Honestly their commercials were effective because that was a big reason why I came here. It's tough to do a pros vs cons on Parsons, because in my mind there are only 2 types of results when it comes to car repairs: fixed right and not fixed right. Fortunately I do not get into collisions often - so how do they stack up vs the competition in terms of price? God knows, but if its under $100 difference, I don't care. In this case they repaired my ford that had been in a highway accident. Door and mirrors functioned properly and the paint and replacement jobs were done well. Reasonable turn around time but still had to get a rental for a few days. Wish they could have done a little better with the dings in the car logo on the grill, but that is a small gripe. I would return to Parson's read more

This shop is totally amazing! They totally made my day! Some creep ran into the back of my car and messed it all up and Parsons did an amazing job of fixing my car! I am so appreciative of Parsons! Will always recommend this collision place! read more

We have always brought our bodywork to Parsons. They do a fabulous job! They just repaired my husband's car that had been in an accident that was severely damaged. The job was outstanding and the car looks beautiful! Would highly recommend this business! read more

Nicki is not a very nice person. My parts are taking too long to come in. Please hurry.

Unprofessional and poor customer service. The damage assessor at this place had a horrible attitude. I told him that there was damage just under the rear fender and suggested to take a picture of it. He raised his voice and exclaims "I'm not getting on the ground to take a picture". Getting on the ground wasn't necessary to take the picture in the first place. After he tells me to "let him do his job" and takes more pictures, he says he will be back in a few minutes and goes back into the office. I enter the office a minute later as he says "yea, he's a real piece of...". He sees my face and turns red. I ask him to finish his sentence. The cat catches his tongue and refuses eye contact. I tell them that they are unprofessional and I'm taking my business to Gerber collision and glass, just a few blocks away. Gerber's customer service is excellent and the employees are professional and don't talk bad about their clients behind their back. In summation, don't go here, go to Gerber. read more

Impressed with this place. They were able to get me in for an immediate estimate for a car repair (front bumper replacement), then were very flexible on scheduling. Car repair was completed in the timeframe promised, and I have no complaints about the workmanship. The one negative that I'd call out is that the cost of the repair was ~$200 higher than the estimate that I was given ($960 vs. $760 estimate). While I totally understand that an estimate is prone to error...it would have been nice to have received a call to ensure that I was still okay with it prior to moving forward. read more

My car was involved in a minor collision with a deer and a guardrail. My insurance recommended Parson's for repairs. The insurance decided to total the vehicle but since it still ran and drove perfectly I decided to buy it back from the insurance and repair it. Was given avnew estimate which was just a little over half of what it would have been to my insurance company. Repairs were supposed to take 5 business days and not start until they had gotten all the needed parts. They told me to bring in the car and since I drive by this business everyday on they way to work I could see if my car had moved or not. My car didn't move for over a week. When the car was finally done I noticed the repaired bumper was grey. The finish was smooth and shiny unfortunately my car is silver. Paint over spray was all over the black plastic trim. When I complained about the over spray and color miss match they said new paint is always darker and would lighten up as it cures. When I went to pay the price was almost $500.00 more than the original estimate. The final insult was the fog lamp that didn't work. They had not even connected it and it was just loose in it's housing. I had the front bumper resprayed a few months later at another shop that specializes in German cars. They used paint matched by the cars original paint code and it matches perfectly! read more

I would highly recommend friends and family to go to Parsons for all your Auto body needs. The process was hassle free and very professionally done. Time frame for completion was exactly what they told me. Plus they detailed it before picking it up. Outstanding job Parsons! read more