done on Saturday, we waited for a phone call , my husband called Monday and the manager my husband talked to said they they are doing final fixes and just have to paint the outside so it will be a couple days and he would send us pictures of the progress. Never received pictures, my husband went down today and they haven't even started our trailer at all and not planning on having it back for a couple more weeks. We have been lied to over and over, the guy my husband talked to that is doing the frame work stated he has never even spoke to the manager and had no idea that we needed this trailer back. We live in it full time and if it wasn't for a family member letting us use their pos motorhome we would be paying tons of money on a hotel waiting for this trailer to get done and this whole time being lied to by everyone including the general manager. Do not go here worse customer service ever, all they do is lie to you telling you what you want to hear. Our trailer had an apt a month ago and wasn't even touched till last week and still nothing is being done. Everything they said was being done hasn't even been touched. I'll never buy anything from them again and will take my business somewhere else. read more

This is our Parris RV and Eclipse Toy Hauler journey. Buyers beware of BOTH!! March 23, 2021- Went to Parris RV in search of an Eclipse Attitude pull-through Toy Hauler. Worked with RYAN PARRIS (owners son). He informed us they didn't have any, but after speaking with his dad, BRET, it was just our lucky day- they had 3 on order, said they would be finished in 3 weeks, & if we wanted to leave a deposit, it would be ours. We did just that. Left a deposit, signed a contract, were given a VIN number on said "contract" & itemized receipt. We end up listing the trailer we owned, and it sold in 30 minutes. We are officially trailer-less at this point. April 10, 2021- RYAN called to let us know our trailer had come in. April 14, 2021- Get down there and he takes us to a USED, FILTHY Eclipse Attitude that was nowhere near what we had ordered, and oh by the way, someone had been sleeping or living in it, the tires were worn half-way down etc. Of course he does the back-peddle thing, right? Like- "Oh, gol, did I get them mixed up?" (As if we wouldn't notice all of the obvious differences like the fact that this one had black interior and cabinets and the one we ordered was all white)-weird!! We go inside with him so he can "check things out" for him to come back and say to us- "Well, I'm really sorry, but somehow my Dad, BRET, gave me permission to sell the same trailer to 2 different people." HOW DOES THAT EVEN HAPPEN???? Now, conveniently, there are no trailers and if you want to order one, the next batch won't be here until July. Perfect!! Clearly at this point, we should've walked away, but unfortunately we didn't. We agreed to wait for what we'd ordered. After this, and many calls and texts to RYAN in between & him telling us there was no way to get a trailer sooner than July, and that he has made so many phone calls, texts & emails directly to Eclipse and they are so busy that they don't even return any of his messages. We decided to contact ECLIPSE directly. April 16, 2021- Call Eclipse directly. Speak to KEVIN. Explain the whole debacle and everything we've gone through up to this point. I give him the VIN number that was on our contract and he tells me that trailer never even had our name on it!!! I ask him if there is any way I can order a trailer directly from him and just drive to California and pick it up when it is ready? He tells me they do not sell directly to the public, but again, it is just our lucky day and he has 3 trailers in the works that are batched for Parris RV and it just so happens that he has the exact one we had previously ordered available if we want him to put our name on it. We think all is great and ask him to do that. He goes through all the details of everything the trailer is supposed to have, I list everything that is on our original itemized receipt/contract and he verifies that the trailer will come just that exact way. And again, he gives us a VIN number for the new trailer being ordered. Said it would be delivered in July. Called RYAN immediately to let him know I was just able to order our trailer directly from Eclipse & he seemed floored that I could even pull that off, claiming no one at Parris RV can get ahold of anyone at Eclipse at all! July 1, 2021- RYAN sent me pictures showing the correct trailer had indeed, been delivered. July 2, 2021- picked it up. After getting it home, we immediately noticed some issues, one being the stainless steel doors on the fridge were both damaged, dents, dings, scratches, and that a large bolt in the floor below the fridge had not been countersunk so it was sticking up in the laminate flooring, but didn't have time to do a major inspection on it as we were leaving the country for a family vacation the following day. July 14, 2021- sent RYAN a list of things that weren't working such as it was supposed to come with a 5500 watt generator- wouldn't run both A/C units, the fridge wasn't getting cold.... In a nutshell, he told me his dad, BRET, the OWNER, told him the answer was to shut my trailer completely down, turn breakers off, not run anything else and the A/C's would work & disregarded anything about the generator being too small. First trip out was scheduled for July 22. Went to Lava, stayed in a campground with full hook-ups. During our stay, while hooked up to power, our fridge would not stay on and twice, out of nowhere, the trailer shut completely down and had no power at all- WHILE HOOKED UP TO ELECTRICITY! After friends help, and lots of YouTubing, we thought we got things figured out, only to find out we didn't. We came home from that trip and knew we were leaving the following weekend for another, so we left the trailer plugged in at our home, leaving all the food in the fridge only to find out a few days later that it had died and we had lost an entire fridge full of food. Things from there just seem to go in a downward spiral with issues on the trailer and lack of customer read more

Marv/Jo Stevens We recently purchased our New Trailer from Parris RV. Our sales person Penny was great. We have had a really awesome experience with everyone including the Service Manager Shane. We highly recommend the Company, and will continue to do return business and recommendations Love our Trailer read more

Once Curtis, Service Manager, found out that I didn't buy my A-class RV from them, they wouldn't complete the warranty work to the engine. I just moved from Chicago to Salt Lake for a new job and can't even drive my broken 2019 RV to Chicago (where I bought the RV). I described how puzzled I was when there dealership won't even honor a warranty for a brand they are the dealer for. That is when Curtis informed me that they won't even honor recall work or rarely honor customer paid work from people that didn't buy an RV from them. They wouldn't even consider it during off season time. Not impressive. read more

Bought a camper from them and love it. Their parts department and sales department are great. Unfortunately their service department is extremely lacking. A couple months after I bought my fifth wheel camper trailer I couldn't get the fridge to ignite assuming I forgot something from the walk through I called them and they told me to bring it down after my 100 mile trip they told me it would take a week to get to it they ended up notifying me that if I'm not going to drop it off for service to not bring it back. read more

Update: We picked up our fully fixed trailer today. As soon as we pulled up, Dustin, the Service Manager, was out to greet us. He walked us through all the repairs and even helped find the valve for the water system to winterize it. Not only did the new parts get installed, but Dustin went above and beyond our expectations by cleaning the trailer and fixing some minor scratches on the exterior. Dustin said if we need anything to call him directly. Thank you Parris RV. read more

NOTHING SHORT OF AMAZING! First off, let me personally and publicly thank Cory, Jake, and DeAnne! My wife and I have never felt more welcome in an RV dealership. From the first step in the door, we were greeted with friendliness. Cory was very attentive, patient, and had a great sense of humor. Jake was answering all my questions the next day AND IT WAS HIS DAY OFF! After purchasing our toy hauler, unbeknownst to us, DeAnne walked us step by step through her parts department, answered all of our questions, and gave great advice and opinions. Matt, the finance guy was honest, funny, and very thorough. No "surprise" add ons at the end. Just complete transparency through the entire transaction. We could not be happier with our trailer and the outstanding service we received from these great people and Parris RV! read more

Great service and parts department. Needed a longer hitch drop down bar on day 3 of a cross country trip. They fixed me right up and had me going again in less than an hour. And at a very reasonable cost. Thanks. read more

Disappointed! Spent 30 minutes wandering the lot, looking in trailers, ready to purchase! Not one salesperson approached us!!! Going elsewhere! read more

Had good experience ! Salesman just a nice guy ! Richard Mayfield , Trevor was actually great as well he walked us around our trailer ! The parts store nice as well ! This is the parris rv south if needed to return definetley recommend ! read more

We went to Paris RV and was so disappointed! After we stated what we wanted and how much we could afford the sales lady kept trying to upsell us on everything. She tried to sell us a trailer that our truck couldn't even tow. She kept telling us we would be disappointed if we didn't go bigger and will be trading it in. We couldn't get the factual information we needed on any of the trailers we were looking at only information on the bigger more expensive trailers. I won't be going back! read more

We went to Parris last Saturday (March 16th) I called first to make sure the RV was still available, Salesman said yes. Went to parris looked the unit over made an offer offer was accepted. I told the salesperson I will obtain my own financing through my credit union. Was told we work with that credit union no problem we will contact them on Monday. Receive a call on Monday sales person says the RV was sold earlier on Saturday. OK I said I understand. Then later in the week I receive letter from two different Credit Unions other than the one I requested, and the loan amounts were higher than the agreed price. I am very disappointed in Parris. I will purchase an RV from another dealer read more