Party city was always great every year for Halloween, but on 10-25-16 we had a bad experience. Employee Sabrina was doing good servicing customers to the left of her and right. Until our turn to ask for a Wonder Woman outfit for my daughter and all of a sudden there is only one line and it is on the right side. A shame. I am okay with if she would have set a standard to only line up one way. But she was talking orders left and right right in from of us. The store is great for all your party needs but as others have stated - customer service could use some help. read more

This is a wonderful place for all your party needs. Looking for stuff for a baby shower, graduation, ect. its all right here. Employees are nice. There is plenty of parking as it shares a lot in a big outdoor shopping center read more

I went to the store 15 minutes before posted closing hours. Doors were locked but I could see associates and other customers inside. I knocked but was ignored. As I was leaving an associate opened the door to let people out and was told they were closed. Don't post ours of operations if you will deny customers entry read more

My 4 year old had to use the restroom while we were shopping ( I had a basket full of items for a gender reveal) and the store clerk told me they were too busy to go to the back of the store and put in the passcode. You lost a customer today and I won't recommend anyone come here. I ended up going to Marshall's. read more

I always stopped in here when I had a party coming up. Lots of plates and cups and matching silverware. Also numerous party favors for he little ones. And don't think its only for the little ones. If someone is going over the hill, you will find a big variety for them too. And don't forget the balloons. So many color choices to choose from. And they have a large assortment of mylar balloons to match almost any theme you are celebrating, and lots of cartoon character balloons to. Party on!!! read more

What a disappointment! What PartyCity is out of helium?! Isn't that what most people go for aside for their party supplies? Save yourself the drive and go to Safeway instead read more

I needed over 45 balloons for a drive through promotion and the order I placed was after the cut off time. The availability time that was given to me online was at the same time the balloons were needed. I called in and was helped by a gentlemen who offered to fill the order that moment. He literally saved us by getting the order ready a day early and for that I am thankful. Keep it up! read more

Today I went into your store in Salinas, CA at 12:45PM PST, I wanted to make a purchase and the clerk would not ring me up. He looked at my son several times while he blew up balloons. Said, I'm sorry for the wait. And blew up balloons on after another. There wasn't anyone else in line and no additional cashiers. We waited for almost 15 min. Which during that time I said I was going to be late for an event. The cashier said again, sorry for the wait and continued to blow up balloons. I said let's go to my kids and we left our items and exited the store. Not once did the cashier stop blowing up balloons to help us. That was a terrible experience. I'd give NO stars if I could and I sent a complaint to Corporate! read more

Customer services blows. Came in today for helium balloons for a birthday party. Was informed there is no helium today. I asked the guy who was sitting around if he knew of where else I can get helium. His response was that he couldn't help me. The proper response would be, we have a location in Marina if you're willing to drive out there. Thanks for nothing. I don't think he realized he's actually getting paid for Customer Service and sitting on his ass being unhelpful does not constitute that. The female employee on the other hand was good and helpful letting customers know right away there was no helium which saves us all time. read more

Everything seemed well stocked but after waiting in line for quite a while to get 4 balloons the two girls behind the counter started really b****ing at each other and made it very awkward as I was the last customer standing there waiting. Then they had no free weights for balloons only expensive ones for purchase so I had to tie them to an item I had in my purse. THEN after hiding the balloons for a surprise the next morning I woke to 3 of the 4 on the floor and the forth more than halfway collapsed. LESS THAN 12 HOURS LATER. read more

Party City - Less than 12 hours after purchasing - Party Supplies Near Me - Salinas, California

Thank you, James for going above and beyond today! I placed a same day order for balloon delivery for my Mother's birthday. James reached out to me before and after my delivery to make sure balloons had arrived. He also made sure my order was accurate. Excellent customer service. I will definitely be ordering balloons again. read more

Most frustrating hour and a half trying to have $100 worth of balloons ordered to pick up in store. Website doesnt work properly, on site employees have no clue about ordering process, and the 800 number TOLD ME IT WOULD BE BETTER TO ORDER ELSEWHERE, that they couldn't take my order on the phone even though their site wasn't working. You just handed your business to someone else. Terrible waste of time. read more

It's time to partayyyyy!!! Well, it was a couple of weeks ago when we came to this Party City location to obtain party supplies for my son's first birthday party. The rating comes not so much for the service, ambiance or the overall experience itself. In that regard, this place does exceedingly well. The store is pretty well stocked which makes the product easy to find. Party City is also inviting, uses complementary color schemes and is generally a joy to browse in. The prices are the bane of the existence of Party City. Everything is so god damn expensive it's not even funny. $3.00 for 8 Mickey Mouse Clubhouse themed plates!!?? REALLY!!?? $12.00 for Mickey Mouse Clubhouse balloons (6 included) SAY WHAT!!?? $5.00 for Mickey Mouse Clubhouse napkins (24 included) OH SNAP!!! Well, that's about it. Short of shopping the Dollar Tree for party supplies, this is one of the only places to go to... read more

Worst customer service ever walked in there I get only two employees but to keep blowing up balloons and ignoring the customers trying get to leave the store is a different situation. Manager didn't help out at all either. I came here to buy stuff for a party and yet no help from no one. In the store waited in line for five mins while they stood there no blowing up balloons with no one in the store. Get it together party City. Or get your customer service together. Or learn how to time manage. They do have classes to send your employees too read more

I really don't see why there is so many negative reviews as far as the service goes here. I walked in 10 minutes before closing for some balloons and the gentleman at the front was more than happy to assist me with a bouquet and the whole time he was asking if it looked ok or if I wanted it this way or that way. It took all of like 5 minutes to be in and out. read more

The store is dark and messy but its a party store in salinas what do you expect. Staff was helpful and they had the largest selection of items for the best prices read more

Has about everything you might need to throw a party. Not cheap, but everything is in one place. Line was long to check out, would be nice to have had more cashiers. read more

So today we stopped at party city to buy party decorations. when we got In line to fill the balloons they said to wait on the side. So we did and they didn't fill out balloons until like 10 customers later so it took like half an hour. Plus the line was so long to because of how slow the employees are. Basically u guys need more better employees and more read more

I have only ever bought anything once here, something for Halloween in 2008. Whenever I get to Salinas, I try to go to this store, especially when Halloween is nearing. Today was one such day. Glad to already see Halloween displays. All in all, some interesting stuff to be seen. Love the candy displays at the front of the store. read more

Been coming here the past two Fridays for my sons 1st birthday and found some yo gabba gabba stuff but the staff was a little rude the first time and today when I went it wasn't bad the staff was actually helpfull :) so I was glad about that ! So go on Saturdays in the early afternoon ! Especially if you plan on spending a good chunk of money ! read more

I stopped here on my lunch hour to grab some supplies for my twin girls 2nd Birthday. I hate shopping in Salinas but they don't have a party city where I live (Gilroy) so I went. First of all I couldn't find the Wilton candy Elmo's I was looking for, They had a place for them with the price and all but hey were out. When I asked the lady in the front she said they were downsizing their inventory and when I asked if she could call one of the San Jose stores she told me she didn't think she'd be allowed to do that....umm....really? I have never been told that at any chain store....so rude. She handed up the list of stores and told me I could write down the info and call myself. I almost died. I bought $130 worth of party supplies and wrote a check. She tried to process my check multiple times and said it was denied. She had no idea why and wasn't helpful at all. So then I proceeded to pay with my credit/debit card that comes from the same account the check came from and it went through. Yeah.....makes no sense. Needless to say I will never come back here. The stores sucks and the staff is both rude and unhelpful. I guess that's the way shopping in Salinas is....but it shouldn't be that way. Don't waste your time...go elsewhere. read more

I went to party city last week looking for a clear jello shots cups. I asked one employee and she said we dont have them, so then she ask the other girls in the front and she said we dont have them smart and final has them, so i said well i'll look anyway. So i walked around and guess what, i found them. I told the girls, look i found them and they didnt say anything. Just wow, hires employees that doesnt know there supplies ad stuff. read more

Pretty much consistent with everyone else. Horrible horrible customer service! Guess they don't want my money, fine with me!

I like Party City but at this location Best or the definition of GOOD didnt even reach it. I went to this place 15 mins before they closed. I give it that,i should have been there earlier, but sorry people had to work. So there I am working my way through the aisles grabbing stuff as I go. I heard over the intercom, ' Dear customers, Party City will be closing in 5 mins". After that I actually hurried my butt up. Then in two mins they actually turned off half of the lights in the store, while there were customers in the store. I get it they wanna go home but hell HOW RUDE!!!!!! and because of that i didnt want to buy anything. Cause turning off lights on customers mean "get the hell out of here". As i was about to walk out, there was a chick at the door waiting... still had the nerve to say, "Oh you can still pay that." Heck NO!! after turning off the light on me, you think i'll buy something at that store. no way.. read more

Thee worst customer service! First i went into the store looking for a congradulations banner i asked an employee if they had anything congrats right away said no they dont. I found that really hard to believe a party store didnt have anything. I looked through the whole store and found it myself in the wedding section. Then in july i got a merchindse credit mund you party city doesnt give it as a card but paper reciept. When i went to pay the credit was a lil distorted the girl couldnt scan so she asked the other person (carlos) he couldnt either and told me i couldnt use it. I told him i was told doesnt expire nor was told if it was not scannable i couldnt use. He was rude and told me basically i should have used it when i got it. It was under $10. In retail that normally is honored so he rudely told me call back in the am to talk to a manager. Called the next day manager apologized and said come back in and in 2 seconds she was able to scan and use . I WILL NEVER SHOP HERE was of my time and money for no help read more

Store is pretty well organized. Weekends are really packed and the wait time for balloons is rediculous sometimes. Staff is pretty friendly. But be ready to spend as i believe everything is over priced for the type and quality of merchandise at party city. read more

For my daughter's first birthday party I bought everything on line. I like to make balloon areches so I usually buy the balloons and have them blown up there. They charge for the helium .69 cents which I think it's ridiculous since we did purchase the balloons there. Anyways, well for my daughter's baptism I bought some stuff at the one in seaside and the one in salinas. My daugter's churchwas at 10AM which meant if I wanted to do an arch, I would have to get the helium the day before and have the arch done. The girl told me that by the next day the balloons would be down flat unless i paid .89 cents extra for the helium that would guranteed the helium would last 24hrs. B.S!!!!!!!!! by the time i was doing the arch that same day, one was flat already, the next day, the arch wouldn't stay up at all. The balloons were alllll flat! I didn't have time to go back and complain since it was my daughter's baptism and didn't wanto waste time. I spent over $100 on just balloons and that does not include the rest of the things I bought! and they had the worse custmoer service ever! If anything I will just go to the one in seaside read more