Party city is a long time one stop shop for party needs and supplies located in the okolona area off outer loop in the shopping center adjacent to the Jefferson mall side entrance. I've probably visited this place 50 times over the last 20 years. Whether it be for birthday party decorations, graduations, gender reveals, baby showers, wedding showers or even buying makeup or costumes for Halloween and zombie walks. We have given this place a lot of business. I'm not a fan of party supply shopping but I somehow get dragged into going to it a lot. And while I'm not a fan they do have a nice variety Of choices here with semi decent pricing. They do have the largest balloon selection I've ever seen. The service here is so so. You usually won't find a rep on the floor too often and the lines are hit and miss on speed. It really depends on what's happening in front of you. If they don't have many cashiers and the person in front of you is balloon shopping it can become a lengthy wait. Overall cool shop idea that is obviously successful as it been here for well over twenty years. Or maybe it is me and my wife just keeping it open with all the parties and stuff we throw for us and all our kids. read more

See all

We had a fun time here at party city. It is located in Okolona next to the Kroger in the rent office here. We went in here to look for a party supplies in costumes for Halloween event that we were attending that night. It was very crowded but the people they were very pleasant and they had what we were looking for. read more

See all

Stoppped I'm looking for something very specific. The place was wiped out! I think they are preparing for Halloween. They didn't have what I was seeking but the attendant was helpful. read more

Party City - Balloons - Party Supplies Near Me - Louisville, Kentucky

See all

Hosting a New Year's party I started at party City for party favors. There was many style options from single items to prepackaged large quantities for 25 to 50. I found my needed supplies from helium balloons, table cloths to multiple sized banners. Large isles offered plenty of room. Plenty of options for almost any event from Wedding, birthday, graduation and holiday decorations. Helpful customer service. Large lot parking with easy access. read more

It's so sad to see how much this store has gone down hill. I used to visit this place to get my Halloween costumes and it was so much better. Decorations everywhere, lots of choices, friendly employees... whatever happened, this place has lost its spark. There are no longer lots of choices for costumes, the floors are littered with open packaging... from what I saw, there were no dressing rooms and only half of the store's lights were on, while the other side with party decorations was completely shut off. There was a line wrapping around into the aisles and 6 employees behind the counter. Five of them were behind the balloon counter on their phones or talking to each other and one girl behind the register, looking very frantic. I stood in this line for 10 minutes as the cashier struggled to ring up the customer, and only one customer was able to successfully check out in those 10 minutes. I really hope you all can revamp the store with new employees before it's too late. read more

The only thing this place does not have for putting together a party is guests! I mean come on find your own friends already do they have to do everything? It seems it does not matter what kind of party we need to throw, these guys seem to have it. Kids party favors, candy, wedding decorations, invitations, balloons, piñata, etcetera. Today we needed birthday wrapping paper and some accessories for a masculine type of guy and sure enough they had exactly what we needed. This is our first stop for wrapping paper no matter what the theme, Halloween supplies or any holiday themed activity. They are often a bit slow at the register even when the line is short but otherwise we always enjoy shopping here. read more

Party City - Party Supplies Near Me - Louisville, Kentucky

Just found out that they hired a new store manager. they have also begun replacing a lot of the employees there that were not the friendliest to deal with and frankly I'm glad they are gone. This new manager seems very nice and very eager to make your shopping experience in the store, the best. He's very attentive and seems like ye is exactly what this store needed. Very blown out from the Holidays but this store is always busy when I'm here. I really love the fact that they have Curbside Pick Up and also offer Deliver! You can absolutely tell a HUGE difference in the atmosphere when you walk in no, staff are getting friendlier and are more welcoming! I really hope this manager stays here! LOVE THIS PLACE! Outer Loop Party City in Louisvill,KY! read more

I bought a Halloween prop. It was only $11. A spider that was supposed to be sound and motion activated to drop down when someone comes near it. It was sealed in cardboard/plastic. Opened it and installed new batteries. It dropped a few inches and stopped. Less than 24 hours I tried to return it. The manager said I couldn't because the package was opened. I informed him I had to open it to find out it didnt work. He said it tells you on the receipt you cant return opened items. Try before you buy read more

Party City - Party Supplies Near Me - Louisville, Kentucky

I got a 15 dollar ballon with them on Friday and I took it out the car. Today and it flew off the damn string the ppl didn't tie it hard enough to the ballon. I just watched 15 dollars fly away. Worst thing ever. I was trying to surprise my wife with a big 30th birthday ballon now I probably got to go back and get another one. Very very inconvenient. Make sure they tie your ballons down right read more

Party City - I paid 15 $. For a damn string. Worst party city ever - Party Supplies Near Me - Louisville, Kentucky

Visited the Outer Loop Louisville KY store today 05/17/2024. Summer and Lateasha were the 2 employees working the counter. Purchased 2 large helium balloons at $14.99 each. Purchase was made at 1:52 pm, and by 3:20 pm the helium was out of one of the balloons. I immediately phoned Party City and was advised that they wouldn't do anything about it. Stated they didn't know what the temperature was in my vehicle. I asked to speak to a manager and was put on hold for 5 minutes, then I had to disconnect. Called back 15 minutes later and spoke to 'Summer', (who I can assume was the manager) explaining I was on hold for quite a while and she immediately accused me of hanging up on her when she answered. She very rudely stated they wouldn't replace the balloon because I 'got out the door' and 'got home with it'. I asked why they wouldn't consider that the product was defective and to do something about it. I was told "No, because you got attitude". Then she hung up on me. Blatantly rude. Unacceptable! Inexcusable! Needless to say I will not be returning to this Party City again. I will note that when a family member went later and bought a replacement balloon, he was able to talk to the GM (I didn't get his name), explained what had happened and the GM refunded him the cost of replacement balloon. I appreciate that. I thank him. Sadly, the damage was done. ALL they would have had to say was 'Mam, I'm sorry that happened'. read more

The store is clean, however the balloon center employees are slow, rude, and spend more time chatting with each other than actually working. I arrived at the counter and the employee across from me never even acknowledged my presence. I was getting the balloons for a family member's birthday, and they took a really fun day and soured it a little with their laziness and rudeness. I recommend finding a different place for your party needs. read more

This Hikes Point Plaza store in Louisville offers curbside pick up, which is great for a parent of a child with special needs. However the service is horrible. After the store texted ready for pickup, we sat in the parking lot for 35 mins calling and texting and no one picked up. I ended up having to bring my child into the store to let them know we were out waiting. The manager responded they were really busy in the store and would not be able to bring the balloons out to us. I had to wait in line and get my order myself. If you offer curbside pickup, then don't make it optional only when it's convenient for the staff. This store is so unmanaged, I wouldn't go back. I'll drive somewhere else. They had 7 people behind the desk. read more

I am very very picky when it comes to stores but this one is the 2 best Halloween store I've been to. I went in there to just look and as soon as I put a foot in that building they said hi welcome to the party and I felt so happy. I started looking just for fun and I found purge mask I only thought where in the movies I saw everything and they were stocked. This place is pretty good I recommend it. Tho if you think about buying anything Halloween related you should buy it like right now cuz later your going to regret not going to it before. read more

I order an item online for in store pick up. Somehow it was "picked up" the same day I ordered it but I hadn't made it to the store yet. I eventually made it to the store which is an hour away from me and they said they had to restock the item that morning and my order had been cancelled and I would be refunded. My order was never cancelled and I'm still awaiting a call from a district manager about it. The day shift manager was super rude. Kept lying to my face saying they were told to restock it that morning. When I asked if I could just buy one in store and have it price matched she said no. She made no effort to rectify the situation when clearly something they had done in the store was wrong and my order is who knows where now. I'll be contacting corporate for the 4th time tomorrow. read more

When you're in a pinch for Halloween costumes, going in search of the day of your party may not be the best idea. Luckily Party City was there for me when I needed a wig for my costume. After I finished I took a look around at what they had to offer and soon realize that I'll be back here for my next party. Anything you can think of for your birthday party, they have it! Plates, cups, forks....party favors, and a boat load of candy! In anticipation for the holiday rush the store was smart enough to have extra employees there to man 5 registers, ensuring that you make it through the line fast. Even standing in line I was looking around and thinking about planning a party just looking at all of their supplies! If you're having a party and can't find what you need here, then you don't need it! read more

Never buy balloons and bring them back to be blown up! I waited 30 minutes for my balloons to be blown up and watched others come in and purchase and they blew theirs up first even though I was waiting in line! I will never bring them to this location ever again. Rudest staff ever and inconsiderate! read more

Picked up a dozen latex balloons today at 11:30 for a 3pm party. It's now 7pm and most of them are on the floor. I called the store. It took talking to three people, and being put on hold for 20 minutes - and they are telling me balloons don't last long. $17 for 12 balloons that didn't last 7 hours? Something really wrong with that picture. And the customer service was poor. I won't be back. read more