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    Paso Robles Furniture

    4.1 (10 reviews)
    Open 10:00 am - 6:00 pm

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    Went looking for a couch and came across this store. Was absolutely great until I custom ordered a couch to match an entertainment love seat. Love seat arrived and couldn't be more pleased. A week later coach showed up in some god awful fake leather. To say I was disappointed is an understatement. I tried to like it. called Adam who helped us with the purchases. Ended up talking to the owner Peter. Explained what was wrong with the couch. So many things made me unhappy. He told me to come into the store we'd work it out. Asked what it was gonna cost me, told me nothing we will get you what you want free of charge. I get to the store and met by Peter the owner, asked what I did not like about the couch, it stunk from the over use of scotch guard, it was sticky, the leather looked cheap as hell, it was too hard, the pillows are half fabric half the crap leather. If I'd have known it was gonna be something that looked like this, I'd have never ordered it. Did not hold back (paying a lot of money) Peter asked me if I knew "leather" stretches differently and makes the couch tight and hard. No I did not. Great couch if you don't want your company to stay. (My mother in law was less then pleased as well) Peter looked at me and said let's get this right and design you a new couch. Had it planned out in under 30 minutes..... Peter was so accommodating. Then we hit a glitch. Adam the sales man was not happy and I could see it. I made it very clear on the fabric I wanted. Adam said there of course would be a delivery fee, not a problem I said, he then charged me $75.00, knew he raised it on purpose, Peter then step in and said no $50.00 which made Adam more mad. Cut to today and my couch did not arrive at the designated time. Called to speak to Adam, "oh did they forget you" and they will be there between 1-3 pm click, the phone went dead. Five after three my beautiful couch game. Over the moon absolutely love it!! Couldn't be more pleased... thrilled. "legs" need to be put on, driver pulls out PLASTIC triangle pieces of shit and I ask what the hell are those. Driver says Adam knew you were to have wooden one and I told him there were wrong and Adams says this is what's your getting. I state Adam and I are gonna go rounds. Driver ends up calling the owner who is out of town on a family emergency. I proceed to tell Peter I'm so happy with the couch but got some ugly plastic legs. Peter is not happy and I apologize that I've bothered him, I'm to have the wooden legs, what we agreed upon and the drivers offered to go get them and bring them back. I've decide I'm just gonna go get because I need to have a word with Adam. My husband has now taken the lead and says he'll go get. (I tell my mother in law and state Adam will throw the boys - delivery guys under the bus and blame them) husband comes home with my wooden legs, tell me Adam saw him coming and back peddles and sure enough blames it on the delivery guys, all the while another sales man is on the phone with the owner Peter. Husband gets home with my legs I'm still thrilled with my purchase. A friend is at my home and she loves my couches, they want a love seat. I tell them go... go look they are great guys, but stay away from Adam. Lesson here. If your not familiar or sure about a fabric do your research, ask question, make absolutely sure. I could have been told to kick rocks, you got what you ordered. But Peter made it so right. But Adam became a huge problem. Throwing his co workers under the bus doesn't work for me, charging me more for delivery doesn't work for me and hanging up absolutely doesn't work for me. Will I go back absolutely! Will I deal with Adam, NO! Will I make sure I know what I'm having done in regards to what different fabrics do, a big YES.

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    Review Highlights - Paso Robles Furniture

    (My mother in law was less then pleased as well) Peter looked at me and said let's get this right and design you a new couch.

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    Paso Robles Furniture - furniture - Updated August 2026

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