The Flower Mound location is very helpful and very customer service oriented. I will use their services again! Thank you for making this delivery so easy!! read more

The store was clean; lots of parking, easy to find. I was in a rush, bedraggled and breathless. Christine (it might have been Christina) was calm, friendly, and helpful. And just as much so when I came to pick up my order. (Can't say the same for the little snot working behind her...) But Christine is my new super hero. She took me through the process of picking out the balloons and the special that was happening at the time, and the checkout process, and the pick-up process. True customer service at it's best. You rock, Christine. read more

Don't get rid of this employee! I think her name is Ashley. She was so sweet when my little girl wanted to pay for her candy herself! Very patient and kind! read more

Party City - Party Supplies Near Me - Euless, Texas

I have never met a single employee in this store that hasn't completely blown me away with their utter disregard for customer service. To describe the balloon area, which seems to be a main source of revenue, as comical in regards to customer service and even the slightest sense of business acumen would still be under cutting it. This is either the worst batch of employees in the history of service and retail, or we've all been secretly filmed in what would absolutely be a hilarious candid camera episode testing what average store goers are willing to put up with. This review is not an exaggeration, this is actually putting it lightly. read more

I went to look online for pricing balloon and inflation. The lady on the phone was RUDE and said they charge $ 1.47 per balloon. I said ok and then came back very RUDE but you cant get them we are out of Helium They stay out of Helium and you can tell by other reviews. It looks to me they have poor management and need a whole new team running this place. Changes need to be made and SOON. POOR SERVICE read more

Loretta was awfully nice to us, not sure why the reviews are so bad. The prices are high for the quality but the selection is decent and the customer service was great today 4/28/21 read more

Went in on a Saturday and the lady told me a 3 hour wait to air up some balloons. I would understand if she was blowing them with her own lungs.....but you are using a tank lady. Paid by the hour so it makes sense i guess. But not really read more

Went online & picked out balloon bouquet + the numbers 7 & 5 and a 4 pack of blue balloons to round the whole thing out for father in law's birthday. Selected to have them all inflated - specifically selected those blue balloons so they could be inflated. Got to the store & all they brought us was the bouquet. Told us that's all we ordered, despite the receipt on our phone. Spent forever wandering around looking for the others. Finally found them in the bins uninflated. Told us we didn't ask for them inflated. Then told us some of them wouldn't float. Asked if we wanted them inflated, then tried to charge us TWENTY SIX DOLLARS to inflate 4 balloons. We said no & he said he'd just cancel the order. We'll see if that actually happens. Guy kept acting like WE were stupid. Very very bad. read more

Be prepared to wait. A LONG time. The " manager" at the time just now would fill balloons than ring me up with products per high in my hands. My fault- I ran in. Tmr store is empty except for one other customer a new associate was dining up. Had an issue and question about voiding something. At least balloon filler stopped to help her. Associate continued to ring while balloons are being filled. I politely cleared my throat to try and get balloon girl to look sucked - again - standing there and send a vibe of " help me give you money ". Nope. Ow I've been in retrial 14 years and even managed part of that time. Someone standing in line over 5 minutes while you blow up balloon needed to be serviced. Stop. Pay attention. Make your sales hour, UPTs and ring! So I left. And as I did the new associate was still trying to figure out the process - been there and dime that too - but balloon girl / manager needs customer service training BIG TIME. Call for " back up"! If you can't stop playing with the helium canister read more

This location is closing early and I arrive at 5:50 and closing time is 6 and the employees locked up early to stand outside and smoke. They did confirm it was not quite 6 but would not give me a break despite driving 25 minutes to get here. read more

I went to this star to get help with balloons for a party. When I stepped into the store, all the staff was huddled by the balloon area. I got looks like they were surprised to see someone come into their store. No greeting at all. I had to initiate the conversation and found they were too busy to help me. Mind you, I walked into the store two minutes after they opened. I went to another Party City and they greeted me very nicely and gave me tremendous help. They had one less person working than the Euless location and several more customers than the Euless store (since I was the first person in the store), yet were able to help me immediately. Try another location. read more

Will Never deal with this store again as they accepted a online order and then waited until the day of the event, actually 30 minutes before pickup to advise that they can't fill my order cause they ran out of Helium!!! The Manager who called me on the phone was rude and unapologetic about the issue as well. Party City Headquarters replied to my complaint that they would have somebody get back to me and that did not happen as well, definitely look for another chain. read more

I will never step foot in this place again! Went in at 730pm, 1 hour before they close, I wanted to buy one balloon. The guy said they were not taking anymore balloon orders he says this as he is blowing up balloons, I said I only want 1 balloon you can't just blow up 1 balloon for me, it will take less than 5 minutes? He had the nerve to say we have to save our helium, WTF does that mean! TERRIBLE customer service! Given the other reviews it doesn't surprise me now. I hope this place goes out of business! read more

I rated a 1 because I can't rate any lower. I go in to buy a few Cowboys birthday items.... all of the items are in the wrong spot. I go to ask an employee about the prices and he directs me to the front cashiers. I explained that I just need direction and he points out that ALL the items I purchased are in the wrong spot. Charging me $15 MORE than expected. Not only was he not concerned but when I asked for a manager he said he WAS the manager(Steven). I asked him for the corporate number because he seemed too occupied to even care or make eye contact and told me to refer to the website on the receipt. I'll keep my birthday buying next door at the Dollar Tree, better customer service! read more

Party City - Party Supplies Near Me - Euless, Texas

I needed to find a certain product and Andrew went out of his way to find it for me! I also needed balloons blown up and Kore and Yaritza did an excellent job and where kind and courteous the entire time! They did an amazing job taking care of my order and they embodies what great customer service looks like! read more

This is a great party city! I was looking for a costume and the employees were nice and gave me it! Really good service!

Do not expect to go anywhere fast in this store. I think they have a huge selection and it is organized, they just do not want you to buy it. They either have one person or no person up front to check out. Hence there is always a line that takes forever to get out. This particular day the one lady decides to take a chair to the side of the store while 6 people were in line. Couldn't she do this after she finished with everyone? I have been here 5 times and this always happens. read more

Went in after shopping in the strip looking for NYE items. Mission accomplished. They had a good selection ranging from, hats, glasses, party favors, plates cups and more. I was totally surprised to find so much stuff for NYE 2012. The store was well organized and the staff was nice and helpful. read more

Went to this location 20min before thy closed to grab some party supplies, me and several other people trying to get in before they close. Last minute details, you know. THE DOORS WERE LOCKED. We pointed to the hours on the door and the employees just stared at us. At least 4 of us were there. read more

I've never seen a more unprofessional staff at a workplace. One employee kept using curse words, they were loudly making fun of each other, there was a line of people and the employees were just playing behind the counter instead of helping customers. Finally someone who must have been a "manager" ( I use that term loosely because he wasn't doing much managing) who had witnessed all of this told one of the employees to get on the register but they continued their side conversations with coworkers while helping customers. I will not be back. read more

Do not waste your time or money in this store. My wife went in today to get two balloons for our daughters first birthday party and the staff was incredibly rude and refused to do this because I guess they were too overwhelmed with graduation weekend...the name is "party city"...come on. Pathetic. read more

I went in at open (8:30am) to buy 5 balloons - a task you would expect a party store to be up to. NOPE. I was told they wouldn't be ready until 4pm. Goodbye! I went to grocery store instead. read more

They don't seem to have the biggest selection, but the store was fairly clean and organized. The checkout is terrible. Very, very slow. Only appeared to have one person checking out people with two other workers chatting, but not working. I'd go somewhere else if you have the option. read more

One person working, everyone else standing around talking. Poor girl up front working her butt off.