I called to ask basic questions about a balloon bouquet, the girl I spoke with couldn't answer…read morebasic questions so she had to transfer the call to her boss Natasha. I spoke with Natasha 3 days prior to the event, inquiring about prices, color schemes concept and design for a balloon bouquet for my son's birthday. While I was on the phone with her, I was put on hold several times because they can't answer basic questions, even though they work there or if this is your business, have some basic product knowledge. The entire conversation took an entire 30-40 min. from start to finish with a lot of inconsistencies and vagueness. I called again and specifically ask for Natasha to confirm my balloon bouquet pick up order -- this time to confirm, schedule pick up order in advance and method of payment for the order. Clearly she forgot that she spoke to me the other day because she again was asking how many balloons, I then had to repeat myself like a broken record, and had to reiterate the concept and color scheme I'm going for which was Stranger Things, colors red and black, etc. I then ask her if there's any way I can pay in a secure way, because I hate giving out my credit card number in this day and age everything should be digital. I told her I want to do Apple Pay. She then said, we will set this aside but not yet assemble it as payment is needed first. I said that's fine. I confirmed I'll pay when I pick it up. When I showed up to pick up, Wayne and Don were busy chatting, I had to say "hello" for them to acknowledge my presence and they felt annoyed as if I was inconveniencing them and interrupting their conversation. At this time, I explained to Wayne I had placed a balloon order with Natasha, but she needed a payment first, so now I'm here to pay first so you can proceed and process my order. Wayne was not paying attention, as I was "EXPLAINING and ARTICULATING" in proper English regarding my order. Wayne quickly got frustrated and annoyed as he was looking for my order, and I then explained to him that I had spoken to Natasha, explained everything about my order. He lied by saying Natasha didn't communicate anything. He yelled at me, and I made sure I responded the same way he treated me. Wayne was so rude, racist, disrespectful, filthy and pathetic! In my books, I don't tolerate rude behavior, and I made sure to say it to his face that I don't take s**t from anybody. This continued unproductive and incompetent approach is harming the overall reputation of the brand and is not a smart way to execute business overall.
This individual has no place especially in the retail space and has no right in any way, shape or form to insult and disrespect customers. This kind of behavior is considered abusive by intimidation and an example of disorderly conduct. The business has a known bad reputation of this constant bad experiences, and unhappy customers. To the entire team at Party Fair -- you're doing a disservice to your community if you continue to display these types of poor business practices. Furthermore, the lack of basic human decency to treat both potential and existing customers with dignity and respect will have negative ramifications long-term. PATHETIC!