Delivery was on time, crew was super nice, and the bounce house was good quality. Minus a star because communication is poor. Had to ask more than once for a certificate of insurance, twice by email and twice by phone. Their automated email also prompts you to reply to the email with any questions, except they don't reply. I'd recommend this place as a good bargain but don't expect any level of proactive communication. read more

We decided to get a bounce house for our grandsons 7th birthday. Barrel-O-Monkeys was one of several business which offer bounce houses to rent. I liked that Barrel-O-Monkeys offered quite the selection of bounce houses & other great things to rent to throw a fun & exciting party. Everything about our Barrel-O-Monkeys experience was excellent, except the photos (or lack of) on the their website. You will find a plethora of different bounce houses, however, they offer only ONE view of each bounce house. I would highly suggest they update their website w/several images depicting different views of each bounce house. Currently you will find one photo and a brief written description of the item you are viewing. We ordered a 6-1 wet/dry combo bounce house, which was AMAZING! Due to the single photo we ended up calling to both confirm our reservation & get a better description of what the bounce house offered. When we called we spoke to Reyna, what a tremendous asset to the company! Reyna quickly found our reservation, listened to what we wanted to rent & then explained that the particular item we rented wouldn't work with what we described we wanted. Reyna then happily went over their selection of bounce houses that better fit what we wanted. Reyna was very knowledgeable, most kind, listened/answered our many questions and took her time in explaining the different features of each bounce house. Once we picked the perfect bounce house we could not wait to see the reaction of our grandson. Well, our grandson face lit-up with pure excitement when he saw the bounce house inflating. Seeing the joy & excitement on his face made the expense of the bounce house totally worth every cent. When his classmates & friends saw the bounce house they all could not contain their excitement! What a hit the bounce house was! Barrel-O-Monkeys in addition to bounce houses offered quite the variety of other things for parties, we in addition to the bounce house rented a snow cone machine, which the kids also enjoyed. Sadly when the time rolled around for the party to end, the kids loudly protested, as they could have bounced well into the night if they could. I would highly recommend Barrel-O-Monkeys for any of your party needs. As I said, they offer FAR MORE than bounce houses! Reyna was remarkable with her assistance in making certain we rented just what we wanted. Their employees who delivered, set up & then pick up the bounce house were helpful, knowledgeable & efficient. The condition of the equipment we rented was also great. read more

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Definitely recommend them for your Jumphouse rentals. From the beginning of booking to receiving the bounce houses it was a smooth process. At one point I even had to switch a bounce house with a Cotten candy machine which was no problem at all when I called to make the change. Customer service was great, they delivered and picked up in a timely manner. The delivery guys were very polite, and helpful and got in and got out with no issue. I was a little worried from all their past reviews when first booking them, which I'm glad I gave them a chance regardless of the reviews because it was nothing but great!! Would definitely rent again from them for our next event!! read more

Barrel-O-Monkeys - Cotton candy and snowcone machine!! - Party Equipment Rentals Near Me - North Richland Hills, Texas

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Do NOT rent from this place!! I wish I could give them negative stars. I rented a Waterslide from them this past Sunday 7/14/18. They came and set up the waterslide. After setting it up the man told my husband that there was a small tear in the top of the slide but it was okay because the slide needed some air seeping out (??). So we said okay. The kids had fun for a little bit, my daughter was screaming for help so I run up the slide to help her. One of the kids (a 4 year old) had slid into the "small tear". After that I made all the kids get off the slide and they played in the pool part at the bottom. I had paid for an overnight rental and had children spending the night to stay and play. I sent them an email at 9 pm to let them know that the "small tear" was NOT small and an adult could have fallen into it. And I got no response. The next morning I contacted them and they told me that there was nothing that they could do. Uhm excuse me?! Heres my problem... they gave me something that was already torn up this was a Rip not a small tear. I could have fit through it. When I asked them to bring another slide or refund me the difference for an over night rental vs a day rental, I was told there was nothing they could do. A child could have SERIOUSLY gotten hurt or died!!!! And no one seems to give a crap about that. I have several upset parents on my hands which will all agree this situation was handled crappy!! Management/Ownership is absolutely terrible... so if you rent from them just pray to God you don't have an issue. Cause if you do... too bad so sad, they got their money. THIS IS WHY THEY ONLY DEAL IN CASH! They are lucky someone didn't get hurt and they aren't getting sued!!! All we were asking is that they refund us the difference in money for the overnight rental or bring us a different slide, to which the lady responded "It doesn't work like that". She told me they could have done something that night. When I emailed/called I got no response until the next day.... so how exactly was I supposed to get ahold of them? Then after I called once the next day, they wouldn't answer my phone calls again. My husband had to call them from his number. Completely ridiculous! Save yourself the trouble and rent elsewhere!!!!!!!!!!!! ((Ive included a picture of the "small tear")) read more

Barrel-O-Monkeys - "Small Tear" - Party Equipment Rentals Near Me - North Richland Hills, Texas

Good service. Accommodated me changing my mind with no pushback. I loaded metal chairs and decides I wanted the wooden ones. The place was busy and appears have a strong customer base . read more

We have used this company many times and always received professional and courteous service. They've always answered all my questions, even when I asked to change a reservation. They are super helpful with setup and take down. I would highly recommend them and I will definitely be using them again! read more

Referred by friend who raved about them. Called and left messages twice then sent an email without a reply for over a week. Guess they don't want my business. read more

I am not dealing or going into details but very unprofessional and unsatisfactory customer service. I would steer clear of them.

Rented a bounce house for my fiancé's son who was having his 4 year old bday party. Professional, courteous, quick to respond to any question and very prompt in their timing. Highly recommend and will be using them again!!!!! read more

If I could give zero stars I would. I have been a loyal customer for about 2 years and today I got the rudest response from the owner Reyna. I called to get a verifying time and she responded flustered and annoyed that she had already told me. I requested to speak to management because of how short she was being with me and told me I had no idea what she was in the middle of and that nothing should have been rented out to me. Do not go to someone who is going to talk down to you when you are paying for something. Worst experience ever. read more

Great service!! My company has used Barrel-o-Monkeys for our corporate parties and they are always on time, clean, food is excellent, friendly staff, and Reyna and her staff make sure your event is enjoyable. read more

I am only giving 1 star because I have to in order to post my review...I received one response message from the sales manager Renya Quinonez with a quote. I was so excited to book until I received no response after saying I was interested. I called and left voicemail messages but again no response. Thank goodness for Wild Wild Bounce house in Keller who came through read more

Guys came on time and set up went smoothly. But lady I spoke with a few times during booking was not friendly at all, borderline rude. I wanted to add a cotton candy machine to my package last minute and they had 20 min listed as their closing time and she wouldn't let me even come pick it up even tho I was 5 min away! Was not helpful about it at all. read more

The booking lady is very rude, think twice about ordering you equipment from this place.

What a great rental, everyone was so nice. We got a 40 ft tent, tables and chairs and everything was so nice and clean, The guys that came out make sure that we were happy with every thing. Will use them again. read more

We rented a mini bounce house, A table and chairs for Easter. Barrel-o-monkeys was great. Super nice. It was so easy to rent with them. They were friendly and on time. They also have great prices. We will definitely be using Barrel-O-Monkeys for other events. Thanks y'all for the great service read more

I would highly recommend this place to everyone. There is a wide variety of items to choose from. I was pleasantly surprised by all of the party accessories they have available and how clean the rental items are. The owner is also extremely nice. She was very welcoming when I walked in and helped me get exactly what I needed for my party. This will now be my go to spot for all of my party needs. read more

I was very pleased with their service and how they treated me as a customer. I (and my daughter and her friends) were very satisfied with what we got. I would order from there again. read more