Pascarella's Towing Service LLC is the only valid 24/7 service inthe Syracuse area legally accepting Geico policy. Claim and request for roadside service can be requested via Geico mobile app. Takes between 30 to 40 minutes on average. Service was quick, knowledgeable, kind and professional. They saved out Christmas this year! Thank you. Our vehicle did have a sensor problem and unplugged air filter cable that was messing with the electrical sensors. It got disable at 6pm the day before the Christmas Eve on a parking lot. It was fully fixed within less than 40 minutes. And was driven home with all the dinner items. read more

Great service, fast response, courteous professional customer oriented folks. They helped me on several occasions making an unfortunate situation less stressful read more

Our daughter is in college in Syracuse and needed to have her car towed. I called Pascarella's from out of state on a Sunday morning and they were there to get my daughter's car within 30 minutes. Very friendly call staff very friendly driver. Overall great experience! read more

I needed my son's car towed to a garage 4.2 miles away. I called during the week to get a quote and to see if the price would be more on a weekend. I was quoted "$125 cash price" and told there was no difference in price except after 1:30 pm. I called late afternoon on that Saturday to get the car towed. I was shocked when I was told the price was now $270 ($250 + tax)!! Understandably, I was agitated. I had to call a couple of times before someone picked up and insisted I had been quoted $175 (not valid, I can hear). When I questioned why the sudden price increase, she said she Googled my address and the garage's address and that it would cost more. How??? Pascarella's is 2.0 miles from me, and the garage is 4.2 miles. When I called back that evening because I was still feeling sick over being taken advantage of, I said, "I don't mean to be a jerk, but I need to understand why the price doubled." I was told she would not be talking to me after the way I had spoken to her, and she hung up on me. They will never get my business again. read more

Had to get my car towed when my battery died in the parking lot of the grocery store. Went through my insurance and Pascarella's was the tow truck company to respond. My battery had died and in the process had locked me out of the car. They had to open the door to Pop the hood. Joe was great. Offerred to follow me to Make sure I made it home ok. Told me what to do the next day to get the battery fixed. Overall great experience. read more

Desperately needed a tow, They said they wouldn't be able to help me until the morning, It was cold. I was alone and had cash on me. Thanks for nothing read more

Yesterday, I was driving home from work on John Glenn Blvd around 4:30pm. One of these vehicles with the license plate 23882TT had a new Telluride being moved. The driver abruptly switched lanes, no signal forcing 3 vehicles that were cut off to hit their brakes heavily on a 55mph zone. I would not recommend this company to use and trust them to keep my vehicle safe or those around me. read more

Got into a car accident on black ice in 2017 and I had only a permit , I called family they was coming to pick up the car and grab it cause it was just a bumper and fender bender , instead they towed it on the flatbed cause I had to go to the hospital with a broken rib guy said I had to pay $219 for just overnight , and it's not that much they charge they told me $90 tommroe morning as I was grabbing it gave me a hard time to get the car with a licensed driver they wouldn't even let me grab my plates or items till I paid for the car which was junk read more

The dispatcher was very nice, but the truck driver was a complete dick. After loading up my car onto his truck we verified where to drop it off and he had an exact address from my insurance company, but he managed to drop it off at the wrong place and put the keys in the drop box without my name or number. so now my car is at a random shop, parked outside in the handicap spot, with the keys in the lockbox and no information attached to them. He offered to move the car to the right location, but he would have to charge me and I would have to go pickup the keys from the place he brought the car to. This guy was rude, arrogant, unprofessional and didn't even give me his name. It was also 9:00, so the shop was closed and I couldn't get the keys until tomorrow morning. I had to call my insurance company the next day, leaving my car there overnight, and have another tow truck come out and move my car to the right shop. read more

Last night while driving my CV shaft broke. I called my insurance company progressive for roadside assistance and they sent a guy from Pascarella's Towing Service. The guy gets there and I showed him where my car was. He immediately gets back in his truck and gets on his phone. 5 mins later he gets out his car and says I cancelled your roadside call. I asked Why and he said because he wouldn't be able to get the car on the bed. Now having experience working with cars I knew this wasn't true. I said to him yes you can I have done this before and you didn't even make an effort to try. He responded with " yea I just don't feel like dealing with the hassle". I was very shocked at his response. It took about an hour for the other tow truck to arrive and when it did he got it on the bed with no problem. I told the new tow truck driver what had happen and he said that he knew the guy because he used to work for Pascarella's and called him while driving me to the shop where my car would be repaired. The first tow truck guy who name is Tim answered the phone not knowing that he was on speaker and that I was in the car. The guy asked Tim why did he just cancel the call like that and he responded " fuck that customer". I feel I was discriminated against. I feel if I was a white women that he wouldn't have left me in the cold to wait for another tow truck simply because he didn't feel like doing it. There's no other reasoning I could think of for this but racism. I didn't know the guy nor did we even get into any argument. This guy has been towing cars for over 20 years so he knew how to do it. Never have I had an experience like this and this behavior needs to stop! read more

I locked my keys in the trunk of my car and gave my insurance company a call. Pascarella's is who they contacted and the tow truck was here 30 minutes after I got off the phone and my car was unlocked a minute later. The driver was quick, courteous, and professional, and the cost of the unlock ($65) was covered by my insurance. I couldn't have hoped for a better course of events. I'd definitely give them a call if you need some roadside assistance. read more

We thought we had roadside assistance with our insurance !! We didn't and the woman was less than helpful... so I called Pascarella's Roadside Assistance!! The woman who answered the phone was an absolute delight!! Very friendly and within 30 minutes someone was here to change the tire and away we go!! He was efficient and very nice!! I would definitely recommend this company to anyone looking for reliable and friendly roadside assistance!! Pascarella's I can't thank you enough!! Wonderful!! Merci!! We are forever grateful!! read more