I always go here because I've never felt scammed. They do not speak condescendingly when explaining what needs to be done. read more

Walt's Automotive Service - Check-in and waiting area - Auto Repair Near Me - Syracuse, New York

My third time there for minor body work. Their estimates are reasonable and their repairs exceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team. read more

My wife and I had a cracked exhaust manifold on a road trip through upstate NY. Walt's squeezed me into their schedule, did a repair, and got me back on the road in a reasonable time. They also recommended that we refuel our bodies at Syracuse Dinosaur BBQ to ease our wait. 5 stars for Walt's and Dino. My thanks to Claude and the team. read more

I have taken my car to Walts many times. They are always honest and call me to let me know if my car needs additional work. They let me know the cost and ask if I want it done. The other day I scraped my car against a pole accidentally. As a young woman with her first car I was super upset. Today when getting my winter tires on I asked if they could also quote me on the pole damage. After I got my tires on a man (I think his name was Larry, I can't remember) walked outside and said it was an easy fix. He got a rag with something on it and managed to wipe it all away! So many places would've tried to take advantage of me but he did it with a smile and didn't charge me. Walt's is so great and dependable. read more

My AC went out on my drive north to the University. Following a recommendation I was able to get an appointment at Walts. They were on time, knowledgeable about the repairs and extremely fair with their pricing. They really saved the day for us. When my daughter brings a car to campus and needs a repair I know where I will send her! read more

Walt's is the most honest, friendly, and generous shop around. They have helped me on 2 seperate occasions and I will continue to spread the word and come back. They could probably do everything car related. (i would call to get that confirmed though) My friend's car battery died on W genesee and one of their guys came to the rescue! They sent him our way, he jumped, and changed a new battery in under an hour! they get me in and out in under 10 minutes for tire pressure check. They do auto body repairs too. I won't go anywher else while I'm in this area! read more

Walt's automotive service is the finest automotive maintenance and repairs concern in the central New York and Syracuse region. Their service and excellent customer service, together with superior automotive technicians provide top notch customer care at affordable rates. They are kind, compassionate, trustworthy, empathetic and ultimate professionals and the very best at what they do. read more

I visited this shop several times as of two years ago. My first two visits were okay, nothing special. Regrettably, I was taken for granted as a customer and on my last visit, I was told by Walt to pick up "this thing", meaning my car. You would think they were providing service free of charge to take such liberty with their customers. It was insulting and disrespectful. This, after billing me for hours of service during which my car sat parked outside the garage with no one working on it. That is not best business practice! To say I will never again call on this business is an understatement. Neither have I (or would I) recommend them to anyone. read more

Absolutely great service and reasonable pricing. They quickly and efficiently diagnose the problem and are extremely helpful in explaining the issue to the customer. Will be back! read more

Nobody ever wants to have to use an auto mechanic. It's never a fun time when your car starts making funny noises or driving not-quite-right. To add to my despair, I previously had a preferred mechanic in the area (Masello's), however, since I started working downtown, the logistics of taking my car to that shop have gotten more challenging. Luckily, Walt's is not too far from where I work, and after seeing good reviews online/hearing recommendations from coworkers, I decided to take my car there. I called ahead and made sure they'd be able to get me in-- the office staff assured me they would have time to take a look. I dropped the car on my lunch break, and had a call within an hour assessing the issues. The mechanic told me they should be able to complete the repair (power steering issues) by closing time, and true to his word, the car was ready by 5:30. The staff was very personable and communicative and made a stressful situation easier with their professionalism. Hopefully, my car won't need any other repairs any time soon, however, next time it needs service, I will definitely consider taking it back to Walt's. read more

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Despite the fact that my total was almost $1500 I feel like they were very honest and professional. They even washed my car!

After an ill-fated trip to the vet, I found myself with a seat covered in cat pee. I called around to multiple shops looking for someone who could get me a same-day appointment for interior cleaning services. Walt's got me in same day and was very realistic about their timelines given the short notice. They did an amazing job cleaning my car. I bought my car brand new 7 years ago and the inside of my car looks just as clean now as it did back then. I highly recommend Walt's both for their customer service and their quality of work. read more

I called on my lunch to see if they could get me in around 4:45 when they close at 5:30 for an inspection. The woman who answered was pleasant and said she couldn't guarantee it but I should bring it in and they'd see what they could do. After rushing over straight after work I asked the guy behind the counter if they'd be able to do my inspection and he took my info and keys right away and said they'd look at I called on my lunch to see if they could get me in around 4:45 when they close at 5:30 for an inspection. The woman who answered was pleasant and said she couldn't guarantee it but I should bring it in and they'd see what they could do. After rushing over straight after work I asked the guy behind the counter if they'd be able to do my inspection and he was so nice, and took my info and keys right away and said they'd look at it immediately. I was out the door within the hour with a newly inspected vehicle, and two brand new windshield wipers at a price that didn't break the bank. After calling 3 different places and everyone telling me I'd have to leave it there for days, or come in during work hours, I am ecstatic with the service I received here. Before they were done they brought me out to the car to recommend further services that I knew that I will soon need, but they didn't try to scare me or pressure me into doing it immediately, like some places I've been previously have. I will be going back to them for the services I still need and can't wait to try some of their car detailing services as well! I've been wishing and hoping to eventually find that mechanic I can trust, that doesn't take forever, and doesn't charge an arm and a leg.. and I really think I found it in Walt's! read more

Two words to describe Walt's automotive service: quick and efficient. I sent in a request for an appointment in their online messaging system and got a call five minutes afterward saying they could take me. I drove over right away. They are located across the street from Dinosour BBQ but Google maps instructions will take you to the front of their shop, which is on the right of Bamboo Asian Restaurant. The shop is very clean and well-maintained. Inside the office, they have a TV, a 1950s dining table area to sit in, lots of magazines, lollipops for sale, letters that customers wrote on the wall, and jarred fruit jam sold from Sue's Jams. I called around to other auto-body shops before I reached Walt's and neither were able to take me in today or this weekend. All of them said next week would be the earliest time they could take me. I needed my car repaired quickly because I was going out of town next week. My car trouble didn't begin until yesterday (very late notice). The woman at Walt's asked me when I needed my car by. She said they don't work on the weekends so she'd have my car done by today. Their garage space is airy and clean. I think this was the cleanest auto body shop I've ever seen. They do car detailing as well. The office had lots of cool vintage auto body memorabilia and plaques. There was a black and white picture of some guy on the wall. Maybe Walt? After I dropped my car off, I got my car diagnoses in about an hour! My brakes were metal to metal and changing them front/back cost $637 without taxes. Quote on getting 4 new all-season tires was $600-700 but it ended up being $561. They said they'd also store my winter tires for me for free! Then, I got a call a little later saying my pistons in my brake calibers were rusted and pushed out and needed replacement (another $362 plus $90 for the extra hour of service). I thought the brake service price was high but the tires were fair. The total was $1,654 without tax. It was painful, but my 2007 car has been loyal to me for a long time and it was probably due time that I serviced it. Overall, I'm super happy that I was able to get my car in last minute and have it all completed in the same day so I can now go on my mini road trip with peace of mind. They told me I had to remove my window tints to pass car inspection. He quoted me $25 bucks to remove it. But he didn't tell me it was $25 per window until I got my invoice and was charged $150. That was painful. They stored my tires for free, a service I thought was free to everyone. Then I saw on the wall today that it costs $65/per something to store tires. I went to swap out my all-season tires with my snow tires and it ended up costing $100. Also painful. They changed my oil for $36 with semi-synthetic oil. read more

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I have been doing business with Walts for years. I cannot say enough positive comments about them. The employees treat you like family. Their work is top shelf and the price is right. Recently I had the misfortune of being involved in a traffic accident with my muscle car. Larry from the body shop did a fantastic job of repairing the car in record time, he handled the insurance aspect as well I highly recommend them for any automotive needs. Hats off to Walts. read more

I've been to a million garages. Every place i've been to has taken at least a week to make repairs, and the people are heartless bastards who have no respect for people's budgets. Then i went to Walt's. They are quick quick quick. Very honest and very well priced. But the best part about them is that they call me and discuss how much each point of repair will cost BEFORE they do any work. They are awesome, the counter lady is sweet as pie and the mechanics are honest and knowledgeable. I highly recommend them to anyone who needs any auto work done! read more

Stopped in a couple of days ago to schedule a detail package for my car. Staff was super professional and efficient, and we set up the service for today. Just picked up the car, and they did a great job. I got the $130.00 package, which emphasizes the interior, and it's fantastic. And, once again, the folks in the office were terrific as well. I'll definitely use them again for my detailing needs, and I recommend them enthusiastically. read more

Reasonably priced with fast and efficient service. All of the mechanics are knowledgeable and friendly and, most importantly, I trust them. They always call me before starting any work and take the time to explain the problem in layman's terms. If they say something costs a certain amount, that's the amount you will be charged when you go to pick up your car. No surprises, no sneaky attempts to rip their customers off. Just a bunch of great people doing good, honest work. If you are a student, a woman, or even just someone who may not be very mechanically inclined, go to Walt's. They will take care of you. read more

We've been with Walts for 5 years and have recommended them to other people who also love them! Regardless if my husband goes or I go myself, we always feel comfortable and line we got the best deal. We've been there for major repairs and I've gone myself to ask questions, always nice always professional. We recently moved across the country and wish we could take this place with us. But they have still supported us! They took phone calls and answered questions and even sent our entire service history via email when we asked. These guys are amazing. read more

Fours times now I've been in for various break downs and services. They are very communicative on what issues arise and anything that may need to be looked into in the future. Offer the best rates around and parts pricing. They do not take shortcuts because they want you coming back. Had shocks that were leaking and in poor condition a day after the alignment shop took the vehicle in and check off that the shocks were in good condition. Thanks to them for pointing it out and providing a quick one day turnaround. read more

Best Automotive shop!! Honest mechanics with great prices. You will be glad you took your car to Walt's. We sure are glad we found them.

Friendly customer service on the phone when I asked if I could bring my vehicle in for an inspection same day. I didn't require a reservation which was great. They were done within 30 mins and had a few recommendations for future and not urgent needs of the vehicle. Overall very happy with the genuine service from the staff member at the desk and the techs who I spoke with for a moment when leaving the shop. Definitely will be back for future services at Walt's! read more

2 stars for offering online appointment requests. No more than that for having no one following up on requests. Sent in a request for 2 services because I had a car that wasn't running. Recieved an email that someone would call me to set something up to help me. 3 full work days later and I have yet to receive a call. Good thing I already had it towed and fixed in the first day that I contacted another shop. read more

If I was getting my car repaired I would NOT go here, I got Muffler work done there about 6 months ago and now 6 months later I need to do it again. Price was high, very busy but it was a convenient location. You won't get much personal attention here. read more

Exceeded expectations! Attentive and friendly service. We brought the car in to replace the taillights and bumper from a fender bender, right before the Holidays. Not only was it ready in a timely fashion, but it looked like we were driving the car right out of the dealership. Highly recommended. read more

this place is fantastic!! I've had my car detailed twice and the result was phenomenal! every aspect is attended to and the car came back in pristine shape!! thanks again.... also a great place to go for overall repairs and everyday glitches.. read more

Great service and honest. My son is a student and it's nice to know that there is a place he can go for repairs and not get ripped off

My car needed a new headlight and some painting to be done on the back bumper and on the right fender. It took two days to do this work. When I came to pick it up, it looked like a new car, inside and out. What exceptional work!!! I compliment the person who did this work . Truly Amazing. George R. read more

10/10. In and out in 2 hours on the same day I called for an appointment. I had an oil change and inspection. Super quick, super friendly.

Not much to say about Walt's but what I do have to say is positive. Got my inspection done here. Called to check availability and they made time for me that very day. Service was quick and staff members were courteous. I got my inspection done at a fair price and didn't have to wait around all day to have it done. No complaints here! I'd go back for other car services if I needed them. read more

My new auto shop! Went this morning-no appointment- for NY State inspection. Inspection was completed in 30 minutes-I passed. They told me the left from control arm bearing was going bad. $229 estimate & 2 hours to fix. Finished in 1 hour & only charged me $189!!! WOW!!! Hard to beat this place even on a busy Friday- they had me done in no time for a good price. read more

Went in for an inspection sticker and oil change. The guys were very helpful, and explained to me about my air filter needing a change. Great local shop. Will be going to again. read more

I was in search of a new Auto shop after being dissatisfied with the previous places I have brought my car to. I saw Walt's had good reviews here on Yelp and let me tell you, it is for good reason. I brought my car in to get a bumper repaired after a minor fender bender and Larry was so easy to work with, called me promptly when the parts came in and was always thoughtful and courteous. They were fast, reliable and detailed and washed my car at the end. They took my car on Tuesday and I had it back by Friday and they even had a lender car for me. I am definitely a Walt's customer for life now. Highly recommend and will definitely come back for all my automotive needs. read more

I got an SOS call from my daughter when her car wouldn't start. She was in the middle of finals and I turned to Yelp to find a mechanic. After reading the reviews, I knew Walts was the place I could trust. They were very kind, towed her car and had it repaired same day. They even checked all the fluids and tire pressure. The mechanic showed concern in wanting to make sure everything was operating correctly before her road trip home. read more

My husband and I have received great service from Walt's! We've had to take both our cars to them on multiple occasions and they've been nothing but wonderful. We highly recommend them and will continue to give them our business. read more

The owner takes his business seriously. I can respect that as a person who runs a business. It's good to see people take pride and ownership in their business and not the bottom line. read more

Amazing service. Car broke down 300+ miles from home with a broken axle. Got us on our way in 2 hours! Saved us so much money and time. First place I called told me they wouldn't be able to look at our van until next week. read more

I've never had anything but an EXCELLENT experience at Walt's. They are the only shop I trust. Very fair pricing and friendly and knowledgeable staff. I have even had some expensive repairs done here and I never felt that I was being ripped off. I highly recommend them. read more

I was looking for a quality trustworthy mechanic when my check engine light came out after moving to the area. I had seen a lot of great reviews for this place so I decided to give them a call. They're the only place I take my car now. They're extremely reasonable with what they charge you and they'll never try and screw you over. They do great work and they always get your car back to you in record time, and the time you do spent waiting is very comfortable as the waiting area is very nice. I'm no expert on cars but they always explain everything to me very clearly so I know exactly what's going on. The mechanics at Walt's are the only ones I trust with my car. Incredible value, quick wait times, and amazing service from reliable trustworthy people. Definitely the place to bring you car read more

Had to take my car here for some repair work. Everything was done in a very professional manner. Really appreciate the open and honest atmosphere that they have. Will definitely be repeat customer in the future. read more