Great service - extremely prompt in the worst circumstances. I would recommend them for any kind of…read moreservice, whether it's towing or roadside assistance.

We used to take our cars there a lot, but no more. They quoted us $1200 to replace all our brake…read morelines and we told them to go ahead because we need the truck. We called to check on it after a couple of weeks.They "didn't know" we wanted to go ahead. It ended up taking two months to get it all done.

J&A do amazing work, call when something comes up before moving forward and still got the vehicle…read moredone quick. It's the only place in Grundy I would take my car to for any transmission or drivetrain work!!

Took my Honda in for transmission issue. The guys in the shop took it for a test drive and let me…read moreknow what the issue was and how much repair cost would be. Everyone was super courteous and explained everything so I would understand (I am not a car guy). They spent over an hour diagnosing my transmission problem and did not charge me anything! Service and ethics that are a rare commodity today. Thank you J & A staff!

I brought my vehicle here for an axle repair and paid approximately $850. Within three miles of…read moreleaving the shop, the axle locked up while I was driving, creating a serious safety concern and requiring the vehicle to be towed. Since then, I have attempted multiple times to resolve the issue. I called on Friday and again on Monday, spoke with two different individuals, and was told I would receive return calls, which never happened. Due to the lack of follow-up, I had to extend a rental car while waiting for guidance. Being told afterward that the tow would be "covered" did not address the failed repair, the safety risk, or the lack of communication. I expected better quality work and responsiveness for a safety-related repair. Unfortunately, my experience was very disappointing.

We were in town traveling and pumped gas mixed with diesel from a local station. We started…read moremisfiring on the highway home. We called the Auto Clinic and they said they could fit us in. Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned. They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.

brought my car there two days ago looked at it fixed it today it's like a new care got it done…read morequick If something eles goes wrong will bring it back there and they know how to fix cars

Thank you for getting us in so quickly! They had lovely customer service! Recommend to everyone.read more

AAA sent this company to me and everything was very smooth. Done within seconds and even had a…read moreinformation on a business to have me a new key fob cut and programmed within an hour. For a lot less than the dealership. All around great experience.

Disappointed. AAA put me in touch with this place for a tow when my engine blew. When I arrived…read morebecause I had to follow in an Uber I was told that the engine was dead and I could get $150 for the car. I returned two days later to collect my items and was told that I would only get $70. I was charged $80 for them to look at my engine. OK I don't have a problem with the charge. I have a problem with you not disclosing what you were actually going to pay for the junked vehicle when I was there the first time. I find it dishonest, shame on you!

I was purchasing a 1966 Mustang in Princeton, and these guys were awesome! They really took the…read moretime to make me feel valued. They put the car up on the lift for me and pointed out various things about how great of shape the car was in. They were very helpful and friendly in giving me their professional opinion on the car I was buying. I would recommend this business to everyone! They truly went out of their way to help me out! Five stars customer service!!

Brown's Auto is fantastic! They were very nice and very knowledgeable, and got us fixed up quickly…read moreand reasonably, even though we're from out of town. If I need service in Princeton ever again, I'll be back. All dog lovers need to come meet Hank, the affectionate, bulldog.

Major accident in Chicago we were involved in. Truck was destroyed. Called Dave at midnight and he…read moresent his driver up a hundred miles to rescue us. His driver got us and the truck back to LaSalle il. Top notch service. Highest recommendation for Service and knowledge of Trucks and Cars. 5 star Service!

Quick and always leave in good spirits knowing they are trustworthy workers working on our…read morevehicles. Always let me know other problems that they offer to fix when the time is right. Thanks for getting both of our vehicles in and out in timely matter; with good customer service! Appreciate you all!

I usually don't stop at Shell because they are usually higher fuel prices but I had no choice got a…read morefew bucks till I can go somewhere cheaper but got a few snacks and the employees were nice and it was clean just not cheap but not many places are

If I had my druthers & if all things were created equal including the cost/gallon I would get Shell…read moreGas everytime all the time. 07/28/20 I was out at Starved Rock so I gassed up out here in Ottawa, IL thinking the prices would be less the in Lake County or Cook County @ the Shell Gas Station, but surprisingly I was wrong. Still nothing special just a gas station out in podunk Illinois