I have changed my rating from one star to a five star after having heard from the business. Full…read moreapologies and full refund. "Good Morning Antonia, Just wanted to apologize for the frustration this morning with your heater order, the last thing we want to do is be a headache with event rentals - I will briefly explain a couple of things while we refund your order. It's true that we do have a 100% cancellation policy in place for same-day orders, many places do, and that's simply because many of these are resource-heavy and yet we enjoy fulfilling last-minute needs where needed. Even though it takes a large number of resources and overhead to implement, we know offering same-day services are crucial to events at times. We stop warehouse production in any department necessary, we recall a driver to come gather the new order, and we re-route them back on the road, hopefully balancing other orders already on the schedule.....all in an effort accomodate events in this great city. Secondarily, and more importantly - this cancellation policy will be immediately looked at internally because we should have some flexibility with it. Preparing a rush order for heaters does not consume the same resources as preparing a new order for tents, tables, linen, or cooking equipment - I understand that, and Dorca was simply doing what is asked of her. But this situation brings a good point to mind - when/how/where should we implement some flexibility and can we communicate it better. We will learn. Antonia, Raphaels has been in business in San Diego since 1980, always locally owned, I have been here myself for 16 years now, so we have absolutely NO intention of providing a disservice to our community, we are not interested in nickel and diming our clients, we understand events are a luxury to have and we enjoy being the backbone of many around town. Our intention is not to squeeze every last dime out of anyone - it's simply to be the best partner in town. Please accept my apology for the lack of flexibility with today's order and cancellation policy. I understand we have thoroughly frustrated you, yelp reviews, etc and if there is any way we can come to an agreement, or if you would accept my apology. I would welcome that. If there is anything you need in the future, email me directly and we'll make the next experience a great one, I promise. Sincerely, David Gonzales General Manager office: 858-689-7368 x144 email: david.gonzales@raphaels.com instagram: raphaelspartyrentals Outlook-tmu0atcb.png 8606 Miramar Road, San Diego, CA 92126 Tel: 858.689.7368 | Fax: 858.689.8040 www.raphaels.com

UPDATE: After a frustrating initial experience, I will share that the business reached out and…read moretried to make things right which is always very appreciated. I do wish some things were done different initially that we wouldn't have needed credits/ discounts, but it's always nice to be have the situation remedied in some way.

We had an event at our community this week and Linda and Jake were so helpful in making the event a…read moresuccess. Paul and his team arrived, set up, needed very little from me and rocked our event. You all are spectacular and we cannot wait to have you back for a future event. Thanks for all your hard work.

I have been to about 5 events that used party pals for games (before and in the middle of the…read morepandemic). I have always had fun and they are professional. These guys raise the bar. When I was a kid, some places may have one inflatable bouncy house. These guys got basketball games, a rock wall for climbing, arcade games, a mechanical bull and other games that involve inflatables (obstacle courses, knocking the other guy over with a large foam joust, think American Gladiators).

Update based on Gol's response:…read more - Your response to our review is inaccurate and shows the lack of communication we experienced. You told us how busy you were today having 2 other displays/events and it's obvious that we didn't get the best quality based on how busy you were. - We really just wanted to chat through this with you to figure out a reasonable updated price, but you avoided discussing it with us and never responded, so we made this review. - We did not say 6-7pm was fine for pickup. We mutually agreed on 4pm specifically bc our son goes to sleep between 6-7pm and we wanted everything from the party cleaned up before that. - The fact that it fell over again AFTER your employee supposedly fixed it, says it all. We had to go find bags of gravel to try to keep it standing during the middle of our party. - We did not leave her "equipment" in the street. We live in a nice neighborhood and we left your wooden boards near our front door, leaning safely against our house. - Gol was over 3 hours late to pickup her "equipment" so we actually thought we were doing her a favor, bringing everything to the front of our house. Super disappointed to be honest - these things happen. I'm disappointed at how poorly she handled the situation and how blatantly false her response was. ‍ --------------- Original post: Super disappointed bc they have so many 5 star reviews. - They showed up late to setup - The design was not what we asked for and confirmed prior to payment and the pictures she sent us confirming the design were not what she brought on the day of the party. - The display fell over numerous times, nearly falling on a few toddlers playing right next to it. - The balloons repeatedly came off and were popping - They were 3+ hours late in picking up the displays at the end of the day - We politely texted Gol stating why were weren't happy and she said she'd be there in person to address our issues. Instead of talking to us, she picked up her displays with out telling us she was here and stopped responding to us. Never using her services again. You're better off finding someone else!

Golnoush was so easy to deal with and delivered the day before which made it easier. The process…read morewas seamless and was such a pleasure to work with. The balloon towers came out perfect and were super sturdy, no tipping over, nothing popped and she came and picked up stands as well. Thank you! Will be using again!

I rarely write reviews, but Abbey Party Rents showed such compassion and good service this week…read morethat I wanted to share. I had to cancel an event due to an injury/family emergency and even though the items were loaded on the truck they were extremely accomodating and compassionate. Will definitely be using them again. Thank you Abbey

We planned a celebration of life for my Dad and Abbey Party Rents was exceptional. We contacted…read morethem very last minute and they had the tables, chairs and supplies. They delivered and picked up on time and very efficiently and the crew was very friendly and helpful. Definitely will use them again!

Love their piñatas! Always cheerful, helpful, and the quality is consistent. Highly recommend.read more

Looking for a beach themed large pinanta for an 8 year old and hopefully this location can help me…read moreout.

So so glad I found this place! I was DM-ing the owner on instagram to see if they had a piñata that…read morematched my sons "three-rex" theme and she had sent me photos of all the options she had with pricing! The store itself was FILLED with different kinds of piñatas, and if she didn't have one that matched your theme she would either find one or make it (I believe). They also sold variety candies that included toys - it was a one stop shop! Pricing was cheap! I believe this one was $45 and an additional $5-10 for the stick. And it was STURDY. We filled it with so much candy, it was so heavy, but the tie at the top didn't budge. Highly recommend this place for your piñata needs!

This place had such amazing and beautiful piñatas!! You can really see all the care and details…read morethat they put into each and every single Pinata. The lady told me that she actually hand makes them. She was a very sweet lady and I never felt pressured to buy anything. They don't have a huge selection but if you don't see what you want, make sure you ask to see if they might have it in storage! They didn't have a dinosaur Pinata when I went in so I asked her and she brought it to the store the next day for me to pick it up. The Pinata was $40 even, and came with a Pinata stick too! I highly recommend getting a Pinata here! The parking was street parking right in front of the store.

"Yelp, help me find Pinatas in SD" Here's where it led me…read more Parking: Street parking. It can get busy based on the time and day. Vibes: University Avenue has many things; it's certainly a street to enjoy, observe, and find your interest. The place itself is nothing too flashy but they certainly have a lot of goods. Good selections of snacks, party favors, and especially the choices of pinatas were great! Overall: 4 stars. Great! Good choices and reasonable prices. Jose was helpful. For party favored needs, especially for Hispanic festivities and flavors, this is the spot. TL;DR Tips: *Nothing too special, if you're unsure, ask the employees.

Needed to find Dora the Explorer birthday supplies because my baby is obsessed! Dora is making a…read morecomeback thanks to the show on paramount! I hit the jackpot in this place decently priced and I'm so happy! I've purchased items for baby showers and first communions in the past always comes through! :)

This is a cool little store. We found this place by accident because they also happen to be a UPS…read moreAccess Point where you can drop off packages for UPS. Very convenient for our Amazon returns and because it is in the same shopping center as Thuan Phat supermarket. They have a nice selection of pinatas and different candies you can fill it up with. They also sell balloons, chips, snacks, and sweet breads. Some random out of place items include sandals, over the counter meds, hot sauce, shampoo, and I think I saw laundry detergent. Service is good. The gentleman here is friendly and helpful. There is plenty of parking in this shopping center. This tiny shop is located between the jewelry shop and the laundromat. If I'm in need of a pinata, this is probably the place I'm coming to first. 3.5 / 5 - Goods 4 / 5 - Service 4 / 5 - Cleanliness 3.83 / 5 - Overall (rounded up to 4)

We came for the piñatas! Staff is friendly. They are easy to find in a local shopping area. They…read morehave small, medium and large pinatas. The largest one was $30, that beats amazon any day! The piñatas are made in Mexico. We had to cut a hole in ours, I'm not sure if they are all that way but we didn't mind. The piñata held a ton of candy and prizes. They sell the piñata bats as well. They have large bags of candy made in Mexico so don't expect to find snickers or starbursts here. They sell different types of items for birthday parties such as candles, invitations and packaged balloon garlands. They have a huge helium canister there if you need to blow up your balloons. Our balloon garland came out great and our piñata was a hit! We will be back for all of our piñata needs.

I decided to hire Al for my wedding after reviewing the pics from other weddings…read more They have props for silly pictures. Sepia pics, black and white pics... color pics. Al is hilarious and should be a good addition to the wedding party. The pics are free for weddings guests, they will have unlimited pictures. And they'll be posted online, and they make keep sake photo albums.

Hired Al for a large event today. The company I work for was sponsoring a large music concert and I…read moreneeded an fun interactive element for our booth. Because of the size of my company, things can be a bit of pain with contracts, compliance, approvals, last minute changes etc. Al was patient and accommodating to all my back and forth questions, changes on layouts, contracts, addendum and all the shenanigans large corporations can bring. We talked for about a week via emails and he was great. He arrived on time (before me, actually) to the site, had everything set up and ready to go on time. Him and his team member were so much fun and entertaining! I was busy controlling the crowd and watching over my staff but EVERYTIME I stopped to pay attention to the booth, Al was making jokes, playing with the people, giving them a good time. Everyone was leaving my booth happy and satisfied. I will definitely hire them again and would definitely recommend. A stress free, fairly priced and professional service.

I can't recommend this place enough! My mom brought me a…read moreflower arrangement for my birthday, and it was absolutely gorgeous. The flowers were so fresh, and lasted much longer compared to other places I've gotten flowers from. My mom doesn't speak English very well, but it turns out that the owner of the shop is Korean too! She gave my mom many different ideas and price point options for the arrangement. I really appreciate how thoroughly she helped my mom through the process. I've never seen her more excited to share about her experience at a store before. Thank you so so much for the beautiful flowers, and for being so kind to my mom. We will definitely come back for any and all future events!

This was the first time I ordered flowers from the Floral Gallery and so glad I did! The florist…read morewas so kind and willing to work within my budget. She made my mom's birthday bouquet amazing. The presentation on the bouquets if you don't get a vase is impressive. I will definitely order from here again!