This was my first time visiting a party city, and I might have a new favorite place. I was hosting a Christmas party at my job, and wanted to find some decorations, and friends mentioned party city to me. When I arrived I was pleasantly surprised to find that this store has so much of everything you would need for a party, and it was color coordinated! I found table cloths, wall decorations, garland, sparkling Christmas Snowmen, rain deer, nut crackers, and a penguin. I'm glad I know about this store now because it will come in handy for any future party needs! read more

I went against my gut to buy balloons on amazon and decided to use party city. I placed my order on Wednesday and scheduled a Saturday 9AM pickup. When arrived, all employees had horrible attitudes and you could tell they didnt want to be there. When I went to pick up my order, they only had 1/4 of my order in stock and they failed to call to tell me this. My card was still charged for $70+ dollars. After speaking to the manager, she made me pull up my credit card statement. She refused to replace the missing balloons with something they had in stock so I had to pay an additional $12 for new balloons. Not even 24 hours later and the balloons no longer float. Horrible customer service. I will not go back a party city and will continue to purchase balloons online and fill them at Kroger. read more

Party City - Not even 24 hours and the balloons are on the floor. - Party Supplies Near Me - Fishers, Indiana

I know it's just a party supply store, but I am always so happy when I have an excuse/reason to come in! I love how they have specific sections for you to find everything in one spot. They also have color-coordinated sections for party supplies in case a theme isn't your thing. They also have a HUGE selection of balloons! If you're looking for kids' party favors, this place has a whole section of candy just for that purpose. I also didn't realize until now that they have giant bags of candy that are bigger than what you find even at Halloween! I've also stopped in here for costume props/accessories. During Halloween, they have a ton, but you better come in when it's freshly stocked because it's pretty popular that time of year! They also have wedding supplies here as well. I agree with Sarah C. - they literally have everything! If they don't, you likely have to look online, and well, sometimes I leave things to the last minute so Party City is a real time-saver! They also accept Apple Pay (and some other mobile options, I think) so that's a huge plus for me when I don't have to fiddle with my wallet. read more

Party City - That's a big gumball machine. - Party Supplies Near Me - Fishers, Indiana

Your 'go to' for just about any party - be it decor, candy, balloons, invitations or costumes of all kinds for all ages. What's your celebration? Over the Hill, check. Retirement, check. Weddings, check. Random goofy teeth or Elvis glasses (sideburns attached), check. Fountains, cups, containers and plates of all colors, check. The lines are weird and once it gets long, you're stuck weaving through all the crap that you really don't need to buy and then going back through the line to get out. Just DON'T make the mistake of waiting until the last second. Make a list. If it's not the day before Halloween, chances are you can get someone to help you find exactly what you're looking for. If it is - well, just deal with the wait. You knew better! read more

There aren't that many Party City stores in the area so this one is the one I frequent. I come in here because I know they will have specific holiday/milestone/themed items that will work for my special events. However, every time I'm in here, I see a lot of stressed out staff members and line for balloons out the door. I've even seen people just buy helium tanks just to avoid that process. I like that the store is organized by categories and it provides bits and pieces to help with costumes for any occasion. read more

I do not recommend this particular party city They have horrible customer service I went in to purchase two balloons for my nephews 3rd birthday well apparently they had orders ahead of me which is fine but what was not okay was the customer service. The guy who rang us up was more than willing to blow our two balloons up so we didn't have to wait 40 Minutes! Instead the lady who was doing the orders refused us and told us to wait or we could return them. The prices I paid INCLUDED the helium and they would not give me the prices for the balloons without helium. They're suppose to charge a lesser price if you do not use their helium. So now three hours before his party I'm running around looking for a place to blow up balloons. Very inconvenient. Again I know they had orders but the orders were 6 or more balloons. I had two. They also have four filling stations and the girl blowing up the balloons DIDNT even have to stop doing what she was doing because our cashier was more than willing to help. At least he had good customer service out of the four people working! read more

Party City - $24.59 for two deflated balloons! - Party Supplies Near Me - Fishers, Indiana

I would rate This location zero stars if I could...It's ran by a bunch of young girls with an attitude problem. They popped 6 of my balloons bc they were aggressively shoving them into the ballon bag. Asked to talk to the manager she came to me with her name tag flipped over so I couldn't see her name and then gave me an attitude the whole time. All of these little girls need to learn customer service. read more

Party City - Party Supplies Near Me - Fishers, Indiana

Party city has some amazing floor salespeople. They go out of their way to help you with costumes etc..... Thats where the excellent service stops. When you get to the register, there's one girl ringing up customers. She left the register to look for a customers costume..... leaving all 5 people in line waiting. That might have been acceptable if she had been the only employee at the front counter, but there were THREE other employees up there. Two working on balloons, and one wandering around like she had nothing to do. I understand that they have orders to fill, however, the customers standing in line should be noticed. They could have cleared us out and gone back to theior read more

Party City can really help you out when you're in a pinch for any type of celebration. They literally have everything. Although I find myself becoming overwhelmed every time I walk in the door, all I have to do is remind myself that the "thing" I'm looking for is probably inside. ha Most recently I needed to pick up materials for the Fishers Freedom Festival. I was able to make a balloon order easily and they had it ready to go when pick up day came around. When under stress for event planning, it's nice to have a place that makes things smooth and worry free. Beware of Halloween time. This place gets crazy - but rightfully so. They have an array of costumes to choose from in a few main aisles. Are you looking for something cute for your youngster? They have it. Or are you adult looking to really spice up the night? (Did I just say that? ha) They yes, they have that as well. It's just really a good go-to place for your festivity needs. read more

Pretty great store. Just wish they had more to choose from. I feel like the selection of fun items is diminishing and the Chinese knockoff useless items are always readily available. read more

If you ever need anything for your party I would not choose this location. We placed an order for pick up at 1pm for a bundle of balloons. We arrived around 2pm to pick up our order and they had no idea where our order was. So we had to wait around for them to make our order, while also making others orders that were just placing their orders while in the store. We waited around almost 25 minutes which really set us behind for our other pick ups. It was rather frustrating and none of the workers seemed too concerned about the mistake. I will not come to this location ever again. read more

Party City saves the day, again. One of the best services Party City has to offer is call-ahead ordering Rolf balloons! I needed a last minute balloon order and called Party City right before they closed on a Monday night. The woman I spoke with was super helpful and my balloons were ready and waiting for me when the doors opened to the store. Thank you to the super helpful staff - I'll be back! :) read more

Never going back there again. I ordered three bundles of five balloons from a prepackaged bundle online. I asked for them to be inflated as price of helium was included in the price. I asked for pick up in store and the pop up showed me which store had the inventory on hand. I picked this store because it was closest to my house and I've known this store for years. Skip ahead two hours and I received the confirmation email saying my order was filled and ready for pick up. I go to pick it up and don't see my order. There's about 15 balloons in my order so I would have seen it if it had been filled. I go up to the checkout and two employees are too busy deflating balloons to pay attention to a customer. Finally one of them looks up at me and asks if I'm ready to check out. I told her I had an online balloon order to pick up. She asks my name and when I tell her she looks at me like she has no idea what I just said. She then goes to the fulfilled orders and checked for mine. Apparently, the manager had not filled the balloons and had put them in a bag ready for me to pick up. When the employee looked at the order she didn't understand why the balloons hadn't been filled and checked the order. Seeing half of my order was missing, she called for a manager. This is where everything begins. The manager walks across the store, to the employee who is shouting across the way to her about my order. The manager doesn't greet me, looks at my order and let's me know "you didn't request them to be filled so I didn't fill them." I told her I did ask for them to be filled and she argued with me saying "if you had, there would be another part to this receipt I received online and since there isn't, you didn't do it right." I then told her I requested they be filled online and if that didn't carry over that's fine, but I need them filled. She came back with "I didn't have the inventory on hand so I cancelled six of your balloons and you didn't ask for them to be filled online." I asked her what she meant and she repeated "I didn't have the inventory for the pink stars or the thank you balloons you requested so I filled what I had and cancelled your other balloon orders." I asked her why she didn't call me to let me know she couldn't fill my bundle as requested and she said "that's on me but you aren't going to be charged". I let her know this is a company card and it's already been charged and reversed. My finance team will need to see proof of it being reversed and I will still need the balloons as ordered for an event tomorrow. She let me know that because she cancelled the order I wouldn't be charged. I again let her know as much as I understand she cancelled the order I would still need proof because it will show up as it already had on my card. She then said "well all I have are these smaller thank you balloons and I could get you pink circles. But you're going to have to pay for them since I cancelled your order already." By then I was done with her attitude and the situation. I told her "you cancelled my order without letting me know. You didn't call me to tell me the bundle that includes helium I requested from online wasn't filled because you didn't have the inventory and now you want me to pay for something else? No, I ordered the balloon bundle online that stated it included helium in the price, and you cancelled it. That's on you. I need this filled so fill it with whatever you have on hand but I'm not paying for it." She huffed and rolled her eyes saying "fine I can do that." I also asked for an itemized receipt for the new amount. And her answer was as follows. "I can't print it out here. It will come to your email." After if was filled, I took my order and she said to her employee "I need a break" and her employee said "yeah I understand that was bad." And the manager walks out of the store to "take a break". If this is how Party City has their managers treat their customers, I can understand why it's so slow and business isn't good. But this manager needs a lesson in customer service. It would have been easy to call me, as my number was on the order, and let me know they didn't have the inventory but another store did and have them fill it. Instead, I'm greeted with an argumentative manager and gossiping staff. Poorly done, Party City. I will not be going back to that location again. read more

Truthfully I didn't want to even leave one star. We purchased two balloons from another store to be blown up at another. 4 girls stood there with straight faces and said it's 2 hours blow them up. All while they stood there doing absolutely nothing. Useless and worthless. Save yourself a trip and don't even bother going in! read more

Awesome huge selection of affordable party goods, costume stuff, and special occasion swag. Prices are great, staff is nice, and there's a lot of fun specialty stuff to get into. They also have a lot of special occasion balloons for a good price and some cool cocktail garnish stuff. read more

I placed an order for curb side pick up. When I got there I checked in online like it said to in the confirmation email. I waited in my vehicle for almost 20 minutes. When I went in the store there was only one customer the employees were talking with each other or on their phones. Once I got the order they said don't fill out a bad survey. read more

Poor customer service when we went to pick up some items for a theme day at work. They didn't want to get up and we're very rude.

Horrible customer service. While I understand Saturdays are busy for balloon orders for parties, I was told 2 hours for 1 flipping balloon! 1 balloon that would take 2 minutes! While I understand there's orders ahead of me walking into the store, that's just awful customer service. The manager literally couldn't care how horrible that is to a walk in customer and truly had no remorse. She didn't try to correct the situation. She could have offered to let me come back in to get the balloon my daughter wanted but she didn't. Just awful service. read more

Just your classic party supply store, but always a good go to for little last minute goodies. We walked in to get some balloons for a bday party but didn't make an order before hand & they were very helpful to get them done quickly for us! I was very appreciative & ended up rummaging around the store while they were being made & got more things than what I came in for. read more

I had a good experience here and they have a wide variety for all your needs. I do wish they had more bridal shower and bachelorette party items-this is a big area and was lacking good products. I'll be back though! read more

Terrible. How Can you charge $1.25 to blow up balloons? So paid $5.75 for balloons 15 of them was charged $18 to blow them up with helium. Was told they would only last 48 hours barely made that. But here's the funny thing my daughter bought me balloons from Kroger with helium? Their still floating! It's June. Party City is a Party Foul! read more

Called on 10/31/2017 at exactly 2:59 I called several times, I think 7 to be exact. They hung up each time. I could literally hear the phone pick up and click off. The first call rang about 15 seconds, then next was about 8 seconds, then 2, then 2, then 2, then finally about 15 and I heard the phone be clicked off. I'm absolutely stunned that these employees would do this. It's pathetic. read more

I went to Party City store#589, which is the location listed here, today to buy a few things for my sons 3rd Birthday party. Of course he chose a theme that is not "popular" right now. Tiffany, an associate helped us tremendously. Literally the BEST customer service I have received in years. She got up and down a ladder several times to try to find items, had another associate go outside in storage to see if there were any out there, looked up and wrote down the locations of all of the items I was looking for, and most of all gave me great ideas and ways to save money on the party. She is an EXCELLENT employee, she did her job by trying to upsell certain items but wasn't too pushy, and truly helped us a great deal. read more

Not sure what happened to this place but as of late, it is horribly managed. I grew up coming to this location and never had issues. Today I went to pick up an order of balloons and they were a whole hour late! And the order was incorrect. The employees are just walking around casually cracking jokes and are so unprofessional. I will not be coming back here! read more

This place is just horrible just horrible went in there to buy just a couple of things they have some good stuff but it's always messy and just not clean as a store should be the workers are never doin there job the two managers carol and Laurin I think are there names are just beyond rude ridiculously rude they all talk behind each other's back you can tell the frustration on the workers face when one of them walked around them idk who the main manager is but they need to be fired they only had 2 registers open always and they take like 20 minutes to get through 1-2 people each only had a couple of good experiences when I was here was with them two boys at the cash register they were kind and made conversation the girls they have now is totally different not the same atmosphere when I was in there for halloween your supposed to give the customer a good experience I didn't get that with the new people they hired they just play around at the cash registers I even heard them get into a argument with another customer and when the customer left they started talking bad about her your not supposed to do that your a big time company with amateurs working i will not be coming back to this location till they fix there employees behavior it's sad that I have to write a review like this to a store I've been goin to for years now they NEED NEW MANAGEMENT ASAP!!!! read more

The staff at this location could not have been any more rude. Two of the employees were not helpful and flat out snarky and condescending when asked for assistance with a costume. (Which was never bought) one of the employees was too busy messing around with another customer using pretty harsh language within ear shot of mine and other people's little ones. I wont be back. read more

I went into the store today to purchase some items for an upcoming event. First of all the store was a complete wreck! There was trash and display items everywhere making it hard to get my cart down the isles. The employees working there were yelling back and forth to each other in a heated manner. After getting the various party supplies that I needed I headed up to the register to place my balloon order. Mind you my event is 45 days away, and when I asked for 21 balloons to be ordered to have filled I was told that that wasn't possible and that I had to go around to all the different party city's purchase the balloons I needed then bring them back to the 96th street store. I just find it incredibly inconvenient that I have to travel around the city to get the balloons that I needed. I honestly love party city, I usually shop at the Clay Terrace location but I know that I will now think twice before going into a party city and I know that I will never step foot in the 96th street store again. read more