First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

Today is Tuesday November 22ND 2022 I've been here before…read morefor some work on my vehicles This place never disappoints Professional and Excellent Customer service Mark and the entire staff , are so people friendly and you feel like you're part of the family when your there the prices are affordable and they don't over charge, or try and sell you something you don't need they really do care about your finances as well as your safety. So if anyone is looking to spend their money wisely and love the outcome of the work this body shop puts in !!!! TRUST ME, I PROMISE YOU WON'T BE DISAPPOINTED

Mark, Geri, Tina and the entire crew at Alpine Body Shop? Class act, all the way. They fixed…read moremother's car on time, on budget and with the kind of human touch required for a difficult situation. I'd recommend Alpine Bidy Shop a million times over. Thank you!!!

In November I bought a car from the online dealer that has the giant vending machine looking…read morebuildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to a body repair shop in Freeport (we'll call them Gerbil Glass & Collision) and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). After much hemming and hawing from Gerbil it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerbil and they finally recommended Caliber Collision. Caliber got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. They did excellent, quick work and the headliner looks like it came straight from the factory, better even!

Wont be taking my car here from the way I was talked to on the phone alone. Went through a…read moretraumatic accident (not my fault) with my two babies in the car and the woman speaking to me on the phone was so rude and condescending. My husband called separately to get things sorted out and she was equally as rude to him. I guess having a car potentially getting towed to you to fix is incredibly annoying.

Unbelievable service and so very helpful. I was in such a time of need and Julie and Lee were…read moreextremely helpful during a difficult time. I would recommend caliber collision and this team again and again. Very caring not just out for a buck they truly care about the customer.

So let's say you have a wife that likes to back into things, pull out in front of other vehicles or…read moreget hit by people that aren't paying attention and pull out in front of the giant red mini van. Possibly you've rear-ended a police car on an icy day. After a giant snow fall you tried backing out of your driveway onto a snow covered street only to back into a parked car. I'm not saying we've done any (all) of these things, but I'm just saying in case this happens, where do you take your vehicle to get it repaired? Auto Rehab Crash 1 has done a great job on the three vehicles I've taken to them. You can't see any of the damage that was done when they are finished. Every time I've called, they have been polite and courteous. They have worked with my schedule. If I have to leave a message they respond quickly. The best part is that they do back their work too. Two days before Christmas '10, I backed into a neighbor's car. My Silverado's bumper and bed was damaged. I scheduled the repairs at Crash 1 and with in a couple of days of dropping it off, my truck was restored to like new condition. You couldn't see any damage at all. Flash forward to a couple of weeks ago. The pad on the bumper started coming off, I took it back to them and with out any questions or excuses they made the arrangements to fix it with no additional charge to me. I dropped it off this morning at 8:00 AM and was able to pick it up at lunch time. Everything looked good. They told me that if the same thing should happen again, bring it back and they will replace the entire bumper. I know some people will think "They should have fixed it right the first time." I think they did, I believe that the pad they used came off the old bumper per the insurance company and it had been damaged in a way that neither saw until the temperatures were in the upper 90s and it warped. Things happen, and they took care of it. Whether it was their mistake or uncontrollable circumstances, they made it right.

Worst experience in my life. Their communication was horrible, kept my car longer than they told…read moreme. Did not keep me updated. I had to call them for updates. Had my car for 8 days, they originally told me 3-4 days. Others that has used them told me the same..Expect your car be there longer than thay said !!!!! Didn't even know who David Simmons is. He is the CEO!!!! DO NOT RECOMMEND!!

I was rearend on my way to Florid. I stopped in to see if they would remove a piece hanging down…read moreon tire and to check the broken light. the gentleman came out immediately and removed the piece and taped up the lights so I could continue on to Florid and he did it for no charge! what a wonderful place. I will definitely check out Caliper in Florida for my repair because of the excellent service here! thank you Caliper!

Waiting over two weeks for a simple bumper repair quote is ridiculous. Despite making numerous…read morecalls to follow up, I was repeatedly left chasing for answers and received no meaningful communication. An estimate is one of the most basic parts of the process, yet this company couldn't manage to provide one in a reasonable timeframe. After wasting enough of my time, I finally told them not to bother with the quote at all. The lack of urgency, poor customer service, and complete failure to communicate made it clear that this is not a business I would trust with any repair work. If they can't handle a straightforward estimate, I have serious concerns about how they handle actual customers and repairs.

I got an estimate today on a scrape on my bumper. No filler or body was needed just a partial…read morespray. Before I went there I had gotten an estimate from an independent shop for $250....this place the clerk came out and they took pictures and no tech actually came out to look at it. I told them I had a $1000 deductible so did t want to claim it under insurance. They told me they it would be $1825 since they would have to take the bumper off and light tail lights off and then have somebody recalibrate the sensors and paint was very expensive. The paint and hour times were ridiculous. I owned a mechanic shop but not a paint and body shop but know when I am taken. $380 in paint and 25 hours of labor? I can't believe they handed me the estimate with a straight face.

JB rocks with honesty and a skill set not found anywhere else in the auto body repair biz. We…read moredropped off our sad 2016 Honda van and 8 hours later he delivered a beautifully finished front end bumper repair at 1/4 the price of any other body shop. More impressive than his skills is his friendly manner and complete transparency in the work he's going to do for you. Get your dinged up car over to JB today! You'll be writing a review just like this one!

JB did an absolutely amazing job fixing and painting a large dent on my car. My car has a white…read morepearl finish, which is notoriously hard to match, but JB pulled it off flawlessly--the repair is seamless, and you'd never know there was any damage. What truly sets him apart is not just the quality of his work but how reasonable his pricing is. On top of that, he turned everything around in just 24 hours. He was a total lifesaver and I couldn't be happier with the results. Highly recommend!

While driving my 2021 BMW X5 I WisconsinI struck a deer in. After I got back I got estimates at…read moreBenny's and another area body shop which I have used in the past. They were booked out so I got an estimate from Benny's who had do body repair work for me previously. Their estimate included repairs needed but missed by the other body shop and they were able to Joey working on the job in my time frame. They were very professional and personable to deal with and got the job done beautifully. I hope I don't need them again, but if I do they are my first choice.

I've taken my car to them after both of my accidents, and they've done a superb job with the…read morefix-ups! They have repaired my car to the max, making it look like there was no damage done in the first place. Not only do they pay attention to detail, but they understand that their customers come from different financial backgrounds and they work with the customers to make the most affordable repair. All of the staff members have been genuinely involved with my repairs, meaning they won't add on any frills to increase your price, and will even provide transportation to and from the body shop if you can't manage. Lori is the SWEETEST scheduler/consultant/customer service person I have met. She was so accommodating and understanding!! Mike and his crew also did an outstanding job in fixing my vehicle. I would highly recommend this place!

I had a great experience at Clendening with Jeff. Took my car in that had two awkward dents, that…read morehad compound angles to be repaired. They did a flawless job and matched the paint perfectly! I couldn't be happier! Thank you, Sam Z

You know... I really wanted to like this place. Great reviews, local shop and very friendly…read morecustomer service from the start. But wow did that change before I even got my car back. We decided to test out another local shop through insurance and when I originally took my car in for review, they questioned how a dent had happened as it wasn't where the main issues were located. Told them and all was good. Left, made an appointment and took it in when we arranged - was told they needed it minimum of 5 days so that pushed the date back twice due to holiday and having prior plans. They worked well around my schedule which was super helpful. They called my mother at one point to ask again how X happened and she explained and they said something along the lines of "okay. We have a great relationship with Statefarm so we just don't want to ruin that". Sounds to me like I was assumed to be lying... For no reason. Kind of rude, but moving on. Later, I received a call on the 4th day (Thursday) around 11am stating that my car was done and was ready to be picked up. Cool but very annoying as I work Downtown in Chicago so I can't just hop in my rental and head 2 hours to the shop to get it. Then I ask if I can just get it the following day and they followed back with that they are actually CLOSING THE SHOP due to heat and we HAD to pick it up by end of day. This was the first red flag I should've noticed but dismissed. As noted previously, they said minimum of 5 days.... this was day 4. Never was I notified prior to 11am on Thursday that they were close to being done or that they were even closing shop the following day. I had to have my parents go pick it up as Chicago traffic is a nightmare. They went to get it and this is where I get really upset with this shop. My parents go in to get it, are told to pay without checking it out first and so they paid. Then they were sent over to the car to get it and leave. My dad went around and looked at it all and brought up the fact that it was not done correctly and that he will not accept it as it is. They had the audacity to be upset with him for speaking up and refusing it and had an attitude with him. Of all people, my dad? You're ridiculous. He pointed out what was wrong and they stated that he needed to take it and I would have to bring it back the following Monday because "they didn't want it in their shop over the weekend." Sly but no, you can't be let off that easily. If I were there, they would've taken advantage of the oblivion that I would've had and I would've left with a car not fixed properly and an angry father. They ended up calling I believe on the following Tuesday saying it was done so I had my dad go check it out again for verification and he accepted it this time though it wasn't fully how it should've been repaired. All has been good up until the last week when I hit a raccoon and what do you know..... the poor job that they did, was showing like no other. Paint was chipping everywhere, not adhering to the bumper and missing pieces/latches from a supposed "new bumper". Took it back to my actual auto shop and he knew instantly that I took it elsewhere prior and questioned if I did so. I told him I did and he pointed out exactly what I had previously said. The work they did to my front bumper was done very poorly and in a rush. Now I'm replacing it once again and I will NEVER return to this establishment. Take your time on your work, learn how to effectively communicate with paying customers, treat ALL customers with respect and own up to your own mistakes. Shame on you for speaking down to my dad and being shady about your poor work.