One Star a bit too high for Party Supplies Now. My wife made an order way back in March '23 and we are still waiting for the goods ordered and paid for. A query on 13 April confirmed the order had been placed, and paid for, but was still 'Awaiting Shipping'. Telephone calls either go unanswered or answered by a response that the matter would be investigated and they will come back to us. Still waiting! Pity as sites like this one tends to give legitimate businesses a bad name and tend to be wary of ordering online again. read more

WARY PURCHASING FROM THIS COMPANY. I purchased two weeks prior to my childs party and sent a note advising urgency and asking for express post. I emailed several times in relation to receiving no notification that the products i ordered were sent. I emailed requesting a refund as products had not been sent and the company had not responded to my emails. To date: They still have not responded to me and my products did not arrive. read more

DO NOT BUY FROM THIS COMPANY. Ordered and paid for goods over a month ago. Didn't answer first email requesting details. They answered second email saying they'll check with dispatch and their supplier sent them the wrong size. Even though my order was marked as shipped a month ago. read more

Goods Not Recieved-Despite claiming many good things about how they are so good-Avoid this company! 1 out of 5, reviewed on Sep 24, 2018 OTHERS PLEASE NOTE BEFORE PARTING WITH YOUR HARD EARNED MONEY & READ ALL THE COMPLAINTS ON HERE AS WELL ABOUT THIS COMPANY: My friend L.... purchased a Diamond Star Crystal Lazer Light a Lighting effect on 12th September 18 for myself as a present, (was secret and a surprise-boy it sure was!) for a show I do, she received an automated email Quote from: "Once your order has been packed you will receive an email letting you know it has been sent" yes one would think "all Good as they use "Eway" quoted as being "secure online" also adds to how one would feel you were dealing with a great company they even state this on the actual advertisment-(actual copy & paste 11.14 pm Sunday 23/09/18) In Stock: Get in quick! Price: Lowest price guarantee Dispatch: Immediate / Same day Shipping: Worldwide Okay note what it says "Immerdiate-same day despatch" & "In Stock get in quick", yet we have had no advice that it had been sent or not sent! L.... sent a request via their so called "24/7 customer support on the website and recieved back 2 emails stating the very same as the very first one sent as above, she then sent another enquiry to the same 24/7 support and it stated from -well I think it was a human,? Quote: Hi I will have someone get in touch with you tomorrow r your order Kind Regards J.... Well the morrow came and no-nothing happened so took the matter over as L... was stressed thing she had done $227.00 I sent several to them replying via this email..Nothing, and nothing & nothing so I found their number, yes you guessed it-No answer just the not available voice & try later, no message bank so I then got alarmed as this business seemed to be in "Were not here mode" something that alarmed me further, I have since left messages on their facebook page, no reply, left a bad review-of course it was not put on their site as a comment because I guess it was a bad one so don't believe what you read as that is normal as they want to be seen as a good business that cares about you, I have also left a negative report on yellow pages and was the firs of many to come! MORE but don't believe me about how good they are, if you want to go to their WEBSITE home page you will find many more great statements as to how good they are the best and why would the average "Joe" suspect any different after looking and reading, it is all so good, it is unbelievable & you'd better believe it-it is unbelievable and reading all these other bad reports very far from the facts. I have since got L... to contact her card supplier and cancel the payment, something all should do if they pay by credit card & have difficulties with any business- but even better don't deal with any business that will not have a "Paypal" service as that is a giveway, any reputable business does same as I do I have found but L... did not-now she does now though, Paypal will stand by you and your purchase if they are not willing to refund or come to the table. Report them to facebook as a scam and facebook will also enable you to send them a message-so it is not like L..., & I haver not done all we could just to get an "All is Okay" message from them-doubt we will as nobody is home or they are just ignoting us? Yopu can also report them to "Scamwatch" and consumer affairs, if they get too many complaints they WILL eventually do something? there are also other reviews that can be filled out out there-I have just started but am by no means finished and have noticed the answer comments with threats to you that lodge true facts, Deffamation is based on "False" claims not factual that you also have obviously experienced and wrote factually about as I have here-so fat chance there, bring it on people do you worst as it is YOU from my experience with you & reading comments here-that makes false claims & statements to mislead people into buying "Quickly" before time runs out at midnite-yes I just checked & "MY SPECIAL PRICE IS STILL $227.00!" is still there that fooled L... and so apparently by your own legal statement you do have the light and still selling more without fulfilling standing orders first like L...'s and that is illegal, FRaudulent at best & it is you that is breaking that law-just ask "Amie" you know the "Lucky Your With Amie" fame from the royal commision last week, well thgey found out all about false and misleading statements, you picked on the wrong "JOE" or "BUNNY this time-that I can assure you as I & L... are customers and yes we are not very happy!! read more

Purchased item online on 1/5/18 Never received item (i live 100km from wharehouse in a capital city). Promised a refund on 9/5/18 I have not received a refund a month later Unable to contact company Referred to office of fair trading. Probably a scam read more

I ordered one item and it did not arrive. Ever. After trying all of the options available on their website - submit tracking request, message customer support, etc. I received no reply. There is no phone number available. Is this a real business? Or a really bad one? read more

I ordered the Star string light from Party Supplies Now for my daughter's room. They look excellent and arrived neatly packed. The product is great and I love the effect it creates in the room. I am planning to order other supplies for her birthday soon. They have some absolutely great choices. read more