Always a great place to get any party favors you need. It's really sad how they may be shutting their doors. The service needs improvement to say the least. The girl who helped us looked to be 12 with a little attitude. Then when I went back 2 days later to return something, a different girl but wasn't very friendly. They do need to have a bigger selection, I think that's why everyone goes to Walmart or amazon. And because of the prices. I mean $5 for a balloon now?! read more

I love Party City's balloons! I love how they have so many themed party accessories! And it's very organized. Yesterday when I went they were out of congratulation ballons but I got you are amazing ballons which still matched the occasion. Yes party city and the balloons are pricey but this will always be my go to place for special occasion balloons! read more

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I needed balloons and went to the Party City website. I found an ad for 15ct 12 inch balloons for $24.80, inflated. The ad included the Stockdale store. See the ad. The clerk who I spoke to said the website and pricing are from the corporate office and the Stockdale store does not honor corporate prices. I bought other balloons which were more expensive of course and left the store. I called the store later and spoke with the manager, Vincent. He was professional, patient and listened to my complaint...he coulda been the clerk for all I know. He repeated the store, a franchise, did not honor corporate ads/prices. I think its absurd that a national franchise would not honor corporate prices...a Big Mac is the same price all over California. If this store won't honor corporate prices, it feels like a bait and switch scheme to me. Vincent said there was a "disclosure," on the first page of the website...maybe, but I couldn't find it. Do better Party City! read more

Party City - Party Supplies Near Me - Bakersfield, California

Came here to find birthday decorations for my daughters birthday. I was able to find decor for "21" birthday so it worked out perfect. We had a couple employees pass by us with no greeting or ask if we needed help. It's always nice when you are acknowledged even if you don't need assistance. Most isles were stocked and organized. read more

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Absolutely ridiculous service here. Their website says individual balloons are 60c each, and in other cities you can order online and just do a pick up at the store. Of course, for no sensible reason, that's not allowed at any of the stores here in bakersfield, and instead it says to go in to the shop to purchase the item. So I drive across town to get the balloons, and the cashier says the exact same item is $2.50 in store. $2.50 for ONE balloon. Correction, $2.50 for one basic 12" latex balloon without helium or inflation or anything. Yes, again, $2.50 for a single uninflated balloon! That is absolutely ridiculous, and it completely contradicts what their website says. The website sales listing makes it clear that the price is 60c. But when I ask the cashier about it she keeps repeating "thats the online price, that's the online price", but that's clearly false because in store pickup is available in other cities the balloons are only 60c each. And if that's correct the pricing online is not only misleading,false advertisement, and we're also being punished just for living in Bakersfield since the company arbitrarily decides not to offer in store pick up here. I hate that the only real party supply store in this town is Party City. They're over priced, they have a terrible selection, and the kids who work here usually have no idea what's in stock and what's not. Do yourself a favor and order balloons online from etsy, amazon, bargainballoons.com or laballoons, you'll get a much more reasonable deal. And if you need supplies last minute, some items can be found at big box and craft shops. read more

I came here for an item and walked out within 5 minutes of being in the store. It was completely dead and there were about 10-15 employees working on the floor. I was in the back looking at costumes hoping to find the one I needed when a stockboy came out of the back and said "Give me a second. Let me see what this homo wants," and in the same breath he looks at me and says "You doin alright, sir?" I was beside myself. I know Bakersfield is 80% conservative and anti-homo, but I really expected better from this establishment. Haven't we risen above using "homo" as a synonym for a negative idea. It just goes to show there's a lot more work to be done. But I'll never shop here again. Being a member of the LGBTQIA+ community from a conservative community is hard enough without ignorant and homophonic slurs being thrown around in the general vicinity. I should've just corrected him in the moment but I honestly fear altercations in this town. Do better Party City. Please do better. read more

I told myself I'll still come back-- one day, some day-- but I was lying to myself. I absolutely refuse to go back to this Party City under any circumstances. I won't recommend this location. I'd rather go swimming in a tank filled with a hundred hungry sharks before stepping foot back here. Great selection of items. They usually have more difficult to find items in stock compared to the other Party City in town. It's expensive and definitely a last ditch place if the theme is really popular such as Nightmare Before Christmas, Barbie, etc. But so many items on the floor are damaged and destroyed. The manager says as long as the parent is nearby, the staff is trained to do nothing. However, if a child is destroying items in front of a staff and the parent is not nearby (within eye sight), then the staff is trained to let the parent know the minor cannot wonder the store alone. Returns on damaged items purchased unknowingly is difficult and the manager's stance on the problem is "it's not his place to discipline other people's children." Please feel free to destroy and refuse to purchase items at this store because they can't and won't make you buy what your child breaks! read more

3 year old won't even go in the store because they had incredibly scary animitronics right when you walked in. Associates response was that it's Party City and its always that way which lacks any sort of understanding for traumatizing a child. I understand it's Halloween but small children go into the store for costumes and party items. read more

Company won't make an exception at all when it comes to returns. Items are still in box unsealed/unused and they are not willing to make an exception to their 30 day rule at all, no matter what. So I suggest never buying anything from this store too far in advance. read more

Girl at checkout was very rude, had a coupon and I price matched. No where in the terms of the coupon did it say could not be applied. Girl didn't have a name tag. Did even bother to check. Had many balloons missing and website did not reflect as to what is in store. read more

I don't know why this store has such bad reviews. Every time I've come in, I've found what I needed and I've left happy. What's everyone's problem? Everything is organized! I can navigate the store on my own and find exactly what I need without having to ask anyone for help! And the one time I asked for help because I was looking for something specific, the person I asked knew exactly what I was looking for and pointed me in the right direction. Easy peasy. The prices might not be great, but that's for most party stuff anywhere. The good thing about this store is they have tons of items for each "theme" they carry! Even based simply on an age or a color. There's always so much to choose from. And they have TONS of balloons! And candy! And toys for goodie bags! I like coming to this store as much as I like going to an office supply store! Just me?! Oh well... :) read more

Giving 4 stars seems like a lot for me to give as the place is very expensive for the most part. But, the staff is really friendly and tries to be helpful. It is a big store with so much selection, so many costumes.. so many themes. Birthday, bridal, baby, BBQ, Luau, Casino, etc. If you are stuck for a party theme, just walk in here and it may dawn on you what you want to do. I am not a $1 store snob, I actually like those places for certain things... but there is no argument that there is better quality here if you can afford it and are trying to impress even just a wee bit. The store was really clean. Need a balloon? A million to choose from. I saw many in the $12 range. I assume this gets you helium too. I had a $5 coupon for here that I think I got in the mail - good marketing as it got me in here for the 1st time and I used the coupon without any issues. I am pretty sure I will be back. It is a fun place to be! read more

Party City - Loot! Themes for all occasions! - Party Supplies Near Me - Bakersfield, California

This store is always fun to visit no matter what the occasion. But honestly I can get a lot of what I need a few doors down at the dollar store and save a whole lot of money! This review today is based on customer service. It is Halloween season so the store is more crowded than usual. The check out line is extremely confusing and congested. Management needs to reorganize to avoid crowding and cart traffic jams. Also, management needs to manage the employees better. While at the checkout the only clerk working the cash registers held up the whole line while she did her Halloween make up. No joke. I took a picture and will attach it. She apologized and said her manager was making her do it. My question is, is your manager making you hold up the whole line while we watch you? Did your manager want you to give us a live make up demo? Or did your manager want you to do your make up in the employee break room before you take your post at the cash register? read more

Party City - Employee doing her make up while holding up the whole check out line - at the only open cash register. She said her manager made her do it. - Party Supplies Near Me - Bakersfield, California

Extremely rude customer service. My boyfriend went early to pick up our small balloon order (8 regular latex balloons) and the lady at the counter was terribly rude to him and asked him to come later (mind you they were not busy at all and he was only 45 minutes early). She did not greet him and stared him down rudely when he walked in. A somewhat nicer worker offered to help since he was not busy and she seemed upset that he offered to help. My boyfriend wasn't sure if he had everything when he was handed the balloons and he waited and no one said thank you, good bye, etc. They just stared him down so he walked away feeling really upset. My boyfriend is the nicest person so for him to have this experience on my birthday breaks my heart. read more

This place has the worst customer service, lack of professionalism and general lack of knowledge about their own product that I've ever seen in any company! First I'm waiting About 10 minutes to choose which balloons I would like then when Someone finally shows up to help me. The balloons on display do not match the locations and the just give up and ask what else I want. I choose which balloons I would like to purchase and then I have to Wait even line because they can't put helium before I pay. Waited All that time only for the cashier to tell me that my balloons will only last 6 to 8 hours which doesn't meet the timeframe I'm trying to achieve. This by the way could have been mentioned by the first person I waited 10 minutes for. This place is horrible, from now on I'll just go to the dollar store or grocery story balloons. read more

Staff here is super helpful. Manager went out of her way to help with an order that had a lost receipt. Took the time and energy to make my experience great. read more

Rhonda was a life saver today! You may think I'm being dramatic but when your child spills ice cream in an aisle (yes I know it was a bad idea to come in with it in the first place) and someone makes u seem like your NOT the worst person in the world and it's really not a big deal... it's so very nice not to mention when it came to checking out at the register, she was fast!!! What more can a mama ask for?! Oh I know!! Fair prices!!!! Although she's not responsible for the pricing, I commend party city for keeping the average humans wallet in mind. I was able to find "five nights at Freddy's" theme with out breaking the bank. A great trip today and I'm sure I'll be back! read more

Meh..... I came in here the other day.. Looking for Frozen party decor for a last minute planned party for my little one. I walked straight to the balloons where there were two employees handling a big balloon order. Neither of them looked up for at least 5 minutes while I was standing there with my balloons already picked out!!!! I understood that, you are busy. But then, the gentleman that was there just looks at the fellow employee and says, "Help that customer, I'm off." He just walked off. So rude. Then the lady employee tells me, that she has to fill this balloon order and then can help me. I said.. "I've been waiting for 10 minutes now, I'm the only one here and only have 3 balloons. Can you help me now?" She did but seemed very "put out.." by helping me... This was at 11am on a Monday morning. March 23. Not a busy season or time. The customer for the big balloon order wasn't there in the store.... I don't see the point of having a customer stand in front of you while you fill a giant order for a customer who is not present at the time.....??? I wish there were other party supply options around here. But there just isn't much choice in this city.... Wahhh! The decor was nice. But the employees ruined the experience here if there is even one to be expected from this place. Party City, 2 stars. read more

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Party City carries just about everything you need to throw a party except the food and beverages. You can purchase themed decorations, plates & cutlery, toys and candy for treat bags, even Halloween Costumes. I mostly frequent this store for the little toys to put in the prize box of my kindergarten classroom. They have a pretty good supply of toys for both girls and boys and they are not very expensive. I have never been impressed with their selection of Halloween costumes, and the ones I have picked up there never held up for a second year of wear. read more

Service is really slow in the balloon area. Long wait. At the counter, they don't seem ti know their products very well; maybe they're newly hired. The balloons are beautiful, once you get them. I'd still rather go elsewhere next time. I'll be adding to this review shortly. read more

This place has decorations for parties and costumes for Halloween. The place is kind of disorganized around Halloween and messy. Nobody offers help because they get really busy. On the plus side check out is super fast. They don't allow returns on Halloween stuff, so make sure you buy the right stuff. read more

Party City - Party Supplies Near Me - Bakersfield, California

I was charged an extra item and I went back to get the refund but it was hard for them to figure out which item was over charged, I suggested to scan it all to figure out the difference of the amount but they are not open to suggestions and did it the long way and hard way. After finally figuring it out, I was purchasing another item and had paid for it. And then she forgot to give me the item which I just purchased. When I remembered, the store was already closed. They better give it back or else, I will return all that I purchased which is a total of around $140.00. I will go back to the store tomorrow. read more

Good place to grab party supplies and everything is really well priced. My favorite thing about this location is the variety of balloons they offer for diffrent occasions. The people working here are also very friendly. read more

Very nice costumes and decor. There was way too many people not social distancing. Me and my daughter couldn't get through to see the costumes. I love the place but they should have a limit of people. read more

First time in party city and the gal named KALI* took great care of me and made sure my balloons were to my liking. Took her time to make sure I got it exactly what I wanted. 10/10 customers service! read more

The customer service here is horrible. I was greeted by the district manager and I have never met someone so rude in the field of customer services. Party City needs hire professional in customer service. Not DM like Dona. read more

I bought a Happy Birthday Ballon. I was told from the start they last 3-4 days.. I had my Moms Birthday lunch the following day around Noon. The next day, I wake up to find the ballon deflating and it hadn't even been 24hours since I bought it. I went back and asked for a new ballon. I felt the ballon was defected and was releasing the air. After going back and forth with the gal, she gave me a new one. This was really inconvenient since I live across town and all for a $12 Balloon.. read more

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I noticed while waiting to pick up my balloon order that the female clerk was wearing her mask below her nose. After I said something to her, I noticed the Male employee wasn't even wearing a mask. They both thought it was funny that I called them out on it. Pathetic! read more

These people have no idea how to accurately calculate $5 off a $9.99 coupon. It is $5 off, not $2 off one item, and $3 off another, so that if you return one item, you don't get the full $5 off. Deceptive marketing, at best; morons, at least. read more

Service can be a little slow, but they have a pretty good selection for party needs. The place isn't cheap, but it isn't outrageous unless you want a big party pack of some specific theme. I come here for all my last minute needs, otherwise, I'd order from Amazon or oriental trading. read more

This store lacks customer service DESPERATELY!! The employees are borderline RUDE!! They could careless about helping you. I hope management reads this and considers holding a training meeting regarding how to greet & assist customers. Customer service will either keep people coming back, or it will keep people away. I will ONLY go back to this store if it's my last resort!!! read more

Typical party city, everything but the cake. Have really good clearance stuff sometimes but customer service can be better. Waiting in line almost 10 minutes to check out when you have a store with a bunch of workers makes no sense. I might as well go to Walmart read more

The employees lack customer service skills and no one seems to know where anything is. Oh, and the greater? He is a joke!

I would give zero stars if I could. Their service is terrible, slow, and all employees clearly don't care about providing good customer service. No one asked if I needed help and the cashier was short with me while assisting me. I heard them openly blaming one another for multiple mistakes they made in the 25 minutes I had to wait (they told me 15 minutes). I will be finding a different store to get decorations from in the future. read more

Bought a Halloween costume for everyone in my family which came out to $120. I realized my infant sons costume was way to big the next day I asked if I could exchange it. They said only for the same costume. They don't have the size so now I have to keep it. It hasn't even been a day and the manager won't even work with me. I will NEVER shop at this store again. I rather spend my money elsewhere. Where they actually care about their customers. read more

I am planning my baby shower and I spent hours at this store. Everyone was really helpful in finding items for me. When I checked out, I had to use the restroom. The cashier let me leave my stuff behind the counter while I went to use the restroom. Also, another employee was quick to unlock bathroom for me. I had a smooth experience and the staff are great! read more

This place is awesome for party supplies . I was a little upset with the customer service I recieved from the Manager when I had took my graduation balloons in to get aired up . I had purchased them from the same Party City weeks before . She was very rude , smacked her lips and was talking under her breath to another employee about how busy they where with Balloons orders . I wasn't in a hurry or impatient . I decided to walk around the store while waiting and my balloons had been sitting there for a whole 10 minutes without anybody trying to let me know that they where ready . That Manager is horrible . read more

I just want to say thank you to the Store Manager, Orieth, at the Stockdale Hwy. location. I had planned a special presentation for a friend's 50th birthday gift. Orieth, went out of her way to help me create my vision. I told her about my idea, supplied her with a box, and I bought some festive filler and a balloon from the store. She had the balloon and filler all set up the following morning when I met her. We carried out a few last minute details that included, placing a couple of gifts in the box, creating a message on the balloon that would rise out of the box, wrapping it and then the fun was in the anticipation of waiting for my friend to open it! It all went as planned that day at lunch. The joy and surprise on my friend's face was unforgettable and we were able to capture it on camera! Thank you for allowing me to create a unique and special moment and message for a great celebration. It's extra special when someone can help you make a vision into a reality. Orieth, you helped make that possible. Your passion for your job, kindness and exceptional service, I won't forget! read more

I was really excited ordering balloons from here since I used them so many times before and I was always satisfied. I already knew to make sure to order in advance and put down a few hours before I really needed them because they always run behind. Well my party wasn't until 1:30 so I ordered the balloons for noon. Remember I was excited! Well my son was turning 9 this was his first big party in 3 years.. due to hard times. He wanted pokemon. .. I was already spending a lot. So I was going to buy just one big balloon it was 12.99 the girl at the balloon station was really helpful she said they have a package for 14.99 it came with the same big balloon and one little pokemon one 2 star shape ones and 2 latex one. Great deal! I was so excited. .. so the next day I got there at 1 pm to Pick up my balloons and they weren't ready ! I was so upset I had to wait 25 mins! I was so upset the Youngs kids who work there were so slow. They did give me another small foil pokemon balloon for free.. but it was really inconvenient! I was upset.. but once I seen my son face.. I was so happy .. His party turn out great. .. read more

Customer Service Above and Beyond! The manager went out of his way to make sure that I was taken care of - even brought my balloon order out to my car so I didn't have to get my baby girl out of her car seat. It's not often that people go out of there way anymore or give any more than what is required. I will continue to return to this Party City as well as tell everyone about the Customer Service and just overall care for people the Manager showed me here. read more