My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

Very pleased dealing with them. A friend recommended as they were happy with their installation…read more They showed up on time. The installer for shower did a great job handling any issues that came up. There was a mistake on the countertop but they quickly took care of the issue with no problem.

We drove from Simpsonville going through traffic to make it before 5 and we showed up at 4:15 and…read morethey were already closed. No sign on the door. We called and the receptionist said she had to leave for an appointment. We will not be using the business. They lost a big sale. This is very unprofessional to not have a backup.

I called Friday to confirm their Saturday hours were from 10am to 2pm. I get there Saturday at…read more11:15 and sat for 30 minutes. In that time I called the number on the door and she advised that the employee ran out for lunch. Two other cars showed up, sat, and left too. You're only open 4 hours and closing 30 minutes (or more) for lunch! I understand the Human need to eat but pack a lunch if you're only going to be there for four hours. After looking at these are the reviews I'm glad I didn't even get a chance to check this place out.

Their staff is super helpful and respond quickly!!! Also a great selection. They can sell products…read moreand recommend installers.

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They had exactly what we needed to fix a valve on an outdoor shower and they offered good advice as…read morehow I could do it even smarter. I appreciate a locally owned business, they've been around over 50 years, that is actually is willing to help someone save money!

Pros: nice store Cons: incompetent. We ordered several…read moretoilets, sinks and bathroom fixtures. One of the toilets received was used and came in a box that needed rolls of tape just to keep it from falling apart. It had been shipped and re-shipped several times. When we returned the items that were incorrectly recommended and ordered, we never received credit. One year later, we are still waiting for the credit. Every time we receive hear from them, a new number is suggested. How hard can it be? Don't shop here. Their competition is far more accommodating and responsive.

Nick at RR LLC is so skilled and helpful with anything I need. He is as good as his word and does…read morewhat he says he will do for a fair price. I recommend him highly.

We had minor interior damage with the ceiling and exterior doors that had gaps. Nick did a pretty…read moregood job repairing those minor issues. He was also willing to help us with flexible pricing.

Simply Living redid our backsplash, installed appliances and replaced our shower doors. Caleb was…read morevery meticulous and accurate in all of his work. The kitchen looks like new. Costs were competitive and very reasonable.

I called to get a quote for a kitchen and bathroom project, and the experience was extremely…read moreunprofessional. The person I spoke with accused me of being a scammer and hung up on me before I could even explain what I needed. I was polite and simply asking for pricing and availability. If this is how they treat potential customers, I can't imagine how they handle real projects. Very disappointing and a complete waste of time. I would not recommend based on customer service alone.

Fantastic customer service! 12 years ago Dream Maker redid my bathroom making it a wonderful…read morebathroom for my disabled wife and myself. Recently, due to house shifting, the full glass door had become misaligned and I called to the company to see if they could come out to make an adjustment. Literally, with in 15 minutes, Randy returned my call said he'd contact Mark, one of the original installers of my bath. Within 2 minutes after that, Mark called and I gave him the lowdown. He said he was in our area returning from another job and met me within 10 minutes to look it over. Since he'd left his tools at the previous big job he had to come back to do the door. 2 days later as planned, he called ahead and he stopped by for 5 minute job which corrected everything. Give Mark and Randy kudos for quick helpful service.

After researching five kitchen remodeling companies, we decided on Dream Maker Bath & Kitchen in…read moreGreenville, SC. In addition to an update in the owner's suite bathroom, we also had a fairly large kitchen makeover and a redesign of our Butler's Pantry wine cooler & cabinet. We had new quartz counter tops installed, repainting several cabinets & the island, installed several appliances and finished with new backsplash and cabinet hardware. Dream Maker Bath & Kitchen has a broad spectrum of bath & kitchen selections with sales staff that are comfortable in making the right selections for your home design project. Also, and this is key to a successful remodeling project, Dream Maker Bath & Kitchen has a very talented group of experienced craftsman(s) which is the "secret sauce" in being satisfied with the final product. Mark was our woodworking craftsman who had to design very specific kitchen drawers (like 18) and complicated appliance installation(s). Our painter, Alex, was exact, no mess and the finished cabinets & island are easily showroom quality. The last talent of the kitchen redesign team was the backsplash expert, "Naz" who installed three walls of travertine tile in a complicated diagonal design. Naz is a "Mini-Michelangelo". All the guys were respectful of our property, most of the preparation & cutting was done outside and every evening they would clean the work areas. A suggestion to the Dream Maker Bath & Kitchen management for a perfect five rating is better communication with the customer on the various work dates. Short of that issue, they do a very professional job. Overall, we would recommend Dream Maker Bath & Kitchen to our friends.

I had a return that took longer than expected. It was at no fault of the cashiers, something about…read morethe barcode being incorrect. Overall I did end up finding what I needed and all of the cashiers were very helpful.

We ordered an outdoor patio set that was supposed to be delivered today. I called and found out…read morethey cancelled it yesterday without notifying me. They had no good reason. Today is Thursday. We have a huge bbq Saturday. They are leaving me in the lurch. NEVER AGAIN will we support there business. We ordered from BBQ Guys.

We bought from Lumber Liquidators and had the install from SW Contractors…read more Although the flooring material turned out to be a MESS.. (never will buy through LL again) Steve worked with us and tried to help us in our claim we filed against LL.. It was a perfect install, the material was bad. I appreciate Steve going above and beyond.

I had met with a few flooring companies before finally deciding on SW Contractors through Lumber…read moreLiquidators' third-party referral program. I was skeptical as they are the only contractors Lumber Liquidators refers to but I can understand why they maintain that referral relationship: SW Contractors are top notch. Our job was an involved one as we were ripping out tile and carpet throughout our downstairs and putting down hardwood in the kitchen, living, two closets, hallway, bathroom and entryway. Steve came to the house and was able to give a detailed (and pretty competitive) quote right then and there. We had some tight scheduling issues as I wanted the rest of the family out of the house for the install. Laura, the business/office manager, worked with me to get our project scheduled on exactly the days I needed. The crew of three arrived and immediately got to work. By mid-morning, they already had ALL the demo done! Jose, William and Eduardo were fast and meticulous - even taking extra (unexpected) steps to minimize the mess (which, if you've ever removed tile, you know there is a LOT of mess!) They hauled away all of their waste when they were done, too and even kept their work area neat between project days- something I didn't expect but really appreciated. I LOVE my new floor. We went with the taller baseboards as Steve recommended and the finished product is gorgeous, contemporary and SO clean! Laura was even helpful in getting some questions answered for me after the install was finished and emphasized that they would be more than happy to come take a look at anything should I have any concerns.